Setting

Solutions Fostering Agency

Solutions (Ross) Ltd The Business Centre Llangarron Hereford Herefordshire HR9 6PG

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Solutions Fostering – 08.11.04

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Address

Solutions (Ross) Ltd, The Business Centre, Llangarron, Hereford, Herefordshire, HR9 6PG

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Date of latest registration certificate

Date of last inspection 24/4/03 Solutions Fostering – 08.11.04

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Date of latest registration certificate

Solutions Fostering Agency Page 2 Date of Inspection Visit 8th November 2004 ID Code

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Solutions Fostering Agency. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Solutions Fostering – 08.11.04

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INSPECTION VISITS

Solutions Fostering Agency Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Solutions Fostering Agency is a project that is part of a larger organisation, Solutions (Ross) Ltd a private company which provides residential child care services with education to young people who are experiencing emotional and behavioural difficulties. It’s Statement of Purpose states that the agency will provide foster placements for young people aged between 6 and 16 years who are experiencing emotional and behavioural difficulties and who are likely to make considerable demands on those caring for them. These young people may be admitted directly to foster care, others may have progressed from Solutions Residential units where it has been determined that their needs will be best met in a foster care placement. These plans may include either medium or long-term care and in some circumstances rehabilitation to their family home. Education is provided either through

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INSPECTION VISITS

Solutions School or in mainstream schools or colleges. They recruit carers from a wide range of backgrounds. All carers are trained, given a high level of support appropriate to their needs. Solutions recruit carers to undertake a variety of tasks the categories given are; Short term, long term, respite and holiday placements. Solutions Fostering – 08.11.04

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) This Inspection is the second annual inspection undertaken of Solutions Foster Agency. One Inspector conducted the inspection over a period of five days, during this time the Inspector reviewed records, observed and met with panel members and interviewed staff and the Manager. The Inspector also met four foster families in their homes, met with the foster children of the families and distributed questionnaires to all carers, children in placement and placing authorities.

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Inspector’s Summary

The following responses were received: Placing Authority Questionnaires returned.

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Inspector’s Summary

‘Solutions are an excellent agency with a very good support network’. The agency and their carers are dedicated, enthusiastic and able to work in partnership’.

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Inspector’s Summary

Feedback given by Social Workers with regard to changes they felt this Fostering Service should make has been incorporated into the main body of this report. Foster Carers Questionnaires returned.

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Inspector’s Summary

What do you think are the Best things about the fostering Service? ‘The support, also being able to pick the phone up and there is always a friendly voice at the other end’. ‘The staff work very hard, I am pleased with the service they provide for the young person and myself’. ‘The training courses offered’.

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Inspector’s Summary

Feedback given by foster carers with regard to changes they felt this Fostering Service should make has been incorporated into the main body of this report. Children’s Questionnaires returned.

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Inspector’s Summary

All children had received a copy of the children’s guide, and knew how to make a complaint if they were unhappy. All children confirmed that they were asked their opinion about their foster carers by Solutions Fostering Agency.

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Inspector’s Summary

The questionnaires were used to inform Requirements and Recommendations set out in this report. The Manager provided the Inspector with comprehensive and informative pre inspection information. The pre inspection questionnaires demonstrated that the Fostering Service was aware of areas where it met practice and areas where practice needed to be developed. The Inspector found that where the Managers and staff team, prior to the inspection, had identified shortfalls action plans and processes were already in place to inform change. The Inspector is confident that where short falls have been identified in this inspection report Solutions Fostering Agency’s capacity for improvement will bring the small number of scores from two to three with relatively small input and within short time scales. Solutions Fostering – 08.11.04

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Inspector’s Summary

Solutions Fostering Agency Page 7 Statement of Purpose. 1 of 1 Standard was met. There was a Statement of Purpose that was known to staff and described practice in line with policies, procedures and staff guidance for staff and foster carers.

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Inspector’s Summary

Fitness to provide or manage a fostering service. 2 of 2 Standards were met. The Manager of the fostering service possessed the necessary business and management skills to manage the work efficiently and effectively. Solutions Fostering Agency had followed clear staff vetting policies and procedures to ensure all checks and references were undertaken and suitable for any persons managing the fostering service.

