Setting

X10029.doc Version 1.40 Page 1 FOSTERING SERVICE

p.1

BL3 2RN

Lead Inspector Lynn Paterson Key Announced Inspection 10 th July 09:30 Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 2 The Commission for Social Care Inspection aims to:

p.1

BL3 2RN

• Put the people who use social care first • Improve services and stamp out bad practice • Be an expert voice on social care • Practise what we preach in our own organisation

p.2

BL3 2RN

Reader Information Document Purpose Inspection Report Author CSCI Audience General Public Further copies from 0870 240 7535 (telephone order line) Copyright This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Internet address www.csci.org.uk Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 3 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Fostering Services. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop

p.2

BL3 2RN

Every Child Matters, outlined the government’s vision for children’s services and formed the basis of the Children Act 2004. It provides a framework for inspection so that children’s services should be judged on their contribution to the outcomes considered essential to wellbeing in childhood and later life. Those outcomes are: • Being healthy • Staying safe • Enjoying and achieving • Making a contribution; and • Achieving economic wellbeing.

p.3

BL3 2RN

In response, the Commission for Social Care Inspection has re-ordered the national minimum standards for children’s services under the five outcomes, for reporting purposes. A further section has been created under ‘Management’ to cover those issues that will potentially impact on all the outcomes above.

p.3

BL3 2RN

Copies of Every Child Matters and The Children Act 2004 are available from The Stationery Office as above This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 4

p.3

Name of service

Address Viking Street Bolton Lancashire BL3 2RN

p.4

manager (if applicable)

Type of registration Fostering Agencies Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 5

p.4

Conditions of registration:

1. The service should employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection.

p.5

Brief Description of the Service:

The overall aim of Fostering Solutions is "to provide a high quality service to looked after children and young people by developing good working relationships with them, their families, social services, foster carers and education/health services" Their stated principles and values include a continued commitment; To excellence in childcare provision; To providing a child centred service; To the training, support and development of carers and To make a difference. They write, "we pledge never to compromise on our own standards of service and to regularly and actively seek external evaluation." Their mission statement is "to be the preferred fostering agency providing a high quality, child centred service". The service operates from spacious premises situated close to the Bolton Town Centre, which is accessible by all forms of public transport. Car parking is available to the front rear and side of the building.

p.5

Brief Description of the Service:

Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 6

p.6

SUMMARY

This is an overview of what the inspector found during the inspection.

p.6

SUMMARY

The inspection of Fostering solutions commenced on 10 th July 2006 and was carried out over a five -day period. Prior to the inspection a meeting had been held with Fostering Solution management team and a timetable had been arranged as to how the visit would be organised.

p.6

SUMMARY

The first day was spent meeting with the service manager and agency staff, observing a fostering panel and reading files. The following days involved discussions with staff and visits to foster carers and young people and observing various foster carer, training sessions.

p.6

SUMMARY

Ten foster carers and young people looked after files were examined in detail. 3 agency staff files and 8 panel files were looked at and panel records viewed.

p.6

SUMMARY

Five carers had been contacted by telephone for discussion about their perception of the agency and letters had been sent to forty -four foster carers to gain insight into how they viewed the level of support provided to them from the agency.

p.6

SUMMARY

Questionnaires were sent to eighty- eight young people.

p.6

SUMMARY

Questionnaires were sent to sixty- six social workers.

p.6

SUMMARY

Pre inspection questionnaires were also sent to Fostering Solutions agency, which they completed and returned before the inspection commenced.

p.6

SUMMARY

Policies and procedures were also looked at during the site visit and a tour of the premises was undertaken.

p.6

SUMMARY

Foster carers and young people were spoken with together with supervising social workers.

p.6

SUMMARY

Fieldwork also included discussions with health workers, social workers safeguarding officers, independent assessors and meetings with carers in respect of the training and assessment processes

p.6

SUMMARY

Over seventy completed questionnaires were returned from foster carer’s, social workers and young people and fifty- five pre approval/post approval foster carers were spoken with. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 7

p.6

What the service does well:

Discussions with staff revealed they were well trained and motivated to provide good quality foster care placements for children looked after.

p.7

What the service does well:

Foster carers said they were very well supported by their supervising social workers and comments included: -

p.7

What the service does well:

“They are always available to provide support and advice no matter what time of day or night”,”

p.7

What the service does well:

“I receive lots of support from my supervising social worker, also constant training. There is always somebody at the other end of the telephone”,

p.7

What the service does well:

“I don’t think Fostering Solutions could offer a better service as they have never let me down over anything”.

p.7

What the service does well:

Foster carers also said they felt valued by Fostering Solutions and encouraged to maximise their skills. Comments included: -

p.7

What the service does well:

“From day one I have been treated with the greatest respect from the managing Directors down. I have never asked a question that has not been answered, or been made to feel inadequate for having to ask in the first place”,

p.7

What the service does well:

“I know I am valued as a foster carer and treated as a professional”,

p.7

What the service does well:

“We are encouraged to attend training, I have just completed my NVQ3 and feel very good about it”.

p.7

What the service does well:

Young people spoken with and comments received from completed questionnaires identified that they feel happy and at ease in their placements. Comments included: - Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 8 “I love being here, my foster carer is beautiful and kind, she makes me spoilt. My foster dad is funny and kind and their children are like sisters to me”.

