Children's Home run by Reflexion Care Group Limited in Shropshire

Unique reference number SC389830 Inspection date 16/02/2012 Inspector Julian Mason Type of inspection Interim Provision subtype Children's home

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Date of last inspection 07/12/2011 Website: www.ofsted.gov.uk

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Brief description of the service

This home is operated by a private company which has several similar homes in this area of the country. Care and accommodation for one young person is provided. The company has its own school for children not attending mainstream education and also offers weekly therapy, if required, as part of the ongoing care.

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The inspection judgements and what they mean

Good progress The children’s home has demonstrated continued improvement in quality of care and outcomes for children and young people and where appropriate has addressed all requirements and the large majority of recommendations that were raised at the previous inspection. Satisfactory progress The children’s home has maintained quality of care and outcomes for children and young people and where appropriate has addressed all requirements and the majority of recommendations that were raised at the previous inspection. Inadequate progress The children’s home has failed to address one or more requirements and/or has not met the majority of recommendations and/or the quality of care and outcomes for children and young people have declined since the last full inspection.

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Progress

Since their previous inspection the service is judged to be making good progress.

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Progress

The home was judged as outstanding overall at the last full inspection in December 2011 and this grade remains in place. The home was judged as being fully compliant with the necessary regulations so no requirements were made. Three good practice recommendations were suggested and these have been actioned. Young people continue to benefit from a service that provides flexible, individualised care and support. They enjoy living at the home and feel safe and well supported.

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Progress

The three recommendations were to ensure that young people’s views were recorded following restraints or sanctions, to broaden educational opportunities and to update the home’s written information about outside agencies. Although no physical interventions or sanctions have taken place for sometime, systems are established to record young people’s views about these events. In addition, staff listen to what young people have to say about the care and support they receive. This information is reflected across a number of the home’s records, such as daily logs and specific consultation records. Young people feel listened to and staff evidence their practice to ensure views, wishes and feelings are promoted and shared in a way that helps shape and improve the service.

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Progress

Young people continue to receive with a very tailored programme of care, education, leisure and daily living support that promotes many opportunities for personal development and growth. Although full-time, mainstream education may not suit the needs of all young people, this does not prevent the home’s staff from working in partnership with other agencies to provide a mix of formal and informal learning opportunities. The value of education and learning is consistently promoted and the staff team are currently guiding and informing young people about the world of work and vocational training.

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Progress

The written children’s guide has been updated to ensure young people know who they can contact if they wish to talk to somebody outside of the home.

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Progress

Staff continue to view young people positively and there is a happy, friendly atmosphere in the home. Young people are encouraged and supported to manage their relationships positively. Staff are trained in the use of behaviour management strategies and physical interventions. Care and attention is taken by staff to maintain supportive, individual programmes that help young people behave well. Consequently, practices are proportionate which results in a balanced stance being taken by staff to help young people manage their own behaviours successfully.

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Progress

The organisation has a regular cycle of quality assurance activities that produce a detailed range of information about the home's operation. This includes regular external monitoring visits as well as internal audits of specific areas of service delivery. Managers are well informed about successes as well as areas that the home need to develop or strengthen.

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About this inspection

The purpose of this inspection is to assure children and young people, parents, the public, local authorities and government of the quality and standard of the service provided. The inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the relevant regulations and meets the national minimum standards.

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About this inspection

The report details the progress made by the provider since the last full inspection, identifies any further strengths, any areas for improvement and makes judgements as outlined in the Inspection of children’s homes – framework for inspection (March 2011).

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