Setting

Summary of complaint

On 22 March 2011, we received a complaint that raised concerns about the supervision of children. We needed to investigate this concern to see whether the setting was meeting the Early years Foundation Stage welfare requirements relating to Suitable People. In particular, these include a requirement that states staffing arrangements must be organised to ensure safety and to meet the needs of the children.

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Summary of complaint

We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements. We carried out an announced visit to the premises and found the childminder had allowed her daughter to take minded children to school or to look after them while she goes to school to collect other children.

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Summary of complaint

Although it was not part of the original complaint, we also identified that the childminder had not notified Ofsted of a change of people aged 16 or over living on the premises.

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Summary of complaint

Following our investigation, we sent the provider a notice of action to improve that asks the provider to:

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Summary of complaint

-ensure staffing arrangements are organised to ensure safety and to meet the needs of the children by ensuring children are supervised by the childminder at all times (The Early Years Foundation Stage General Welfare Requirements – Suitable people) -ensure Ofsted is notified of any change of the persons aged 16 years or older, living or working on the childminding premises (The Early Years Foundation Stage General Welfare Requirements – Suitable people) We received a written response from the provider confirming they had taken the following actions to meet the requirements:

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Summary of complaint

- returned the required documentation so that routine checks can be made for a member of the household - taken steps to ensure that children will be supervised by her at all times

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Summary of complaint

We were satisfied with the provider’s response and did not undertake a further visit. The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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