Setting

Fostering Solutions Limited

6th July – 15th July 2004 Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Fostering Solutions Limited Page 1

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Date of latest registration certificate

Date of last inspection 23/06/03 Fostering Solutions Limited Page 2 Date of Inspection Visit 6 th – 15 th July 2004 ID Code

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Date of latest registration certificate

Name of Inspector 1 Lynn O Driscoll 076931

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inspections and bring a different

perspective to the inspection process. N/A Name of Specialist (e.g. Interpreter/Signer) (if applicable) N/A

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the time of inspection

Mr J Keane Mrs M Cuffe Fostering Solutions Limited Page 3

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Fostering Solutions Limited. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Fostering Solutions Limited Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. The overall aim of Fostering Solutions is “to provide a high quality service to looked after children and young pe op le by developing good working relationships with them, their families, social ser v ices, foster carers and education services”

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INSPECTION VISITS

Their stated principles and values include a continued commitment; ™ To excellence in childcare provision; ™ To providing a child centred service; ™ To the training, support and development of carers and ™ To make a difference.

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INSPECTION VISITS

They write “we pledge never to compromise on our own standards of service and to regularly and actively seek external evaluation.” Fostering Solutions Limited Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) This agency genuinely welcomes external scrutiny and uses the Inspection process constructively, aiming to constantly improve upon an already very good service to children and young people looked after and their carers. The Inspectors also enjoy an excellent working relationship throughout the year with Fostering Solutions.

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Inspector’s Summary

As part of this inspection questionnaires were sent to a sample of children, carers and placing officers and the responses have been collated and graphs produced which can be found at the back of this report. It was agreed that any specific concerns or areas for improvement raised by individuals will continue to be explored with the Agency as part of an ongoing process of regulation.

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Children and Young People’s Views

The Children and young people who responded to the questionnaires gave a variety of ways that carers help them to stay healthy and look after themselves. These included eating a balanced diet, drinking plenty of water to keep our system cleaned out and fresh skin, having nice hot baths, a shower every morning, proper meals, lots of fresh fruit and vegetables, loads of exercise, by brushing my teeth two times a day. They also confirmed that they are involved in a huge range of sports and constructive leisure opportunities including golf, cricket, football, tennis, rugby, swimming, netball, basketball, badminton, rounders, trampolining, hockey, painting, music, computers, reading, skateboarding, roller blades, art, photography, mountain bike riding, ty kwan do, running, high jump, “going to the caravan”, “going on my scooter” and “I now ride a bike which I love”. Those who said that their carers did ask them their opinions and ideas, gave examples of

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Children and Young People’s Views

clothes, food, activities, school, bullying, how we are, “do we treat you fair?” and “ am I home sick?. As importantly, the following are changes that have occurred as a result of what they have said: ™ We asked the Social Worker about sleeping out and now we are allowed ™ Meal changes ™ Re-built my bunk beds ™ I wanted to go to a party instead of my dads ™ The carer came into School and I was able to talk to my teacher more easily. I felt like I was listened to ™ My bedroom was changed around. Fostering Solutions Limited Page 7 Punishments include early nights, grounding, deducting pocket money, being shouted at and tidying up. One young people objected to having their television turned off and another was not being allowed to go in the kitchen or garage.

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Children and Young People’s Views

Answers to what is the best thing about being in foster care were “ being safe”, “the feeling of being wanted”, “ I get to go places”, “ I meet nice people”. “ the food”, “being looked after”, “going to the caravan”, “there is always someone there for me”, “it is better than a Children’s Home”, “I like the people a lot and I have made some friends plus they treat me like a human being.”

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Children and Young People’s Views

The worst things were by far missing family and one wrote “you get reviews all the time and a load of leaflets to sign!!!”

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Children and Young People’s Views

Changes individual young people would like to see were: ‰ More pocket money ‰ Social workers should listen more often, follow up what kids ask of them and try to and not just say they have ‰ [the carer] should help me with my homework more often

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Children and Young People’s Views

Final comments that children/young people wished included in the report were “I am very happy”, “it is very good”, “fantastic” and “I really like my placement”.

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Carer’s Views

Overall the feedback from carers was particularly positive. One wrote “ we are offered a great service from Fostering Solutions” Another wrote “ They are fantastic in all aspects ie: 24 hour helpline, good pay, provide courses with lunch, support etc”. A third wrote “the foster carers that work for Fostering Solutions are all treated as part of the team and your work is valued and appreciated”.

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Carer’s Views

It was agreed that specific issues raised by individuals for improvement will continue to be explored with the Agency as part of the ongoing process. These include more courses in the evening and more local support groups. A more general concern was the change of supervising social workers.

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Carer’s Views

A significant number of carers highlighted the excellent 24 hour support provided by this Agency. Comments included “they are never too busy to listen no matter how many times you ring or whatever time you ring”. “24 hour 365 days per year help and advice is available over the phone and they will come out if need be and take action. It is always very reassuring” . “ Full support when needed from supervising social worker to office junior”

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Carer’s Views

By far the second best thing raised about Fostering Solutions was the quantity and quality of the training provided. The varied courses carers who responded to the questionnaires had attended included choosing to foster, record keeping, drug and sexual awareness, disclosure, attachment and disorder, valuing heritage, health and safety, culture and religion, risk assessments, health issues, communicating with adults, communicating with adolescents, self esteem, recognising sexual abuse, food hygiene, suicide and self harm, child development, life work, safe care, initial child protection, managing challenging behaviour, first aid/ life saver, coping with the festive season and NVQ 3. Fostering Solutions Limited Page 8 Carers also described Fostering Solutions as, “very fair and objective”, “very encouraging”, and “very professional”.

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Carer’s Views

One carer concluded “we get loads of support and training. Fostering Solutions care about individuals and make us feel valued”.

