Setting

Team Fostering

Offices 1 & 3 The Business Centre Bow Bridge Close Templeborough Rotherham S60 1BY

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Team Fostering Page 1

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Address

Offices 1 & 3, The Business Centre, Bow Bridge Close, Templeborough, Rotherham, S60 1BY

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Date of latest registration certificate

Date of last inspection N/A Team Fostering Page 2 Date of Inspection Visit 29th January 2004 ID Code

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the National Care Standards Commission (NCSC) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Team Fostering (Rotherham Sub Office) . The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Team Fostering Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Team Fostering is a “not for profit” fostering agency. It is a voluntary agency as defined by The Children Act 1989 and a company limited by guarantee. There are no shareholders and no profits are distributed. Mr Walter Young and Mr Peter Richardson are the Director’s of the company. Mr John Payne and Dr Jamie Dibdin are a non-executive Directors of the company.

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INSPECTION VISITS

The agency has offices in North Tyneside and in South Yorkshire.

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INSPECTION VISITS

Team Fostering North East was originally established in 2001, and the name was changed on 7 th January 2003.

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INSPECTION VISITS

Team fostering is a member of BAAF and Fostering Network.

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INSPECTION VISITS

The core business of Team Fostering is the recruitment, assessment, approval, training, supervision, support and review of foster carers for children who are looked after by the local authority.

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INSPECTION VISITS

Team Fostering exists in order to provide specialist foster care for children where local authorities have difficulty in finding appropriate placements “in house” and provide specialist support including therapeutic services and educational support. Team Fostering Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) Team Fostering North East is an approved and registered fostering agency in, Wallsend, Tyne and Wear. It has been approved and registered by the NCSC Area office in Cramlington. Mr Walter Young and Mr Peter Richardson are the Director’s of the company. Mr John Payne and Dr Jamie Dibdin are non-executive Directors of the company.

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Inspector’s Summary

Mr Walter Young a Director of the company is the Registered Responsible Individual. He attended a satisfactory Fit Person interview on the 6 th March 03, and provided satisfactory references and a CRB check (received on the 17/10/03).

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Inspector’s Summary

Mr Peter Richardson a Director of the company, is the registered manager of the Wallsend office. He has attended a satisfactory Fit Person interview, and provided satisfactory references and a CRB check.

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Inspector’s Summary

Both directors have substantial experience of managing fostering services.

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Inspector’s Summary

The registration of the company, the responsible individual and the registered manager for the Wallsend office was carried out the NCSC Cramlington Area Office.

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Inspector’s Summary

Team Fostering opened a small sub office in Rotherham, South Yorkshire in March 2003. Under the NCSC policy and the Fostering Handbook paragraph 5.1.5 it was determined the sub office did not constitute a branch and therefore did not require registration. This was based on the sub office not carrying out key fostering functions (e.g. the operation of a fostering panel and the approval of carers) these remained the responsibility of the main registered office in Wallsend.

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Inspector’s Summary

The NCSC Cramlington Area Office oversaw the day-to-day functions of the Rotherham sub office through the overall registration and inspection process of the North East office.

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Inspector’s Summary

The nominated manager of the Rotherham office Mrs Maureen Hanson attended a fit person interview in April 2003, and provided satisfactory references. A Criminal Records Bureau check was undertaken and proved satisfactory. The manager was registered and approved by this area office as required by the regulations. The manager left in November 2003 following a reorganisation of the company. The re organisation was consider necessary after the Rotherham office failed to meet it’s projected targets of having 12 approved carers and the availability of 12 placements.

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Inspector’s Summary

Following the resignation of the manager a visit was made to Team Fostering to satisfy the NCSC that the agency were equipped to continue to offer a service to the carers, children in Team Fostering Page 7 placement and the placing local authorities. The two directors covered all duties including support visits to carers and the day-to-day management of the office. Their contingency plans were excellent and showed the organisations determination to continue with the Rotherham office.

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Inspector’s Summary

The Doncaster NCSC Area Office has now received an application from Team Fostering to register the company’s office in Rotherham under the terms of The Care Standards Act 2000, The Fostering Service Regulations 2002, the National Minimum Standards (Fostering Service) and guidance and policy statements from the NCSC.

