Setting

Hailey Hall School

Hailey Lane Hertford Hertfordshire SG13 7PB

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Hailey Hall School

1st & 2nd March 2004 Residential Special School (not registered as a Children’s Home)

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Hailey Hall School Page 1

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Address

Hailey Lane, Hertford, Hertfordshire, SG13 7PB

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Type of school

Special school in accordance with sections 337 and 347(1) of the Education Act 1996.

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Type of school

Date of last boarding welfare inspection: 26/02/03 Hailey Hall School Page 2 Date of Inspection Visit 1st & 2 nd March 2004 ID Code

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Type of school

Name of NCSC Inspector 1 Claire Farrier 089646

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Name of Establishment Representative at the

time of inspection Mr S R Watt Hailey Hall School Page 3

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INTRODUCTION TO REPORT AND INSPECTION

Residential Special Schools are subject to inspection by the National Care Standards Commission (NCSC) to determine whether the welfare of children (i.e. those aged under 18) is adequately safeguarded and promoted while they are accommodated by the school.

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INTRODUCTION TO REPORT AND INSPECTION

Inspections assess the extent to which the school is meeting the National Minimum Standards for Residential Special Schools, published by the Secretary of State under Section 87C of the Children Act 1989, and other relevant requirements of the Children Act 1989 as amended. Residential Special Schools are not registered as children’s homes unless they accommodate, or arrange accommodation for, one or more children for more than 295 days a year.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Hailey Hall School The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

• Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Recommended action by the school • Advisory recommendations on boarding welfare • Summary of the findings • Report of the lay assessor (where relevant) • The Head’s response and proposed action plan to address findings

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INSPECTION VISITS

Inspections are undertaken in line with the agreed regulatory framework under the Care Standards Act 2000 and the Children Act 1989 as amended, with additional visits as required.

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INSPECTION VISITS

The report represents the inspector's findings from the evidence found at the specified inspection dates. Hailey Hall School Page 5

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

Hailey Hall School provides a specialist regional resource for pupils aged 11 to 16 with emotional and behavioural difficulties. All pupils have a Statement of Special Educational Need (SEN).

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

It is funded by Hertfordshire County Council (HCC) Local Education Authority (LEA).

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

The school is located on the outskirts of Hoddesdon.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

The school consists of a two-storey, purpose built building. The residential provision for boarders is arranged in four units arranged around the school’s hall and dining area. One unit is currently unused.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

The residential facilities can accommodate a maximum of 24 boarders. Each unit contains a dormitory divided to provide individual sleeping areas, and shared communal space.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

Each unit has a lounge and kitchenette, and the school’s hall, dining area and games areas are used by the boarders. Outdoor recreational facilities, including a football pitch and outdoor swimming pool, are available for the boarders to use.

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

The school has an experienced and stable team of residential care staff who showed through observation and discussion that they know and understand the needs of the children who board at the school. All staff, including the residential staff, are trained in TCI, and the approach to behaviour management is consistent throughout the school. A considerable amount of improvement has been made to the physical environment of the boarding provision, and training for NVQ qualifications has now been made available for the residential care staff.

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WHAT THE SCHOOL SHOULD DO BETTER IN BOARDING WELFARE

Hailey Hall School Page 6 In terms of service delivery to the boarders, there is little that the school needs to do and the service provided continues to be commendable. Some advisory recommendations have been repeated from the previous inspection report to review some of the policies and procedures. All staff are now enrolled on appropriate NVQ courses, but Hertfordshire CS&F (Children, School and Families) Department needs to ensure that all training requirements are met for the residential staff.

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CONCLUSIONS AND OVERVIEW OF FINDINGS ON BOARDING WELFARE

This inspection took place over two days in March 2004. It found that many of the minimum standards had been met or partially met, and that the overall quality of the care provided was good. 10 boarders’ questionnaires and one parents’ questionnaire were completed, and a number of children were spoken to during the inspection. All expressed satisfaction with the care provided for boarders at the school. Hailey Hall School Page 7

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Statement of the School’s Purpose (Standard 1)

This standard was assessed to be met. The school provides appropriate information about its principles and practice.

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Children’s Rights (Standards 2-4)

1 of the 3 standards assessed were met. Children were able to make decisions about their lives, and they were fully consulted about life in the school. An effective complaints procedure has been put in place. An amendment is needed to the school’s complaints policy, and a record of complaints should be maintained.

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Child Protection (Standards 5-8)

4 of the 4 standards assessed were met. The school had appropriate procedures in place for the protection of the pupils, and to counteract bullying.

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Care and Control (Standards 9-10)

2 of the 2 standards assessed were met. The response of boarders and their parents was very positive about the residential staff. Discipline is based on positive reinforcement and physical restraint is not used in the school.

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Quality of Care (Standards 11-16)

3 of the 6 standards assessed were met. The school provides a good standard of care for the boarders. Wholesome and nutritious meals are provided. Recommendations were made to improve the recording of medication, and the storage of drinks.

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Planning for Care (Standards 17-22)

6 of the 6 standards assessed were met. Assessments and record keeping were in place to show that the school meets the children’s needs.