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Placing Authority Feedback

One Local Authority described Fostering Solutions as “a reliable organisation” and confirmed in writing that they “have no doubts about their fitness for purpose” and “no worries about the welfare of children placed in their care”. The Commissioning Manager from another Local Authority was equally satisfied with the service received. He wrote “most placements have gone well , some extremely well…… We have found Fostering Solutions to be helpful and professional in their dealings with us.” A third wrote “an excellent level of communication with the Local Authority, all appropriate information being passed through immediately”. Another confirmed that “Fostering Solutions have provided a high level of support to their carers and work closely in partnership with the Local Authority”.

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Placing Authority Feedback

Individual social workers views were also sought on the specific placements. This provided an impressive array of the qualities carers who work for Fostering Solutions posses, including, good attachments, plenty of outdoor activities, facilities for siblings to stay, a caring nurturing environment alongside an ability to put down boundaries, very flexible yet consistent, good family atmosphere, warm and caring, communicates well with professionals, ability to confront negative aspects of behaviour in a positive way, good physical and emotional care, caring and committed, very good advocates, positively promotes contact with family , affectionate and compassionate, competent, a measured approach, firm but fair, affording varied and stimulating experiences, keen interest in the young person’s education, a close working relationship with the school and a good deal of empathy and understanding of young people.

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Placing Authority Feedback

One social worker wrote of “supportive carers who have been able to settle two very disturbed boys in a way that enables them to feel totally at ease and make very good progress”.

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Placing Authority Feedback

Another social worker described some carers as “excellent” and stated that the child was “thriving in their family”. She was said that she was “impressed with their energy and commitment” and the boy “is achieving milestones that would not have been thought possible a year ago”.

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Placing Authority Feedback

One carer was described as “a calm thoughtful lady who takes things in her stride. It never feels like anything is too much trouble”. One social worker confirmed that carers who she had placed a young person with had “provided a safe and nurturing environment whilst supporting his ongoing links with his family. She concluded “this has been an excellent placement”.

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Placing Authority Feedback

Another social worker wrote that [the carer] “provides a high level of care to [the young person]. The home conditions are very good and he is treated as a family member and socialises with her family. [The carer] displays genuine warmth towards and cares about him. He responds well to her and enjoys living in the placement”. Finally one couple were described as “very child focussed providing quality care for the children but also individual care too”. Fostering Solutions Limited Page 9 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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Placing Authority Feedback

Fostering Solutions was inspected against the Regulations and the National Minimum Standards. The Inspectors wish to highlight that all the requirements and recommendations made at the last inspection were efficiently and satisfactorily addressed.

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This Standard was met in full

Fostering Solutions has a comprehensive statement of purpose that meets with the regulations and standards and is available on request. The children’s guide has been developed to include separate, age appropriate information for younger and older children and a wide range of useful telephone numbers, contact details of the agency, and the mobile telephone numbers and e-mail addresses of the agency’s directors. Each child will receive the new rucksack containing the guide, a photograph album and file as soon as they are fostered.

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(Both Standards were met in full)

The Directors of the company have a sound value base. They are child centred throughout and are genuinely committed to excellence in childcare provision. The responsible individuals and the registered manager are highly qualified and have substantial relevant experience. There is ample evidence that the management team exercises effective leadership ensuring the service is organised, managed and staffed in a manner that delivers the best possible child care. A new management structure/ appointments are near completion to address the growth of the Agency.

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(Both Standards were met in full)

There are clear roles for managers and staff and well established lines of communication and of accountability between managers, staff and carers. The Registered Manager has an up to date job description and does not hold a similar position in another organisation. Levels of delegation and accountability are clear. Suitable management arrangements are in place in the absence of the manager.

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(Three Standards were met in full and six were almost met)

Although the systems are in place, visits to some carers homes would suggest that the Agency needs to tighten up on their quality monitoring. The inspectors acknowledge that the management team responded efficiently and appropriately to the specific issues raised. To satisfy Regulation 42 a quality assurance review must be undertaken and a Report produced and forwarded to the Commission.

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(Three Standards were met in full and six were almost met)

Fostering Solutions continues to recruit and support a diverse range of carers and some excellent matches for children / young people were found. There were also good examples of additional support provided to compensate for any gaps in the match.

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(Three Standards were met in full and six were almost met)

The management team clarified the process of taking all changes of status to panel. Following examination of these reports, the inspectors recommend more information in respect of children currently placed and sufficient time on the agenda for full discussion.

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(Three Standards were met in full and six were almost met)

All the required written procedures are in place and regularly reviewed and revised as Fostering Solutions Limited Page 10 necessary.

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(Three Standards were met in full and six were almost met)

All carers confirmed training in child protection but none of those interviewed could recall specific training in relation to bullying. In recognition of the vulnerability to bullying of children who are looked after, the agency is contracting a specialist to collate information and address this issue. This will be examined at the next inspection.

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(Three Standards were met in full and six were almost met)

It was evident that carers are provided with information received by the agency about children placed, but the quantity and quality of information from Local Authorities continues to vary. In response, the agency will ensure that a social worker is on duty to take referrals, and will be expected to complete the placement agreement. The directors are liaising with placing authorities with a view to improving the flow of information and partnership working.

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(Three Standards were met in full and six were almost met)

Fostering Solutions continues to actively promote contact as is consistent with the child’s welfare following risk assessment. As at the previous inspection, the inspectors found excellent examples of carers’ flexibility and willingness to facilitate contact arrangements. There were also good examples of carers actively promoting appropriate educational opportunities for children and young people and encouraging them to reach their potential, both within school and through participation in extra curricular activities. The foster carers’ handbook has a section entitled “ Preparation for Adult Life” . Since the last inspection, training has been provided in this area to enable them to provide effective support and guidance to any young person preparing to move into independent or semi independent living. Specific examples discussed with the management team suggested that the agency needs to satisfy itself that all carers are encouraging age-appropriate tasks and

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(Three Standards were met in full and six were almost met)

activities to promote independence skills.