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Inspector’s Summary

Mr Walter Young a Director of the company is the Registered Responsible Individual. The NCSC policy states that the organisation is able to have the same Responsible Individual for all of its branches or groups of branches. He has attended a satisfactory Fit Person interview (6/3/03), and provided satisfactory references and a CRB check. The NCSC Cramlington Area Office carried out the process of registering Mr Young and this area office has accepted the process has taken place.

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Inspector’s Summary

The post of manager for the Rotherham Team Fostering office is vacant, a recruitment drive has taken place and an appointment has been made. This appointment is subject to the approval and registration by the NCSC. In the absence of a registered manager the two directors of the company are overseeing the day-to-day management of the Rotherham office.

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Inspector’s Summary

As part of the registration process, a full announced inspection took place at the Rotherham office of Team Fostering on the 29 th and 30 th January 2004. There was also consultation with the NCSC Cramlington Area Office as part of the registration and inspection process. A sample of carers was interviewed and questionnaires were sent to all the foster carers to seek their views on the Team Fostering. Written consultation took place with all the children aged over 8 and in placement at the time of the inspection. Questionnaires were also sent to the placing authorities that are using the agency.

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Inspector’s Summary

It was not possible to carry out the full NCSC inspection methodology as part of the registration and inspection of Team Fostering since the North East office undertakes some of the core fostering activities of the agency and act on behalf of the Rotherham office. The Cramlington NCSC area office took the responsibility to inspect these, which included the approval of the Responsible Individual including the fit person interview and the CRB check, the approval of foster carers and the constitution and operation of the fostering panel, staff recruitment and supervision files and the training programme implemented by the agency to support carers.

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Inspector’s Summary

Where the Cramlington office undertook these activities as part of the registration and inspection process of the North East office in March 2003 their comments have been incorporated into this report. It was deemed inappropriate to duplicate the work already undertaken by the NCSC.

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Inspector’s Summary

Team fostering provided a detailed Pre Inspection Questionnaire and documentation to assist the inspection process. It was completed in detail and was of a very high standard.

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Inspector’s Summary

Statement Of Purpose. 1 of 1 standard assessed was met. The agency has a Statement of Purpose. Team Fostering Page 8 Fitness to provide or manage a fostering service.

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2 of 2 standards assessed were met

The registration of the company, the responsible individual and the registered manager for the Wallsend office was carried out at the NCSC Cramlington Area Office. One member of staff’s employment file was checked as part of this inspection and found to be satisfactory.

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1 of 2 standards assessed were met

A Board of Directors oversees the activities of the fostering agency. The post of manager for the Rotherham Team Fostering office is vacant.

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9 of the 9 standards assessed were met

The agency has a mission statement, which supports the need to achieve the best outcomes for children and best value for local authorities. There is evidence throughout this report to suggest the agency is committed to meeting this aim securing and promoting the welfare of those who are in receipt of the service.

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9 of the 9 standards assessed were met

Recruiting, checking, managing, supporting and training staff and foster carers.

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9 of the 9 standards assessed were met

The agency is meeting their statement of purpose in recruiting, assessing, training and supporting carers.

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9 of the 9 standards assessed were met

Records. 2 of the 2 standards assessed were met. There are efficient administrative procedures in place. All files are kept secure.

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9 of the 9 standards assessed were met

Fitness of premises for use as fostering service.

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1 of 1 standard assessed was met

The building is based on the ground floor of a detached unit and is alarmed. The offices are spacious and pleasantly decorated, with two large rooms available for meetings and training events.

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3 of 3 standards assessed were met

The agency operates within appropriate financial systems.

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3 of 3 standards assessed were met

Fostering panel. The observations made by the Cramlington office suggest this standard is met.

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3 of 3 standards assessed were met

Family and friends as carers. Not Applicable.