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Premises (Standards 23-26)

3 of the 4 standards assessed were met. The residential units were well maintained and adequately furnished throughout. Several changes have been made to the boarding provision, and it now meets the National Minimum Standards and is adequate for its purpose. Two recommendations were made to improve health and safety in the boarding provision.

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Staffing (Standards 27-30)

2 of the 4 standards assessed were met. The school was adequately staffed with employees who are experienced and competent to meet the needs of the boarders. Thorough recruitment procedures were seen to be in place. Training provision for NVQ has been put in place, but further training is needed. A system for formal supervision and appraisal is still needed.

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Organisation and Management (Standards 31-33)

2 of the 3 standards assessed were met. The school was run efficiently. Governors should endeavour to make more frequent visits to the school. Hailey Hall School Page 8

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Children Act 1989 arising from this inspection?

Notification to be made to: Local Education Authority NO Secretary of State NO

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IMPLEMENTATION OF RECOMMENDED ACTIONS FROM LAST INSPECTION

Recommended Actions from the last Inspection visit fully implemented? NO

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implemented are listed below:

No Standard Recommended actions Timescale for action 20 RS30 The school should develop and put into practice a programme of regular formal supervision and appraisal for all staff. Hailey Hall School Page 9

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RECOMMENDED ACTION

Identified below are the actions recommended on issues addressed in the main body of the report in order to safeguard and promote the welfare of boarders adequately in accordance with the National Minimum Standards for Residential Special Schools. The references below are to the relevant Standards. Non-implementation of recommended action can lead to future statutory notification of failure to safeguard and promote welfare. No Standard* Recommended Action Timescale for action 1 RS3 Information on the health needs and provision for individual pupils should not be open to view in the medical room. 31.08.04

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RECOMMENDED ACTION

2 RS4 The complaints procedure should include information on how to make a complaint direct to the NCSC. 31.08.04

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RECOMMENDED ACTION

3 RS26 Measures taken for rodent control should not cause a risk to the welfare of the children. 02.03.04

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RECOMMENDED ACTION

4 RS26 Fire doors should not be propped open and should not be locked when staff or boarders are using the premises. 02.03.04

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RECOMMENDED ACTION

5 RS29 The full training programme as listed in Appendix 2 of the National Minimum Standards is still to be implemented, and it is recommended that residential school staff should be enabled to attend appropriate HCC child care training to meet their needs. 31.08.04

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RECOMMENDED ACTION

6 RS30 The school should develop and put into practice a programme of regular formal supervision and appraisal for all staff.

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RECOMMENDED ACTION

This recommended action has been repeated from the previous inspection report. 31.08.04 Hailey Hall School Page 10

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ADVISORY RECOMMENDATIONS

Identified below are advisory recommendations on welfare matters addressed in the main body of the report and based on the National Minimum Standards, made for consideration by the school. No Refer to Standard* Recommendation

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ADVISORY RECOMMENDATIONS

1 RS3 The school should have written guidance on the use of the internet and e- mails by boarders. This advisory recommendation has been repeated from the previous inspection report .

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ADVISORY RECOMMENDATIONS

2 RS3 The school should have a written policy on searching children’s possessions. This advisory recommendation has been repeated from the previous inspection report.

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ADVISORY RECOMMENDATIONS

3 RS4 It is recommended that a record of complaints should be maintained, in order to show if any or none have been received.

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ADVISORY RECOMMENDATIONS

4 RS11 The school should complete their planned illustrated format of information about the school, and provide it to all children as part of the admission process. This advisory recommendation has been repeated from the previous inspection report .

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ADVISORY RECOMMENDATIONS

5 RS14 It is recommended that a running total of medication is maintained on the MAR chart. This advisory recommendation has been repeated from the previous inspection report.

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ADVISORY RECOMMENDATIONS

6 RS14 It is recommended that the recording of the administration of homely medicines should include a running total of the stock maintained in the school.

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ADVISORY RECOMMENDATIONS

7 RS14 All opened food and drinks should be covered in order to ensure a good standard of food hygiene.

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ADVISORY RECOMMENDATIONS

8 RS28 In order to ensure that sickness and training can be covered, it is recommended that Hertfordshire CSF (Children, Schools and Families) Department develop a ‘bank’ system whereby skilled residential staff are available to provide cover. This advisory recommendation has been repeated from the previous inspection report .

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ADVISORY RECOMMENDATIONS

9 RS33 The nominated governor should carry out monitoring visits to the school that include the boarding provision, in accordance with all the points of this standard. This advisory recommendation has been repeated from the previous inspection report .