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(Three Standards were met in full and six were almost met)

Fostering Solutions recognises the need to develop consultation opportunities for young people. To this end one social worker is setting up a children’s forum in Bolton and has made links with Bypass, a local advocacy service. Supervising social workers are expected to talk to the children at each monthly visit to ascertain their views on the placement, and to attend each statutory review. Feedback from young people would suggest that the former does not always occur. The management team assured the inspecting officers that this would be addressed. The inspectors recommend that at each annual review the views of all children placed within that 12 month period should be ascertained.

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(Three Standards were met in full and six were almost met)

Fostering Solutions has a complaints procedure which is in line with the regulations and a user-friendly complaints leaflet for children and young people which includes contact details for advice and advocacy.

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(Three Standards were exceeded, four were met in full and two were almost met)

Fostering Solutions have recently been awarded North West Business of the Year and have retained the Investors in People award. Employees enjoy particularly good conditions of service. There are clear recruitment and selection procedures which follow recognised good practice to safeguard children and young people. Personnel files of all the staff employed since the last inspection were examined and found to include the required information. Contracts / terms and conditions of employment, up to date job descriptions and person specifications are in place. All social work staff are suitably qualified and experienced. A system is in place for ensuring CRB checks are renewed every three years. Fostering Solutions Limited Page 11 Staff confirmed manageable workloads, given that the agency continues to recruit supervising social workers and administration staff to meet increased demand. They also confirmed satisfaction with the regularity and quality of supervision. Records of supervision

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(Three Standards were exceeded, four were met in full and two were almost met)

and annual appraisals are maintained. Minuted team meetings take place every month and staff confirmed they feel able to contribute. They also feel able to approach any member of the management team at any time. Both staff and carers confirmed effective out of hours management and support.

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(Three Standards were exceeded, four were met in full and two were almost met)

Fostering Solutions continues to give a particular high priority to staff and carer development Since the last inspection the range of courses available has increased and the flexibility has further developed to include evenings, weekends and individual packages in the carer’s own home. The agency will also arrange childcare to enable attendance at training. The achievement of NVQ3 is actively encouraged and supported.

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(Three Standards were exceeded, four were met in full and two were almost met)

Without exception, the carers interviewed were highly satisfied with the support, knowledge, skills and responsiveness of their supervising social workers. However as a rapidly growing and developing organisation, there continues to be staffing changes due to internal promotion. This has resulted in carers experiencing several changes in their named social worker, and all carers interviewed were looking forward to the benefits of greater consistency.

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(Three Standards were exceeded, four were met in full and two were almost met)

In line with the Standards, the service needs to develop the help and support provided to the sons and daughters of foster carers.

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(One Standard was met in full and one was almost met)

Separate records are kept on staff, carers and children and young people. A sample were scrutinised in detail and in general were found to be well maintained. Confidential records are stored securely at all times. The Registered Manager has the responsibility to monitor the quality of all records.

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(One Standard was met in full and one was almost met)

Interviews with some carers highlighted the need for clarity in respect of maintaining diaries. There was similar confusion in respect of the boundaries of confidentiality. The specific issues were discussed with the registered persons during the inspection.

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(This Standard was met in full)

The main premises continue to be decorated and furnished to a high standard, to include spacious and well- equipped offices, a training suite, kitchen facilities, sufficient storage and a quiet room where staff may read or relax. Given the rapid growth of this Agency, since the last inspection, an additional rented office is now used for personnel and management functions. At the last inspection disability access and facilities were discussed but there are restrictions as it is a listed building. New offices are currently being built to provide the necessary facilities.

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(This Standard was met in full)

Supervising social workers can use the office and are given the necessary equipment to work from home. One spoke of “feeling valued” by the working environment.

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(This Standard was met in full)

The premises and contents are adequately insured.

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(All three Standards were met in full)

Fostering Solutions Limited Page 12 This organisation has expanded considerably since the last inspection. There are no concerns with regard to the continuing financial viability of the agency. The service employs a Finance Manager to ensure sound financial practice processes are in place.

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(This Standard was almost met)

The inspectors attended the agency’s main panel and the newly formed review panel. They were quorate and good practice was observed. The inspectors particularly acknowledged that panel members were clearly more comfortable in their roles in comparison to the last inspection. It was also seen to fulfil its quality assurance function. Panel members commented on the particularly high calibre of applicants recently coming to panel evidencing good screening processes are in place.

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(This Standard was almost met)

To continue to improve upon the established processes in place, the following recommendations were made:

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(This Standard was almost met)

™ (Review Panel) To obtain feedback from young people who have been in that particular placement over the 12 month period being reviewed. ™ (Review Panel) To include another independent member on the panel. ™ (Review Panel) To provide management information about the outcome of annual reviews. For example, disruptions to placements. ™ (Main Panel) To ensure consideration of religion in discussions. ™ (Main Panel) To recruit more foster carers as panel members. ™ (Main Panel) To include views of, and the effects on, all children in placement when a change of approval is being discussed. ™ To provide regular training for all panel members which explores personal attitudes and values. Fostering Solutions Limited Page 13

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Fostering Solutions Limited Page 15

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 42 FS6 The Registered Person must ensure a quality assurance review is undertaken and supply a copy of their findings to the Commission. 15/1/05

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STATUTORY REQUIREMENTS

2 24 FS30 The Director of Operations must be reinstated on the establishment of the fostering panel The Director confirmed this would be actioned immediately Fostering Solutions Limited Page 17

