Setting

Foster Care Co-operative Ltd, The

203-205 West Malvern Road West Malvern Worcs WR14 4BB

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Foster Care Co-operative Ltd, The

23rd November 2004 FINAL REPORT Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

Promote improvement in social care Inspect all social care - for adults and children - in the public, private and voluntary sectors Publish annual reports to Parliament on the performance of social care and on the state of the social care market Inspect and assess ‘Value for Money’ of council social services Hold performance statistics on social care Publish the ‘star ratings’ for council social services Register and inspect services against national standards Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Foster Care Co-operative Ltd, The Page 1

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Fax No Address

203-205 West Malvern Road, West Malvern, Worcs, WR14 4BB

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Date of last inspection

Foster Care Co-operative Ltd, The Page 2 Date of Inspection Visit 23rd November 2004 ID Code

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Date of last inspection

Name of Inspector 1 Sally Woodget 113975

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Mr L Gregory, Mr R Hamilton and Ms A Bard Foster Care Co-operative Ltd, The Page 3

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D.3. Provider’s agreement

Foster Care Co-operative Ltd, The Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Foster Care Co-operative Ltd, The. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: Inspection methods used Key findings and evidence Overall ratings in relation to the standards Compliance with the Regulations Notifications to the Local Authority and Reports to the Secretary of State Required actions on the part of the provider Recommended good practice Summary of the findings Report of the Lay Assessor (where relevant) Provider’s response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Foster Care Co-operative Ltd, The Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. The Foster Care Cooperative Ltd. is a registered Cooperative with the National Clearing House and Representative body for Cooperatives in the UK as well as being a limited company registered with Companies House.

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INSPECTION VISITS

The Executive Director, Laurie Gregory, is a qualified social worker who has had over 30 years experience in the field of childcare including experience as a senior manager of childcare in a local authority Social Services Department. There are 3 other board members, 1 of whom also has extensive experience in social work and family placement work.

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INSPECTION VISITS

The Foster Care Cooperative has 2 main branches, one in Cardiff which for registration and inspection purposes is the remit of the Care Standards Inspectorate for Wales, and one in Malvern, Worcestershire. The head office for administration purposes is also established in the Malvern office. Both the Fostering Agency and the national administration team are moving to new premises in the New Year.

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INSPECTION VISITS

The Malvern Branch supports carers spread across the country, and can provide placements in Cheshire, Worcestershire, Staffordshire, Shropshire, Herefordshire, Lincolnshire, Suffolk, Norfolk, Somerset, Sussex, Bristol, Wirral and Avon. The Agency employ social work staff, to supervise and support these foster carers, who are based in the area where the foster carers live.

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INSPECTION VISITS

Since the last inspection the company has employed 2 new directors of childcare, both of whom have applied for registration with the Commission. They are based at the Malvern office and have direct line management responsibility for the social work staff providing the service to foster carers in all the counties mentioned above. Their work is roughly divided geographically, one providing a service to the North and the other to the South. At the time of the inspection the branch was supporting 28 foster carers with 36 children in placement. Social work staff were also undertaking assessments of prospective foster carers.

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INSPECTION VISITS

The stated purpose of the Foster Care Cooperative Ltd. foster care agency is ‘to provide a child care service to Local Authorities which is of the highest quality, and with integrity.’ The fostering service states that it provides 2 types of placement,” short term and permanency”. The foster care agency undertakes the recruitment, assessment, support and training of a wide range of foster carers from different ethnic and religious backgrounds as well as those who are gay and lesbian. Foster Care Co-operative Ltd, The Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) This is the second inspection carried out against National Minimum Standards. Following the first inspection a large number of recommendations and requirements were made. Unfortunately the previous registered manager left shortly after the inspection and it took the company a number of months to replace him. As a result the Executive Director/responsible individual has been managing the fostering service as well as the business operations of the company and has been unable to make many of the changes required by the last inspection. However the Executive Director has recently employed 2 new managers and has applied to register both of them with the Commission for Social Care Inspection. Inspectors were pleased to note that, whilst these two new managers had only been in post a short time, a

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Inspector’s Summary

number of significant changes have occurred and it is hoped that the response to a number of statutory requirements and recommendations made in this report will be carried out swiftly and expediently.

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Inspector’s Summary

Whilst there were some very real concerns which will be outlined below, the inspectors' impression of both staff and carers was that they were committed to high standards and were sensitive to the needs of young people placed with them.

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Inspector’s Summary

Inspectors visited the homes of four carers, carried out 2 foster carer group interviews, and interviewed eight young people in placement and a further five in a group setting. Inspectors visited carers in the Wirral, Bristol and Worcestershire to gain an understanding of how carers were supported in different regions.

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Inspector’s Summary

Inspectors interviewed social work staff from the different regions, administrative and financial staff, both of the new managers and Executive Director /responsible individual/agency decision maker.

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Inspector’s Summary

Statement of Purpose. Standard 1. The standard was nearly met. Further details needed to be included within the Statement of Purpose in order to ensure that it fully complied with the standard. In particular more detail about the approval process and the role of the panel is required. The summary of the Statement of Purpose in the Children's Guide should be more child focused and the summary of the complaints procedure for children should include the name and address of the Commission.

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Inspector’s Summary

Fitness to carry on all manager fostering service. Standards 2-3. 1 of the standards was nearly met, 1 was met. Improvements had been made in these standards since the employment of two new designated managers both of whom have considerable experience in childcare and family placement and also have management experience. One of these managers is to undertake Foster Care Co-operative Ltd, The Page 7 a course in management which matches the competences required by the NVQ level 4. It is advised that the Executive Director/responsible individual/agency decision maker has a job description which considers the separation of the business concerns and objective from professional social work decision-making of the fostering service.

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Inspector’s Summary

Management of the fostering service. Standards 4 and 5.

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1 of these standards was not met,1 was met

Whilst there is some monitoring of the activities of the fostering service there is no system to monitor all matters as required by the Fostering Services Regulations or for improving the quality of foster care.

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1 of these standards was not met,1 was met

Both new managers have a job description which reflects their responsibilities within the organisation but these will need to be amended and reviewed to reflect the evolving organisational structure. It is advised that proper consultation and discussion takes place and a proper business plan is developed.

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1 of these standards was not met,1 was met

Securing and promoting welfare. Standards 6-14. 4 of these standards were not met, 4 of these standards were nearly met, 1 was met. Young people, foster carers and placing officers predominantly reported positive practice in respect of the care and support provided to the young people placed by the fostering service. Many examples of good practice were observed in respect of valuing diversity, contact arrangements and promotion of young people's health and education. However a number of issues caused significant concern to the inspectors, in particular these related to the lack of information on young people placed, matching decision-making, young people being placed outside the approval range of the foster carers, the lack of foster placement agreements, the lack of training for foster carers in restraint techniques, and the need for further training and guidance for foster carers in preparing children for independent living.

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1 of these standards was not met,1 was met

Recruiting, checking, managing, supporting and training staff and foster carers.

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Standards 15 to 23

1 of these standards was not met, 7 were nearly met, 1 was met. A comprehensive system for the support of carers had been implemented by the agency. Very positive feedback was received from carers in respect of the supervision and support. Staff of the fostering service were suitable to work with children and young people, appropriately qualified and were committed to ensuring positive outcomes for young people placed with them. However inspectors had some concerns about the effectiveness of the assessment, approvals and reviews of carers and the involvement of the agency decision maker in altering the approval status of carers without recourse to the review process or the panel process. The fostering service needs to ensure that there is a clearly set out assessment process for respite and foster carers and all the elements of the standards are adhered to.

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Standards 15 to 23

The fostering service is to ensure that all its staff have copies of their job description and of the staff handbook.

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Records. Standard 20 – 25

Both of these standards were nearly met. Shortfalls were noticed in respect of the provision of comprehensive case records of young people placed. The managers of the service need to develop a system to ensure the quality and adequacy of the records kept by the service. Inspectors noted positive practice in respect of carers keeping memorabilia for young people and helping them to understand their past. Foster Care Co-operative Ltd, The Page 8 The fitness of premises for use as the fostering service. Standard 26. This standard was met.

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Records. Standard 20 – 25

The premises are well equipped and provide a suitable and pleasant surrounding for the operation of the fostering service. The company is planning to move to new premises in 2005 and these will be inspected in due course.

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Financial requirements. Standards 27-29

1 of these standards was met, 1 of them was nearly met. Written policies and procedures to deal with the financial requirements of the organisation were in place and were satisfactory. The only shortfall was that staff had not seen these documents nor were they aware of these procedures

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Financial requirements. Standards 27-29

Fostering panels. Standard 30. This standard was not met. One of the new managers has responsibility for the panel process, she is aware that much work needs to be done in order to ensure the rigorous and robust approach to quality assurance. A number of recommendations and requirements have been made in relation to the panel and cross-referenced with the other areas of the fostering service’s professional practice. Foster Care Co-operative Ltd, The Page 9

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

Foster Care Co-operative Ltd, The Page 10 Requirements from last Inspection visit fully actioned? NO

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. The following requirements are being therefore repeated with new timescales. No Regulation Standard Required actions Timescale for action

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STATUTORY REQUIREMENTS

7 5,7,and 20 FS3 The fostering service must ensure that all the requirements of Schedule 1 are undertaken for all staff including, sessional workers, staff employed to look after children placed on the annual holiday, professional experts, support workers and Panel members. July 2005

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STATUTORY REQUIREMENTS

42 (1) a Schedule 7 FS4 The company must establish and maintain a system for monitoring the matters set out in Schedule 7. May 2005

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STATUTORY REQUIREMENTS

42 (1) b &(3) FS4 The fostering service must establish and maintain a system for improving the quality of foster care provided, this system shall provide for consultation with foster carers, children placed with foster carers and the placing authorities. July 2005