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ADVISORY RECOMMENDATIONS

Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix. E.g. RS10 refers to standard 10. Hailey Hall School Page 11

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PART B INSPECTION METHODS AND FINDINGS

The following inspection methods were used in the production of this report

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PART B INSPECTION METHODS AND FINDINGS

Direct Observation YES Pupil Guided Tour of Accommodation YES Pupil Guided Tour of Recreational Areas YES

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PART B INSPECTION METHODS AND FINDINGS

Checks with other Organisations • Social Services NO • Fire Service NO • Environmental Health NO • DfES NO • School Doctor NO • Independent Person NO • Chair of Governors YES Tracking individual welfare arrangements YES Survey / individual discussions with boarders YES Group discussions with boarders YES Individual interviews with key staff YES Group interviews with House staff teams NO Staff Survey NO Meals taken with pupils YES Early morning and late evening visits YES Visit to Sanatorium / Sick Bay YES Parent Survey YES Placing authority survey NO Inspection of policy/practice documents YES Inspection of records YES Individual interview with pupil(s) NO Answer-phone line for pupil/staff comments YES

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PART B INSPECTION METHODS AND FINDINGS

Date of Inspection 01/03/04 Time of Inspection 09:00 Duration Of Inspection (hrs.) 15 Number of Inspector Days spent on site 2

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Pre-inspection information and the Head’s Self evaluation Form, provided by the

school, have also been taken into account in preparing this report. Hailey Hall School Page 12

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SCHOOL INFORMATION

Age Range of Boarding Pupils From 11 To 16

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

"0" in the "Standard met" box denotes standard not assessed on this occasion. "9" in the "Standard met" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Hailey Hall School Page 13

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The intended outcome for the following standard is:

• Children, parents, staff and placing authorities have access to a clear statement of the school's care principles and practice for boarding pupils.

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Approved Arrangements and school prospectus, which are required to include

specific information. Key Findings and Evidence Standard met? 3 The school’s Statement of Purpose has been reviewed, and it now accurately describes the purpose and function of both the school and its residential unit. It is clearly laid out and written in a manner that is easy to understand. It defines the range of pupil needs that the school can provide for, and the educational and boarding provision. The school’s ethos is based on the principles of kindness, courtesy and respect, and the Statement of Purpose includes a description of the whole school approach to these principles. It also lists the school clubs and outdoor residential activities which provide a ‘value added’ element to the educational and boarding experience provided by the school. The school is establishing links with Haileybury College, a neighbouring public school, to further develop evening and weekend activities. The designated child protection officer is named as the medical

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Approved Arrangements and school prospectus, which are required to include

administrator. Hailey Hall School Page 14

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The intended outcomes for the following set of standards are:

• Children are encouraged and supported to make decisions about their lives

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and to influence the way that the school is run. No child should be assumed

to be unable to communicate their views. • Children's privacy is respected and information about them is confidentially handled. • Children's complaints are addressed without delay and children are kept informed of progress in their consideration.

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key decisions which are likely to affect their daily life and their future. Feedback is

given following consultations. Key Findings and Evidence Standard met? 3 The views of children and their families are taken into account at annual reviews. Children are able to talk to their tutor, the Head of Care or the Headteacher about their care and treatment in the school. They all have social workers. There is an active School Council, made up of elected representatives from each year group, which meets once a term. The boarders have a unit meeting on each unit every Monday after school, and they are encouraged to have confidence in making their views known. The boarders spoken to felt that their rights were respected.

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The school and staff respect a child's wish for privacy and confidentiality so far as is

consistent with good parenting and the need to protect the child. Key Findings and Evidence Standard met? 2 Confidential records, such as the minutes of child protection meetings, are kept in a locked filing cabinet in the medical room to which only the designated Child Protection (CP) Co- ordinator and the Headteacher have keys. However lists of the health needs and medication for individual pupils were seen on the notice board in the medical room. (See Standard 14.) Personal information should not be open to view. The school still needs a written policy on searching children’s possessions, and for the use of the internet and e-mails by boarders. The school’s practice, in line with its principle of respect, is not to search children’s possessions, although spot checks of pupils’ lockers may be made, in the presence of the pupils concerned. This practice should be written as a policy for the guidance of staff. There

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The school and staff respect a child's wish for privacy and confidentiality so far as is

is a comprehensive policy on use of the internet and e-mails, but it focuses on the use of these facilities in school time, and should reflect the separate needs of boarders, Boarders are able to use the school’s computers in the evenings, and were seen accessing the internet, under the supervision of the residential staff. Hailey Hall School Page 15

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living in the school, and feel confident that any complaint is addressed seriously and

without delay. Key Findings and Evidence Standard met? 2 There is a comprehensive whole school complaint procedure that is clear and appears to be straightforward to follow. It includes the procedure for each stage of a complaint, including referral to the Chair of Governors or to HCC. The procedure should be amended to include information that enables boarders and their parents to make a complaint direct to the NCSC.

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living in the school, and feel confident that any complaint is addressed seriously and

Children can approach their tutor, the Head of Care, their care worker, or the Headteacher with any concerns or complaints, and the Headteacher’s door is always open. All complaints would be recorded in the red daily record book, and all correspondence relating to complaints would be entered into the ongoing blue book. No complaints have been recorded, but it was not possible to verify without inspecting every pupil’s records in detail. It is recommended that a record of complaints is maintained, in order to show if any or none have been received.

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months:

Number of above complaints substantiated: X

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months:

Number of above complaints substantiated: X Hailey Hall School Page 16

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The intended outcomes for the following set of standards are:

• The welfare of children is promoted, children are protected from abuse, and an appropriate response is made to any allegation or suspicion of abuse. • Children are protected from bullying by others. • All significant events relating to the protection of children accommodated in

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the school are notified by the Head of the school to the appropriate

authorities. • Children who are absent without authority are protected in accordance with written guidance and responded positively to on return.