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS1 The Agency should continue to produce the children’s guide in different formats to meet the identified needs of individual children.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS6 The managers agreed to reinforce the agency’s expectations of environmental standards to staff and carers. In particular, the agency should ensure all children’s bedrooms are suitably decorated and furnished, reflect the child’s need for privacy and space, and are free of avoidable hazards.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS7 The agency should reinforce the role of foster carers in enhancing each child’s/young person’s confidence and feeling of self-worth.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 FS8 For change of status approvals, written information in respect of all children currently placed should be available to the panel for consideration and sufficient time on the agenda to ensure a full discussion.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 FS9 Individual safe caring documentation should include safe working practices, based on risk assessments, for example eating disorders, self-harm and absconding.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 FS11 The Agency should reinforce their expectation that supervising social workers talk to the children placed at monthly visits to ascertain their views on the placement, and to attend each statutory review.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

The inspectors recommend that at each annual review the views of all children placed within that 12 month period should be ascertained.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 FS14 The agency needs to satisfy itself that all carers are encouraging age- appropriate tasks and activities to promote independence skills.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 FS22 The Agency should consider the benefits of focussing on specific issues at each monthly visit, for example, diaries, bedrooms, views of children placed, etc. Fostering Solutions Limited Page 18 9 FS23 Fostering Solutions needs to further develop the help and support provided to the sons and daughters of foster carers.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 FS25 The Agency should ensure all carers and staff are clear about their expectations in respect of maintaining diaries and confidentiality.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 FS30 The seven recommendations made in respect of panels should be given serious consideration

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10. Fostering Solutions Limited Page 19

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 10

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training YES Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 06/07/04 Time of Inspection 09:15 Duration Of Inspection (hrs) 65.75 Fostering Solutions Limited Page 20 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Fostering Solutions Limited Page 21

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 This Standard was met in full. Fostering Solutions has a comprehensive statement of purpose that meets with the regulations and standards and is regularly updated. The most recent version is dated April 2004. It includes clear principles and values that underpin all their work and details of their own internal quality standards.

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There is a clear statement of the aims and objectives of the fostering service and of

Since the last inspection, the children’s guide has been developed to include separate, age appropriate information for younger and older children and a wide range of useful telephone numbers, contact details of the agency, and the mobile telephone numbers and e-mail addresses of the agency’s directors. Each child will receive the new rucksack containing the guide, a photograph album and file as soon as they are fostered.

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There is a clear statement of the aims and objectives of the fostering service and of

The inspectors were informed that the process of producing the guide in different formats to meet the identified needs of individual children is ongoing (Standard 1.5.). The next stage is to complete a story book for very young children and to produce key information on DVD. Fostering Solutions Limited Page 22

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 This Standard was met in full. The responsible individuals and the registered manager are highly qualified and have substantial relevant experience.

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work efficiently and effectively and have the necessary knowledge and experience of

There is ample evidence that the management team exercises effective leadership ensuring the service is organised, managed and staffed in a manner that delivers the best possible child care.

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work efficiently and effectively and have the necessary knowledge and experience of

A new management structure/ appointments are near completion to address the growth of the Agency.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 This Standard was met in full. Personnel records were seen to contain all the information specified in Schedule 1. In line with the standard there was documentary evidence that telephone enquiries are made to follow up written references, and CRB checks are renewed every three years. Fostering Solutions Limited Page 23

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 This Standard was met in full. There are clear roles for managers and staff and well established lines of communication and of accountability between managers, staff and carers.

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There are clear procedures for monitoring and controlling the activities of the

An information pack is sent to directors of social services and heads of family placement teams which includes the charges for each of its services and the amounts paid to foster carers.

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There are clear procedures for monitoring and controlling the activities of the

Panel members, carers and staff are informed, in writing, of their responsibility to declare any conflict of interest.

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There are clear procedures for monitoring and controlling the activities of the

Fostering Solutions provides the Commission with details of events and notifications in line with Schedule 8. Over the last twelve months the Agency have been forwarding all events, however minor, hence the figure of 74. This will be explored further over the next year with the lead Inspector.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 74

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 9 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. X Serious complaint about a foster parent. 1 Initiation of child protection enquiry involving a child. 1

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 1 Number of the above complaints which were substantiated: 0 Fostering Solutions Limited Page 24

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 This Standard was met in full.

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Standard 5 (5.1 - 5.4)

The manager has an up to date job description and does not hold a similar position in another organisation. Levels of delegation and accountability are clear.

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Standard 5 (5.1 - 5.4)

Suitable management arrangements are in place in the absence of the manager. Fostering Solutions Limited Page 25

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 2 A specific objective of Fostering Solutions is to “provide foster placements where each child will have stability, security and a warm, safe, caring environment” As part of this inspection, visits were made to five foster carers’ homes. The visits highlighted a need for the agency to ensure all children’s bedrooms are suitably decorated and furnished, reflect the child’s need for privacy and space, and are free of avoidable hazards. The management team responded efficiently and appropriately to the specific issues raised and agreed to update the improvements required.

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The fostering service makes available foster carers who provide a safe, healthy and

At the present time, the pro-forma used for the monthly supervising social worker visits asks whether children’s bedrooms are ‘ adequate’ . The managers agreed to reinforce the agency’s much higher expectations of environmental standards to staff and carers.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 2 It was evident that the management team is committed to meeting the diverse needs of children placed as reflected in the recruitment of staff and carers. Anti-discriminatory practice underpins all training, and specific courses include ‘Valuing Heritage’ and ‘Coping with Festivities’.

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The fostering service ensures that children and young people, and their families, are

The inspectors found very good examples of carers meeting the cultural and linguistic needs of young people, and of the agency being proactive in finding a suitable long term placement for a young person placed in an emergency.

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The fostering service ensures that children and young people, and their families, are

The management team has recognised the need to appoint a member of staff with specialist knowledge of learning disabilities, following promotion of a staff member with qualifications in this area.