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STATUTORY REQUIREMENTS

10 42 (2) FS4 The company must supply to the Commission the report of the review conducted for the purposes of Regulation 42 (1) b and (3). May 2005

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STATUTORY REQUIREMENTS

FS17.7 The fostering service must ensure that it carries out an assessment of any person whom it considers may be suitable to become a foster carer, and a respite foster carer (indeed any carer that the agency considers is suitable to provide overnight care for any child placed with them.) July 2005

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STATUTORY REQUIREMENTS

15 11 & 34 FS8.4 The fostering service must ensure that Foster Placement Agreements are completed, meet the requirements of Schedule 6, and contain specific reference to elements of matching. May 2005 Foster Care Co-operative Ltd, The Page 11 Schedule 6 & 14 FS10 The fostering service must ensure that each child in foster care is encouraged to maintain and develop family contacts and friendships if this is consistent with their welfare and that the plan for contact is clearly articulated in the foster placement agreement. As above

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STATUTORY REQUIREMENTS

17 & 34 (3) Schedule 6 FS12 The fostering service must ensure that all carers are provided with written information regarding the arrangements for giving consent to medical or dental examination or treatment. As above

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STATUTORY REQUIREMENTS

23 15 & 17 FS12 The fostering service must ensure that foster carers are given appropriate information regarding the state of health/health needs of any young person placed or to be placed with them As above

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STATUTORY REQUIREMENTS

Schedule 7 The fostering service must develop appropriate systems to ensure the effective monitoring of all health matters. As above

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STATUTORY REQUIREMENTS

34 (3) Schedule 6 FS13.3 and 4 The fostering service must ensure that the foster carers role in school contact and in relation to the young persons personal education plan are clearly articulated in the foster placement agreement. As above

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STATUTORY REQUIREMENTS

26 16 (3) FS13.7 andFS16. The fostering service must ensure that arrangements for young people who are of compulsory school age but who are not attending school are efficient and suitable to the child’s age, ability, aptitude, and any special educational needs she/he may have. Additionally the service must ensure that it has access to educational advice on this matter. June 2005

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STATUTORY REQUIREMENTS

16 2 c & 17 1 FS14 The fostering service must ensure that written requirements, in line with standard 14 are available and that the fostering service is able to evidence the ways in which issues pertaining to a young person’s transition to adulthood are addressed. Specific training for foster carers should be provided to enable them to provide effective support and guidance to a young person preparing to move to independent living. July 2005 Foster Care Co-operative Ltd, The Page 12 20 (3) Schedule 1 FS15.3 and 4 The fostering service must ensure that all it’s employees are interviewed as part of the selection process and have references including enhanced criminal record certificates (in accordance with Schedule 1) checked to assess their suitability, before taking on responsibilities. Telephone enquiries must be made as well as obtaining written references. April 2005

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STATUTORY REQUIREMENTS

FS21.5 The fostering service must ensure that there are structures and systems in place to ensure assessments, approvals and reviews of carers are managed and implemented effectively. May 2005

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STATUTORY REQUIREMENTS

31 21 (1) b FS20.4 The fostering service must ensure that they provide all employees with a job description outlining their responsibilities and that they have a copy of the employee handbook. May 2005

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STATUTORY REQUIREMENTS

29. 2,3,4 and 5 FS21 The fostering service must ensure that annual reviews of foster carers take place within the required timescale. June 2005

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STATUTORY REQUIREMENTS

28 5 b Schedule 5 and 29.11 FS22 The fostering service must ensure that the terms of its’ foster carer agreement comply with schedule 5 in particular with regard to the notice period for foster carers. May 2005

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STATUTORY REQUIREMENTS

35 29 FS22.10 The Provider must ensure that a clear policy framework exists, which outlines the circumstances in which a carer should be moved from the register. May 2005

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STATUTORY REQUIREMENTS

36 29.11 FS22 The provider must amend the foster carer agreement with regard to the period of notice required by a foster carer that they no longer wish to act as a foster parent. As above

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STATUTORY REQUIREMENTS

37 12 FS22 The fostering agency must ensure that it undertakes at least one unannounced visit to each foster home each year and that these are recorded and documented and kept in the in the foster carers file. As above

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STATUTORY REQUIREMENTS

schedule 2 FS25 The fostering service must ensure the safety of all the records retained by them in particular attention to be given to obtaining fireproof and waterproof cabinets for their storage. July 2005 Foster Care Co-operative Ltd, The Page 13 40 24.3 FS30 The fostering agency must ensure that one of the organisation’s directors is appointed as a panel member. May 2005

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STATUTORY REQUIREMENTS

41 25 & 26 FS30 The fostering service must ensure that the fostering panel has clear written policies and procedures which are implemented in practice, and which also include decision making when not all the members of the panel are not in agreement. May 2005

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Foster Care Co-operative Ltd, The Page 14

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Draft Date 03 May 2005

Foster Care Co-operative Ltd, The Page 15

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 3 (B) FS1.5 The Children’s Guide must include a summary of the Complaints Procedure and the name and address of the Commission June 2005

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STATUTORY REQUIREMENTS

42.1 a Schedule 7 FS4 The fostering service must establish and maintain a system for monitoring all the matters outlined in Schedule 7 at appropriate intervals, and supply the report to the Commission May 2005

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STATUTORY REQUIREMENTS

3 42.1 b FS4 The fostering service must establish and maintain a system for improving the quality of foster care provided by the agency, and make a report available on request to its foster carers, children placed with them and the local authorities using their service, and supply a copy of this report to the Commission. July 2005

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STATUTORY REQUIREMENTS

4 27 and 28 FS6 The fostering service must ensure that all foster carers working for them are approved by their own panel September

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STATUTORY REQUIREMENTS

27 and 28 Schedule 3 and Regulation FS6 The fostering service must ensure that all respite carers are assessed and approved by the agency, and that all the information required in Schedule 3 and Standard 17.7 is covered. Children must not be placed until this process is fully completed July 2005 Foster Care Co-operative Ltd, The Page 16 6 11 and 34 FS8.4andF S24 The fostering service must ensure that Foster Placement Agreements are completed, meet the requirements of Schedule 6 and contain specific reference to elements of matching. May 2005

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STATUTORY REQUIREMENTS

7 11 a and b FS8 Placements of children and young people must not be made outside the approval range of the foster carers. Immediate

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STATUTORY REQUIREMENTS

8 11 a and b FS8.2 Placements of children and young people must not be made if they are not consistent with the (recorded) needs of the child Immediate

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STATUTORY REQUIREMENTS

13.1 and 2 (b (c) FS9 The fostering service must prepare and implement a written policy on acceptable measure of contact, restraint and discipline of children placed with foster carers. June 2005

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STATUTORY REQUIREMENTS

17.1 and 13 (1) and (2) (b) and (c) FS9 The fostering service must provide training for its foster carers on recognised restraint techniques July 2005

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STATUTORY REQUIREMENTS

11 43. (1) FS9.5 The fostering service must establish management systems to collate and evaluate allegations of neglect and abuse and ensure that this information is scrutinised regularly Immediate

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STATUTORY REQUIREMENTS

Schedule 6 and 24 FS10 The fostering service must ensure that the plan for contact is clearly articulated in the foster placement agreement and that risk assessments are carried out where contact is difficult or requires supervision May 2005

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STATUTORY REQUIREMENTS

13 21.1.a FS16 The fostering service must ensure that all permanent members of staff undertake a period of probation. May 2005

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STATUTORY REQUIREMENTS

14 20 (3) (b) FS16.4 The company should ensure that the Director of Administration and Finance undertake relevant management training commensurate with her role June 2005

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STATUTORY REQUIREMENTS

15 29 .1 and 2 FS21 The fostering service must ensure that all carers are reviewed by its own panel not more than a year after the date of their approval. Ongoing Foster Care Co-operative Ltd, The Page 17 Schedule 7 12 *2) (d) (e) FS22.7 The fostering service must ensure that allegation and complaint files are scrutinised and monitored regularly by the registered person May 2005

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STATUTORY REQUIREMENTS

17 29 FS22 The fostering service must amend the Policy of De-registration of foster carers to ensure it fully complies with this regulation. May 2005

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STATUTORY REQUIREMENTS

31 (a) and (2) FS25 The fostering service must ensure that the register of approved foster carers including respite carers complies with all the matters outlined in this Regulation May 2005

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STATUTORY REQUIREMENTS

19 25 (2) FS30.5 The fostering service must ensure that the reasons for the panel’s recommendations are recorded. May 2005

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STATUTORY REQUIREMENTS

20 11(a) (b) FS30and FS16FS8 The fostering service must ensure that there is a proper dialogue and understanding between the Panel and the Agency decision maker about the quality assurance function of the Panel. May 2005

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STATUTORY REQUIREMENTS

Schedule 1 FS30 The fostering service must ensure that no Panel members are allowed to begin work until all checks as required by Schedule 1 are satisfactorily completed, and carried out retrospectively on all Panel members. Immediate

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STATUTORY REQUIREMENTS

Schedule 2 FS30andF S17 The Agency decision maker must not approve any person as a carer until an assessment of that individual has been completed and he has taken into account the recommendation made by the Panel. Immediate

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also need to be included in the new action

plan. See previous pages 11 to 14. Foster Care Co-operative Ltd, The Page 18

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS1.4 The company should ensure that further amendments are made to the Statement of Purpose, in particular how carers are prepared for emergency placements, and to manage children and young people who are challenging; more detail about the assessment (competency) process, more detail about the approval process including the role of the Panel, and more information and the de-regulation process and referral to POCA should be included.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS1.5 The summary of the Statement of Purpose for inclusion in the Children guide should be more child focused.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS2 The company should develop a job description for the Executive Director which is fully consulted on and which highlights the separation of the legal responsibilities of the business and professional matters.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 FS2.2 The manager should undertake a course to obtain a qualification in management at NVQ level 4 or equivalent

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 FS4.5 The company should ensure that its conflict of interest policy is approved and distributed to all staff. This recommendation is repeated from last year’s inspection .