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suspicions or allegations of abuse are properly responded to. These are known and

understood by all staff (including junior, ancillary, volunteer and agency staff). Key Findings and Evidence Standard met? 3 The Medical Administrator is the designated Child Protection Co-ordinator. The school has a clearly written policy and procedures for child protection, which include information on how to recognise the signed and symptoms of abuse. The school follows the HCC child protection procedures, and a summary of the procedures is in the staff handbook. All teaching and residential staff have had training in the procedures. An annual update is planned for all school staff from September 2004. An independent counsellor is available at the school every Friday, and pupils are able to speak to her in confidence if they wish to.

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familiar and which is effective in practice. Where possible children in the school

contribute to the development of the policy. Key Findings and Evidence Standard met? 3 The school has a good anti-bullying policy, which includes support and guidance for children. It is currently being reviewed to follow good practice guidance from the Rowntree group. The policy includes a comprehensive definition of bullying. Certain areas of the school have been identified as areas of risk for bullying, and staff are timetabled to be there at all break times and during out of school activities. The inspection questionnaire gave a response of 2 of 13 pupils having been bullied, both of whom also responded that they had reported the incidents but the situation had not improved. However all pupils responded that they feel safe in the school.

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familiar and which is effective in practice. Where possible children in the school

Percentage of pupils reporting never or hardly ever being bullied 85 %

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All significant events relating to the protection of children in the school are notified by

the Head of the school or designated person to the appropriate authorities. Key Findings and Evidence Standard met? 3 All accidents, illnesses and child protection concerns are reported to the LEA. There have been no incidents that required notification to the NCSC. Evidence was seen that parents are informed of all incidents concerning their child.

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NUMBER OF THE FOLLOWING NOTIFIED TO NCSC DURING THE LAST 12 MONTHS:

• conduct by member of staff indicating unsuitability to work with children 0 • serious harm to a child 0 • serious illness or accident of a child 0 • serious incident requiring police to be called 0 Hailey Hall School Page 18

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The school takes steps to ensure that children who are absent from the school

without consent are protected in line with written policy and guidance. Key Findings and Evidence Standard met? 3 The school has comprehensive procedures on absconding and guidelines for the staff to monitor where pupils are. Parents of absent children are contacted every morning, and all absences are recorded in the daily red file. The school liaises with the Educational Welfare Officer and the community police officer concerning any children who abscond from school. None of the boarders have absconded, and a child would not be accepted as a boarder if he there were a risk of absconding.

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The intended outcomes for the following set of standards are:

• Children have sound relationships with staff based on honesty and mutual respect. • Children are assisted to develop appropriate behaviour through the

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understanding and clear professional and personal boundaries which are effective for

both the individuals and the group. Key Findings and Evidence Standard met? 3 All the residential staff who spoke to the inspectors described good relationships with the children based on communication and understanding. The staff give time to each of the boarders in the evenings. They understand and practice the school’s behavioural policy, and all the residential staff have had training in TCI (Therapeutic Crisis Intervention). Communication between staff and boarders that was observed by the inspector was positive. The questionnaires completed by the boarders and by their parents gave a very positive feedback about the residential staff. Hailey Hall School Page 20

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

measures which are approved by the Head of Care. Key Findings and Evidence Standard met? 3 The school’s policy on discipline is based on reward for positive behaviour and exclusion for breaches of behaviour. The school practises TCI (Therapeutic Crisis Intervention), which is embraced by the HCC framework for the control of behaviour, and the majority of staff have now been trained in TCI. TCI focuses on reinforcement of positive behaviour, and since its implementation there have been no incidents of restraint. Sanctions are rarely used for boarders, but may include going to bed early, sitting quietly in their bed space or in the Head’s office, or not being allowed to play pool. All sanctions are recorded and monitored in the daily red file. All the school staff, including the residential staff, are expected to be aware of the school’s policies, and the behaviour policy is listed as essential knowledge in the

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

Induction for New Staff document. TCI provides for a one to one “life space interview” following any physical incident, which is recorded and signed by the child, the staff member involved, the Headteacher and a governor. The school follows the HCC guidelines for fixed and permanent exclusions, and children are told the possible causes of exclusion at their interview before coming to the school. The inspector observed a school assembly, where Headteacher praised good behaviour and explained to the whole school why one boy had been excluded for a few days, an that his behaviour was his choice. All pupils who completed the inspection questionnaires felt that punishments in the school were fair, and several of those spoken to said that they accept their responsibility for their actions. Hailey Hall School Page 21

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The intended outcomes for the following set of standards are:

• Children experience planned and sensitively handled admission and leaving processes. • The school's residential provision actively supports children's educational progress at the school. • Children have ample opportunity to engage in purposeful and enjoyable activities both within school and in the local community. • Children live in a healthy environment and the health and intimate care needs of each child are identified and promoted. • Children are provided with healthy, nutritious meals that meet their dietary needs. • Children wear their own clothing outside school time, can secure personal

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appropriate, with parents and carers and placing authorities – as far as possible and

handled with sensitivity and care by those concerned. Key Findings and Evidence Standard met? 2 All children admitted have an educational statement of need that recommends admission to the school. The Headteacher meets the boy with his parents, social worker or other interested professional. He tells them about the school, and he asks a pupil to show them around. The Headteacher then either agrees to the admission, disagrees, or agrees with extra provision for the child. Hertfordshire CSF (Children, Schools and Family) panel then recommend admission to the school, but the Headteacher has the final decision.