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The fostering service ensures that children and young people, and their families, are

Although training is provided, specific examples in the feedback to the management team highlighted the need for the agency to reinforce the role of foster carers in enhancing the child’s confidence and feeling of self-worth. Fostering Solutions Limited Page 26

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 2 Fostering Solutions recruits and supports a diverse range of carers and some excellent matches for children / young people were found. There were also good examples of additional support provided to compensate for any gaps in the match.

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carers only if they represent appropriate matches for a child for whom a local

Whilst recognising imminent changes to the assessments, at the present time placements must continue to reflect actual carers’ approval status. The inspectors found that within the group of carers they met, 50% had children / young people outside of the specified number and age range. The management team clarified the process of taking all changes of status to panel. A few placements had been agreed retrospectively, but there was documentary evidence of discussion with the panel chair. Following examination of these reports, the inspectors recommend more information in respect of children currently placed and time on the agenda for full discussion. (See also Standard 30)

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 2 Fostering Solutions has a written procedure for a child being absent without permission, a child protection policy that includes signs and symptoms of abuse and an anti-bullying policy. Foster carers are trained in child protection and in managing challenging behaviour. The foster carer handbook has clear guidelines on safe caring and states that, “ all foster carers must have their own safe caring policy which they develop with help from their supervising social worker ”. Some examined concentrated on providing a safe environment, and need to include safe working practices, based on risk assessments, in respect of individual behaviours, such as eating disorders, self-harm and absconding.

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The fostering service protects each child or young person from all forms of abuse,

The handbook makes clear to foster carers that corporal punishment is not acceptable and also includes information detailing sanctions that may be used and those which must never be used, stressing the importance of positive reinforcement for acceptable behaviour.

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The fostering service protects each child or young person from all forms of abuse,

All foster carers visited had a handbook and confirmed that policies, procedures and guidelines are regularly updated.

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The fostering service protects each child or young person from all forms of abuse,

Management systems are in place to collate and evaluate information relating to allegations, accidents, illnesses and incidents.

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The fostering service protects each child or young person from all forms of abuse,

None of the carers interviewed could recall specific training in relation to bullying. In recognition of the vulnerability to bullying of children who are looked after, the agency is contracting a specialist to collate information and address this issue. This will be examined at the next inspection.

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The fostering service protects each child or young person from all forms of abuse,

Carer interviews highlighted a need for a better understanding of the importance of having the full information about the child, prior to placement, to enable them to protect all members Fostering Solutions Limited Page 27 of the household. The issue of “confidentiality” also remains misunderstood by some carers and Local Authority representatives. (See also Standard 25).

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The fostering service protects each child or young person from all forms of abuse,

It was evident that carers are provided with information received by the agency about children placed, but the quantity and quality of information from Local Authorities continues to vary. In response, the agency will ensure that a social worker is on duty to take referrals, and will be expected to complete the placement agreement. The directors are liaising with placing authorities with a view to improving the flow of information and partnership working.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 This Standard was met in full and continued good practice found. Fostering Solutions continues to actively promote contact as is consistent with the child’s welfare following risk assessment. Specific arrangements are included in foster placement agreements.

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encouraged to maintain and develop family contacts and friendships as set out in

As at the previous inspection, the inspectors found excellent examples of carers’ flexibility and willingness to facilitate contact arrangements. For example a number travel long distances, or supervise contact and/or offer their own home. The Agency ensures user- friendly venues.

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encouraged to maintain and develop family contacts and friendships as set out in

The foster carers’ handbook contains a section about contact, including financial support, and this is covered in the assessment and training of carers. All carers interviewed understood their role in recording the outcomes of contact arrangements and their perceived impact on the child, to be fed back to the child’s social worker. The handbook has guidelines for appropriate record keeping.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 2 Fostering Solutions recognised the need to develop consultation opportunities for young people. To this end one social worker is setting up a children’s forum in Bolton and has made links with Bypass, a local advocacy service.

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others significant to the child, are sought over all issues that are likely to affect their

Supervising social workers are expected to talk to the children at each monthly visit to ascertain their views on the placement, and to attend each statutory review. Feedback from young people would suggest that the former does not always occur. The management team assured the inspecting officers that this would be addressed.

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others significant to the child, are sought over all issues that are likely to affect their

The inspectors recommend that at each annual review the views of all children placed within that 12 month period should be ascertained. (See also Standard 30). Fostering Solutions Limited Page 28 Fostering Solutions has a complaints procedure which is in line with the regulations and a user-friendly complaints leaflet for children and young people which includes contact details for advice and advocacy.

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others significant to the child, are sought over all issues that are likely to affect their

A complaints register is maintained detailing outcomes.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 The foster carers’ handbook contains comprehensive information on promoting the health care of children and ensuring access to health services. Carers receive training on first aid, food hygiene, drugs, alcohol, sexual health, risk assessment and keeping safe. At the last inspection, a high standard of training covering some of these issues was observed.

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training appropriate to her/his age and understanding to enable informed participation

The agency requests full information on the health needs of young people placed from the relevant local authorities, and carers interviewed understood their role to promote the health of any child in their care and to maintain relevant records.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 There were good examples of carers actively promoting appropriate educational opportunities for children and young people and encouraging them to reach their potential, both within school and through participation in extra curricular activities.

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child or young person in foster care and ensures that she/he is encouraged to attain

The foster carers’ handbook contains a section on education and specific arrangements are confirmed at the placement agreement meeting. The update now includes the specific responsibility of carers to provide structured occupation for children in their care when not in school, with examples of this seen in practice. As recommended at the last inspection individual foster placement agreements now clearly identify where responsibilities lie for all school costs. Fostering Solutions Limited Page 29

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 2 The foster carers’ handbook has a section entitled “ Preparation for Adult Life” . Since the last inspection, training has been provided in this area to enable them to provide effective support and guidance to any young person preparing to move into independent or semi independent living.