p.7

What the service does well:

“It is good here, we have a happy home life and we all get on really well together”

p.8

What the service does well:

“I feel well cared for here because she looks after me so much”,

p.8

What the service does well:

“I am well cared for by my foster carer and we are told everyday that we are loved”,

p.8

What the service does well:

“ I would like to say thank you to Fostering Solutions and to my foster carer”

p.8

What the service does well:

“I am very happy here it is the best place to be”,

p.8

What the service does well:

“I feel cared for here because I am really happy and I feel safe”.

p.8

What the service does well:

Staff spoken with revealed that they were well supported by their line management structure and were able to work with foster carers and young people to ensure that the appropriate matching processes were in place to ensure wherever possible that placements were suitable to meet assessed need.

p.8

What the service does well:

Supervising social workers identified they held professional qualification in child -care and had the knowledge and experience to carry out their role. Staff also demonstrated they had a total commitment to the provision of quality services for young people looked after. Records showed that supervising social workers had been proactive in ensuring children and young people were linked into advocacy services as required and that an information sharing system had been introduced in the form of a newsletter which was sent to foster carers, their families and looked after children.

p.8

What the service does well:

Records show that the recruitment strategy has, as a central element, the importance of recruiting foster carers who can meet the assessed needs of each child in terms of ethnicity, religious, sexual orientation, disability and cultural needs. Recruitment procedures viewed and observed both visually and audibly indicated that the service truly values diversity.

p.8

What the service does well:

The management team of Fostering Solutions provided an action plan which identified the service had addressed all the requirements and recommendations recorded during the previous inspection and had revised many policies and procedures accordingly.

p.8

What the service does well:

The service identified that they have encouraged support groups to organise trips out for children looked after to enable them to get together and share experiences. Record show that the service also holds “Road shows” for foster carers, their children and children looked after and have introduced “post box Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 9 forms” to enable young people to make direct contact with feedback whether it be negative or positive.

p.8

What the service does well:

A Customer Service manager has been appointed to deal with complaints and compliments and the service has produced a young peoples complaints form, which was seen to be child friendly. Young people spoken with said they knew how to complain or make their feelings known to staff of Fostering Solutions and two young people said they had advised supervising social workers of concerns and “the problem was sorted right away”.

p.9

What the service does well:

A fostering service children’s guide has been updated and includes valuable information about growing up in foster care, national standards and general details about rights, safe care and quality assurance. Young people spoken with said that the document was helpful in assisting them to understand the looked after system

p.9

What the service does well:

The fostering panel has a balance in terms of race and gender and the people managing the fostering service ensure that all staff have appropriate qualifications and undergo robust recruitment checks prior to commencement of their role. However it was noted that one Criminal Records Bureaux (CRB) check on file was almost out of date. This was discussed during the inspection and it was agreed that the panel member would not sit on panel until the CRB renewal had been provided.

p.9

What the service does well:

Discussion with foster carers and information gained from returned questionnaires identified that Fostering Solutions generally promote the health and development of young people looked after.

p.9

What the service does well:

Foster carers said they had received training in health promotion, which included first aid, food hygiene, drugs, alcohol, sexual health, risk assessment and keeping safe. Comments from foster carers included: -

p.9

What the service does well:

“We are provided with all relevant training in health care for the young people and also with guidance on how to make sure we are protected for instance regarding HIV”,

p.9

What the service does well:

“We get good training in heath care issues and have a handbook for reference purposes as well”.

p.9

What the service does well:

Young people said they were provided with information and support to enable them to understand how to maintain their health and how to develop their skills and value themselves. Comments from young people included: -

p.9

What the service does well:

“I get support and advice about being healthy and my foster carer tells me what’s good for me to eat”, Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 10 “My foster carers gives us support and advice about being healthy so we can keep healthy and grow bigger”,

p.9

What the service does well:

“My foster carers gives me advice for health to help my skin/weight”,

p.10

What the service does well:

“My foster parents registered me with the doctor and the dentist and advise

p.10

What the service does well:

Me about eating healthy food and things”.

p.10

What the service does well:

Children’s records indicated that children are registered with a GP, have access to dental medical and psychological advice.

p.10

What the service does well:

Other comments received from foster carers and young people included -: “We receive training and support to enable us to promote the health of young people living in our homes”,

p.10

What the service does well:

” We are provided with training to enable us to look after the children’s health and wellbeing”,

p.10

What the service does well:

“I receive a good health care package and if I feel unwell, I tell my foster carer who sorts it out right away”.

p.10

What the service does well:

Records revealed that the management team of the fostering service have raised awareness of the importance of children being healthy as an ongoing agenda item.

p.10

What the service does well:

Records show foster carer’s undergo checks by The Criminal Records Bureaux (CRB) to the enhanced level and the foster carers training programme revealed a high emphasis in safe care. Foster carers spoken with advised that they were provided with access to a 24 hour out of hour’s service regarding any concerns they may have about the health and safety and protection of the young person looked after.

p.10

What the service does well:

Fostering Solution’s statement of purpose aims and objectives states” To enable all looked after children to benefit from educational opportunities” and this statement was backed by discussions with foster carers and young people who said that the educational needs of young people were addressed. Foster carers said they received robust training and support to enable them to ensure that young people are provided with an education to meet their needs and capabilities. Young people spoken with said they were encouraged and supported to maximise their educational talents and comments made included: -

p.10

What the service does well:

“We are encouraged to do our best”, Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 11 “I am helped to make choices in what I want to achieve and am assisted with my school work by my foster carer”,

p.10

What the service does well:

“ I am encouraged to achieve my maximum potential”.

p.11

What the service does well:

“My foster parents found me a tutor in Biology and they help me in English vocabulary as well. The impact centre of my school, help me to”

p.11

What the service does well:

The management team appeared to be respected by the staff and foster carers and comments received included: -

p.11

What the service does well:

“Fostering Solutions management team really know what they are doing and give staff great support”,

p.11

What the service does well:

“The managers are all very experienced social workers and they are also very nice people, we all work well together”,

p.11

What the service does well:

“The organisation is very professional and well managed. We are able to provide services which really are in the best interests of looked after children”.

p.11

What has improved since the last inspection?

Fostering solutions have addressed the requirements from the previous inspection and have updated policies and procedures accordingly.

p.11

What has improved since the last inspection?

The arrangements for reviews are now more structured and supervising social workers and foster carers said they are fully aware when reviews are due. Foster carers said that their annual reviews now included the views of Looked After Children and foster carers birth children.

p.11

What has improved since the last inspection?

The format of records and other documentation has been reviewed and all documentation viewed presented as well managed, clear and easy to follow. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 12 The Fred and Sadie book for younger children who are part of the looked after system has been introduced and foster carers said they felt this was an excellent addition as it provided clear information for the young people\looked after.

p.11

What has improved since the last inspection?

Foster carers training has improved and a three -year rolling training programme is due to commence in September 2006.Foster carers advised that they enjoyed the training which they felt was interesting and informative and observations of 2 training sessions identified the trainers were most able to deliver good quality training in a manner that enabled foster carers to participate. Feedback from carers included: -

p.12

What has improved since the last inspection?

“We all enjoy the training and learn a lot”,

p.12

What has improved since the last inspection?

“We are able to join in the training sessions and say what we think without being made to feel daft”.

p.12

What has improved since the last inspection?

“The training has been excellent. We have been provided with information to enable us to deal with issues that may arise and are given the opportunity to share general concerns and get advice”.

p.12

What has improved since the last inspection?

Children’s support groups have been introduced to enable looked after children to meet up and share experiences.

p.12

What has improved since the last inspection?

Fostering Solutions management and general staffing structure has expanded to meet the growth of the agency and comments received from foster carers indicated that the agency provides an excellent service in which foster carers feel totally supported at all times.

p.12

What has improved since the last inspection?

Records showed that staff training has been provided in Every Child Matters.

p.12

What has improved since the last inspection?

The agency has instigated Regional Development meetings, which have led to better recruitment strategies for carers.

p.12

What they could do better:

Whilst Fostering Solutions have continued to develop their policies and practices to a high standard it would be recommended that the service continue to expand upon the training venues. Foster carers comments have included that they would like training to take place in areas that were more Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 13 accessible to them as the current training venues can be “far away” form the foster carers homes. Other comments made from foster carers included: -

p.12

What they could do better:

“Would it be possible for training to be held during the summer holidays as it would suit some of us”,

p.13

What they could do better:

“Could training be offered in different formats for the people who find it difficult to get along to training venues. For example, videos, which can be viewed in our own homes”.

p.13

What they could do better:

It was also noted that whilst the current training programme includes some aspects of behavioural management this does not cover restraint techniques. This was discussed with the management team and it was agreed that this training would be introduced as part of the programme.

p.13

What they could do better:

Foster carers advised they had good support systems via Fostering Solutions but would like to have support groups introduced that were tailored to the needs of the foster carers. Comments included: -

p.13

What they could do better:

“We feel that we would benefit from support groups being provided in our locality so that we can easily attend “.

p.13

What they could do better:

“I would like a support group arranged for foster carers who look after teenagers. I feel it would be good to discuss issues with people who were in the same situation as myself”.

p.13

What they could do better:

“The support groups in my area are all mid –week and I cannot get there”.

p.13

What they could do better:

Most documentation viewed was of a high standard, however it was noted that 2 staff files and 1 panel file were awaiting the production of a photograph. This was discussed with the service manager who addressed this with immediate effect.

p.13

What they could do better:

General feedback from agency staff, foster carers, placing social workers and young people reveals the agency is seen to provide an excellent service in the placement and protection of looked after children.

p.13

What they could do better:

Please contact the provider for advice of actions taken in response to this Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 14 inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 15

p.13

CONTENTS

Statutory Requirements Identified During the Inspection Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 16

p.15

The intended outcome for this Standard is:

• The fostering service promotes the health and development of children.(NMS 12)

p.16

The Commission considers Standard 12 the key standard to be

inspected at least once during a 12 month period.

p.16

JUDGEMENT – we looked at the outcome for Standard:

Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The fostering service promotes the health and development of children and provides foster carers with training and support in respect of health and medication management

p.16

EVIDENCE:

Foster carers said they were trained to promote healthy eating and lifestyles and young people looked after made comments, which included: -

p.16

EVIDENCE:

“I get support and advice about being healthy and my foster carer tells me what’s good for me to eat”,

p.16

EVIDENCE:

“My foster carers gives us support and advice about being healthy so we can keep healthy and grow bigger”,

p.16

EVIDENCE:

“My foster carers gives me advice for health to help my skin/weight”,

p.16

EVIDENCE:

The foster carers’ handbook contains comprehensive information on how to promote the health care of children and ensuring access to health services.

p.16

EVIDENCE:

Carers spoken with said they received training on first aid, food hygiene, drugs, alcohol, sexual health, risk assessments and keeping safe.

p.16

EVIDENCE:

Foster carers spoken with revealed that they had received pre and post approval training to enable them to promote the health development of children and young people. Foster carers advised that they were provided with full details of the health needs of the child, generally prior to placement, and Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 17 were required to ensure that the child was registered with a general practitioner and dentist and any other heath related service according to need. All files examined held full heath assessments and foster carers visited in their homes were able to show that they held and maintained health records for the young people in placement. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 18

p.16

The intended outcomes for these Standards are:

• Any persons carrying on or managing the service are suitable. (NMS 3) • The fostering service provides suitable foster carers.(NMS 6) • The service matches children to carers appropriately.(NMS 8) • The fostering service protects each child or young person from abuse and neglect.(NMS 9) • The people who work in or for the fostering service are suitable to work with children and young people.(NMS 15) • Fostering panels are organised efficiently and effectively.(NMS 30)

p.18

The Commission considers Standards 3, 6, 8, 9, 15 and 30 the key

standards to be inspected at least once during a 12 month period.

p.18

JUDGEMENT – we looked at outcomes for the following Standard(s):

3.6.8.9.15.30. Quality in this outcome is generally excellent. This judgement has been made using available evidence including a visit to the service. Staff, are provided with training and support by the management team to provide suitable safe placements for children and young people. Policies and procedures are also in place, which are designed for the protection of young people looked after.

p.18

EVIDENCE:

Records viewed and discussions held identified that the manager of the fostering service has extensive experience of working with children and families and is a well qualified and experienced professional. In all discussions the manager demonstrated knowledge and understanding of protection issues, including safeguarding and promoting the welfare of children. Files examined revealed that police checks are carried out on all staff as required and references are obtained in writing with details being held on file. Comments from foster carers and agency staff included: -

p.18

EVIDENCE:

“The management of the agency is excellent, very approachable and knowledgeable”.

p.18

EVIDENCE:

”The team are well managed by people who lead by example”. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 19 It was noted however that 2 staff files and 1 panel member file were without photographs. Whilst this was rectified with immediate effect it is recorded as a good practice recommendation in this report.

p.18

EVIDENCE:

Records show that new carers are approved through pre approval training, statutory checks and a competency- based assessment. All prospective foster carers are provided with a final pre approval visit to ensure that the assessment process has addressed all the requirements of form F, and a report is then provided for the fostering panel. Prior to approval foster carers homes are subject to a health and safety assessment to ensure that the premises provides a safe nurturing and healthy environment for the young people to live.

p.19

EVIDENCE:

Discussions with foster carers revealed that they receive announced and unannounced visits from their supervising social workers and foster carers files viewed held records of these visits and details about individual safe care policies and procedures. Comments from foster carers included: -

p.19

EVIDENCE:

“The supervising social workers are very supportive and most reliable and work with us for the good of the child”.

p.19

EVIDENCE:

All foster carers homes visited, presented as warm, well furnished and were clean hygienic and homely at the time of the visit.

p.19

EVIDENCE:

The statement of purpose outlined the aims of the service, one of which was to “carefully match the needs of children and young people with the skills of foster carers”. The document states that, “All placements are closely matched to ensure that the needs of the child and young people are met by the skills and experience of foster carers”. The document also includes information to show that the service recruits foster carers who have a wealth of experience in specialist areas to ensure the matching process fully values diversity.

p.19

EVIDENCE:

Supervising social workers spoken with advised that in making a decision about matching they obtained as much information as they could about a child, considered any existing children/young people in residence and considered carers skills, competence and experience. The agency records showed that all background information and looked after documentation was requested from the placing local authority prior to placement and as an ongoing process until this had been received.

p.19

EVIDENCE:

Foster carers spoken with demonstrated clear understanding about the matching process and the issues that impacted upon the placement to include the children and young people maintaining regular contact with birth family. Foster carers advised that pre approval and ongoing training enabled them to fully understand the promotion of diversity and anti-discriminatory practice and Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 20 enabled them to recognise the need to promote diversity to meet the needs of the children who require foster care.

p.19

EVIDENCE:

The service has a child protection policy and procedures in place plus allegations against foster carers, bullying and whistle blowing policies, all of which were provided in the foster carers handbook.

p.20

EVIDENCE:

Training programmes showed that child protection training was ongoing for foster carers and agency staff and documentation viewed revealed that safe care policies were in place with respect to each foster carers household.

p.20

EVIDENCE:

Staff records were clear, written recruitment and selection procures were in place which followed good practice guidelines in safeguarding children and young people and staff who held responsibility for the recruitment and selection of staff were trained and knowledgeable in this area.

p.20

EVIDENCE:

Documentation showed that all staff had provided the relevant police checks and references and were suitably qualified and experienced to undertake their role. Two staff files examined, were without photographs. However the service manager dealt with this at the time of the site visit and it is therefore not recorded as a requirement.