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Questionnaires

Two Placing Officers questionnaires were returned and both spoke favourably about the placements and the information provided on the agency. Two Foster Carers questionnaires were returned with comments that suggest the carers are Team Fostering Page 9 happy with the service “feeling valued” and “professional in all they do”

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Questionnaires

This has been a very satisfactory inspection and formal registration of the Rotherham office will be recommended. It is acknowledged that Team Fostering were very supportive of the registration and inspection process and understood that some aspects of the inspection were completed by the Cramlington Office and their comments have therefore been included in this report. Team Fostering Page 10

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NA

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action First Inspection

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Team Fostering Page 12

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements and recommendations are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 Reg10 FS5 The fostering agency must appoint a manager to manage the fostering service; their role must include the management of all fostering provision within the department. Immediately

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS1 The agency may wish to consider giving parents a copy of the agency’s statement and purpose at the time a child is placed with a team fostering carer.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS20 It is advised that supervision records are signed and dated by the supervisor and supervisee to ensure they remain a valid document.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. FS10 refers to Standard 10. Team Fostering Page 14

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 2

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children NO • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers NO • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair NO Observation of foster carer training NO Observation of foster panel NO Inspection of policy/practice documents YES Inspection of records YES Interview with individual child NO

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 29/1/04 Time of Inspection 10:00 Duration Of Inspection (hrs) 16.00 Team Fostering Page 15 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable.

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3

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Statement of Purpose

The agency has a Statement of Purpose, which meets the requirement of this standard. The elected members as required by the regulations, review it annually. The document sets out the aims and objectives of the service, it’s purpose and function under the terms of the new regulatory framework and the principles and standards of care to be expected from carers. Team Fostering Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 Mr Walter Young a Director of the company is the Registered Responsible Individual. He attended a satisfactory Fit Person interview on the 6 th March 03, and provided satisfactory references and a CRB check (received on the 17/10/03).

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work efficiently and effectively and have the necessary knowledge and experience of

Mr Peter Richardson a Director of the company, is the registered manager of the Wallsend office. He has attended a satisfactory Fit Person interview, and provided satisfactory references and a CRB check.

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work efficiently and effectively and have the necessary knowledge and experience of

The registration of the company, the responsible individual and the registered manager for the Wallsend office was carried out at the NCSC Cramlington Area Office.

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work efficiently and effectively and have the necessary knowledge and experience of

Both the Responsible Individual and the manager of the Wallsend office are qualified social workers with substantial relevant experience in fostering. Additionally, both are undertaking Level 5 NEBS Dual Award training in management.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 One member of staff’s employment file was checked as part of this inspection and found to be satisfactory. A system for recording both request and receipt of staff CRB checks was seen and appeared well organised. CRB checks had been received for staff and dates for repeat checks every 3 years were identified. Team Fostering Page 17

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 A Board of Directors oversees the activities of the fostering agency. This includes the Responsible Individual, and a financial director. The manager’s job description is clear and delegated responsibilities are identified.

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There are clear procedures for monitoring and controlling the activities of the

Full information is provided to the purchasers of services and others on charges for its services, and statements of the amounts paid to foster carers. These areas are coordinated and overseen by the Quality Standards manager. There has been no evidence on this inspection to suggest the agency cannot meet their financial commitment to the fostering service.

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There are clear procedures for monitoring and controlling the activities of the

There have been no complaints or serious notifications made to this area office by any agency, carer or child who use the services of Team Fostering.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to NCSC in last 12 months: 0

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 0 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 0

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to NCSC about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Team Fostering Page 18

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 2 The nominated manager of the Rotherham office Mrs Maureen Hanson attended a fit person interview in April 2003, and provided satisfactory references. A Criminal Records Bureau check was undertaken and proved satisfactory. The manager was registered and approved by this area office as required by the regulations.

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Standard 5 (5.1 - 5.4)

The manager left in November 2003 following a reorganisation of the company.

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Standard 5 (5.1 - 5.4)

The post of manager for the Rotherham Team Fostering office is currently vacant, a recruitment drive has taken place and an appointment has been made. The person is due to start on the 17 th April 2004. This appointment is subject to the approval and registration by the NCSC.

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Standard 5 (5.1 - 5.4)

In the absence of a registered manager the two directors of the company are overseeing the day-to-day management of the Rotherham office. These temporary arrangements have been fully discussed with the NCSC and an agreement was reached that rather than the agency appoint a temporary manager until a permanent appointment could be made the NCSC would support the director’s decisions to oversee the running of the office in the interim. Team Fostering Page 19

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 The home and family assessment (Form F) are the first opportunity for the agency to make an assessment that the carers are able to provide a safe and caring environment for a child or young person to live in. These are completed by qualified social workers that are specifically employed on a sessional basis to undertake Form F assessments. Support visits and the foster carers annual review are formats for monitoring the continuation of this process and the quality of care being provided and are conducted by full time staff employed at the agency.

