Setting

Summary of complaint

On 7th March 2011, we received a complaint that raised concerns about the suitability of people coming into contact with children. We needed to investigate the concerns to see whether the provider was meeting the Early Years Foundation Stage welfare requirements relating to ‘Suitable people’. In particular, these include a requirement which states that 'providers must ensure that adults looking after children, or having unsupervised access to them, are suitable to do so by obtaining an enhanced Criminal Records Bureau (CRB) disclosure in respect of every person aged 16 or over, who works directly with children, who lives on the premises on which the childcare is provided, who works on the premises on which the childcare is provided.'

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Summary of complaint

We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements.

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Summary of complaint

We carried out an unannounced visit to the setting and found the provider had failed to obtain an enhanced Criminal Records Bureau (CRB) disclosure in respect of a member of staff who had worked within the out of school club.

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Summary of complaint

Although it was not part of the original complaint received we found that the provider was not meeting the Early Years Foundation Stage welfare requirement relating to ‘Suitable people’. In particular, these include a requirement which states that 'providers must ensure that adults looking after children have appropriate qualifications, training, skills and knowledge and have a clear understanding of their roles and responsibilities. During the visit it was found that the manager did not have a clear understanding of their roles and responsibilities, especially in relation to keeping children safe from adults working at the setting in the out of school club who had not had an enhanced Criminal Records Bureau (CRB) disclosure obtained.

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Summary of complaint

Following our investigation, we sent the provider a notice to improve that asked them to: 'ensure that adults looking after children, or having unsupervised access to them, are suitable to do so by obtaining an enhanced Criminal Records Bureau (CRB) disclosure in respect of every person aged 16 or over, who works directly with children, who lives on the premises on which the childcare is provided, who works on the premises on which the childcare is provided.'

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Summary of complaint

'ensure adults looking after children have appropriate qualifications, training, skills and knowledge and have a clear understanding of their roles and responsibilities.'

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Summary of complaint

The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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