p.20

EVIDENCE:

Comments received from young people either verbally or on returned questionnaires included: - “My foster placement makes me a better person and gives me confidence”, ” I love being cared for a treated well”, ”I feel safe and cared for here” ”I like my foster carers and my foster home and am happy with the people who live with me”, ”I feel loved and cared for”, ”I get well looked after and feel safe”.

p.20

EVIDENCE:

Comments from placing social workers include: - “ Fostering Solutions is supportive and courteous to the foster carers and placing social workers. The foster home meets all of the child’s need and the foster care is of the highest standard”. ”The young person feels safe and secure and is given stability and emotional warmth provided by well trained foster carers”. ”I certainly have no problems whatsoever with this agency they are professional and good to deal with at all times”.

p.20

EVIDENCE:

Comments from foster carers included : - Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 21 “The agency really try hard to make sure the children are appropriately matched”,

p.20

EVIDENCE:

“We were given lots of information about the child prior to placement and s/he was able to visit us to see what he thought about us”,

p.21

EVIDENCE:

“The agency provided as much information as they could, however it turned out that the placing authority had not given them all the facts. We found out things as the placement progressed and we felt the placing authority were withholding some information which was not fair”.

p.21

EVIDENCE:

In discussion with supervising social workers it became apparent that some placing authorities do not provide the full information about the young person looked after and the agency have to constantly contact them to enable full information to be obtained. This concern will be shared with the relevant placing authorities to ensure that they can introduce a protocol to alleviate this difficult. However it is not seen to be a shortfall of Fostering Solutions who have proved through documentation and discussion that they make every possible attempt to get full details from the placing authority prior to placement.

p.21

EVIDENCE:

Observations of the fostering panel revealed that it operates by way of clear policies and procedures and that panel members are experienced and committed and the membership reflects diverse values and opinions. The panel is effectively and meets monthly, holding emergency panels when required. Panel training is arranged annually. Observations of the July panel evidenced that the panel is well managed and provided a robust quality assurance function. Panel files examined showed they held full details of the panel members and held references and Criminal Records Bureaux (CRB) checks. However it was noted that one panel members CRB check was in need of update. This was discussed with the service manager who advised that this person would not participate in panel business until this update had been completed.

p.21

EVIDENCE:

Fostering Solutions Statement of Purpose Section 7 sets out the procedures principles and purpose of the agency, which include: -

p.21

EVIDENCE:

Issues around child protection will be dealt with immediately in line with agreed procedures,

p.21

EVIDENCE:

Corporal punishment will not be used in any circumstances. Guidance will be provided on the use of sanctions and a written record kept of any implementation. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 22 The carer’s handbook and young peoples guide to the service has clear guidelines on safe care, child protection anti bullying and behaviour management.

p.21

EVIDENCE:

Only one young person’s returned questionnaire stated that he/she had experience bulling in the classroom. However the questionnaire also detailed that the foster carer had the knowledge and understanding of the situation to enable them to sort things out to ensure that the bullying never re- occurred.

p.22

EVIDENCE:

Foster carers and young people spoken with revealed that they fully understood the agency policy and procedures and said they information provided to them by the agency was clear and easy to follow.

p.22

EVIDENCE:

Foster carers said they had received good training in child protection and behavioural management but revealed they had not as yet had any training or guidance in restraint. Whilst this action would be used as a “last resort” it is recommended that restraint techniques be introduced as part of the behavioural management training to ensure that all carers are able to use safe restraint systems if ever required. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 23

p.22

The intended outcomes for these Standards are:

• The fostering service values diversity.(NMS 7) • The fostering service promotes educational achievement.(NMS 13) • When foster care is provided as a short-term break for a child, the arrangements recognise that the parents remain the main carers for the child.(NMS 31)

p.23

The Commission considers Standards 7, 13, and 31 the key standards

to be inspected at least once during a 12 month period.

p.23

JUDGEMENT – we looked at outcomes for the following standard(s):

7.13. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The fostering service values diversity and have made great efforts to recruit carers from a wide variety of differing backgrounds, ethnic originals and religions to ensure the matching process can be effective. Foster carers are trained and supported to ensure that education is promoted and young people are enabled to meet their maximum educational achievements.

p.23

EVIDENCE:

Information provided by Fostering Solutions identified that the agency has utilised a general foster carers advertising campaign to attract applicants from diverse backgrounds with positive effect.

p.23

EVIDENCE:

The agency has produced new leaflets and posters, which show children from different ethnic groups and have implemented a new referral and matching form to ensure that all equality and diversity issues are detailed.

p.23

EVIDENCE:

Documentation shows that systems are in place to ensure that diversity issues are addressed at a pre placement Permanency Panel prior to the commencement of a placement and supervising social workers spoken with advised that this is seen to be a very effective system of matching young people with carers who can meet diverse needs. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 24 The children’s and young persons guide is currently being updated to include pictures being in place which is child friendly and shows diversity of menus, cultures and daily life.

p.23

EVIDENCE:

The agency is utilising interpreting and translation services as required and is providing a children’s newsletter to cover diverse events and encourage children and foster carers to include topics they may wish to be addressed. Fostering solutions has a Diversity Working Party, which meets quarterly of which foster carers are invited to be members.

