Setting

Summary of complaint

On March 25 2011, we received a complaint that raised concerns about nappy changing procedures, staffing levels, qualifications of staff, and safe recruitment. We needed to investigate this concern to see whether the setting was meeting the Early years Foundation Stage welfare requirements relating to safeguarding and promoting children’s welfare and Suitable people In particular, these include requirements that state The Provider must promote the good health of children, take necessary steps to prevent the spread of infection and take appropriate action when they are ill, Providers must not allow people whose suitability has not been checked to have unsupervised contact with children who are being cared for, all supervisors and managers must hold a full and relevant level 3 qualification and half of al other staff must hold a full and level 2 qualification and Providers must meet the requirements for adult:child ratios.

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Summary of complaint

We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements. We carried out unannounced visits to the premises and found nappy changing routines were carried out in accordance with children's needs, adult:child ratios were maintained and procedures were in place to ensure staff are supervised until suitability has been checked. However we also found that qualification requirements were not met as there was not half of the staff with a level 2 qualification.

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Summary of complaint

Although it was not part of the original complaint, we also identified that a written record of complaints was not available.

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Summary of complaint

Following our investigation, we sent the provider a notice of action to improve that asks the provider to: - ensure Ofsted are provided on request, with a written record of all complaints made during any specified period and the action which was taken as a result of each complaint (The Early Years Foundation Stage General Welfare Requirements – Safeguarding and promoting children’s welfare)

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Summary of complaint

- ensure that all supervisors and managers holds a full and relevant level 3 qualification and at least half of all other staff hold a full and relevant level 2 qualification (The Early Years Foundation Stage General Welfare Requirements – Suitable people)

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Summary of complaint

The provider took action to meet with the requirements of registration by setting up a complaints file and ensuring it is available and by ensuring staff with appropriate qualifications are on duty.

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Summary of complaint

The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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