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appropriate, with parents and carers and placing authorities – as far as possible and

The educational statements concentrate on the educational and social needs for special education, and staff feel that the information provided to them on health and personal care needs is not sufficient. A care plan for the residential provision is not available before the child arrives at the school, and the statement does not include information on medical and psychological needs, and the involvement of medical and psychological services. (See recommended action under Standard 17.)

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appropriate, with parents and carers and placing authorities – as far as possible and

The proposed new information book for children and families has not yet been produced. The new format will use digital photographs of the dormitories and residential units, and of extra-curricular activities and camping trips.

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appropriate, with parents and carers and placing authorities – as far as possible and

Planning for leaving the school includes a phased reduction in the boarding provision during Year 11, with the aim that the child should not be boarding at all by the Spring half-term. A programme of independence training has been planned for the older boys, to take place after school hours, and a new member of staff is currently being recruited to implement this. Hailey Hall School Page 22

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education, ensuring regular attendance, punctuality and a minimum of interruption

during the school day. Key Findings and Evidence Standard met? 3 Residential and school staff communicate on a daily basis. The communications system of red books for sanctions and blue books for daily communications are used by both school and residential staff. Senior teaching staff take part in a rota for sleeping in in the boarding unit. They take part in the evening activities and meals with the boarders. The role of the residential staff is described in the staff handbook, to contribute actively to the to the children’s education and support regular attendance at school. They provide a role model for the children, and support them to do their homework. The boarding experience provides a preparation for independent living.

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Children have ample opportunity to engage in purposeful and enjoyable activities

both within the school and in the local community. Key Findings and Evidence Standard met? 3 Children who board use the facilities in the school and grounds, such as the pool table and ball game area, during the evenings. On the evening of the inspection several children were using the computers in the school’s computer room, to play games or use the internet. The school grounds contain a football pitch, a hard court for ball games and an open air swimming pool. These facilities were not used during the inspection, but both staff and children said that they are very well used during the summer. After supper every evening outings are arranged to community facilities, including cinema, bowling and leisure pool. A small number of day pupils take part in the evening activities before they go home. The boys pay for these activities, and some carry out tasks such as laying and clearing the tables in order to top-up their pocket money. No children board over the weekends, but the school

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Children have ample opportunity to engage in purposeful and enjoyable activities

arranges several weekend camping trips and outdoor activities each year that all the pupils in the school are able to attend if as a reward for good behaviour. One teacher is a qualified Outward Bound instructor, and another teacher and the Headteacher accompany the trips. Hailey Hall School Page 23

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The school actively promotes the health care of each child and meets any intimate

care needs. Key Findings and Evidence Standard met? 2 All boarders are registered with a local GP. Parents sign a form giving consent for the school to arrange visits to the GP, A&E, and to administer first aid or necessary medical treatment.

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The school actively promotes the health care of each child and meets any intimate

The medical administrator is responsible for medication and healthcare in the school. She was not available on the days of the inspection, and the recommendations made were a reflection of the situation as it was seen. All medication is recorded in a log book when it comes into the school and when it leaves. Most of it is prescribed by the school GP, and a supply given to the parents for the weekend. Residential staff and learning assistants are also able to administer medication. There is evidence of good practice in the administration and recording of medication, but recommendations have been made to further improve the practice.

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The school actively promotes the health care of each child and meets any intimate

Medication is stored in a locked cupboard in the medical room, which is locked when not in use. There is a pouch for each boy that contains a weekly dossett box with his medication. There is a MAR (medicines administration record) chart provided by the pharmacist for each boy. One new pupil did not yet have his medication recorded on a MAR chart, and each dose was administered in accordance with the instructions on the bottle, and recorded in the daily log book. Paracetamol and other homely remedies are also recorded in the daily log book. The box of paracetamol was not dated when it was opened, and it was not easy to trace what had been administered from the information presented in the log book. It is recommended that a running total of medication is maintained on the MAR chart. The recording of the administration of homely medicines should include a running total of the stock maintained in the school in order to enable an accurate audit.

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The school actively promotes the health care of each child and meets any intimate

A list was seen on the wall of the medical room with the health needs of all pupils, the medication of all pupils, the GP of each pupil, the pupils who wear glasses, and the pupils who are prescribed ritalin. This information is accessible for anyone who enters the room. To ensure confidentiality it should be kept out of sight. A folder would be suitable, as no one has access to the medical room unless they are accompanied by a responsible member of staff. (See recommended action under Standard 3.)