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 FS6.7 The fostering service should ensure that the written health and safety policy is carried out in practice (particularly in relation to the carrying out of risk assessments.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 FS9.7 The fostering service should establish and maintain a system whereby the foster carer should report any incidences of restraint as outlined in the report, immediately to the agency. These should be monitored regularly by the manager.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 FS9.7 The fostering service should carry out a risk assessment on any child where their behaviour is such that restraint may be necessary.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

9 FS12.7 The fostering service should ensure that it has good links with health agencies and helps the carer to secure services for children placed or to be placed. This recommendation is repeated from last year’s inspection . Foster Care Co-operative Ltd, The Page 19 10 FS14.2 The fostering service should ensure that there are clear written requirements of what is expected of foster carers in terms of preparing young people placed with them for independent or semi independent living. This recommendation is repeated from last year’s inspection .

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 FS16.5 The fostering service should develop systems to determine, prioritise and monitor workloads.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

12 FS17.6 The fostering service should ensure that there is a clearly set out assessment process for carers and respite carers which defines all the elements in this standard. This recommendation is repeated from last year’s inspection .

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS30andF S17.7 The fostering service should ensure all the elements of this standard are considered and documented in assessing the qualities, competencies and attitudes of prospective carers, before they are presented to the Panel. This recommendation is repeated from last year’s inspection.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

14 FS18.3 The fostering service should ensure that the out of hours management and support services available to foster carers are conducive with sound employment practices, i.e. that staff are not on call 24 hours a day, 7 days a week. This recommendation is repeated from last year’s inspection .

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

15 FS18.7 The fostering service should ensure that the whistle blowing policy is properly consulted upon and made available to all staff and carers.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

16 FS20.2 The fostering service should ensure that all staff have written details of the duties and responsibilities expected of them, together with the policies and procedures of the organisation. This recommendation is repeated from last year’s inspection .

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

17 FS21.2 The fostering service should develop a clear documented strategy for all the matters outlined in this standard, this should then be shared with all staff and carers.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS21 The fostering service should ensure that any subsequent review, after the first review, if it entails a change in the approval status does, as a matter of good practice and for quality assurances purposes, go to the Panel for consideration.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

19 FS22.6 The fostering service should ensure that all unannounced visits are recorded as such and cover specific areas that need to be inspected.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

20 FS23.6 The fostering service should ensure that appropriate training on safe caring is provided for all member of the fostering household, including birth children, other children placed and any other adult member of the household. Foster Care Co-operative Ltd, The Page 20 21 FS24.4 The fostering service should not ensure that all foster carers know why the child is in foster care and understand the current basis for the placement and the child’s legal status.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

22 FS24.3 The fostering service should ensure that its policy and procedures on case records includes details on sending relevant records back to a responsible authority once the child leaves the agency’s placement.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS25.3 and The fostering service should ensure that all case records are up-to-date and monitored regularly, and that their quality and adequacy is scrutinised and remedial action taken when necessary.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS25.4,6,7 and 12 The fostering service should ensure that clarification for foster carers about recording information for children is provided and the access to such information is fully understood.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

25 FS25 The fostering service should ensure that all foster carers store confidential information in a secure manner

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS25.4 andFS26.3 The fostering should ensure that confidential records are stored securely at all times and that the records are in a lockable room which is locked at the end of each day.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

27 FS28 The fostering service should ensure that all staff, especially the financial staff are fully conversant with the written set of principles describing the financial polices and procedures, and that financial matters of the company are made available to members of the co-operative.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

28 FS30 The fostering service should ensure that all Panel members understand the quality assurance-monitoring role of the Panel and has systems in the place to facilitate this. This recommendation is repeated from last year’s inspection .

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10. Foster Care Co-operative Ltd, The Page 21

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 11

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES Directors of Social services YES Child protection officer YES Specialist advisor (s) NO Local Foster Care Association NO Tracking Individual welfare arrangements YES Interview with children YES Interview with foster carers YES Interview with agency staff YES Contact with parents NO Contact with supervising social workers YES Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 23/11/04 Time of Inspection 09:00 Duration Of Inspection (hrs) 88 Foster Care Co-operative Ltd, The Page 22 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Foster Care Co-operative Ltd, The Page 23

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 2 A statement of purpose has been drafted which outlines the philosophy, aims and services offered by the foster care agency. This complies with the details outlined in Standard 1.4. However the inspector felt that further details needed to be added to the ‘Approval Process’ to include the policy to undertake competency based assessments and the role of the Panel. The support provided by a qualified psychologist referred to in the document needs further clarification, indeed following discussions with the provider and registered manager it has been identified that this area of support requires further research and discussion to ensure appropriate forms of therapy that are recognised as beneficial in family placement work are appropriately sourced. In the area of reviews of foster carers, further detail needs to be provided about the process.

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There is a clear statement of the aims and objectives of the fostering service and of

The information provided in the Statement of Purpose about the complaints received by the agency needs to clarify at what stage the complaint was resolved. Where the agency has referred to carers ”not being allowed to continue fostering”, it needs to refer to their de- registration process including the use of POCA where appropriate.

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There is a clear statement of the aims and objectives of the fostering service and of

The statement indicates that the fostering service provides 2 models of care “short term, and permanency”. It was noted that in practice, however, the agency were taking emergency placements, and placements of young people with more complex needs. This needs to be reflected in the Statement of Purpose and the agency must indicate how prepared and experienced their foster carers are to be able to manage such placements.

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There is a clear statement of the aims and objectives of the fostering service and of

The agency are now using the BAAF guide for children and young people, “Fostering what it is and what it means”. This is a useful, colourful and comprehensive document. The agency have provided a summary of the statement of purpose for children in the form of a letter, this needs to be more child-centred. The agency also need to consider the needs of children of different ages and abilities, from different ethnic backgrounds.

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There is a clear statement of the aims and objectives of the fostering service and of

The agency also produce a leaflet for children called ‘Child Help Line. Whilst this service offered to children placed provides them with an opportunity to speak to someone if they are unhappy, it does not fulfil the requirements of the complaints procedure or provide the name and address of the Commission or explain what the role of the Commission is. Foster Care Co-operative Ltd, The Page 24

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 2 This has been a difficult year for Foster Care Co-operative Limited with the previous manager leaving the agency in March 2004 and new staff not being appointed to replace him until late August. This has meant that the Responsible Individual has had to manage the agency and be involved in the professional social work decision-making about which the Commission had raised concerns in the last inspection. However the agency has now appointed 2 new managers, both of whom have considerable childcare and family placement experience in local authority settings, and have also management experience. Both have applied to be Registered Managers with the Commission and will be interviewed to this end in the New Year. The agency has sought to divide the responsibilities of the managers to cover different geographical regions with the remit of developing certain areas in order to build up the

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work efficiently and effectively and have the necessary knowledge and experience of

number of foster carers and create better infrastructures locally in these areas to support them. It s anticipated that the agency will eventually set up local office branches in these areas. The 2 managers have also accepted delegated responsibility for certain tasks such as developing policy, managing the Panel, training and so on. This is in the early stages and it is anticipated that these and other roles will be further developed. Both of the new ‘directors of child care’ have a job description, these need to be developed to reflect the range of activities they are involved in and to include their delegated specific roles. The Responsible Individual who is also the Executive Director and Board Member, needs to have a job description which clearly identified his role and remit with the organisation to ensure clarity and avoid confusion of roles with the managers. This job description needs to reflect that

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work efficiently and effectively and have the necessary knowledge and experience of

the distinct business concerns and objectives of the organisation do not influence the professional decision making process of the fostering service. This job description needs to be fully discussed with the Board, the Child Care Directors and fully consulted on by staff members. The consultative process is not yet fully developed, this needs to happen to ensure that the organisation’s cooperative philosophy and objectives are fully realised. The 2 new managers have only been in post a short time, but lines of accountability and delegation are, as already stated, being developed and staff are beginning to recognise positive changes within the organisation. Foster Care Co-operative Ltd, The Page 25

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 The agency has improved enormously in this area. Both managers appointed in the last year have had all statutory checks and references carried out that comply with the Standards and Regulations. Telephone references were carried out and documented and records of interviews kept. Foster Care Co-operative Ltd, The Page 26

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 1 The agency will need to establish and maintain a system for monitoring all the matters outlined in Regulation 42.1a Schedule 7. Some work has been undertaken and improvements made including the regular supervision of staff, the setting up of regular staff meetings, regular foster carer support groups, but the information from these needs to be fed into a management meeting that is minuted and clear action points recorded. This is intended but as stated earlier the 2 new managers have only been in post a short while and are still developing their roles and responsibilities.

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There are clear procedures for monitoring and controlling the activities of the

The agency also need to establish and maintain a system for improving the quality of care as outlined in Regulation 42.1b, this needs to include consultation with foster carers, children placed and their responsible authority. Some of the work for this is underway via the foster carer support groups, but the other areas need further research and development.

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There are clear procedures for monitoring and controlling the activities of the

The company do have a conflicts of interests policy but this has not been consulted on, ratified by the board or distributed to all staff, this needs to be addressed.