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The fostering service makes available foster carers who provide a safe, healthy and

The family assessment (Form F) and the carer’s annual review ensure a Health and a Safety check of the foster home is completed.

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The fostering service makes available foster carers who provide a safe, healthy and

Carers spoke very positively of the service during the interviews and confirmed that they were issued with the Carers Handbook, which has full information and guidance on areas of health and safety.

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The fostering service makes available foster carers who provide a safe, healthy and

Carers transport arrangements and insurance information is included in the carers file. All assessments go through the Quality Standards manager before they are presented for approval at the fostering panel.

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The fostering service makes available foster carers who provide a safe, healthy and

The written Foster Care Agreement (Reg28 (5)(b) states that carers may be interviewed or visited as part of the commission’s inspection process.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 The service is continuing to investigate ways in which they can broaden its range of carers. Carers stated that they were very happy with the training and support they received from the agency to enable them to meet children’s diverse needs. The pre inspection questionnaire gave details of how the agency meets it responsibility in promoting diversity and anti discriminatory practice. Team fostering has a strict criteria which may immediately exclude some potential carers but they are to be commended that they want all children placed by the agency to have their own room. There is a clear procedure following an enquiry. All enquirers are given information about the agency and the criteria for carers, if the enquirer is deemed potentially suitable an information pack is sent, it is then the responsibility of the enquirer to contact the agency

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The fostering service ensures that children and young people, and their families, are

Team Fostering Page 20 when they have read all the information. Two screening visits are made to the applicant by two-agency staff. After the second visit a decision is made with the prospective applicant whether to leave an application form, if no application form is received no further contact is made. Once an application is received the process of checks and references begin. There is evidence on file to show where checks are not suitable team fostering will withdraw.

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 Decisions about placements are made with the input of the Supervising Social Worker, with the final decision being made by the Responsible Individual. On approval potential matches are identified and discussion takes place with the carers. The Supervising Social Worker would then contact the young person’s Social Worker to continue the matching process with further information and planning meetings. The written Foster Care Agreement (Reg28 (5)(b) states that the agency will undertake careful matching based on the information provided by the local authority. They also agree that where ever possible introductions will take place prior to a child / young person being placed with a carer from the agency. For each separate placement a Foster Placement Agreement (Reg 34(3)) will be signed by the agency, the carers and the placing authority.

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carers only if they represent appropriate matches for a child for whom a local

Details of planning meetings and introductory visits were evidenced on case files.

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carers only if they represent appropriate matches for a child for whom a local

Potential foster carers are assessed using the BAFF Form F1 format.

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report March 2003:

Inspection of assessment documents and attendance at a ‘panel meeting’ confirmed that the assessments were of a high quality and fully scrutinised by the panel members. On approval potential matches are identified and a discussion takes place with the carers. The Supervising Social Worker would then contact the young person’s Social Worker to continue the matching process with further information and planning meetings. Team Fostering Page 21

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 The two foster carers interviewed confirmed that they had received regular training in dealing with Child Protection issues and disclosures. The training of foster carers is underpinned by the protection of children, recognising signs of abuse and on managing challenging and complex behaviours. Team Fostering have a policy and procedure on Child Protection, and the procedure that will be followed in the event of an allegation being made against a carer. The Foster Carer Agreement states foster carers will take part in Team Fostering’s rolling programme of in-house and external training opportunities, which includes mandatory and optional elements. Mandatory training includes child protection, behaviour management and emergency aid.

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The fostering service protects each child or young person from all forms of abuse,

The agency has a Behaviour Management policy, which clearly sets out the “Methods of Discipline that MUST NOT be Used” and the Foster Care Agreement makes it clear that corporal punishment in any guise is unacceptable. The agency have a written procedure for carers to follow should a child go missing from their care/home.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 Foster carers training includes the importance of helping to maintain appropriate contact with family and family members, the issues that may arise and the skills required of the carer. The assessment process (Form F) addresses the foster carers views on working with and maintaining contact with a child’s natural family. Foster carers are expected to make a commitment to enable children to maintain contact with their families where it is considered appropriate for that child. It is part of the initial training and there is an expectation placed on carers that they would do all that is asked of them to enable contact to be maintained.

