Children's Home run by Hillcrest Children's Services (2) Limited in Telford and Wrekin

Unique reference number SC398386 Inspection date 09/01/2012 Inspector Trevor Hall Type of inspection Interim Provision subtype Children's home

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Date of last inspection 07/06/2011 Website: www.ofsted.gov.uk

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About this inspection

The purpose of this inspection is to assure children and young people, parents, the public, local authorities and government of the quality and standard of the service provided. The inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the relevant regulations and meets the national minimum standards.

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About this inspection

The report details the progress made by the provider since the last full inspection, identifies any further strengths, any areas for improvement and makes judgements as outlined in the Inspection of children’s homes – framework for inspection (March 2011).

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The inspection judgements and what they mean

Good progress The children’s home has demonstrated continued improvement in quality of care and outcomes for children and young people and where appropriate has addressed all requirements and the large majority of recommendations that were raised at the previous inspection. Satisfactory progress The children’s home has maintained quality of care and outcomes for children and young people and where appropriate has addressed all requirements and the majority of recommendations that were raised at the previous inspection. Inadequate progress The children’s home has failed to address one or more requirements and/or has not met the majority of recommendations and/or the quality of care and outcomes for children and young people have declined since the last full inspection.

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Brief description of the service

This home is part of a range of children's services within a private care organisation. It is registered to accommodate three young people with emotional and behavioural difficulties.

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Progress

Since their previous inspection the service is judged to be making good progress.

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Progress

At the full inspection in June 2011 the children's home was judged to be outstanding. Young people continue to live in a safe, caring and supportive home environment that enables them to make excellent progress in all aspects of their lives. Young people feel safe and happy. They display emotional maturity, are growing in confidence and have the ability to understand their own and other people’s feelings.

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Progress

Young people are very positive about the care and support that they receive, and their individual relationships with staff are extremely good. They recognise the work staff do to support them and ensure their safety. Staff provide clear boundaries in a nurturing environment. The ethos and practice within the home promote individual identity, difference and equality. As a result, young people are provided with care and support based on individual identified needs, assessed risks and the potential to develop. Records provide good evidence of the progress made by young people while in placement.

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Progress

Staff have a detailed knowledge of the individual young people they care for. They provide personal support tailored to reflect each young person's development and to meet their changing needs. Staff encourage young people to take more responsibility for themselves appropriate to their age and level of understanding. As a result young people have a responsible attitude towards their health and understand the importance of maintaining a healthy lifestyle. Young people continue to make excellent progress in their education; their attendance is good, they enjoy school and are rightly proud of their achievements.

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Progress

The home demonstrates continued improvement in the quality of care provided with a clear and focused commitment to service development and achieving positive outcomes for young people. This has included evaluating and enhancing the level of service, appropriately addressing any and all inspection requirements and addressing issues identified from Regulation 33 visits.

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Progress

The home is very effectively managed. The manager places a strong emphasis on providing a high standard of childcare practice and continuous improvement and development. The home continues to show a capacity for improvement based on its performance since the last inspection and the development of very positive outcomes for young people. The manager has a clear and realistic understanding of the strengths of the service and the areas for further development based on clear evidence. Since the last inspection much work has been done to ensure that young people are supported and encouraged to maintain and develop family contacts and friendships, subject to the limitations and provisions set out in their individual care plans. Staff work closely with external professionals to ensure young people’s individual needs and views are heard.

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