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Inspector’s Summary

Management of fostering service. 2 of 2 Standards were met. In questionnaires, interviews and group discussions Managers, staff and foster carers were able to describe well-established lines of communication and accountability. Effective systems were in place that enabled the Manager to monitor a range of matters that were used to inform practice and improve the quality of foster care provided by the service.

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Inspector’s Summary

Securing and promoting welfare. 1 of 9 Standards was partially met and 8 were met. At the time of this inspection the Foster Placement Agreement did not wholly conform to Schedule 6. Foster Placement Agreements should be produced in line with Regulation 34 (3), Schedule 6 and given to all foster carers. Specific shortfalls are referred to in appropriate sections of this report. In interviews and questionnaires foster carers and children gave positive feedback and examples of good practice with regard to the support they received from Solutions.

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Inspector’s Summary

Recruiting, checking, managing, supporting and training staff and foster carers. 1 of 9 Standards was partially met and 8 were met. The Foster Care Agreement should be developed in line with Regulation 28(5) b, Schedule 5 to include points 4,10, 12 and 13. Foster carers are managed, trained and supported by a team of staff who are appropriately experienced and qualified. There are systems in place that promote supervision, team meeting and access to corporate and specialist training.

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Inspector’s Summary

Records. 2 of 2 Standards were met. All records were maintained in line with the Regulations and Standards.

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Inspector’s Summary

Fitness of premises for use as fostering service. 1 of 1 Standard was met. The premises used as offices for the fostering service are suitable for the purpose.

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Inspector’s Summary

Financial requirements. 3 of 3 Standards were met. In interviews and pre inspection questionnaires the Manager was able to describe clear policies and procedures relating to finance.

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Inspector’s Summary

Fostering panel. 1 of 1 Standard was met. The Inspector observed a panel meeting. The Panel function in accordance with Regulations 24, 25 and 26 of the Fostering Services Regulations 2002. Solutions Fostering – 08.11.04

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Inspector’s Summary

Solutions Fostering Agency Page 8 Short-term breaks. N/A

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Inspector’s Summary

Family and friends as carers. N/A Solutions Fostering – 08.11.04

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Solutions Fostering – 08.11.04

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 42 FS4 The Review of Quality of Care should be developed and written guidance produced to explain the system to meet Regulation 42(1) (b), (2) and (3) to improve the quality of foster care provided by the fostering agency. A copy of reports written in respect of any review conducted in relation to matters monitored must be supplied to the Commission and made available to the persons mentioned in Regulation 3(2). 31 st March

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STATUTORY REQUIREMENTS

2 34(3) FS13FS12 FS10FS8 Foster Placement Agreements should be produced in line with Regulation 34 (3), Schedule 6 and given to all foster carers.

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STATUTORY REQUIREMENTS

The Foster Placement Agreement should cover the matters detailed under Standard 13.8. 31 st March

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STATUTORY REQUIREMENTS

3 28(5) (b) FS22 The Foster Care Agreement should be developed in line with Regulation 28(5) b, Schedule 5 to include points 4,10, 12 and 13. 31 st March Solutions Fostering – 08.11.04

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS15FS3 The agency should ensure that all written references are followed up with telephone enquiries.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS11 Solutions Fostering Service should explore a range of communication tools available to develop their welcome booklet in formats that would be appropriate and specific to children with learning and language difficulties.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS13 Solutions Fostering Service should organise training with regard to legislation relating to education and the rights of children in care and ensure that all foster carers are supported to enable young people to access education.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 FS7 Solutions Fostering Service newly developed policies and procedures include a section on Standard 7, this section would benefit from being expanded to describe the practice observed in line with 7.1 to 7.7.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 FS13 Solutions Fostering Agency should develop the procedure relating to education to ensure there are clear arrangements in place to support children and foster carers if any child is not in school. These arrangements should include structured occupation during school hours.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 FS16 Solutions Fostering Agency should ensure the Annual Business Plan identifies at what point administrative support will increase.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 FS19 The Manager should ensure the effectiveness of training programmes for staff by evaluating events held and reviewing and up dating staff training annually.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 FS21 The communication systems between the supervising social worker and link worker should be reviewed and monitored to ensure effective communication that will meet the needs of foster carers and children.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10. Solutions Fostering – 08.11.04

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 5

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals NA • Directors of Social services NO • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements NA • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents YES • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 5/11/04 Time of Inspection 9.30 Duration Of Inspection (hrs) 40 Solutions Fostering – 08.11.04