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The fostering service ensures that their foster care services help to develop skills,

Specific training on child development is provided to carers. Examples discussed with the management team suggested that the agency needs to satisfy itself that all carers are encouraging age-appropriate tasks and activities to promote independence skills. Fostering Solutions Limited Page 30

p.31

The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

p.32

number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

p.32

Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 There are clear recruitment and selection procedures which follow recognised good practice to safeguard children and young people. Personnel files of all the staff employed since the last inspection were examined and found to include the required information. Contracts / terms and conditions of employment, up to date job descriptions and person specifications are in place. All social work staff are suitably qualified and experienced.

p.32

Any people working in or for the fostering service are suitable people to work with

A system is in place for ensuring CRB checks are renewed every three years. The administrator responsible agreed to develop the current system to instigate timely renewals of these checks.

p.32

Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 4 The management structure and lines of accountability are clear. Staff confirmed manageable workloads, given that the agency continues to recruit supervising social workers and administration staff to meet increased demand.

p.32

Staff are organised and managed in a way that delivers an efficient and effective

There are systems in place to ensure assessments, approvals and reviews of carers are managed and implemented effectively.

p.32

Staff are organised and managed in a way that delivers an efficient and effective

Staff confirmed satisfaction with the regularity and quality of supervision and that they are able to approach any member of the management team at any time.

p.32

Staff are organised and managed in a way that delivers an efficient and effective

The agency has retained its strong commitment to training and this is reflected in the comprehensive range of training available to staff and carers. It was made clear at the panel that attending training is a condition of continuing approval as a carer. The agency buys in specialist training as required.

p.32

Staff are organised and managed in a way that delivers an efficient and effective

Since the last inspection the agency has introduced Personal Development Plans for all Fostering Solutions Limited Page 31 carers.

p.32

Staff are organised and managed in a way that delivers an efficient and effective

In respect of staff of the agency, one social worker said “People here are open, approachable, and supportive. Admin are great”. Another commented, in relation to administrative staff “There’s always laughter. They’re busy but so helpful as well.” Carers particularly appreciated the fact that “ Office staff acknowledge you..they are friendly and welcoming”. The inspectors found administrative staff to be open, responsive and efficient. One carer chose Fostering Solutions as she was impressed with the prompt response to her enquiries.

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Staff are organised and managed in a way that delivers an efficient and effective

The high standard of office accommodation was appreciated by staff. One commented “It makes me feel valued and looked after.” Fostering Solutions also provides the facilities necessary to work from home.

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Staff are organised and managed in a way that delivers an efficient and effective

The roles of the local authority social worker and Fostering Solutions supervising social workers are clearly defined and understood.

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Staff are organised and managed in a way that delivers an efficient and effective

Staff and carers have copies of the agency’s policies and procedures which have been produced to a very good standard and are regularly reviewed and updated as necessary.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 (See also standard 16 in respect of training, supervision and support of staff and carers.)

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qualified staff and recruits a range of carers to meet the needs of children and young

The agency has recruitment and selection and equal opportunities policies in place which are observed in practice. In respect of carers the latter reads “no applicants will be unfairly discriminated against on the grounds of race, religion, disability or sexual orientation. Their approval will be dependent entirely on an assessment of their ability to provide safe, beneficial placements for children”

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qualified staff and recruits a range of carers to meet the needs of children and young

In regard to the appointment of staff the policy states “staff will be recruited on the basis of their qualifications, experience in childcare and family placement work and their positive attitudes to working in childcare”

p.33

qualified staff and recruits a range of carers to meet the needs of children and young

Fostering Solutions uses various media to recruit a wide range of carers to meet the identified needs of children and young people. An information pack and application form is sent out to prospective carers covering all the areas identified in Standard 17.6

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qualified staff and recruits a range of carers to meet the needs of children and young

Carers interviewed confirmed a thorough assessment process, and they appreciated that the pace took account of their individual circumstances. Fostering Solutions Limited Page 32

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 4 This standard was met and good practice found. Fostering Solutions have recently been awarded North West Business of the Year. All staff were given a bottle of champagne, and particularly appreciated the personalised cards from the directors. The agency has also retained the Investors in People award.

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The fostering service is a fair and competent employer, with sound employment

Employees enjoy particularly good conditions of service to include a car and private health care for themselves and their family. Office staff have free membership of a local health centre. There were plenty of examples throughout this inspection evidencing the fact that this organisation continues to be genuinely family friendly for which they should be commended. One social worker spoke of the time allowed to take her child to his first school and said “ I will never forget that trust, it’s a give and take organisation”.

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The fostering service is a fair and competent employer, with sound employment

There is a health and safety policy and whistle blowing policy in place.

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The fostering service is a fair and competent employer, with sound employment

Staff and carers confirmed effective out of hours management and support and it is very clear in the handbook that Fostering Solutions would much prefer carers to ring for advice and support than try to struggle. A carer commented “The support is fantastic, 24/7. They don’t hesitate to come out if needed”.

p.34

The fostering service is a fair and competent employer, with sound employment

The agency is suitably insured for professional indemnity, public and employers liability.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 4 Fostering Solutions gives a high priority to staff and carer development. Training continues to reflect the policies of the service and there were good examples of employees and carers being kept informed of any changes in legislation and guidance.

p.34

There is a good quality training programme to enhance individual skills and to keep

Training and development needs of carers are discussed in detail at annual reviews and with supervising social workers during monthly visits. Staff needs are addressed through annual appraisals and monthly supervision sessions.

p.34

There is a good quality training programme to enhance individual skills and to keep

The range of courses available has continued to increase over the last year. (See Standard 23 for details). Participants are asked to complete evaluation sheets at the end of every course and the Director of Operations regularly reviews the Agency’s training programme. Delivery of training is flexible. For example, courses are held in the evenings, at weekends, and if necessary, individual packages are delivered in the carer’s own home. The agency arranges childcare to enable attendance at training. The achievement of NVQ3 is actively encouraged and supported.

p.34

There is a good quality training programme to enhance individual skills and to keep

Since the last inspection the induction process has been reviewed and improved and a “buddy” system is in place. Fostering Solutions Limited Page 33

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 This standard was met and good practice examples found.