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The school actively promotes the health care of each child and meets any intimate

The school has support from CAMS (Children and Adolescents mental Health Service) for emotional health needs, and CAMS monitor the children who are prescribed ritalin. The community paediatrician visits the school with a nurse, and they provide advice about any concerns. Children can choose whether staff accompany them when they visit the doctor or dentist. Hailey Hall School Page 24

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health, religious persuasion, racial origin or cultural background are met, including

the choice of a vegetarian meal for children who wish it. Key Findings and Evidence Standard met? 2 Supper and breakfast are prepared in the school kitchen, by staff who cook specifically for the boarders. There is a four week rotating menu. There is a choice of a hot meal or substantial salad for the evening meal. Breakfast and toast are provided for breakfast, and a cooked breakfast is provided on three mornings every week. Some day pupils also have toast and cereals when they arrive at school. An extension has been built onto the main hall which is used as a dining room for the boarders. It is not completely separate from the main school facilities, but it has been decorated in a domestic style, and provides a reasonably homely environment, given the restrictions of the school building. The children and staff eat together at round tables. The inspector took part in supper and breakfast with the boarders.

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health, religious persuasion, racial origin or cultural background are met, including

Both were orderly and well managed social occasions. There was friendly chat between the children and the staff, but the children responded well when their behaviour was corrected. Most of the boys spoken to said that they like the food.

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health, religious persuasion, racial origin or cultural background are met, including

Each boarding unit has its own kitchenette, with a kettle and a toaster which can be used to prepare drinks and snacks, particularly by the older boys on North Down unit.

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health, religious persuasion, racial origin or cultural background are met, including

There has not been an environmental health inspection during the last year. Containers of squash were seen to be stored in a cupboard under the sink in the kitchenette on North Down. There was no top on the container of blackcurrant, and a container for mouse bait was also in the cupboard. All opened food and drinks should be covered in order to ensure a good standard of food hygiene.

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Children are provided for adequately on an individual basis and encouraged to

exercise their own preferences in the choice of clothing and personal requisites.

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their money are provided with the assistance they need, in a way which maximises

their choice. Key Findings and Evidence Standard met? 3 Children change into their own clothes after school. If they bring pocket money to school, they can choose whether to keep it themselves or hand it to staff for safe keeping. Each pupil’s money is stored separately, and given to the pupil on request to pay for outings or buy snacks from the tuck shop. Several of the boys have very limited understanding of money. A programme of independence training has been planned for the older boys, to take place after school hours, and a new member of staff is currently being recruited to implement this. Understanding and basic management of money will be part of this programme. Hailey Hall School Page 25

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The intended outcomes for the following set of standards are:

• Children have their needs assessed and written plans outline how these needs will be met while at school. • Children's needs, development and progress is recorded to reflect their individuality and their group interactions. • There are adequate records of both the staff and child groups of the school. • In accordance with their wishes, children are able and encouraged to maintain contact with their parents and families while living away from home at school. • Children about to leave care are prepared for the transition into independent living. • Children receive individual support when they need it.

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that child in accordance with that plan, monitors progress in relation to that plan, and

updates that plan as necessary. Key Findings and Evidence Standard met? 3 Each boarder has a personal tutor in the school and a named care worker. A new format is being introduced for care plans. The sample of care plans that was inspected contained basic information on the child and the statement of educational need. The reason for the child’s need for boarding provision have now been included in the placement plan. Residential targets are agreed with the child, and have the headings of practical skills, appearance, hygiene, house rules, life skills, sleep pattern, social, and behaviour. Full details of each target were drawn up at the start of the school year, and reviews were recorded each term.

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which can, in compliance with legal requirements for safeguards, be seen by the

child. Key Findings and Evidence Standard met? 3 The care plans inspected contained details of basic information, including contact details for the family and any restrictions on parental access, the statement of educational needs, details of health conditions and medication and an ethnic monitoring form. Signed parental permission forms were in each file, concerning the administration of medication, medical treatment, and activities organised by the school. Care plans are stored securely in the Headteacher’s office, and health details and confidential information are stored securely in the medical administrator’s office. Hailey Hall School Page 26

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The school maintains clear and accurate records on the staff and child groups of the

school, and major events affecting the school and children resident there. Key Findings and Evidence Standard met? 3 The school maintains clear records for both pupils and staff. The school maintains duty rosters for residential care staff and records of all accidents and incidents.

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to maintain contact with their parents and other family members (unless there are

welfare concerns) while living at school. Key Findings and Evidence Standard met? 3 Children board from Monday to Friday and go home at weekends. One boarder lives with foster parents when he is not at school. Some other pupils in the school are denied access to parents through court orders, and the Child Protection Officer oversees appropriate communication. During the week, staff contact parents regarding any welfare concerns. All residential staff are now undertaking training for NVQ level 3 in residential child care, which includes the skills for work with children and their families.