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PART B INSPECTION METHODS & FINDINGS

Solutions Fostering Agency Page 15 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Solutions Fostering – 08.11.04

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 Solutions Fostering Service has an up to date and accurate Statement of Purpose and Children’s Guide, which set out the aims and objectives of the Service and the facilities it provides. The Statement of Purpose gives an outline of the management and staff structure. The Children’s Guide is appropriate to the age range of the children placed. Solutions Fostering Service should consider developing the Children’s Guide using symbols, pictures and photos for children with learning difficulties. The Children’s Guide is given to young people when they are placed with a foster carer. The Statement of Purpose is shared with those working for the fostering service, who are able to discuss its contents at team meetings and give feedback. The Statement of Purpose is shared with children’s parents after the placement meeting, by

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There is a clear statement of the aims and objectives of the fostering service and of

post or via the placing Social Worker. Placing and prospective placing authorities are sent a copy of the Statement of Purpose as part of the matching process. A Foster Carer Handbook is given to all foster carers. At the time of the inspection the agencies policies and procedures had just been reviewed. These will be made available to all staff and foster carers. All the new policies and procedures accurately reflect the Statement of Purpose. Solutions Fostering – 08.11.04

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 At the time of the inspection a new manger had been recruited to the service and had been in post for one week. An application for registration was being processed by the CSCI. The new manager has a professional qualification relevant to working with children, a qualification in management, at least two years’ experience of working with children within the past five years and at least one years’ experience of working at a senior level. In interview the manager demonstrated a clear understanding of management theories that can be used to promote effective leadership of staff and operations. The organisation had implemented an effective and clear strategy for managing the fostering service whilst the previous manager was on maternity leave.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 Procedures had been followed to ensure the persons carrying on and managing the fostering service are suitable people. The Inspector sampled the staff file for the newly appointed manager. All checks had been completed in line with Standard 3 and Regulation 7 except for taking telephone references. The agency should ensure that all written references are followed up with telephone enquiries, these should be recorded. Solutions Fostering – 08.11.04

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 The agency has procedures in place for monitoring and controlling the activities of the fostering service. The Inspector was told that there have been and there will be regular meetings between the acting manager/manager and the provider, which follow the format of schedule 7. The manager provides 3 monthly written reports to the provider. This system should be developed and written guidance produced to explain the system to meet Regulation 42(1) (b), (2) and (3) to improve the quality of foster care provided by the fostering agency. A copy of reports written in respect of any review conducted in relation to matters monitored must be supplied to the Commission and made available to the persons mentioned in Regulation 3(2). In interviews the manager, staff and foster carers described clear roles for the manager and

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There are clear procedures for monitoring and controlling the activities of the

staff and well-established lines of communication and of accountability between the manager, staff and carers. The fostering service has an information pack, which is sent to all enquiring Local Authorities and purchasers. In interviews the manager, staff and carers were aware of their responsibility to declare any possible conflicts of interest.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 6

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 1 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 4

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 3 Number of the above complaints which were substantiated: 0 Solutions Fostering – 08.11.04

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 The fostering manager has a clear job description detailing his main duties and responsibilities. At the time of this inspection the person specification was being developed. There is a clear and effective procedure in place that identifies the person in charge when the manager is absent. Solutions Fostering – 08.11.04

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 The foster homes visited by the Inspector demonstrated accommodation appropriate to the needs of young people. The homes were well furnished and decorated and maintained to a good standard of cleanliness. Young people accommodated had their own bedroom. In interviews with foster carers and staff the Inspector was informed of annual unannounced visits and annual health and safety visits. In interviews the Manager and staff described the procedure for the assessment and placement of children who have been abused or have abused other children. Solutions Training Programme provides induction and training in health and safety matters and first aid. Foster carers are provided with written guidelines regarding their health and safety responsibilities. In interviews the Manager and staff described procedures for ensuring foster carers transport was safe and appropriate to the needs of the young people placed. This included