p.24

EVIDENCE:

Foster carers spoken with said they had received training in equality and diversity and observation of foster carer training sessions revealed that equality and diversity issues were a common theme throughout.

p.24

EVIDENCE:

Staff advised that they were provided with equality and diversity training and had information to include all cultural needs to include food provision, specific occasions, and religious festivals.

p.24

EVIDENCE:

Comments received from placing social workers included: -

p.24

EVIDENCE:

“Service has done exceptionally well in striving to meet the young persons cultural and ethnic needs” “Fostering Solutions have shown great commitment to providing a service for my client to meet all his/her needs. S/he has no relatives or family in this country and is an unaccompanied minor”

p.24

EVIDENCE:

Fostering Solutions forms part of Acorn Care Group, which specialises in the education and care of Looked after Children to include children who experience special needs.

p.24

EVIDENCE:

The statement of purpose states that “School attendance and academic achievement will be promoted for all children and young people, in line with Department of education and Skills Guidance” and foster carers advised that they were trained to support children and young people to achieve their maximum potential. Computers are supplied to all looked after children and all of the young people spoken with said this assisted them with their educational attainment. One foster carer visited as part of the inspection said that s/he had supported the young person in placement and s/he had achieved high standards in his/her education, which had given them both great pleasure and had increased his/her feeling of self worth.

p.24

EVIDENCE:

Comments received from young people either verbally or by retuned questionnaires included: - Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 25 “Encouraged to always be on time for school and go to lessons, do my homework. Even though I am only in year nine I am being encouraged to think about what I want to do and go to college”

p.24

EVIDENCE:

“My foster carers find me a tutor in biology and help me in English vocabulary as well”,

p.25

EVIDENCE:

“I receive help and support with my education and every time I have homework my foster carer helps me and I’m perfect at spelling now”,

p.25

EVIDENCE:

“We talk about what I want of the future and what education I need to get a good job”.

p.25

EVIDENCE:

Information supplied by Fostering Solutions on the pre inspection questionnaire stated that 100% of children/young people living with agency foster carers have a personal education plan. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 26

p.25

The intended outcomes for these Standards are:

• The fostering service promotes contact arrangements for the child or young person. (NMS 10) • The fostering service promotes consultation.(NMS 11)

p.26

The Commission considers Standards 10 and 11 the key standards to

be inspected at least once during a 12 month period.

p.26

JUDGEMENT – we looked at outcomes for the following standard(s):

10.11 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. Systems are in place for consultation with children and these systems continue to be monitored and reviewed to ensure that all young people can “have their say”. The arrangements for contact are good and consultation is encouraged.

p.26

EVIDENCE:

Fostering Solutions demonstrated a commitment to ensuring that children are supported to maintain contact with their birth families in line with their placement plan.

p.26

EVIDENCE:

The foster carers spoken with said that detailed plans were made at the time of placement which addressed contact arrangements and they were received training and support from their supervising social workers to enable them to assist the young people with their contact arrangements.

p.26

EVIDENCE:

Supervising social workers said they had good communication systems in place between the agency social workers, placing social workers and foster carers and they all worked together to ensure that all children and young people had suitable contact with their birth families and other people who had significance to their lives.

p.26

EVIDENCE:

Records showed that the agreements regarding contact are reviewed on a regular basis and foster carers advised that they are always kept informed of any changes to contact arrangements. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 27 Young people said that contact is maintained through letters, phone calls and visits and all young people spoken with said they were happy with their individual contact arrangements.

p.26

EVIDENCE:

Foster carers revealed they maintain a record of the outcomes of contact arrangements and the reactions of the child. They said that if a child/young person appeared unhappy upon their return from contact or expressed a wish not to have contact then this would be discussed with the supervising social worker, the young persons social worker and the young person with a view to resolving any difficulties.

p.27

EVIDENCE:

In discussion the children placed with the agency confirmed that they felt their views were actively sought and listened to. The responses to questionnaires in the main indicated that children were encouraged to give their opinions and make decisions. Comments from young people included: -

p.27

EVIDENCE:

“ I know my carers listen to me and take notice of my opinions because if I don’t like something then we sit down an discuss it until we find out what I do like”.

p.27

EVIDENCE:

“Carers listen and help me to understand”,

p.27

EVIDENCE:

“I am always able to get my say and my carers always follow it through”.

p.27

EVIDENCE:

Foster carers said they receive training, at the initial stage and on going, regarding the need to listen to children and respect their views and carers comments included:-

p.27

EVIDENCE:

“We receive good training on listening skills and of how to get the young people to open up and tell us how they feel”,

p.27

EVIDENCE:

“The training we get is very good and they enable us to improve our listening skills so that we can really understand what the young people are telling us”,

p.27

EVIDENCE:

“We respect the fact that all young people have the right to have views and we try very hard to assist them to express their views about everything”.

p.27

EVIDENCE:

All children placed with foster carers spoken with said they had received the children’s guide, which they said was good and contained information regarding how to complain. None of the young people spoken with had made a complaint but said they would know what to do if they needed to complain.

p.27

EVIDENCE:

Records show that Fostering Solutions supervising social workers observe children and young people in their foster homes and ask their views and opinions. Observation of a supervising social work visit identified that foster Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 28 carers and young people are encouraged to express opinions about the placement or other significant issues.