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is expected to leave care or move to independent living. The school works with any

Personal Advisor for the child. Key Findings and Evidence Standard met? 3 A programme of independence training has been planned for the older boys, to take place after school hours, and a new member of staff is currently being recruited to implement this. One boarder is in care. The school is involved in reviews and planning meetings for the pupils who are in care. Hailey Hall School Page 27

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children identified as having particular support needs, or particular problems, receive

help, guidance and support when needed or requested. Key Findings and Evidence Standard met? 3 All residential staff are available to boarders to support them with any personal or welfare concerns, and they each have a personal tutor in the school. The staff encourage children to form social groups, and ensure that individual children are not isolated. During the inspection sensitive support was provided by staff for one pupil who was upset during the day. The children all have an adult family member who can support them, or in one case foster parents. An independent counsellor is available at the school every Friday, and pupils are able to speak to her in confidence if they wish to. Hailey Hall School Page 28

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The intended outcomes for the following set of standards are:

• Children live in well designed, pleasant premises, providing sufficient space and facilities to meet their needs. • Children live in accommodation that is appropriately decorated, furnished and maintained to a high standard, providing adequate facilities for their use. • Children are able to carry out their ablutions in privacy and with dignity. • Children live in schools that provide physical safety and security.

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environment most helpful to each child's development, and is sufficient for the

number of children. Key Findings and Evidence Standard met? 3 This purpose-built school is suitably located in the community and appropriate links with that community are maintained. Several changes have been made to the boarding provision since the previous inspection. The dormitories have been rearranged to provide more privacy, new showers have been installed, and a new extension has been built to provide adequate dining provision for the boarders. The school does not accommodate boarders with physical disabilities. The school premises are not used for functions that are not connected with the Statement of Purpose and there are effective precautions taken to deter unauthorised access to the premises. Hailey Hall School Page 29

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The school provides adequate good quality and well-maintained accommodation for

boarding pupils, which is consistent with their needs. Key Findings and Evidence Standard met? 3 Decorative standards are adequate and boarders generally appear to respect their surroundings. Children are able to personalise their area within the dormitories. The dormitories have been refurbished and redecorated since the last inspection. The partitioned spaces for individual children are now larger and provide a greater measure of privacy. Curtains or screens could be put in place if necessary to provide complete privacy. There are four single bedrooms that are occupied by children who have chosen to not to be in the dormitory. The boarding units now house boarders from one or two year groups, and there are now large age differences between the children in each dormitory. Individual areas are adequately provided with furniture and study space. The areas are appropriately lit and kept to comfortable levels of warmth. When communal space is included in the calculation, there

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The school provides adequate good quality and well-maintained accommodation for

is sufficient space to accommodate the current numbers of boarders. There are places where arrangements can be made for children to receive visitors in private. The school laundry is equipped with commercial washing machines. The waking night member of staff does the laundry every night. The laundry is not available for boarders to use themselves. The staff sleep-in room is adequate to cover two of the dormitories and there is an additional waking member of night staff.

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suitable to meet the needs of the children. The school has appropriate changing and

washing facilities for incontinent children where necessary. Key Findings and Evidence Standard met? 3 There are sufficient numbers of toilets and bathing facilities to meet the needs of the number of children currently being accommodated. New showers have been installed in all the boarding units, and there is now a bathroom and a shower room on each boarding unit. The shower rooms need some further improvement to prevent them from flooding the room when they are used, and this is being addressed. The four single bedrooms are situated outside of the boarding units. There are toilets close to them, but the boys go into one of the units to have a shower or bath. Staff and visitors have separate toilet and bathroom provision. Hailey Hall School Page 30

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and other hazards, in accordance with Health and Safety and Fire legislation and

guidance. Key Findings and Evidence Standard met? 2 The school has identified more than one Health & Safety Officer and there is one available to the residential unit during both days and evenings. There are regular fire drills carried out and fire-fighting equipment is tested. A full record is made of each fire drill, including the names of pupils and staff who took part. Children were clear about emergency evacuation routes and procedures. Gas installations are checked annually and electrical installations and equipment are checked at least every three years. Hot water to which the children have unsupervised access was not excessively hot. Staff undertake written risk assessments for all identified risks for specific areas of the school and for each activity and community outing that the boarders take part in.

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and other hazards, in accordance with Health and Safety and Fire legislation and

Containers of squash were seen to be stored in a cupboard under the sink in the kitchenette on North Down. There was no top on the container of blackcurrant, and a container for mouse bait was also in the cupboard. Measures taken for rodent control should not cause a risk to the welfare of the children.

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and other hazards, in accordance with Health and Safety and Fire legislation and

Two boarders showed the inspector around the boarding provision. In the first floor dormitory on South Down the fire door was propped open. The fire doors giving access to the stairs from the first floor and the ground dormitories were locked. The staff said that these doors should have been unlocked when school finished. Fire doors should not be propped open and should not be locked when staff or boarders are using the premises. Hailey Hall School Page 31

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The intended outcomes for the following set of standards are:

• There are careful selection and vetting of all staff, volunteers, and monitoring

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abusers

• Children are looked after by staff who understand their needs and are able to meet them consistently. • Children are looked after by staff who are trained to meet their needs. • Children are looked after by staff who are themselves supported and guided in safeguarding and promoting the children's welfare.

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or Enhanced level as appropriate to their role in the school), with a satisfactory

outcome. There is a satisfactory recruitment process recorded in writing. Key Findings and Evidence Standard met? 3 Files were inspected for one new residential care staff and one new teacher. All contained appropriate information, including evidence of satisfactory CRB checks and list 99 checks, recent references, confirmation of a satisfactory health report and proof of identity. Some volunteers have been recruited from Hertfordshire University, who will do some cooking sessions of Greek and Thai food with the pupils. CRB checks have been applied for, and the volunteers will start their involvement when the clearance is returned.