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The fostering service makes available foster carers who provide a safe, healthy and

maintaining copies of appropriate current documents, car insurance, MOT, driving licence, on each foster carers file. It was clear to the Inspector that foster carer’s understood that they may be interviewed or visited as part of the Commission’ inspection process.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 Solutions Training Programme provided induction and training in ‘Valuing Diversity’ and ‘Men in Foster Care. Solutions newly developed policies and procedures include a section on Standard 7, this section would benefit from being expanded to describe the practice observed in line with 7.1 to 7.7. These policies and procedures will be made available to all staff and foster carers. In interviews foster carers were able to describe appropriate care and practice to meet the individual needs of young people. Foster carers were able to demonstrate positive relationships with schools and clubs to ensure that the individual child’s welfare was developed and promoted. Staff, foster carers and the Manager were able to describe how a child with a disability was assessed and supported to maximise their potential within a foster home. The Manager and

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The fostering service ensures that children and young people, and their families, are

staff described how appropriate equipment or adaptations to carers home or vehicle would be provided if required. Solutions Fostering – 08.11.04

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 2 Staff and foster carers described the matching process. This process considered the child’s assessed needs and written assessments of the child and their family and carers. Solutions discuss and meet with foster carers prior to a placement. At the time of this inspection the Foster Placement Agreement did not wholly conform to Schedule 6. Foster Placement Agreements should be produced in line with Regulation 34 (3), Schedule 6 and given to all foster carers. Specific shortfalls are referred to in appropriate sections of this report. Foster carers confirmed that all information available to Solutions is copied and held by them at the time of placement. When a young person is referred to Solutions the Local Authority is asked to complete a Referral Document and forward all relevant Looked After (LAC) documentation. Foster carers and staff described the process of introduction of young people to a foster

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carers only if they represent appropriate matches for a child for whom a local

family. In interviews foster carers stated that some children did not have the opportunity to visit or meet foster carers prior to placement but this only happened in the case of an emergency placement.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 The agency has sound systems and protocols in place for the protection of children in foster care from abuse as can be evidenced from its policies, procedures, foster care handbook, list of training courses and other guidance. The agency has established good links with the local child protection office and is working hard to establish good links with the other child protection offices in the areas where their carers live. Solutions Training Programme provides induction and training for support staff and foster carers in Child Protection, Anti Bullying and Whistle blowing. All policies and procedures are made available to all staff and foster carers. The Behaviour Management Policy includes the levels of physical intervention, which is accepted and refers to the Managing Behaviour Positively training given to all members of

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The fostering service protects each child or young person from all forms of abuse,

staff including foster carers. Management systems are in place to collate information on the circumstances, number and outcome of all allegations of neglect and abuse of a child in foster care. Systems to evaluate this information are continuing to be developed by the Manager.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 3 Solutions Fostering Agency has a policy on working with parents and relatives, which positively promotes contact with children’s families through personal visits, telephone and letter writing. Family contact is supported and promoted. At the time of this inspection arrangements for children to have contact with his parents and any other specified persons and details of any court order relating to contact did not form part of the Foster Placement Agreement in line with Regulation 34(3), Schedule 6 (please refer to Standard 8). These details were in the child’s LAC documents. Where necessary, contact visits were supervised by staff. Foster carers stated that they felt supported by Solutions Fostering Agency. Contact arrangements and their perceived impact on the child will be monitored in formal supervision sessions.

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encouraged to maintain and develop family contacts and friendships as set out in

The views of children and young people are sought at reviews and through statutory social worker visits. All foster carers’ recorded daily events, which included contact. Financial support is provided to the carer for transport and other costs incurred in ensuring contact takes place.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 The young persons welcome booklet provides children with guidance on how to raise concerns or complaints. Although there were procedures to ensure children with learning difficulties were supported by foster carers and staff to make complaints, Solutions should explore a range of communication tools available to develop their welcome booklet in formats that would be appropriate and specific to children with learning and language difficulties. All foster carers received training on communicating with children. In discussions young people were able to describe how they would make a complaint and whom they would talk to if they were upset. All young people were consulted about their foster placement prior to reviews, during meetings/sessions with staff and in daily conversations with foster carers. Solutions Fostering – 08.11.04

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 The agency’s policies and procedures provide good evidence that due regard is given to the health needs of children in their care. The Handbook given to foster carers provides information on health care to meet this Standard. All foster carers receive first aid training as part of their assessment. In interviews the foster carers stated that the fostering service makes clear their role in terms of helping to promote the health of a child in their care Staff and foster carers were able to describe to the Inspector a range of specialist services available within Solutions and the area the young person is placed. These services are taken into consideration when matching a young person to a foster family. Foster carers are involved in preparing review reports, which included a section on medical needs and health. The Foster Placement Agreement should include details in line with Schedule 6, 1(c) and 3