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Standard 20 (20.1 - 20.5)

All staff receive monthly, formal supervision, described by one social worker as “excellent and very structured”. Records of supervision and annual appraisals are maintained. Minuted team meetings take place every month and staff confirmed they feel able to contribute.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 The standard was met and good practice found.

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Standard 21 (21.1 - 21.6)

The foster carers’ handbook includes all the areas specified in standard 21.2.

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Standard 21 (21.1 - 21.6)

The handbook is excellent in terms of being clear, child focussed, practice based and user friendly. It is updated every four months and any suggestions from carers about improving or adding to it are welcomed. The handbook was described by one carer as “invaluable”.

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Standard 21 (21.1 - 21.6)

Interviews confirmed that the role of the supervising social worker is clear to the worker and the carer.

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Standard 21 (21.1 - 21.6)

Without exception carers spoke of the benefits of local support groups. There were also good examples of appropriate respite care being provided within the agency. Specific support and training is discussed in monthly supervisory visits and at the annual review.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 2 The foster care agreement meets regulatory requirements.

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The fostering service is a managed one that provides supervision for foster carers

Each approved foster carer is supervised by a named supervising social worker and records are kept of these monthly visits. The inspectors recommend the word “adequate” be removed from the pro-forma. Some carers spoke of feeling “overwhelmed” by these visits which can now last up to two hours. The agency is asked to consider the benefits of focussing on specific issues at each visit. For example, diaries, bedrooms, views of children placed, etc. (See also Standards 6, 11 and 25).

p.35

The fostering service is a managed one that provides supervision for foster carers

Without exception, carers interviewed were highly satisfied with the support, knowledge, skills and responsiveness of their supervising social workers. However as a rapidly growing and developing organisation, there continue to be staffing changes due to internal promotion. This has resulted in carers experiencing several changes in their named social worker, and all carers interviewed were looking forward to the benefits of greater consistency to enable a longer term relationship to develop. Fostering Solutions Limited Page 34 Carers confirmed they were given a carers’ handbook and regular updates are sent by Fostering Solutions. There is a complaints procedure which is adhered to and appropriate records kept.

p.35

The fostering service is a managed one that provides supervision for foster carers

Child protection procedures are in place and records appropriately maintained. Training is available to carers. Since the last inspection independent support has been made available to foster carers during an investigation. The agency completes the necessary paperwork to enable carers to register with the “Fostering Network” which ensures adequate legal protection in cases of allegations and complaints.

p.36

The fostering service is a managed one that provides supervision for foster carers

Since the last inspection a new policy has been produced which clarifies the circumstances in which a carer should be removed from the register.

p.36

provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 2 All carers complete the “Skills to Foster” training. Existing carers act as “mentors” to people awaiting training and assessment and are involved in pre-approval sessions which is recognised as good practice. The agency covers a wide geographical area and is continuing to address the need to be flexible in the times and venues for training courses.

p.36

provide high quality care and meet the needs of each child/young person placed in

Where two adults in one household are approved as joint carers, the agency requires both to complete all the training. One to one training is provided in carers’ homes to meet specific needs of children placed.

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provide high quality care and meet the needs of each child/young person placed in

To satisfy standard 23.6 training on safe care is provided, clear guidance is included in the handbook and carers are given lots of useful leaflets covering numerous safety issues. (See standard 9 on the importance of safe working practices).

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provide high quality care and meet the needs of each child/young person placed in

Courses have been developed since the last inspection. They include drug and sexual awareness, child protection, health and safety, valuing heritage, risk assessment, suicide and self harm, health issues, communicating with adolescents, food hygiene, life story work, record keeping, managing challenging behaviour, child development, national minimum standards, first aid / life saver, reactive attachment disorder and coping with festivities.

p.36

provide high quality care and meet the needs of each child/young person placed in

Each carer’s annual review includes an appraisal of their training and development needs, which is included in the review report.

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provide high quality care and meet the needs of each child/young person placed in

Fostering Solutions actively encourages carers to undertake NVQ level 3.

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provide high quality care and meet the needs of each child/young person placed in

The effectiveness of training received is evaluated and reviewed annually by the Registered Manager and the Director of Operations.

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provide high quality care and meet the needs of each child/young person placed in

To satisfy this standard in full, the service needs to develop the help and support provided to the sons and daughters of foster carers. Fostering Solutions Limited Page 35

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 There is a policy on case recording and an index showing what information should be on the carer’s file and on the child’s / young person’s file.

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Relevant information from the case records is made available to the child and to

The agency strives to ensure carers understand the basis for the current placement and its intended duration. However this is often dependant on the level of information provided by the placing authority. Since the last inspection, where information has not been forthcoming from the responsible authority, a copy of the written request for information is kept.

p.37

Relevant information from the case records is made available to the child and to

The “skills to foster” and record keeping training covers the importance of encouraging children to reflect on their history and to keep appropriate memorabilia and is included in the handbook and in the agency’s standards for carers. Similarly, the agency has written information on the importance of keeping records secure and confidential. All carers understood their responsibilities in these areas.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 2 Separate records are kept on staff, carers, children, complaints and allegations. Within the office, confidential records are stored securely at all times. The Registered Manager has the responsibility to monitor the quality of all records.