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Number of statutory notifications made to CSCI in last 12 months:

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. X Outbreak of serious infectious disease at a foster home. X Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. X Initiation of child protection enquiry involving a child. X

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Foster Care Co-operative Ltd, The Page 27

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 Both new managers “Directors of Child Care” have a job description. This is a useful document. It includes such tasks as the development of policy and practice, the expansion of the fostering service, the appointment of staff and the coordination of specialist services, but needs to reflect each manager’s specific roles and responsibilities with the organisation. One of the managers has taken responsibility for the development of the policies and procedures and the Panel, another has taken responsibility for training and development. It is intended that the manager’s job description will be reviewed and altered to reflect their differing roles and responsibilities. The managers reported that they have regular meetings with the Executive Director and are full included in discussions about the growth and

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Standard 5 (5.1 - 5.4)

The Executive Director undertakes the supervision of the managers. This arrangement is recorded but needs to be a more formal arrangement so that minutes and action points are agreed and signed up to by both parties. Minutes of these meetings need to be distributed to the parties involved in the process.

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Standard 5 (5.1 - 5.4)

As stated earlier in the report this has been a difficult year for the company, being without a manager of the fostering service for a substantial period. This has meant that the Executive Director has been heavily involved in managing the fostering service and in social work practice issues. With the appointment of 2 new managers, arrangements have been put in place so that they each cover the other’s work in their absence. Foster Care Co-operative Ltd, The Page 28

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 2 During the last inspection it was noted that a large number of carers were approved by the placing authorities at the time a placement was made. Whilst some progress has been made in approving these carers by the Foster Care Cooperative Panel and deregistering them from the Placing Authority, there are still a number of foster carers in this position. It is advised that a plan is drawn up to identify these carers and a target is set to ensure that they are approved by the agency expediently.

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The fostering service makes available foster carers who provide a safe, healthy and

It was also noted in the last inspection that foster carers were using extended family members to provide respite. Inspectors discovered that respite is still being provided by other family members without an assessment and approval having been undertaken. This is not conducive with the agency’s responsibility for safeguarding and protecting the welfare of the children placed with them. A new policy for the assessment of respite carers has been produced and discussed with social work staff. A number of assessments are presently being carried out. Inspectors advise that the assessments need to include all aspects of Standard 17.7 as well as Schedule 3 Regulation 27.

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The fostering service makes available foster carers who provide a safe, healthy and

The inspectors visited the homes of 4 foster carers as part of the case tracking exercise and carried out 2 group interviews with foster carers in different parts of the country. Inspectors were impressed with the level of commitment and the sensitivity of the carers to the needs of the children placed. All the homes were warm, comfortable and the children’s bedrooms colourfully decorated with appropriate leisure activities and toys available for each child.

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The fostering service makes available foster carers who provide a safe, healthy and

Foster carers’ preparation and training covered health and safety issues.

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The fostering service makes available foster carers who provide a safe, healthy and

The agency have recently employed an independent Health and Safety Consultant who is responsible for carrying out checks on each foster home. However the agency has recently updated its Health and Safety Policy to reflect the work undertaken by the Health and Safety Consultancy. The policy refers to risk assessments being undertaken at the time of any placement. This is presently not happening. The agency must address this to ensure consistency between policy and practice. Foster Care Co-operative Ltd, The Page 29

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 Written evidence of policy documents “Equality of Opportunity Statement of Values and Principles” and of practice indicates that positive procedures for promoting equality and valuing diversity have been developed. The agency have a number of transracial placements, 3 such cases were tracked. Evidence seen and provided by carers and young people indicated a pro-active response to enabling young people to develop and pursue a range of interests/hobbies and also that carers and staff have taken positive action in respect of meeting young people’s religious and cultural needs. In one home a teenage asylum seeker from the Congo had been assisted to join a local group for asylum seekers, join a local Christian group and the agency had negotiated with the Placing Authority for support work to be provided. In another placement the local supervising social worker had

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The fostering service ensures that children and young people, and their families, are

put the carers in touch with organisations and groups to ensure that they received the appropriate information to assist in managing the care of a child placed from a different ethnic background. During the foster carers’ groups and children’s groups inspectors heard of positive practices going on, in particular some children were receiving lessons to prevent them losing their ability to speak in their mother tongue; to help them to understand their religion and to teach them about the diet and cuisine of the country of origin. There was evidence from the cases tracked as part of the inspection, that foster carers were proactive in assisting children placed with them, to deal with all forms of discrimination and were working hard to build their confidence and self esteem. Practice in these areas is monitored through the carers’ monthly supervision.

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The fostering service ensures that children and young people, and their families, are

The agency is sensitive to the different needs and experiences of both their foster carers and children placed. The range of foster carers’ backgrounds, cultures, religion and ethnic origins reflect the practice of the agency in this.

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The fostering service ensures that children and young people, and their families, are

Matching considerations need to evidence the efforts that have been made to find an appropriate match and record where this has not happened the gaps that have been identified and the assistance/training that will be put in place to support both the child placed and the foster carers (this will be more fully explored and a recommendation given in Standard 8). Foster Care Co-operative Ltd, The Page 30

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 1 There was evidence from discussions with staff, foster carers and young people that there was some good matching going on, however there was little written evidence of this. The agency did not use any form of matching tools to identify the needs of the children and young people against the skills, experience and family circumstances of the carers, in order to be able to identify any shortfalls in the match. The Initial Referral Form, which is presently being used, is inadequate for this purpose. There were no written risk assessments to identify areas of possible divergence attached to any specific placement nor were there any written records of the matching decisions. (See Standard 7). Inspectors recommend that this issue is addressed expediently. Presently the administrative staff are involved in taking the referrals from placing agencies, and considering the vacancies. Inspectors do not feel it

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carers only if they represent appropriate matches for a child for whom a local

is appropriate for unqualified staff with no experience of family placement work to be involved in the matching process. The manager assured the inspector however that their role would be closely supervised by them and that the supervising social workers of the foster carers would be fully consulted before a match is made. It is intended as the organisation grows for a duty social worker to take on the role of receiving referrals.

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carers only if they represent appropriate matches for a child for whom a local

There was evidence of some good practice in relation to long term placements and the process of introducing children and foster carers in a planned and appropriate manner.

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carers only if they represent appropriate matches for a child for whom a local

Whilst there had been considerable improvements inspectors were still concerned to note the paucity of information kept on some children’s and young people’s files, in a number of cases there were no LAC forms and no placement agreements. Children’s files lack basic and fundamental information. Whilst it is recognised that this is, in part due to the large number of local authorities involved in working with the agency and the wide variation in respect of their practice and quality of written information it is not a satisfactory state of affairs. The inspectors expect to see evidence of attempts made by the company requesting information prior to the placement and in the event of this not being forthcoming. Of the children who were case tracked by inspectors only 4 had LAC placement agreements and these did not fully comply with Schedule 6 or were not fully completed or signed. This matter needs to be urgently addressed and is a requirement and the reason for the low scoring of

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carers only if they represent appropriate matches for a child for whom a local

The agency must ensure that written foster placement agreements are in place which contain specific references to the matching which was taken into consideration in agreeing the placement and the need for any additional support is identified to compensate for any gaps in the match as outlined in Standard 8.4 and Regulation 34 Schedule 6.

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carers only if they represent appropriate matches for a child for whom a local

Inspectors were concerned to note that a few placements had been made by the agency which did not take into account the recorded needs of the child. One child it was recorded should not be placed with younger children due to his bullying nature, had been placed where 2 younger foster children were in placement. Another child was described as needing to be placed as a single child or as the youngest, was placed in a home with 3 other children 2 of whom were younger. Foster Care Co-operative Ltd, The Page 31 Foster carers reported in some cases of having children and young people placed who were outside their approval range, but did not have the confidence to refuse and because they had wanted to be helpful. Foster carers in general appeared to have little awareness that the child’s needs should be matched to their skills, experience and competence.

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carers only if they represent appropriate matches for a child for whom a local

Inspectors suggest that this concept is discussed more fully during foster carer support groups to raise their level of awareness and understanding. It is also suggested that each carer’s profile has a check list under various headings which can be matched against the needs of the child.

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carers only if they represent appropriate matches for a child for whom a local

Foster carers were very ready to forgive the agency for not having enough or appropriate information on the child before placement. Whilst inspectors understand the difficulty of obtaining all the required information on the child they expect to see that all attempts have been made to gather as much information as is available to be able to make an informed and appropriate match with foster carers. Evidence and documentation must be gathered and collated on each child with details of the matching process and decision signed and dated.

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carers only if they represent appropriate matches for a child for whom a local

Inspector were concerned to note that the agency decision maker (who is also the Executive Director, responsible individual and principle board member) had altered the approval status of 2 new foster carers without recourse to a review or Panel recommendation. (This will be discussed again in Standard 16 and 30). These practices are not conducive to the safeguarding of children’s welfare as outlined in Regulation 11a.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 1 The agency’s Child Protection Policy requires further additions to cover the issues of notifications, restraint, it also needs to cross reference the reader with their important policies such as Safe Care and Behaviour Management.

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The fostering service protects each child or young person from all forms of abuse,

At the present time the agency have not trained any of their carers in restraint techniques. This needs to be included alongside other behaviour management training. Inspectors noted that foster carers could be asked to care for some very difficult young people for whom physical restraint is a possibility. Physical restraint by untrained individuals is more likely to lead to injury and the Foster Care Cooperative need to develop/provide some training to foster carers to ensure they know how to physically restrain appropriately and when this is acceptable practice. The company’s insurance for foster carers, proforma incident sheets for foster carers, risk assessment, matching documents, behaviour management policy and procedures etc., should include reference to restraints

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The fostering service protects each child or young person from all forms of abuse,

This is a requirement under Regulation 13 of the Fostering Services Regulations.

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The fostering service protects each child or young person from all forms of abuse,

Any use of restraint on a child by a foster carer should be recorded and notified to the agency immediately, this could include the details of the behaviour requiring the use of restraint, the nature of the restraint used, the duration of the restraint, the names of any other people present, the effectiveness and any consequences of the restraint and any injuries caused to any party involved. Foster Care Co-operative Ltd, The Page 32 The need for restraint on any child should be documented in the foster placement agreement and detailed in an individual risk assessment and agreed by the placing authority. This is recommended as good practice. Any instances of restraint should then be monitored by the manger at appropriate intervals.