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 This agency states that it can provide education within the broader structure of Solutions (Ross) Ltd. for children placed with foster carers as an alternative to mainstream education. In interviews foster carers were able to describe positive relationships with Schools. The Foster Placement Agreement should be developed to meet Regulation 34(3) 1(e) and Standard 13.8 (see Standard 8). Foster carers are involved in preparing review reports, which includes a section on education. Foster carers were able to describe how they supported young people to attend school and complete homework. In interviews the young people confirmed that they had access to computers and/or study materials and that foster carers attended school events and parents evenings. At the time of this inspection Solutions were under going work to ensure computer access for all young

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child or young person in foster care and ensures that she/he is encouraged to attain

people and safe access to the internet. Solutions Fostering Agency ensures all financial costs are met with regard to education. A procedure has been established to monitoring educational attainment, progress and school attendance. Solutions Fostering Agency should develop the procedure relating to education to ensure there are clear arrangements in place to support children and foster carers if any child is not in school. These arrangements should include structured occupation during school hours. Solutions Fostering Service should organise training with regard to legislation relating to education and the rights of children in care and ensure that all foster carers are supported to enable young people to access education. Solutions Fostering – 08.11.04

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 The agency has good systems in place to meet most of this standard for example “Leaving care action plans” “Leaving Care checklist” and “All about Me Leaving Care “ booklet for the young people. Staff and foster carers were able to describe how they would work to promote each individual’s independence skills in relation to their Placement Plan. Where appropriate, Local Authorities were preparing Pathway Plans. During discussions young people described differing levels of independence and supervised and unsupervised time. This was appropriate to each individual’s needs. Solutions Fostering – 08.11.04

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 There were clear written procedures for the recruitment and appointment of staff. The agency should ensure that telephone enquiries are made as well as obtaining written references for all staff as well as foster carers. Since the last inspection other professional staff have been used on a sessional basis as and when required and have been recruited in accordance with the Children’s Homes regulations. All young people have access to professional counsellors who are employed by Solutions. These sessions would be identified in the young person’s Placement Plan.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 There is a clear management structure with appropriate lines of accountability. Those staff interviewed stated that they were properly managed. In interviews and questionnaires staff and the manager were able to describe a range of systems in place to determine, prioritise and monitor workloads. Staff had weekly meetings to discuss workloads and prioritise tasks. The manager and staff described the systems in place to ensure assessments, approvals and reviews of carers are managed and implemented effectively. Professional supervision was provided to all staff. Staff and foster carers undertake on-going training. Solutions maintain carers training portfolios. Administration staff, based at HQ, support Solutions Fostering Agency. The Inspector was informed, in interviews with foster carers and young people, that access was made available to a range of people available to give advice.

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Staff are organised and managed in a way that delivers an efficient and effective

In interviews with staff and foster carers, the Inspector was informed that they had written contracts, job descriptions and conditions of service. In interviews with staff and from placing authority questionnaires, it is clear that Solutions staff and children’s social workers work effectively together. At the time of the inspection there was an appropriate level of clerical and administrative support, however, in was acknowledged that with the growth of the agency this would need to be increased. Solutions Fostering Agency should ensure the Annual Business Plan Solutions Fostering – 08.11.04

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Staff are organised and managed in a way that delivers an efficient and effective

Solutions Fostering Agency Page 26 identifies at what point administrative support will increase. At the time of the inspection person specifications were being developed for the Team Manager and Office Manager.