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The fostering service's administrative records contain all significant information

There is a written policy on the retention and access to case files.

p.37

The fostering service's administrative records contain all significant information

The information sent to placing authorities clearly sets out the different rates charged.

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The fostering service's administrative records contain all significant information

Interviews with some carers highlighted the need for clarity in respect of maintaining diaries. They raised questions as to who the diaries were for, what should be recorded, who should have access to them and where they go following the end of placement. (See standard 25.9 and 25.12). There was similar confusion in respect of the boundaries of confidentiality. This was discussed with the registered persons during the inspection. Fostering Solutions Limited Page 36 Number of current foster placements supported by the agency: 202 Number of placements made by the agency in the last 12 months: 189

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months:

Number of new foster carers approved during the last 12 months: 47 Number of foster carers who left the agency during the last 12 months: 5

p.38

The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The main premises continue to be decorated and furnished to a high standard, to include spacious and well- equipped offices, a training suite, kitchen facilities, sufficient storage and a quiet room where staff may read or relax. Given the rapid growth of this Agency, since the last inspection, an additional rented office is now used for personnel and management functions.

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Standard 26 (26.1 - 26.5)

At the last inspection disability access and facilities were discussed but there are restrictions as it is a listed building. New offices are currently being built to provide the necessary facilities.

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Standard 26 (26.1 - 26.5)

Supervising social workers can use the office and are given the necessary equipment to work from home. One spoke of “feeling valued” by the working environment.

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Standard 26 (26.1 - 26.5)

The premises and contents are adequately insured. Fostering Solutions Limited Page 38

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

p.40

The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The organisation has expanded considerably since the last inspection.

p.40

The agency ensures it is financially viable at all times and has sufficient financial

There are no concerns with regard to the continuing financial viability of the agency. The Registered Manager confirmed in writing that the Fostering Solutions is a “financially secure agency”.

p.40

The agency ensures it is financially viable at all times and has sufficient financial

Regulations and guidelines imposed upon businesses are conformed with.

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The agency ensures it is financially viable at all times and has sufficient financial

The service employs a Finance Manager to ensure sound financial practice processes are in place.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The agency’s accounts are maintained and properly audited by a registered accountant and the directors are regularly appraised of the financial situation. Written principles and standards governing its financial management are in place.

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The financial processes/systems of the agency are properly operated and maintained

In line with standard 28.7, the agency publishes its charges for each of its services. Fostering Solutions Limited Page 39

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 There is a specific section in the handbook on allowances and detailed in individual agreements. All the carers interviewed were clear about the allowances and expenses payable and how to access them. They are paid in advance by BACS each fortnight.

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cost of caring for each child or young person placed with him or her. Payments are

Fostering Solutions will provide interest free loans to carers and realistic time to re-pay in particular circumstances. Fostering Solutions Limited Page 40

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 2

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Fostering panels have clear written policies and procedures, which are implemented

Fostering Solutions has a written policy and procedure in respect of the fostering panel in line with regulations and standards. Systems are in place to monitor and evaluate the process of approvals. The Manager confirmed that panel members have undertaken training around anti oppressive practice and will be trained in respect of competency based assessments. The panel chair has attended BAAF training to keep abreast of current good practice.

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Fostering panels have clear written policies and procedures, which are implemented

The inspectors attended the agency’s main panel and newly formed review panel. They were quorate and good practice was observed. Full reports had been made available to the panels prior to the meetings and it was apparent from the discussions and specific questions asked that all members had familiarised themselves with the contents. In the formal setting of the main panel, the chair enabled all the participants to contribute and relevant issues were fully explored. The inspectors observed that panel members were clearly more comfortable in their roles in comparison to the last inspection. It was also seen to fulfil its quality assurance function. All members were introduced by name and experience to the prospective/ existing carers who attended panel meetings. To meet the Regulations, the Director of Operations agreed to be reinstated within the establishment of the main panel.

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Fostering panels have clear written policies and procedures, which are implemented

During the interview with the chair, she confirmed that the panel has access to medical and legal advice as required. Members also commented on the particularly high calibre of applicants recently coming to panel evidencing good screening processes are in place.

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Fostering panels have clear written policies and procedures, which are implemented

Carers who attended the Review Panel felt it was less intimidating, allowed for relaxed discussion and exchange, and will be encouraging other carers to attend. Fostering Solutions Limited Page 41 The following recommendations are made:

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Fostering panels have clear written policies and procedures, which are implemented

• (Review Panel) To obtain feedback from young people who have been in that particular placement over the 12 month period being reviewed. • (Review Panel) To include another independent member on the panel. • (Review Panel) To provide management information about the outcome of annual reviews. For example, disruptions to placements. • (Main Panel) To ensure consideration of religion in discussions. • (Main Panel) To recruit more foster carers as panel members. • (Main Panel) To include views of, and the effects on, all children in placement when a change of approval is being discussed. • To provide regular training for all panel members which explores personal attitudes and values. Fostering Solutions Limited Page 42

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 9 This standard is not applicable as Fostering Solutions does not provide short-term breaks, but since the last inspection they have a policy which is included in the foster carer handbook. Fostering Solutions Limited Page 43

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 9 Not applicable. Fostering Solutions Limited Page 44

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 6 – 15 July 2004 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Fostering Solutions Limited Page 46

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

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Action taken by the CSCI in response to the provider’s comments:

YES Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Fostering Solutions Limited Page 47

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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Fostering Solutions Limited / 6th July – 15th July 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Fostering Solutions Limited / 6th July – 15th July 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Fostering Solutions Limited / 6th July – 15th July 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Fostering Solutions Limited / 6th July – 15th July 2004

S0000033219.V158054.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Fostering Solutions Limited / 6th July – 15th July 2004

The paper used in this document is supplied from a sustainable source

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