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The fostering service protects each child or young person from all forms of abuse,

The agency have recently updated their anti-bullying policy, Safe Caring Policy and their policy on No Corporal Punishment, which are all adequate. They have also recently introduced a ‘Safe Caring Agreement’ which identifies specific areas to be discussed in relation to each child placed with named foster carers. This is a useful and appropriate document but was not yet in operation at the time of the inspection. It is intended that this will be used for all future placements, and it is suggested that this document should be introduced for all present placements as well.

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The fostering service protects each child or young person from all forms of abuse,

Whilst there are management systems to collate information on allegations, the responsibility for evaluation and scrutiny of this has not been established, (Cross Reference Standard 4) this needs to be developed expediently. It is suggested that this be included in the matters to be monitored under Schedule 7.

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The fostering service protects each child or young person from all forms of abuse,

As stated elsewhere in this report there is a paucity of information on children placed and this needs to improve to ensure that each carer is fully informed about the child to be placed to enable them to protect all members of the foster household as outlined in Standard 9;7. The agency has a clear procedure in use if a foster child goes missing from home.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 2 There was a lot of evidence, from foster carers interviewed during the process of the inspection and from staff, that this is an area of work that they are committed to and do well. Foster families were travelling in some cases long distances to ensure that this was happening and were sensitive to the needs of their foster children about this issue.

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encouraged to maintain and develop family contacts and friendships as set out in

Due to the fact that a large number of children are placed some distance from their home authority it has been suggested that “contact considerations” are taken into account at the matching stage. Some children who replied to the inspection questionnaire said how much they were missing seeing their families and they wanted more contact. It is advised that children’s and young people’s views are sought and given weight on this matter, as outlined in Standard 10.4, recorded at the monthly supervision and monitored by the manager.

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encouraged to maintain and develop family contacts and friendships as set out in

As stated elsewhere in this report the agency needs to ensure that it has a foster placement agreement in place to ensure that the arrangements for contact are clearly articulated as outlined in Standard 10.7. There also needs to be more evidence of discussion surrounding contact and risk assessments where contact is difficult or requires supervision. The fostering service ensures that the carer records the outcomes of contact arrangements in the diary on each child provided by the agency. This information is further recorded on the monthly report completed by the foster carer which is given to the placing social worker. Foster Care Co-operative Ltd, The Page 33

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 2 Positive feedback was received from carers and young people regarding the role of the fostering social workers in supporting and consulting with them. Where statutory reviews have taken place, there was evidence of young people and their families/significant others having been consulted in respect of matters affecting young people’s daily lives and their future, and where appropriate attending the reviews themselves.

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others significant to the child, are sought over all issues that are likely to affect their

The children and young people informed inspectors that they were consulted by their foster carers over issues of decorating their rooms and what they wanted to eat. Some children reported not being given enough freedom to choose their own style of clothes, but generally the reports from the young people were very positive.

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others significant to the child, are sought over all issues that are likely to affect their

In line with Regulation 42.3, a system for consultation of children placed by the agency in respect of improving the quality of foster care provided by the agency must be developed. (Cross reference Standard 4). There is a Helpline service available to all children placed which is a shared facility with another fostering agency however this is not widely advertised and is not widely used. The complaints procedure which is clearly detailed within the foster carers’ manual is not clearly articulated to the young people placed and as already stated needs to be included in the children's guide in a way that is appropriate to different ages, abilities and understanding.

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others significant to the child, are sought over all issues that are likely to affect their

The company is presently developing ways in which it will consult better with its foster carers who are members of the cooperative, and with children by setting up a children’s group – this is intended within the next year.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 1 Information regarding health and medical matters is comprehensively outlined in the foster carers’ manual which is presently under review and includes useful advice about a number of health related issues which the foster carers may encounter during a placement of a child or young person. The agency also ensures that young people are registered with local doctors and dentists by their foster carers. Procedures are also in place for ensuring that health needs of young people are documented and shared with placing social workers and monitored by the fostering social workers in the monthly reports. A new Health Policy was drafted recently but has not yet been distributed to foster carers. This draft could usefully provide information to foster carers about the types of medical incidents which require notification by the foster carers immediately to the agency.

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training appropriate to her/his age and understanding to enable informed participation

However, inspectors were concerned to note a lack of information on health issues in the children’s files. Of particular concern to the inspectors is the discovery that issues regarding consent for medical treatment had for all young people case tracked not been achieved. It is imperative that carers are provided with a full description of the health needs of a young Foster Care Co-operative Ltd, The Page 34 person and that there are clear procedures governing how consent for medical treatment is obtained. These practices do not comply with the agency’s own policies and procedures and this needs addressing promptly.

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training appropriate to her/his age and understanding to enable informed participation

As stated previously most children case tracked did not have a Foster Placement Agreement, as a result neither the agency nor the foster carers had detailed plans regarding the child’s health needs and their responsibilities in relation to this.

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training appropriate to her/his age and understanding to enable informed participation

A system has been established to ensure that a record of all accidents occurring to young people in foster care is maintained. Further systems need to be developed to ensure effective monitoring of all health matters identified within Schedule 7 of the Fostering Services Regulations 2002. (Cross reference Standard 4).

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training appropriate to her/his age and understanding to enable informed participation

Inspectors were impressed with foster carers who were fully committed to meeting the health needs of children placed with them, but this practice needs to be backed up by proactive development of links by the agency with health agencies in the areas where children are placed as outlined in Standard 12.7, to fully support foster carers in managing the emotional, physical and developmental needs of children and young people placed with them.

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 2 Evidence from foster carers indicates positive care practices in respect of ensuring that the educational needs of children are promoted and that, where necessary, foster carers are actively involved in the educational achievement of foster children.

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child or young person in foster care and ensures that she/he is encouraged to attain

There have been considerable improvements in the agency obtaining PEP’s, Statements of Education and school reports on each child placed since the introduction by the designated manager of the new Education Policy and Procedure, and the development of an Educational Attainment Record held centrally for each child placed. It is intended that this record will be updated and monitored regularly by the manger. It was clear that the agency had seen the benefit of this tool and as a result had become more confident about being able to effectively meet the needs of children placed in this area.

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child or young person in foster care and ensures that she/he is encouraged to attain

The lack of a foster placement agreement (schedule 6 Regulation 34) which articulates the role of the foster carer and the agency in each child’s case has the potential to undermine the effectiveness of this new system, and as stated earlier this matter needs to be addressed urgently. (see Standard 12, 10 and 8).

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child or young person in foster care and ensures that she/he is encouraged to attain

In addition, greater clarity is needed as to the required arrangements for any young person not in school. Such arrangements should include the structured occupation of young people during school hours as outlined in Standard 13.7 and Regulation 16.3. It is advised that this should not be left to supervising social workers and foster carers to sort out but that the agency have appropriate professional advice as outlined in Standard 16.13. Foster Care Co-operative Ltd, The Page 35

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 1 This is an area of the fostering service that still requires some development. Whilst there is evidence of positive practice, by the foster carers who were interviewed as part of the inspection process, in respect of supporting young people in their preparation for independent living, this must be underpinned by clear written guidelines of what is expected of foster carers as outlined in Standard 14.2. It would be helpful if these were included in each foster placement agreement. Foster carers approved for this age group should also have the opportunity of receiving training to enable them to provide effective and appropriate support and guidance in this area. Four of the young people case tracked should have started the process of pathway planning as defined by the Leaving Care Act 2000, but there was no evidence that this had happened.

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The fostering service ensures that their foster care services help to develop skills,

Those responsible must ensure that where required, all young people are encouraged to be actively involved in the decision making processes regarding their future and in the implementation of a pathway plan.

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The fostering service ensures that their foster care services help to develop skills,

There was some evidence of discussion taking place regarding the provision of such plans. It was noted that individual foster carers were undertaking some innovative work with the young people placed with them. Foster Care Co-operative Ltd, The Page 36

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 1 The agency have made some improvements to update their personnel systems which take into account the Fostering Services Regulations 2002, however this process was not followed consistently.

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Any people working in or for the fostering service are suitable people to work with

Whilst the recent appointments of 2 new managers designate followed the process of competitive interview using the principles of equal opportunities, and information was compiled which met all the elements of Schedule 1, this practice had not been followed in relation to other staff. Inspectors found that administration staff employed since the last inspection had not been competitively interviewed, had not had references taken up, had not been asked to provide documentary evidence of their qualification or an employment history, nor was there any proof of identity (other than a photo which had been taken in the office following their commencement of work). One administrative staff had not had a CRB check.

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Any people working in or for the fostering service are suitable people to work with

Social work staff taken on in the last year also evidenced improvements since last year but there were still gaps in the information required by Schedule 1, such as evidence of telephone calls being made to verify written references, written explanations of any gaps in the applicant’s employment history. The staff files of employees employed prior to the Fostering Services Regulations do need to contain information required by Schedule 1 in retrospect so that the agency can ensure that it is fully safeguarding the welfare of children placed with them. It is suggested that a checklist is placed on each staff file so that administrative staff can chase missing information and ensure that all appropriate information is received and checked by the relevant manager.

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Any people working in or for the fostering service are suitable people to work with

The practice of obtaining all the information required by Schedule 1 is a regulation and therefore reflects the low score of this standard.

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Any people working in or for the fostering service are suitable people to work with

The checks identified in Schedule 1 must also be undertaken for all panel members, volunteers, sessional staff and contracted staff. (This will be discussed again in Standard 30.)

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Any people working in or for the fostering service are suitable people to work with

The inspectors noted that all the supervising social workers have obtained the Diploma in Social Work and were suitably qualified to work with young people, their families and foster carers, and that they all had considerable experience in the field of family placement. Foster Care Co-operative Ltd, The Page 37 The agency has recently provided opportunities for their professional social work staff to attend training on BAAF competency based assessments. It is intended that all social work staff will attend this course in the future.