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 Solutions have a good ratio of qualified staff and encourage and promote the retention of staff through supervision, clear workloads and terms and conditions. Solutions have a Recruitment Policy, which recruits an appropriate range of carers to meet the needs of children and young people. There was a clearly set out assessment process for foster carers which includes training and assessment. Solutions use the BAAF form F, which covers matters set out in Standard 17.7

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 Solutions Fostering Agency has sound policies and procedures, which result in staff and carers receiving good support training and development. This is a factor, which should contribute to the agencies retention of staff. An out of hour’s management and support service is available presently to foster carers via the residential support team of Solutions (Ross) Ltd. It remains the Agency’s intention to develop it’s own out of hours support service specifically for foster carers. Staff and foster carers informed the Inspector that there was a system of regular supervision for foster carers. Solutions Fostering Service has a health and safety policy for carers, children and staff. The Inspector did not read the policy to ensure it covers all legal requirements. Solutions Fostering Service has a Whistle Blowing Policy, which is made known to all staff

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 The agency has a clear plan for the training and development of all staff. All new staff are given induction training and have access to in house training. The agency has it’s own training officer and department who maintain training profiles on all its members of staff. Solutions (Ross)Ltd are a registered NVQ centre. The Manager should ensure the effectiveness of training programmes for staff by evaluating events held and reviewing and up dating staff training annually. Joint training between staff and foster carers is held on a regular basis. Solutions Fostering – 08.11.04

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 Staff, foster carers and the Manager informed the Inspector that all staff have access to policies and procedures, which gives them clear written details of the duties and responsibilities expected of them together with the policies and procedures of the organisation. The newly drafted policies and procedures will be shared with all staff and foster carers. The Inspector saw evidence that staff receive support and supervision. A record is kept of the content of the supervision and of progress made. Supervision sessions are planned on a monthly basis. Staff informed the Inspector that all staff are appraised on an annual basis. The Inspector saw evidence of regular team meetings, which are minuted.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 The agency has developed a strategy for support and supervision of carers that is well documented. In interviews staff and foster carers were able to describe their knowledge and understanding of this process to the inspector. In questionnaires, interviews and group discussions, staff and foster carers were able to describe a range of support available to foster carers and children. It was clear that both staff and carers understood the role of the supervising social worker and link worker who support the foster carer and child. In interviews a number of foster carers stated that communication between the supervising social worker and link worker could on occasions be more effective. The communication systems between the supervising social worker and link worker should be reviewed and monitored to ensure effective communication that will meet the needs of

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Standard 21 (21.1 - 21.6)

foster carers and children. The Inspector saw evidence of annual review reports being prepared and made available to the panel. Foster carers, in interview were able to explain the process of annual review. The Inspector saw evidence of good communication and clear roles and boundaries between staff and the young person’s social worker. In questionnaires children’s social workers stated that Solutions staff were proactive in working in partnership with placing authorities. Staff described how communication was maintained on a weekly basis by telephone and via regular written reports.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 2 Solutions foster carers sign a foster care agreement and contract of employment. They are also given a staff handbook, which sets out terms and conditions of employment. The Foster Care Agreement should be developed in line with Regulation 28(5) b, Schedule 5 to include points 4,10, 12 and 13. Foster carers informed the Inspector that they were aware of what was expected of them and of the fostering agency. The Inspector saw evidence of completed Foster Care Agreements on files. The foster carers informed the Inspector that on approval they were given a handbook of procedures covering policies, procedures, guidance, legal information and insurance details. The Inspector was informed that this is regularly reviewed and updated. Solutions Fostering – 08.11.04

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The fostering service is a managed one that provides supervision for foster carers

Solutions Fostering Agency Page 28 Supervisory meetings between foster carers and staff take place on a regular basis. The Inspector saw evidence of these meetings recorded in the foster carers files. These records need to be signed and dated. Unannounced visits have been taking place annually. Foster carers described the system of support available to them by Solution, which included an out of hour’s support system, and regular respite care. In interviews, foster carers described that they received prompt payment, insurance cover and access to social work support. Foster carers were provided with information regarding the complaints procedures and the procedures dealing with investigations into allegations. Solutions Fostering Service has a system to record and monitor complaints and child protection allegations. Clear policy exists which outlines the circumstances in which a carer should be removed

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 There was an on-going programme of training for foster carers, which included pre-approval, induction training and safe caring. Foster carers could also undertake NVQ Level 3 in caring for children. All Solutions staff including foster carers were expected to undertake basic generic training courses in first aid, food hygiene child protection etc. Solutions need to develop an Induction Pack specific for foster carers. All training fits within a framework of equal opportunities and anti- discriminatory practice. Where two adults in a household are approved as joint carers both are expected to complete training Training was organised to facilitate attendance. Support was provided with regard to childcare for foster children placed if needed. Solutions have a clear policy that it was the responsibility of the foster carer to ensure the safety and