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encouraged to maintain and develop family contacts and friendships as set out in

The foster carers spoken to as part of this inspection commented that contact with families remains the hardest part of fostering.

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encouraged to maintain and develop family contacts and friendships as set out in

Placing social workers makes decisions about contact in agreement with the agency and the carers. Team Fostering Page 22

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 Young peoples opinions of their experiences in care are sought through the Looked After review system and though an informal feedback system with their placing social workers. Information for young people on how to make a complaint is included in the information pack that they receive. The agency have produced a leaflet called “Your Right to See Your File at Team Fostering” It informs children that whilst in the care of team fostering the carers will make a note of appointments, meetings, reviews and special events. The carer is also asked to make sure that all information is sent to the team fostering office once a week so that it can be recorded on the their file. The leaflet informs children that a record is kept of anything that happens to them whilst staying with team carers. Children are advised if they want to see their file they

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others significant to the child, are sought over all issues that are likely to affect their

can contact their social worker so that it can be arranged. Children are also informed about the complaints procedure and how they can complain if they are not happy about the service they are getting.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 The service provides foster carers with a copy of the agencies own set of standards. Standards 3 and 6 contain a detailed health policy identifying the required health procedures, duties and actions to be carried out by carers. Standard 3 covers ‘Protection from Illness, Infection and Injury’, and Standard 6 covers the areas of ‘Health and Medical Care’. The foster carers confirmed that they receive appropriate training in the areas of health, hygiene and first aid. Team Fostering Page 23

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3

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The Cramlington NCSC Area Office made the following comments during their

inspection of Team Fostering (March2003). The service places great emphasis on supporting young people in their education. The agency employs a full-time Education Liaison Officer whose role is to ‘supervise and support foster carers in arranging and maintaining young peoples educational placements and activities’. The E.L.Officer maintains (and is continuing to develop) a database to record the educational details and achievements of the young people.

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The Cramlington NCSC Area Office made the following comments during their

The two foster carers interviewed as part of this inspection spoke very highly of the quality of this service and in particular the work of the Education Liaison Officer.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 Individual advice and training is available to carers and was confirmed in discussion with them. At the time of the inspection the two carers spoken to who had children in placement were not involved in any programme for the preparation towards independent living but the carers believe the support would be available if required. Team Fostering Page 24

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3

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The Cramlington NCSC Area Office made the following comments during their

inspection of Team Fostering (March2003). The agencies recruitment procedures are of a good standard. A sample of 4 staff files were inspected. These confirmed that most of the areas of Schedule 1 of the Fostering Services Regulations 2001 were being met, including completion of required checks, written references and interviews against person specifications.

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The Cramlington NCSC Area Office made the following comments during their

Recent photographs and records of telephone confirmation to verify written references were not found on staff files and this should be incorporated into the procedure. A system for recording both request and receipt of staff CRB checks was seen and appeared well organised. These matters have been dealt with.

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The Cramlington NCSC Area Office made the following comments during their

At the time of the inspection, the Rotherham office were employing one agency worker to cover in the absence of the two workers who had left at short notice. The Responsible Individual had visited Reed’s Employment Agency prior to employing the worker and had seen the social workers file to satisfy themselves the worker was suitably qualified and had a satisfactory police check.

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The Cramlington NCSC Area Office made the following comments during their

The Rotherham office has two vacancies but there has been a recruitment campaign and two successful applications have been appointed including a manager subject to a satisfactory fit person interview conducted by this NCSC area office.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 There are clear lines of accountability which workers and carers confirmed they understood. Managers and Social Workers throughout the organisation all have substantial previous experience in social care. There is a clear organisational structure with lines of accountability. The supervising social workers are managed by staff that have the appropriate qualifications and management experience.

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Staff are organised and managed in a way that delivers an efficient and effective

There is a supervision structure in place; the file examined showed that this is also applicable to administrative staff and is undertaken regularly.