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Any people working in or for the fostering service are suitable people to work with

At the present time the agency do not employ psychologists, therapists or educationalists to work directly with children and young people, the development of such possibility is presently being explored (See Standard 1).

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Any people working in or for the fostering service are suitable people to work with

The Commission recommends that the agency stores the CRB checks of all staff and carers separately from the main file, in a secure lockable cabinet and devise a policy on who can have access to this information. Following the inspection the CRB checks can be destroyed following the Data Protection guidelines. A record of this disclosure number, date of disclosure and whether the disclosure was satisfactory needs to be kept as evidence however.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 1 The management structure has been altered with the appointment recently of 2 new managers. The lines of accountability in terms of responsibility for staff and geographical areas are clearly defined and appear to be working well. As already stated elsewhere in the report the responsibility for certain tasks are presently well defined but this is evolving and further changes are intended so the organisation will be utilising the specific skills and interests of individual members of staff.

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Staff are organised and managed in a way that delivers an efficient and effective

The Administrative staff were clearly dedicated and committed to providing the organisation with good support, however the strategic overview and management of their work needed further development. It is advised that the manager of the administration service undertakes a management course to develop further skills in this area.

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Staff are organised and managed in a way that delivers an efficient and effective

Social workers report receiving much more regular and helpful supervision since the arrival of the new Child Care Director however it has been recognised by these managers that the service needs to develop systems to determine, prioritise and monitor workloads. It is suggested that a supervision contract could be set up between all staff and their supervisor, and the minutes of each meeting signed and dated by both parties.

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Staff are organised and managed in a way that delivers an efficient and effective

During the inspection, administration and finance staff interviewed, reported that they had not got job descriptions, did not have an induction and did not have annual appraisals. They also reported that they were not aware of the agency’s whistle blowing policy or staff handbook. They all reported being happy with their work, and felt the company was small, friendly and personal enough for them to be able to raise any issues at any time.

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Staff are organised and managed in a way that delivers an efficient and effective

Sessional social workers and contracted staff reported that they did not have a job description or a contract, nor were social work staff presently receiving annual appraisals. Of those social work staff interviewed during the inspection, none had seen the whistle blowing policy in the staff handbook. Foster Care Co-operative Ltd, The Page 38 The company had bought in the services from a private company, who have provided them with an employee and management handbook and appropriate and relevant policies and procedures for handling staff matters. It was noted that however, staff were not aware of these services. The Executive Director was also able to produce a job description for all members of staff. It is advised that future staff meetings bring to the attention of staff the availability and accessibility of these documents and discuss their content. Job descriptions should be discussed at their next supervision session.

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Staff are organised and managed in a way that delivers an efficient and effective

However, the dedicated and professional approach of staff has enabled the fostering service to predominantly function in an efficient and effective manner.

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Staff are organised and managed in a way that delivers an efficient and effective

Administrative systems were in place to advise when assessments, approvals and reviews of carers should be undertaken. However this was confused by the fact that many carers are still approved and reviewed by the placing authorities rather than the agency’s own panel. Once registration has been achieved this situation must be addressed swiftly to ensure that foster carers are reviewed on a regular basis. It was also noted that the agency decision maker was altering the approval status of foster carers in order to allow them to take other placements outside the process of the review or Panel)See Standard 6, 8 and 30).

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Staff are organised and managed in a way that delivers an efficient and effective

The fostering service need to develop access to a range of advice to be available locally where children and foster carers are living. This has been difficult to establish as the agency’s carers are spread across the country.

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Staff are organised and managed in a way that delivers an efficient and effective

The new manager plans to develop each area where the agency has a nucleus of carers via the supervising social worker. It is intended that this work will be carried out and developed over the coming year. Staff reported that training was available and two members of staff are undertaking the PQ award. Carers also reported that there was good training provided. The manager is developing a training portfolio to be able to evidence the training the foster carers have received.

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Staff are organised and managed in a way that delivers an efficient and effective

Inspectors received some very positive responses from the questionnaires sent to the placing social workers regarding working together with the agency’s social workers.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 2 Information provided during the inspection indicated that the staffing complement is adequate to meet the current needs of the fostering service. However, the fostering service is spread across the country with small groups of foster carers working in various different regions. A supervising social worker, working from home supports these carers within the regions. In the event of a shortfall in staffing levels the agency has a network of social workers known to them, who it could employ on a sessional basis. It is the intention of the agency to build up a number of foster carers in regions where they already have a number of carers and increase the number of supervising social workers in that area. In this way it is intended that the supervising social workers in each area will be Foster Care Co-operative Ltd, The Page 39

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qualified staff and recruits a range of carers to meet the needs of children and young

The fostering service have recently employed a development officer whose role is to target recruitment in the Leeds and Bradford area where the organisation already have an administrative base. It is planned that this base will be expanded into an office and will eventually become a branch in its own right. Other areas for development within the organisation which presently have a few carers are Lincoln, Stoke, The Wirral, Worcester and Bristol.

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qualified staff and recruits a range of carers to meet the needs of children and young

The agency's recruitment and retention policy emphasises the retention of foster carers but is a little weak on offering policies which would provide evidence of a positive approach to the retention of staff as outlined in Standard 17.4. The two tier system for social workers i.e. those salaried and those contracted on an hourly basis was still in operation at the time of the inspection, this is gradually being phased out with the preference of taking on salaried staff in the future. The agency does not have a recruitment policy or strategy to evidence how they intend to address recruitment of foster carers in each of the geographical areas it has identified. However inspectors were informed that much of the recruitment of foster carers is achieved by word-of-mouth and this was evidenced during the case tracking visits.

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qualified staff and recruits a range of carers to meet the needs of children and young

The fostering service needs to develop a clearly set out assessment process for carers which outlines and defines all the areas as laid down in Standard 17.6. This needs to include the assessment process for respite carers and needs to be made available to all assessing social workers. Inspectors noted in the minutes of previous panel meetings that one assessment was started over two years ago and medical checks were currently being requested. The fostering service need to consider what timescales they consider reasonable in the assessment of foster carers and ensure that this forms part of the written assessment process carried out by their social work staff.

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qualified staff and recruits a range of carers to meet the needs of children and young

Whilst inspectors were pleased to note that the fostering service had started to use a competency-based approach in the assessment of foster carers, they were concerned to note that there were large number of omissions from the matters outlined in Standard 17.7. As a result ,some of the assessments inspected, lacked detail and a proper analytical process. It is advised that these assessments are monitored by the manager.

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qualified staff and recruits a range of carers to meet the needs of children and young

In one case a single carer who had recently been approved had had his approval status altered to accommodate an extra child outside his approval status. This decision was made by the agency decision maker without recourse to the review process or the Panel process. The decision was made on the basis that the carer now had a new partner. However the new partner had not been assessed or approved using the procedures outlined by the Fostering Services Regulations. The practice is not conducive to safeguarding children, Regulation 11 (a). The agency decision maker does not have the authority to make such a placement until a proper assessment has taken place and this has been considered by the Panel and they have made their recommendation (See Standard 30) as required by Regulation 28 (2) (3) and Regulation 29 (2) (6).

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qualified staff and recruits a range of carers to meet the needs of children and young

The agency's foster care service agreement is still not compliant with all matters to be addressed in Schedule 5 of Regulation 28, in particular, the paragraph regarding the termination of the contract contravenes Regulation 29. The agreement also needs to define the circumstances in which the carers should be removed from the foster care register as outlined in Standard 22.10 Foster Care Co-operative Ltd, The Page 40

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 2 All the staff interviewed during the inspection process reported that they felt confident that the organisation was growing and developing sensitively and that it was a listening and supportive organisation. The issue of employment practices in relation to staff and carers has already been discussed in Standard 15 and 17.

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The fostering service is a fair and competent employer, with sound employment

The fostering service operates an out of hours management and support service to foster carers. This involves all social work staff being available on call to the carers whom they support. This system needs reviewing in order to ensure that staff do not have to commit themselves to being on call 24 hours a day ,seven days a week. The management systems in place ensure that foster carer supervision, appraisal and support are delivered regularly.

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The fostering service is a fair and competent employer, with sound employment

The company has a public liability and professional indemnity insurance for all staff and carers. Foster carers are encouraged to take out their own household insurance and disclose to their insurers that they are foster carers. The organisation is a member of fostering network and foster carers are able to receive free legal advice from the service. The company's insurance arrangements do not presently include cover of costs arising as a result of any child abuse claims. Inspectors were told that this is not widely available. This issue is a national one and will be taken up and clarified by the Commission for Social Care Inspection.

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The fostering service is a fair and competent employer, with sound employment

The company has a Whistle Blowing Policy but this has not been made known to all staff and carers. This policy needs to be agreed by the consultative group and then made available for discussion with staff and carers.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 The fostering service has recently contracted BAAF to undertake a number of selected training courses for staff during the year. During supervision individual training courses based on specific need are discussed with each member of staff, and the organisation is prepared to support these. Two social workers are presently undertaking the P. Q. award.

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There is a good quality training programme to enhance individual skills and to keep

The organisation have kept a record of all training undertaken by staff and carers throughout the last year, this indicates that all social work staff undertook training in Form F Competency Based Assessments in June 2004.

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There is a good quality training programme to enhance individual skills and to keep

Since the appointment of the two new designated managers staff meetings have been instituted and it is intended that these will be held every two months. It is intended that the staff will be kept informed of any changes in legislation and of any guidance that is relevant to their jobs through this mechanism.

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There is a good quality training programme to enhance individual skills and to keep

Whilst a model of an appraisal scheme has been identified for staff this was not being used at the time of the inspection. It is intended that the new managers will develop this scheme Foster Care Co-operative Ltd, The Page 41 to suit the organisation’s needs and purposes.