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provide high quality care and meet the needs of each child/young person placed in

well being of their own children. Solutions Fostering – 08.11.04

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 The Inspector was informed that all information and documents are provided to the placing authority on request and when a young person leaves Solutions all relevant records are sent to the responsible authority. Foster carers described to the Inspector how they are trained in life story work and provided with the necessary information and equipment to help a young person understand and record past significant events. The Inspector heard from foster carers how they encouraged a young person to reflect and understand their history and to keep appropriate memorabilia. Foster carers described how they were expected to complete daily records and monthly review reports for each young person placed with them. These monthly reports formed the basis of the Looked After Children (LAC) review reports.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 Solutions keep separate records for staff, carers, children, complaints and allegations against carers and staff. There was a system to monitor the quality and adequacy of records. Staff monitor the quality and adequacy of records written by foster carers and the manager monitors the quality and adequacy of staff records during supervision. The Inspector saw evidence of records being securely stored both at the fostering agency HQ and with foster carers. Records were in a form, which could be readily passed on if a young person moved to another placement. The Inspector saw evidence of permanent, secure, and private records for each young person and foster carer, which can be seen by the young person, their parents or foster carers. The Inspector sampled young people’s files and found records legible and non-stigmatising

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The fostering service's administrative records contain all significant information

and in keeping with the Looking After Children System. Records of complaints and allegations were clearly recorded on the relevant files and a system existed for keeping records about allegations and complaints and for handling these confidentially and securely. Solutions Fostering – 08.11.04

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The fostering service's administrative records contain all significant information

Solutions Fostering Agency Page 30 Number of current foster placements supported by the agency: 6 Number of placements made by the agency in the last 12 months: X

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months:

X Number of new foster carers approved during the last 12 months: X Number of foster carers who left the agency during the last 12 months: X

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The current premises meet all the Standards. The agency has a robust administrative system. There were identifiable, well-equipped office premises that provided facilities for training, supervision, reviews and administration and to which staff and others had access during normal office hours. Facilities existed for the secure retention of records, IT systems, and the building was appropriately secured. The premises and its contents were adequately insured. Solutions Fostering – 08.11.04

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The agency has a business plan and financial statements for the period under inspection.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The Inspector was informed that the agency has a clearly written set of principles and standards governing financial management. The Inspector was informed that the agency’s accounts are maintained and audited by a registered accountant.

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 The agency have a written policy detailing the fostering allowances payable and this is contained in the handbook given to all foster carers before a child is placed with them. Staff and foster carers were able to describe this procedure. Solutions Fostering – 08.11.04

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3 The agency operates a joint fostering panel with Nene Valley Fostering Agency based in Peterborough. The Inspector was told that the necessary criminal checks had been undertaken and verified when inspected by Cambridgeshire CSCI. The panel membership accords with Regulation 24. The Inspector observed a Panel Meeting which operated in accordance with Regulations 24, 25 and 26. The Panel was chaired in a planned and robust manner. The Inspector was told that the Panel met ten times a year and that each panel member received training. The Chair was aware of a number of potential difficulties that could occur because of the geographical distance between Cambridgeshire and Herefordshire. The Chair explained that regular meetings take place between herself and the director of Solutions (Ross) Ltd. to resolve this

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Fostering panels have clear written policies and procedures, which are implemented

problem and keep on top of the issues and in order to maintain the Panel’s knowledge of Solutions Fostering Agency. Solutions Fostering – 08.11.04

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 0 Not applicable.

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 0 Not applicable. Solutions Fostering – 08.11.04

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 8 th November 2004 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible

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comments/confirmation relating to the content and accuracy of the report for

We are working on the best way to include provider responses in the published report. In the meantime responses received are available on request from the local Hereford office. Solutions Fostering – 08.11.04

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary NO

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report NO

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Action taken by the CSCI in response to the provider’s comments:

NO Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion NO

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report:

Provider has declined to provide an action plan NO

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Solutions Fostering – 08.11.04

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable. Solutions Fostering – 08.11.04

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Solutions Fostering Agency / 8th November 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Solutions Fostering Agency / 8th November 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Solutions Fostering Agency / 8th November 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Solutions Fostering Agency / 8th November 2004

S0000033934.V187030.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Solutions Fostering Agency / 8th November 2004

The paper used in this document is supplied from a sustainable source

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