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specified under standard 28.2. Records of staff actually working in the school

demonstrate achievement of this staffing level. Key Findings and Evidence Standard met? 3 Three residential care staff are in the boarding units every evening and morning. There is one waking night member of staff, and one of the residential staff sleeps in in the boarding unit. or live within the school grounds and are on call. One of the teachers spends the evening with the boarders and sleeps in in the unit or is on call if he lives within the school grounds. One of the staff who has left this year is available to cover for staff who are sick if needed. However the recommendation made in the previous inspection report has been repeated, that in order to ensure that sickness and training can be covered, Hertfordshire CSF Department should develop a ‘bank’ system whereby skilled residential staff are available to provide cover.

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Staff receive training and development opportunities that equip them with the skills

required to meet the needs of the children and the purpose of the school. Key Findings and Evidence Standard met? 2 Following the previous inspection, Hertfordshire CSF Department has provided NVQ training for the residential care staff, and all the staff are now undertaking NVQ level 3 in care. The training takes place on Fridays, to enable the staff to take part when boarders are not in the school. The head of care is a NVQ assessor. An induction programme is in place for all new staff, based on the staff handbook, which contains all the essential policies and procedures for the school. The full training programme as listed in Appendix 2 of the National Minimum Standards is still to be implemented, and it is recommended that residential school staff should be enabled to attend appropriate HCC child care training to meet their needs.

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All staff, including domestic staff and the Head of the school, are properly

accountable and supported. Key Findings and Evidence Standard met? 2 A system for formal supervision and appraisal for the residential staff has not yet been put in place, and the recommendation from the previous report has been repeated. Staff reported that they are well supported by the head of care and the head teacher, but they do not receive formal supervision.

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All staff, including domestic staff and the Head of the school, are properly

There are clear lines of accountability from the head of the school to the governing body. There has been a change in the position of Chair of Governors. Hailey Hall School Page 33

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The intended outcomes for the following set of standards are:

• Children receive the care and services they need from competent staff. • Children enjoy the stability of efficiently run schools. • The governing body, trustees, local authority, proprietor or other responsible body monitors the welfare of the children in the school.

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The school is organised, managed and staffed in a manner that delivers the best

possible childcare. Key Findings and Evidence Standard met? 3 The head of care has over 25 years experience in residential child care and has been head of care at the school for 8 years. He has a CSS qualification, and he is an assessor for NVQ. HCC CSF Department have put training in place to enable residential care staff to complete and NVQ level 3 qualification in Caring for Children and Young People. The GSCC (General Social Care Council) Codes of Practice have been made available for the residential care staff.

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The school is organised, managed and staffed in a manner that delivers the best

The staffing rota is arranged to attempt to meet the requirements of the Working Time Directive. Day staff should work approximately 35 hours a week, and the hours for the waking night shifts total 44 hours. Changes have been made in the shift patterns to enable the staff to undertake NVQ training within their working hours

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must make sure that the operation of the school meets the requirements of these

standards in relation to the day to day running of the school. Key Findings and Evidence Standard met? 3 All placement plans are monitored on a weekly basis. All required records are maintained as described else where in this report in the appropriate Standards. The Headteacher includes a review of the school’s welfare provision for boarding pupils in his termly report to the governing body. Hailey Hall School Page 34

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receive a written report on the conduct of the school from a person visiting the school

on their behalf every half term. Key Findings and Evidence Standard met? 2 The new chair of governors discussed with the inspector how to implement monitoring visits to the school. The nominated governor should carry out monitoring visits to the school that include the boarding provision, in accordance with all the points of this standard. The resulting reports should be made available to inspectors at the school. This recommendation has been repeated from the previous inspection report. Hailey Hall School Page 35

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(where applicable)

A Lay assessor was not present on this occasion

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

We would welcome comments on the content of this report relating to the Inspection conducted on Monday 1 st and Tuesday 2 nd March 2004 and any factual inaccuracies:

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

Please limit your comments to one side of A4 if possible

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

A copy of the provider's response can be obtained from the Area Office . Hailey Hall School Page 37

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Action taken by the NCSC in response to Head’s comments:

Amendments to the report were necessary YES

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Action taken by the NCSC in response to Head’s comments:

Comments were received from the provider YES

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Action taken by the NCSC in response to Head’s comments:

Head’s comments/factual amendments were incorporated into the final inspection report YES

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Action taken by the NCSC in response to Head’s comments:

YES Head’s comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Head both views will be made available on request to the Area Office.

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are to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan was received at the point of publication YES

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan covers all the statutory requirements in a timely fashion YES

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan did not cover all the statutory requirements and required further discussion

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Provider has declined to provide an action plan

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Other: <enter details here> Hailey Hall School Page 38

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conducted on the above dates and that I agree with the recommended actions

made and will seek to comply with these.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Head both views will be reported. Please attach any extra pages, as applicable.

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