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Staff are organised and managed in a way that delivers an efficient and effective

The Rotherham office has a office manager. Employees of the organisation have access to policy documents on safe working practices, health and safety procedures, and grievances and disciplinary matters.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 The Social Worker currently working for the agency considered that there were sufficient carers to meet the needs of children and young people for whom the service is provided. The organisation is looking to build on the numbers of carers available so that they can increase the choices of placements. There are regular recruiting campaigns and ongoing discussions as to how a wider range of carers could be recruited. The agency social worker at the Rotherham office confirmed that his caseload is lower than that in a local authority, however he felt expectations on the quality and range of work expected of the social workers was higher. This was confirmed by the Director who was present throughout the inspection and said that providing a high level of support to carers was a very important aspect of their work in helping to maintain placements and limit the

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 Employment practices were found to be appropriate. Staff and carers said that they felt well supported, and both groups felt they could approach any of the management team at any time for advice and support.

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The fostering service is a fair and competent employer, with sound employment

There is an out of hours on-call system provided for carers. They can be advised by phone or by an actual support visit to the home should this be required. Carers stated that they were appreciative of this support, as they felt more confident in dealing with situations knowing it was available. In the absence of key personnel at the Rotherham office, the two directors in conjunction with the agency worker have been ensuring the 24-hour on call system continues. Team Fostering Page 26 The agency’s health and safety and whistle blowing policies were inspected and found to be satisfactory. The agency’s public liability and professional indemnity insurance was inspected and in order.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Staff training is discussed during annual appraisals, including training received since the last appraisal, and training objectives are set for the next year. Staff confirmed that training was available in a range of areas including child protection, education issues and reporting and recording. Staff and carers confirmed that both groups attend several of the courses together. The training opportunities for the new staff employed at the Rotherham office will be examined at the next inspection.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 The agency worker and the office manager currently working in the Rotherham office said they felt supported in their work and confirmed that they received regular supervision. There was evidence of an annual appraisal signed by both Directors and supervision records on the one file examined during this inspection. It is advised that supervision records are signed and dated by the supervisor and supervisee to ensure they remain a valid document (Other staff files have been examined by the Cramlington office). All staff had written contracts and job descriptions. Staff had access to policies and procedures and confirmed in interview that they had a working knowledge of them. Team Fostering Page 27

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 4 The exceptional levels of support provided for carers was a significant aspect of this inspection and throughout discussion with the Directors, staff and carers support was seen as an essential element of the work of the agency. Fortnightly visits did take place and in the short-term absence of agency workers the directors have been ensuring the high level of support continues and on occasions more regularly if required. The two directors operate a senior duty rota and ensure that there is always a director available for consultation decision- making during and outside normal working office hours. Annual leave is co-ordinated accordingly. The two carers interviewed said they were well supported by the agency. Their views were similar to those expressed by the carers in the North East in the last inspection report, it felt

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Standard 21 (21.1 - 21.6)

‘a bit like a club’ in the friendliness and quality of support that was given. In discussions the organisation was referred to as “Team” a friendly shortening of the organisations name but significant in that the carers felt very much part of a team. Several of the carers had been with the agency since its development, and there was a sense of ‘ownership’ expressed by carers. Carers stated that received regular support and training, and that child’s and carers reviews were planned and well organised. The foster carer support group meets monthly, and are well attended.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 Fortnightly supervision of foster carers was well recorded on their files. Following discussion with carers they confirmed that the system was a positive experience. Carers had been provided with the agency Carers Information packs, and policies and procedures. Support was also available from a range of other professionals. Carers commented positively on the support offered by the Education Liaison Officer. Information on procedures for dealing with complaints and allegations were clear and carers confirmed they were aware of them. Team Fostering Page 28

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 The training of foster carers was not observed as part of this inspection.

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The Cramlington NCSC Area Office made the following comments during their

inspection of Team Fostering (March2003). Staff said that carers training was regularly reviewed and carers spoken with confirmed that they all received core training along with regular updated training and additional specialist training where needed. Foster carers reported that the training offered was excellent. Carers were regularly consulted as to their training needs and a programme of training was in place. The inspectors were supplied with a comprehensive programme of training that had been provided in the last year. Suitable arrangements to enable carers to attend training were in place. The annual review included training and development needs. Team Fostering Page 29

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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events. Relevant information from the case records is made available to the child and

to anyone involved in her/his care. Key Findings and Evidence Standard met? 3 The agency has a clear policy on Records and Record Keeping, which includes information on what should be held on young peoples case records. Foster carers commented that they were satisfied that the agency shared all information available to them about the children and young people they were expected to care for. The two foster carers interviewed were very clear about the need to secure written information about the children in placement.

