Setting

Summary of complaint

On 3 March 2011 we received information from a complainant which raised concerns about hygiene and organisation, as a child's arm had accidently been pushed by another child into a toilet and they were asked to wash their hand only and were not given a change of clothing.

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Summary of complaint

We needed to investigate this concern to see whether the setting was meeting the Early Years Foundation Stage welfare requirements relating to:

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Summary of complaint

- 'Safeguarding and promoting children's welfare', with particular reference to the part stating that providers must promote the good health of the children, take necessary steps to prevent the spread of infection, and take appropriate action when they are ill; - 'Suitable premises, environment and equipment', as providers should ensure that an adequate supply of clean bedding, towels, spare clothes and any other necessary items are always available; - 'Suitable people', as adults looking after children must have appropriate qualifications, training, skills and knowledge, and all practitioners should have a clear understanding of their roles and responsibilities; also staffing arrangements must be organised to ensure safety and to meet the needs of the children; and - 'Organisation', as providers must plan and organise their systems to ensure that every child receives an enjoyable and challenging learning and

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Summary of complaint

development experience that is tailored to meet their individual needs. Providers must have effective systems to ensure that the individual needs of all children are met.

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Summary of complaint

Ofsted does not investigate to prove or disprove a complaint but we check the information to see if the childcare provider is meeting all legal requirements. We wrote to the provider to make them aware of the concerns and asked them to provide us with a detailed response. The provider carried out an internal investigation, interviewing the staff members, and confirmed that their disciplinary procedure was followed where appropriate regarding promoting the health of the children (the Early Years Foundation Stage general welfare requirements: Safeguarding and promoting children's welfare; and Suitable people).

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Summary of complaint

With regard to the spare clothing, the provider identified that their spare children's clothing had not been returned by parents, and they needed to chase this up and/or replace them. We sent the provider a notice to improve which asked them to improve the systems in place to ensure that the individual needs of all children are met, with specific regard to maintaining spare clothes for the children (the Early Years Foundation Stage general welfare requirement: Organisation).

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Summary of complaint

The provider has successfully completed the action.

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Summary of complaint

The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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