p.27

EVIDENCE:

Young people said they were asked their views at their own Looked After Children reviews, which they could pass on by attending the review meeting or passing on information either verbally or in writing.

p.28

EVIDENCE:

Discussions with the management team and supervising social workers revealed that Fostering Solutions have worked hard to implement good clear communication systems to enable young people to express their views. These systems include feedback forms in the form of “Post box forms”, newsletter, advocacy services, urban outreach and children’s guardian. A customer services manager has also been appointed to deal with complaints and compliments and a young persons complaints form has been introduced which was seen to be very child friendly. These systems were seen to be a most commendable addition to enabling children and young people to enjoy effective consultation with the service providers. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 29

p.28

The intended outcomes for these Standards are:

• The fostering service prepares young people for adulthood.(NMS 14) • The fostering service pays carers an allowance and agreed expenses as specified.(NMS 29)

p.29

JUDGEMENT – we looked at outcomes for the following standard(s):

14.29. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to the service. The agency has a carers allowance policy guide and all financial details are clearly recorded. Foster carers are trained to provide guidance and support to young people in their preparation for adulthood.

p.29

EVIDENCE:

Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 30 Foster carers spoken with and information gained from returned questionnaires revealed that supervising social workers monitor and support carers to ensure that they develop the skills and knowledge necessary to help prepare young people for independent living.

p.30

EVIDENCE:

Preparing children for adulthood is included in the foster carers handbook and includes a section on skills for independence. This outlines the agency’s expectations of carers in relation to preparing young people for independent living.

p.30

EVIDENCE:

Foster carers said they encouraged the young people to have appositive attitude towards their own well- being and make them aware of the financial aspects of independent living.

p.30

EVIDENCE:

Young people said they are supported to make their views known through the looked after children review process and by the general support form their foster carers.

p.30

EVIDENCE:

The finance section of the foster carers handbook viewed held clear details about payments.

p.30

EVIDENCE:

Information in the handbook indicated that each foster carer is paid an allowance and agreed expenses and foster carers advised that the allowances are paid promptly and at the agreed time. Fostering Solutions staff said that allowances and fees are reviewed annually and made known to all carers.

p.30

EVIDENCE:

Foster carers revealed that they receive clear information about the allowances and expenses payable and how to access them, before a child is placed. They said that any items required by a child which are considered to be extraordinary purchases, would be negotiated at the time of placement or as a child’s needs change.

p.30

EVIDENCE:

Foster carers advised that Inland Revenue staff were invited to foster carers support groups to enable information about taxes to be shared within the group. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 31

p.30

The intended outcomes for these Standards are:

• There is a clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.(NMS 1) • The fostering service is managed by those with the appropriate skills and experience. (NMS 2) • The fostering service is monitored and controlled as specified. (NMS 4) • The fostering service is managed effectively and efficiently.(NMS 5) • Staff are organised and managed effectively.(NMS 16) • The fostering service has an adequate number of sufficiently experienced and qualified staff.(NMS 17) • The fostering service is a fair and competent employer.(NMS 18) • There is a good quality training programme. (NMS 19) • All staff are properly accountable and supported.(NMS 20) • The fostering service has a clear strategy for working with and supporting carers.(NMS 21) • Foster carers are provided with supervision and support.(NMS 22) • Foster carers are appropriately trained.(NMS 23)

p.31

The intended outcomes for these Standards are:

• Case records for children are comprehensive.(NMS 24) • The administrative records are maintained as required.(NMS 25) • The premises used as offices by the fostering service are suitable for the purpose.(NMS 26) • The fostering service is financially viable. (NMS 27) • The fostering service has robust financial processes. (NMS 28) • Local Authority fostering services recognise the contribution made by family and friends as carers.(NMS 32)

p.31

The Commission considers Standards 17, 21, 24 and 32 the key

standards to be inspected at least once during a 12 month period.

p.31

JUDGEMENT – we looked at outcomes for the following standard(s):

1.17.19.21.22.23.24. Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to the service. Fostering Solutions is well managed by people who are qualified and experienced in the child -care arena and staff are trained and motivated to provide a high level of support to foster carers. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 32

p.31

EVIDENCE:

Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 33 It is evident from discussions with various staff members that there is a wealth of knowledge and experience of the family placement task within the team.

p.33

EVIDENCE:

Previous CSCI reports have highlighted the positive aspects of the management team and it was noted that since the last inspection all policies procures and practices have been monitored and reviewed and amended as appropriate.

p.33

EVIDENCE:

Children’s guide update, which include the provision of Fred and Sadie Book.

p.33

EVIDENCE:

Implementation of new management structure,

p.33

EVIDENCE:

Enhanced policies and practices to staff supervision and appraisal,

p.33

EVIDENCE:

New guidance in respect of diary and case record recording,

p.33

EVIDENCE:

Enhanced staff training and development systems.

p.33

EVIDENCE:

Staffing policies and practices were seen to encourage the retention of staff. Those team members spoken with were very positive about their experience of being employed by Fostering Solutions.

p.33

EVIDENCE:

The management team were enthusiastically praised as being clear thinking and effective in leadership and it was noted that the agency has recently commenced the process to renew its Investor In People Status.

p.33

EVIDENCE:

The agency uses the BAAF Form F assessment format is used in all approvals, which incorporates all of the points under items 17.6 and 17.7 of the National Minimum Standards.

p.33

EVIDENCE:

The four case files viewed showed the standard of these assessments was excellent, giving sound evidence of the competencies of the foster carers.

p.33

EVIDENCE:

The agency has clear practices when conducting assessments, and maintains all information that contributes to the Form F assessment. All case files were seen to be in order. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 34 Fostering Solutions continues to be inclusive in its approach, this was reflected in the view that the opinions of all people connected with the agency were equally valued and that the fostering task was very much seen as a team effort. All agency staff spoken with revealed that they felt valued supported and the management and staff worked together.

p.33

EVIDENCE:

Existing foster carers said agency staff respect them as a valuable source of support and information and are regularly involved in the training of new carers.

p.34

EVIDENCE:

Observations of foster carer training sessions identified that foster carers worked together with supervising social workers in the delivery of training to good effect.

p.34

EVIDENCE:

Foster carers said they were provided with training calendars, localised training venues, encouraged to gain new skills and fully supported with any training needs.

p.34

EVIDENCE:

Foster carers spoken with and information received from questionnaires confirmed they felt very much supported by Fostering Solutions. They said they were provided with excellent on call systems that provide 24-hour information, advice and assistance and gained support also through regular visits and formal supervision in which training needs were identified and any concerns discussed.

p.34

EVIDENCE:

The agency provides respite care for the children in foster placements.

p.34

EVIDENCE:

Records show there are a number of carers who are approved to provide respite care.

p.34

EVIDENCE:

Joint events such as foster care support groups and family days out, ensure that children and foster carers develop supportive relationships and meet one another. However some foster carers advised that although the support meetings were excellent the venue and times of support groups was not always convenient. This was discussed with the management team and is recommended that the times and venues be reviewed to ensure they meet the needs of the foster carers wherever possible.

p.34

EVIDENCE:

Comments received from foster carers in discussion and information gained from returned questionnaires included: -

p.34

EVIDENCE:

‘The agency is very supportive to us and shows a great commitment to providing good quality care for the young people.’

p.34

EVIDENCE:

‘ I get great support at any time night or day’ Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 35 ‘ I am supported by phone calls and home visits.’

p.34

EVIDENCE:

“From day one I have been treated with the greatest respect form the managing Directors down. I have never asked a question that has not been answered, or been made to feel inadequate for having to ask in the first place”,

p.35

EVIDENCE:

“I know I am valued as a foster carer and treated as a professional”,

p.35

EVIDENCE:

“We are encouraged to attend training, I have just completed my NVQ3 and feel very good about it”.

p.35

EVIDENCE:

“What an excellent service I would recommend it to anyone”.

p.35

EVIDENCE:

All of the feedback received from young people, foster carers, placing social workers and agency staff about the service and the way it conducts its business was most positive, with the overall views being that the service is very well managed and staffed by professional, knowledgeable people who are reliable and supportive in their role. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 36

p.35

SCORING OF OUTCOMES

This page summarises the assessment of the extent to which the National Minimum Standards for Fostering Services have been met and uses the following scale.

p.36

SCORING OF OUTCOMES

4 Standard Exceeded (Commendable) 3 Standard Met (No Shortfalls) 2 Standard Almost Met (Minor Shortfalls) 1 Standard Not Met (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable

p.36

SCORING OF OUTCOMES

BEING HEALTHY ACHIEVING ECONOMIC Standard No Score WELLBEING 12 3 Standard No Score 14 3 STAYING SAFE 29 4 Standard No Score 3 4 MANAGEMENT 6 3 Standard No Score 8 3 1 4 9 4 2 X 15 3 4 X 30 3 5 X 16 X ENJOYING AND ACHIEVING 17 4 Standard No Score 18 X 7 4 19 4 13 3 20 X 31 X 21 3 22 4 MAKING A POSITIVE 23 4 CONTRIBUTION 24 4 Standard No Score 25 X 10 3 26 X 11 4 27 X 28 X 32 X Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 37 Are there any outstanding requirements from the last inspection? NO

p.36

STATUTORY REQUIREMENTS

This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Fostering Services Regulations 2002 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales.

p.37

STATUTORY REQUIREMENTS

No. Standard Regulation Requirement Timescale for action

p.37

RECOMMENDATIONS

These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out.

p.37

RECOMMENDATIONS

No. Refer to Standard Good Practice Recommendations

p.37

RECOMMENDATIONS

1 FS15 The service should check all staff files to ensure that as part of the requirement for proof of identity, a photograph of each staff member is held on their personal file. 2 FS21 It is recommended that the service review location, times and venues for foster carer support groups to enable all carer’s fair access. 3 FS23 It is recommended that the service provide training in restraint techniques as part of the going foster carers training. 4 FS23 The service should consider offering more courses in identified local areas. 5 FS30 The service should continue to ensure that the CRB checks are up to date for all members of the Fostering Panel. Fostering Solutions Limited DS0000033219.V292719.R01.S.doc Version 5.2 Page 38

p.37

Commission for Social Care Inspection

Bolton, Bury, Rochdale and Wigan Office Turton Suite Paragon Business Park Chorley New Road Horwich, Bolton BL6 6HG

p.38

Commission for Social Care Inspection

National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI

p.38