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events. Relevant information from the case records is made available to the child and

Foster carers spoken to confirmed that there are clear reasons for the placements made and they are informed of these.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 Administrative records inspected appeared well organised. The required security measures are in place with files locked away each evening in filing cabinets. Clear systems are in place to record and retrieve information. There are efficient administrative procedures in place. Carers confirmed that information recorded during their supervision is shared with them.

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The fostering service's administrative records contain all significant information

Number of current foster placements supported by the agency: 6 Number of placements made by the agency in the last 12 months: 7

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months:

Number of new foster carers approved during the last 12 months: 6 Number of foster carers who left the agency during the last 12 months: 0

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The offices are located on a new business development in Rotherham. There is adequate car parking and access to the area is monitored 24 hours a day by security guard and CCTV. A main receptionist greets visitors to the offices and records their arrival before contacting Team Fostering. The building is based on the ground floor of a detached unit and is alarmed. The offices are spacious and pleasantly decorated, with two large rooms available for meetings and training events. There is IT facilities available. The system is password protected. There are facilities for the secure retention of records in a lockable room. Team Fostering Page 31

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3

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The Cramlington NCSC Area Office made the following comments during their

inspection of Team Fostering (March2003). A copy of the agency’s finances were supplied to inspectors prior to the inspection and appear to be thorough and in good order. The board includes a Non-Executive Director whose area of expertise is in finance. The appropriate business regulations and guidelines are followed including Income Tax, national Insurance and VAT. At the time of the inspection the agency was operating within a ‘positive’ financial balance.

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The Cramlington NCSC Area Office made the following comments during their

As part of the registration of the Rotherham office the organisation supplied financial records and their Business plan which indicate the agency is able to meet its financial commitments.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The agency operates within appropriate financial systems. The documented policy and procedures were forwarded to the Commission for inspection and were found to be in order. Accounts are maintained and audited properly and checked with the assistance of the Local Investment Fund and the financial director Team Fostering Page 32

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 Details of financial arrangements were seen on foster carers files and the Carers Information pack contains details of payments available to carers. The pack also contains comprehensive guidelines on all aspects of finance mileage, school expenses and tax national Insurance and benefits payments. Carers are clear about the fees they can expect for placements including the standard fee of £350 per week to £518 for a mother and baby placement.

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cost of caring for each child or young person placed with him or her. Payments are

No concerns were raised during discussions with foster carers about the payment system; they confirmed that payments were prompt and appropriate. Team Fostering Page 33

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3

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Cramlington NCSC Area Office make the following observations of the fostering

There were clear and detailed panel procedures. The panel chairperson was interviewed by inspectors and proved suitably qualified and knowledgeable for the position. The chair confirmed that CRB checks are carried out for new panel members and will replace the police check when due for renewal after 3 years. The panel included the required range of members including a medical adviser, legal adviser and foster carer. The inspectors attended a panel meeting and it was observed that the panel was carried out in a professional and sensitive manner, with discussion and planned questions agreed before social workers and prospective carers joined the meeting. Decisions were usually given to workers and carers before the end of the meeting. Minutes of previous panels were inspected and were appropriate. The quality and range of discussion observed confirmed that panel also provided a quality assurance function in relation to the written assessments and the assessment process.

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Cramlington NCSC Area Office make the following observations of the fostering

Foster carers reviews were included on the agenda. Team Fostering Page 34

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 0 Not Applicable Team Fostering Page 35

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 0 Not Applicable Team Fostering Page 36

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 29 th /30 th January 2004 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible I fully accept the inspectors findings

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comments/confirmation relating to the content and accuracy of the report for

Staff and Foster Carers all found the process of inspection to be a positive and meaningful one. Team Fostering Page 38

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Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

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Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. Team Fostering Page 39

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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conducted on the above date(s) and that I agree with the statutory

requirements made and will seek to comply with these.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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