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There is a good quality training programme to enhance individual skills and to keep

At the time of the inspection the training programmes for staff were not routinely evaluated but inspectors were informed that this matter would be delegated to one of the new managers to carry out on a regular basis to ensure the effectiveness of such courses

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There is a good quality training programme to enhance individual skills and to keep

It was noted that there was much joint training between the fostering service staff and the foster carers which is good practice.

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 2 As already stated elsewhere in this report not all staff had seen their job descriptions nor had they seen the policies and procedures and staff and book. The company need to ensure that all staff have a copy of these documents and show that they understand what is expected of them.

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Standard 20 (20.1 - 20.5)

Since the appointment of the new designated managers all social work staff reported that they had been receiving regular management supervision and that a record of this was kept by their line manager. As was suggested in Standard 16 it would be helpful if a supervision contract is set up between the staff and their supervisor and that the minutes of each supervision session should be signed and dated by both parties. As already stated in Standard 19 the managers have instituted a regular staff meeting. Staff interviewed during the inspection reported that they found this meeting to be helpful, informative and beneficial.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 2 A number of additions and amendments were required of the foster carers manual following last year's inspection. Whilst the same foster carers handbook was in operation at the time of this year's inspection it was in the process of being comprehensively reviewed.

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Standard 21 (21.1 - 21.6)

The managers recognised the need for a clear strategy as outlined in Standard 21.2 and this is intended in the review of the foster carers handbook. As the agency has carers who were spread widely across the country it has been difficult to develop comprehensive relationships with other relevant services in each of these areas, as a result some carers were unsure about where to get help or how to receive local services to support them or the children placed with them. This problem has been recognised by the management of the service and it is intended that social workers supporting carers in each of the regions will undertake the task of building up resources and information in their local areas to provide the advice and support required of them.

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Standard 21 (21.1 - 21.6)

There are regular monthly support meetings for carers in each area and carers found these useful. There was a clear written strategy which set out the support and supervision visits to be provided to carers. The role of the supervising social worker is both clear to the worker and the carer. All of the carers interviewed as part of the inspection process felt supported and listened to by their supervising social workers.

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Standard 21 (21.1 - 21.6)

The issue of respite care has already been mentioned elsewhere in this report in terms of Foster Care Co-operative Ltd, The Page 42 ensuring all appropriate assessment and approval processes are undertaken for each carer undertaking respite for the agency.

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Standard 21 (21.1 - 21.6)

There were systems in place to ensure that foster carer reviews were undertaken regularly however it was not clearly understood by all staff and managers that the only way to change the terms of the foster carers approval was via the review process. As stated elsewhere in the report the Executive Director/Responsible Individual/Agency Decision Maker was inappropriately making decisions to alter the status and terms of the foster carers approval without recourse to the review process all the panel process. This will be for more fully discussed in Standard 30. As already stated, many of the foster carers were still registered with the placing authority and waiting for approval by the Foster Care Co-operative Panel. This needs to happen expediently.

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Standard 21 (21.1 - 21.6)

Following approval by the Foster Care Co-operative Panel the first review shall take place not more than a year after that approval and this needs to be referred to the Foster Care Co- operative Panel for consideration as required by Regulation 29 .5. Under the terms of Regulation 29 the fostering service may on any subsequent review of foster carers refer its report to the fostering panel for consideration, it is suggested that, as a matter of good practice, all reviews which involve the change in the approval status of foster carers is referred to the Foster Care Co-operative panel for consideration.

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Standard 21 (21.1 - 21.6)

Inspectors received a number of very positive reports from placing authorities which indicated good working relationships between the fostering service social workers and children's social workers.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 2 Upon approval foster carers are provided with a comprehensive foster carers handbook and sign a copy of the agency's Foster Care Service Agreement. However as already stated in this report, the Foster Care Service Agreement does not meet the requirements as outlined by Schedule 5 of the Fostering Services Regulations 2002 and the Foster carer handbook is presently being comprehensively reviewed.

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The fostering service is a managed one that provides supervision for foster carers

Each approved foster carer is supervised by a named and appropriately qualified social worker who is able to provide them regular support and supervision.

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The fostering service is a managed one that provides supervision for foster carers

Whilst inspectors noted that foster carers clearly understood that they would receive occasional unannounced visits from their supervising social worker each year, these were not recorded as such and therefore difficult to evidence. It is suggested that a pro forma document is devised to cover specific areas that need to be inspected, so that supervising social worker can clearly record each unannounced visit appropriately.

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The fostering service is a managed one that provides supervision for foster carers

Records of complaints and allegations were kept separately by the executive director/ responsible individual. It is important that these documents are fully scrutinised and monitored on a regular basis by the management group in accordance with Regulation 42 Schedule 7.

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The fostering service is a managed one that provides supervision for foster carers

There is a system of practical support for carers including all the elements of Standard 22.7. Foster Care Co-operative Ltd, The Page 43 The new policy document outlining the details of the deregistration of foster carers does not comply with Regulation 29, does not fit with the agency's policy on allegations and needs to be cross-referenced with the system to be developed which will outline the circumstances in which a foster carer should be removed from foster carer register.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 2 As already stated in Standard 19 the fostering service had contracted with the organisation BAAF to provide regular and appropriate training courses for the staff and foster carers. The training programme for the year included courses such as; managing difficult behaviour, caring for sexually abused children, and attachment, separation and loss. The training file also evidenced the training that had been provided for foster carers on such subjects as; child protection and sexual abuse, safe caring, making placement work and valuing diversity.

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provide high quality care and meet the needs of each child/young person placed in

The fostering service staff regularly runs the " Choosing to Foster" course for prospective carers, this is run as a residential weekend, and this includes the opportunity for prospective carers to meet with experienced foster carers. The fostering service intends to explore the training needs of particular groups such as male carers and have identified some BAAF courses which meet this need.

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provide high quality care and meet the needs of each child/young person placed in

Whilst safe caring is an issue that is fully discussed during a "Choosing to Foster" course, appropriate training on safe caring for all members of the foster carer household, including the birth children of foster carers, other children in placement and any other adult members of the household, has not been provided. This needs addressing.

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provide high quality care and meet the needs of each child/young person placed in

Inspectors were informed that help or support required by the sons and daughters of foster carers would be considered and that this is addressed in the review process with foster carers.

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provide high quality care and meet the needs of each child/young person placed in

Foster carers informed inspectors that particular topics will discussed at the foster carers’ support group meetings which were held monthly. Issues such as; contact and communicating with children were examples of this.

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provide high quality care and meet the needs of each child/young person placed in

Inspectors were informed that the fostering service had also begun to provide training for panel members and during the course of the year competency-based assessments and respite care issues had been covered. Foster Care Co-operative Ltd, The Page 44

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 2 The case records for the young people placed with the fostering service held poor information. Inspectors looked at the records of 12 children and most of these lacked important documents such as; placement plans, placement agreements, health information, minutes of reviews etc. In a number of instances, placement agreements of the child's previous placements were on their file and placement agreements relating to their siblings in different placements. Inspectors were not convinced therefore, that the fostering service were able to make appropriate matches or decisions relating to the children placed with them. The lack of foster placement agreements was very concerning and this matter needs addressing immediately.

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Relevant information from the case records is made available to the child and to

It was noted however enormous improvements in the agency managing to obtain personal education plans, statements of education and schools reports as previously mentioned in Standard 13.

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Relevant information from the case records is made available to the child and to

Whilst foster carers reported understanding why the child was in foster care they were not always aware of the child's legal status and this information is not always documented.

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Relevant information from the case records is made available to the child and to

The case recording policy needs to include procedures for sending all the relevant records to the responsible authority when a child leaves the agency's foster care placement.

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Relevant information from the case records is made available to the child and to

Records of visits undertaken by supervising social workers were not always held on the foster carers or the child's file, managers need to check the files on a regular basis to ensure that all relevant information has been sent and is stored appropriately.

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Relevant information from the case records is made available to the child and to

The children’s register needs some additions in order to comply with Regulation 22 Schedule 2; in particular; the name and address of the foster parent, the date on which he ceased to be placed there, his address prior to placement, his address on leaving the placement, and the statutory provision under which is placed with foster carers.

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Relevant information from the case records is made available to the child and to

Foster carers have been provided with diaries for each child placed with them. The inspectors noted that there was some confusion about who should be recording information in these diaries and what sort of events should be recorded. It is advised that further clarification is provided to foster carers on this matter. It is suggested that the children and young people placed with foster carers are fully involved in recording information about themselves, as appropriate. Foster Care Co-operative Ltd, The Page 45 Inspectors noted that there was positive evidence that foster carers were supporting children and young people to keep appropriate memorabilia, to which the young people were helped to understand and reflect the history and current circumstances.

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Relevant information from the case records is made available to the child and to

Inspectors noted that not all foster carers stored their information in a secure manner and advised the foster care service that supervising social workers should be more vigilant in checking the way in which confidential information was stored.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 2 As stated elsewhere in this report there is a policy on case recording, including access to records and administrative records. This policy still needs some attention to clarify who will be responsible for taking remedial action to ensure the quality and accuracy of all records kept. It is advised that managers supervising social worker staff should regularly monitor case files and scrutinise their content.

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The fostering service's administrative records contain all significant information

Confidential records of carers and young people placed, are held centrally at the Malvern office. However social workers working from home also keep current records of the cases they are working on. Managers should ensure that these records are collected regularly and placed on the main working file to allow proper scrutiny and monitoring to take place.

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The fostering service's administrative records contain all significant information

There is a written policy on case recording and access to records, however this policy is not well understood by foster carers and children placed. This information needs to be bought to the attention of foster carers and young people and could usefully be discussed with them at a foster carers’ support group meeting. The procedure for storing and managing confidential information needs to be discussed with staff, specialist advisers and panel members, this also needs to be added to the case records policy.

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The fostering service's administrative records contain all significant information

The register for foster carers as required by Regulation 31 of the Fostering Services Regulations is not fully complete and needs some additions. It is recommended that carers who are approved for respite only are also added to the register of foster carers.

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The fostering service's administrative records contain all significant information

The fostering service has set up separate systems for recording allegations and complaints. It is suggested that the complaints log includes the date of the complaint, the description of the complaint, the name of the complainant, the name of the person/issue complained about, the name of the person undertaking the investigation, the stage of the complaint, the conclusion and the outcome or action.

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The fostering service's administrative records contain all significant information

The allegations log was not being kept up-to-date. Inspectors found two omissions and were concerned that the system for keeping these records was not being given proper management attention. A system for keeping these records, monitoring and scrutinising these records must be added to the list of items to be monitored by the registered person as required by Regulation 42 Schedule 7. Foster Care Co-operative Ltd, The Page 46 Number of current foster placements supported by the agency: 36 Number of placements made by the agency in the last 12 months: X

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months:

X Number of new foster carers approved during the last 12 months: 5 Number of foster carers who left the agency during the last 12 months: 6

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Maximum £

X Foster Care Co-operative Ltd, The Page 47

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The Premises based in West Malvern are used by the administrative, personnel and financial operations of the Company. The Fostering Service are planning to build up a social work team covering the Worcester and outlying areas based at this office. Both team managers designate and the Executive Director are also based at this office. As stated earlier in the report other supervising social workers covering the different geographical areas are based at home.

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Standard 26 (26.1 - 26.5)

The building is presently owned by and shared by another fostering agency. The building has facilities such as a large room which can be used for meetings, training, panel and other related purposes. The building is well-equipped and provides a suitable and pleasant environment for work and for carers to attend meetings and training. The building is insured by the owner and contents are appropriately insured by the Company. A security system is in operation. Whilst the premises has facilities for the secure retention of records in the lockable room, inspectors were not convinced that all of the rooms were locked at the end of each day. It is recommended that the staff ensure that a procedure is in place to ensure this happens.

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Standard 26 (26.1 - 26.5)

The company is presently in the process of planning a move to new accommodation in the Malvern Link area. This will be inspected in due course.

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Standard 26 (26.1 - 26.5)

The inspector was informed that appropriate measures are routinely undertaken by administrative staff to ensure that all information stored on IT systems is safeguarded. Foster Care Co-operative Ltd, The Page 48

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The Executive Director oversees the financial requirements and the viability of the fostering service together with the board members. Appropriate procedures to deal with situations of financial crisis were in place. Regulations and guidelines imposed upon businesses were conformed with.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The company operates and maintains sound appropriate accounting standards and practice, and has clearly documented financial arrangements for control and supervision of its financial affairs and powers.

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The financial processes/systems of the agency are properly operated and maintained

It has a written set of principles describing the financial procedures and responsibilities to be followed by staff, however inspectors were concerned to note that these policies and procedures had not been seen by staff operating the day to day financial matters, nor had they been seen by staff expected to follow such procedures. It is advised that these matters are fully discussed with all appropriate staff and that they are given a copy of the document to keep.

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The financial processes/systems of the agency are properly operated and maintained

The agency's accounts were maintained and properly audited by a registered accountant on a three-month basis. It is advised that minutes of the board meetings and of the consultative group are kept to evidence that financial matters are fully discussed and that this information is made available to members of the Co-operative. Foster Care Co-operative Ltd, The Page 49

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 Foster carers reported that payments were promptly made. Information contained in the foster carers manual clearly identified arrangements for carers’ expenses and items covered by the fostering allowance. These are reviewed annually on the first of April each year. The foster carer manual also comprehensively deals with issues pertaining to the employment status of the foster carers and the associated issues such as income tax liability and insurance. Carers are informed annually of increases to allowances paid. The current allowance levels are well publicised. Foster Care Co-operative Ltd, The Page 50

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 1 The inspector examined the ‘Protocols and Procedures’ pertaining to the fostering panel and the minutes of the last three panel meetings; observed a fostering panel, examined the reports prepared for the panel, discussed their roles on the panel with a number of panel members and interviewed the chair of the panel. The agency had clear written policies and procedures for the fostering panel, reviewed and re-written very recently. The chair of the panel reported that all panel members had satisfactory CRB checks. The panel chair had appropriate qualifications and demonstrable experience of working in the field of child care/child protection and in chairing meetings. She explained that she had been appointed through a reciprocal arrangement with another agency rather than through an interview. The agency uses a medical officer to assess applicants’ medical reports and one of the panel

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Fostering panels have clear written policies and procedures, which are implemented

members is a practising health professional. One member of the panel has a background in education.

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Fostering panels have clear written policies and procedures, which are implemented

All panel members were reported to have undergone training provided by BAAF on the work of the panel and further training in competencies is planned. The panel chair greeted applicants prior to their attendance at the meeting and reported the outcome of panel deliberations to them. The business of the panel meeting: two Form F assessments, was conducted appropriately; all panel members had received their papers in advance; in discussions, the chair ensured that panel members’ views were heard; members’ concerns demonstrated an understanding of their quality assurance role vis-à-vis assessments; their questions were well formulated and members assumed responsibility for specific questions to the applicants.

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Fostering panels have clear written policies and procedures, which are implemented

When summing up, the chair made sure that all panel members were clear about what was being recommended; however, once the recommendation was made, she did not state the reasons for the recommendations. This would explain why the minutes of previous meetings failed to record the reasons for the panel recommendations, in accordance with regulation 25(2).

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Fostering panels have clear written policies and procedures, which are implemented

The reasons for the panel’s recommendations must be recorded. The two Form F assessments presented to panel lacked essential information; although one was supported by a competencies matrix, this failed to provide information on lack of competency and how this would be managed; one lacked both information on competencies and a health and safety check; although reference interviews were included with the assessment papers, the written references were not; an employer’s reference was missing; not even the chair had access to the medical report, the only information being a comment in the Form F; a number of issues were mentioned but not fully explored in the Form F; the report on the ‘skills to Foster Care Co-operative Ltd, The Page 51 foster’ course, an integral path of the assessment process, were insufficiently detailed to inform the panel’s understanding of an applicant’s performance.

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Fostering panels have clear written policies and procedures, which are implemented

The fostering agency must ensure that the assessments presented to panel are compliant with Standard 17. The inspector was concerned that the panel’s wider quality assurance function was not fully understood and was underdeveloped. In interview the panel chair explained that although she used to have a regular meeting with the agency, this lapsed earlier in the year; she confirmed that there was no formal system for monitoring the quality of the assessment reports, monitoring the effectiveness of the work of the panel and reporting this to the agency. There was no system of obtaining and collating statistics to inform the quality monitoring role of the panel; previous minutes indicated that not all foster carer registrations have been transferred from the local authorities to the agency. The chair thought that the first annual reviews were not coming to panel on schedule; the chair had no information on whether children were placed outside the foster carers’ approved status and

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Fostering panels have clear written policies and procedures, which are implemented

what the process was if this happened. The chair explained that there were professional differences between her, in her role as chair of the panel, and the fostering agency; she was concerned about her professional integrity and admitted that this was one of the reasons why she had resigned from the panel. The inspector noted that two other panel members had also resigned.

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Fostering panels have clear written policies and procedures, which are implemented

The fostering agency must ensure that all panel members understand the quality monitoring role of the panel and ensure that systems are established to facilitate this.

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Fostering panels have clear written policies and procedures, which are implemented

As had been recorded in Standard 6, 8, 16 and 17, the inspectors are very concerned about the practice of the fostering services agency’s decision maker in altering the approval status of the foster carers in order to allow certain placements to go ahead without recourse to the review process or the panel process. This is not conducive to safeguarding the welfare of children, and undermines the quality assurance function of the panel. It is advised that the panel are fully informed of the structures and systems that are in place to ensure assessment approvals and reviews are managed effectively, and implemented effectively as outlined by Standard 16.6 and receive this information on a regular basis in accordance with Standard 30.6.

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Fostering panels have clear written policies and procedures, which are implemented

It was also noted that panel members had not had status checks carried out on them prior to commencing their role, one panel member did not have a CRB check, others had no references, no proof of qualification, no proof of identity and no employment history. This needs to be addressed immediately and carried out retrospectively on all panel members.

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Fostering panels have clear written policies and procedures, which are implemented

The establishment of the panel needs to be amended to ensure that, where the registered provider is an organisation at least one of its directors is a member. This needs to be addressed in compliance with Regulation 24.3.b. Foster Care Co-operative Ltd, The Page 52

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 9 NOT APPLICABLE Foster Care Co-operative Ltd, The Page 53

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 9 NOT APPLICABLE Foster Care Co-operative Ltd, The Page 54

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Date

Foster Care Co-operative Ltd, The Page 55

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible “We are working on the best way to include Provider responses in the published report. In the meantime, responses received are available on request.”

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Action taken by the CSCI in response to the provider’s comments:

Foster Care Co-operative Ltd, The Page 56 Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

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Action taken by the CSCI in response to the provider’s comments:

YES Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Foster Care Co-operative Ltd, The Page 57

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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relating to the inspection conducted on the above date(s) and that I agree with

the statutory requirements made and will seek to comply with these.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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Foster Care Co-operative Ltd, The / 23rd November 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Foster Care Co-operative Ltd, The / 23rd November 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Foster Care Co-operative Ltd, The / 23rd November 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Foster Care Co-operative Ltd, The / 23rd November 2004

S0000036963.V191124.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Foster Care Co-operative Ltd, The / 23rd November 2004

The paper used in this document is supplied from a sustainable source

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