Setting

X10029.doc Version 1.40 Page 1 FOSTERING SERVICE

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Lead Inspector Lynn Paterson Announced Inspection 25th September 2006 09:00 Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 2 The Commission for Social Care Inspection aims to:

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• Put the people who use social care first • Improve services and stamp out bad practice • Be an expert voice on social care • Practise what we preach in our own organisation

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Reader Information Document Purpose Inspection Report Author CSCI Audience General Public Further copies from 0870 240 7535 (telephone order line) Copyright This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Internet address www.csci.org.uk Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 3 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Fostering Services. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop

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Every Child Matters, outlined the government’s vision for children’s services and formed the basis of the Children Act 2004. It provides a framework for inspection so that children’s services should be judged on their contribution to the outcomes considered essential to wellbeing in childhood and later life. Those outcomes are: • Being healthy • Staying safe • Enjoying and achieving • Making a contribution; and • Achieving economic wellbeing.

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In response, the Commission for Social Care Inspection has re-ordered the national minimum standards for children’s services under the five outcomes, for reporting purposes. A further section has been created under ‘Management’ to cover those issues that will potentially impact on all the outcomes above.

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Copies of Every Child Matters and The Children Act 2004 are available from The Stationery Office as above This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 4

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Name of service

Address Whalley Road Wilpshire Blackburn Lancashire BB1 9LL

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of places

Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 5

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Conditions of registration:

Date of last inspection 2nd February 2006

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Brief Description of the Service:

Child Action North West (CANW) is a registered charity and operates its fostering service as one of a range of children’s services provided by them. Placements were available for children and young people aged between 0 - 18 years, covering short/long term, emergency or planned. Remand and mother and baby referrals were also considered.

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Brief Description of the Service:

A total of thirteen staff were employed by the service. This included, an operations manager, social workers, support workers, placement/administrative staff, therapeutic social worker and a teacher (Care Services).

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Brief Description of the Service:

Twenty foster carer families were caring for a total of twenty-nine children and young people. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 6

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SUMMARY

This is an overview of what the inspector found during the inspection.

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SUMMARY

The inspection of Child Action North West (CANW) commenced on 25th September 2006 and was carried out over a five -day period. Prior to the inspection a meeting had been held with the agency operational manager and a timetable had been arranged as to how the visit would be organised.

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SUMMARY

The first day was spent meeting with the operational manager and agency staff, reading files and other documentation. The following days involved discussions with staff and visits to foster carers and young people and participating in a foster carer support group meeting.

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SUMMARY

Six foster carers and young people looked after files were examined in detail. Agency staff files and panel member’s files were also viewed and CRB (Criminal Records Bureaux) documentation checked.

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SUMMARY

Five carers had been contacted by telephone for discussion about their perception of the agency and letters had been sent to all the agency foster carers to gain insight into how they viewed the level of support provided to them from the agency.

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SUMMARY

Questionnaires were sent to all the young people placed with CAWN foster carers.

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SUMMARY

Questionnaires were sent to six placing social workers.

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SUMMARY

Pre inspection questionnaires were also sent to CANW agency, which they completed and returned before the inspection commenced.

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SUMMARY

Policies and procedures were also looked at during the site visit and a tour of the premises was undertaken.

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SUMMARY

Fieldwork included discussions with health workers, social workers safeguarding officers and the chair of the fostering panel. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 7

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What the service does well:

Foster carers questionnaires asked, ‘What’s the best thing about the agency’: Comments included: -

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What the service does well:

“ 24 hour support. Carers are always able to speak to someone who understands their situation”

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What the service does well:

“The manager is very good, she listens to us and always works hard to resolve our difficulties”

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What the service does well:

“The manager has so much to do but she always makes time for us”

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What the service does well:

“ I know if needed, someone will come out to me, as they have done at 1.30 am”

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What the service does well:

“They not only support me, but the children know if they can’t speak to me, the link workers are there for them too”

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What the service does well:

“There is always someone to talk to, about anything, night or day”

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What the service does well:

”Whoever answers the phone is happy to talk to you. Always get a welcome when I go to the office or training courses”

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What the service does well:

“The placement officer is great, she always gives the right information, gets back to you when she says she will and is pleasant and friendly at all times”.

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What the service does well:

“I like it here, they are very nice and treat me as a member of the family”;

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What the service does well:

“My foster carers look after me and ask me what I want”

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What the service does well:

Staff said they were very much supported by the operations manager who they felt listened to them and valued their opinion.

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What the service does well:

Records viewed show that the agency has a good process for matching children and young people to foster carers. Agency staff and foster carers said that Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 8 because of this process being in place the agency does not have to deal with many placement breakdowns.

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What the service does well:

Foster carers revealed they had great faith in the agency administrator/placement officer who they said fully understood the matching process for young people looked after.

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What has improved since the last inspection?

The agency has developed training for birth children of foster carers both at pre approval and post approval stage. Foster carers and young people spoken with said they felt this was a most useful addition to the training and greatly assisted foster carers birth children to have a better understanding of the looked after system.

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What has improved since the last inspection?

The agency has increased foster carers equality and diversity training and has linked CANW volunteer mentor service to Looked After Children. Records show this service has a diverse pool of staff from which foster carers can draw upon if required to offer support tailored to the individual needs of the young people living in foster care.

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What has improved since the last inspection?

The agency has developed a therapeutic social work input for young people living in foster care. This service comprises a therapeutic social worker and teacher who work with foster carers and young people. Feedback from foster carers and young people reveal this is seen to be a valuable addition to the service.

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What has improved since the last inspection?

Most policies and procedures have been reviewed and updated as appropriate.

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What has improved since the last inspection?

Looked after children’s forums have increased in frequency and foster carers said they welcomed this as it enabled young people to meet up and discuss issues and generally “have their say”.

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What they could do better:

Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 9 Whilst the service appeared to be sufficiently well managed records show that the agency is without a team manager, this role being currently covered by the organisations operation manager, who is carrying out a dual role. Agency staff advised that staffing difficulties have impacted unfavourably upon working practices. Records show that staffing changes occur frequently and staff advised they found it difficult to team - build in these circumstances.

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What they could do better:

During discussion it was further identified that one qualified social worker and the operations manager were leaving the agency.

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What they could do better:

The management arrangements of the service need to be addressed as a matter of urgency and this will be recorded in the requirement section of this document.

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What they could do better:

Foster carers raised concerns regarding staff training and qualification issues in relation to their allocated link workers. Staff records identified that not all staff are qualified or experienced in family placement work and this shortfall is also recorded in the requirements section of this report.

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What they could do better:

It was noted that link workers do not fully record their visits to foster carers and foster carers advised they do not see any written documentation in relation to the link workers visit, nor or they asked to sign any paperwork. It is recommended that all supervision meetings between foster carers and their link worker should be structured and recorded, signed by all involved with copies provided for foster carers to maintain in their own record file.

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What they could do better:

Foster carers said they were not fully aware of some of the agency policy and procedures or of the aims and objectives of the service. However at the pre inspection meeting the operational manager was able to provide up dated policies procedures, protocols and a revised statement of purpose, which she is in the process of sending out to all foster carers associated with the service. Unfortunately this document will need to be revised once again to reflect the staffing changes to the service.

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What they could do better:

It was noted that not all fostering panel members had been subject to all the necessary recruitment and selection checks or been provided with training on panel policies or protocols. This shortfall is recorded in the requirement section of this report.

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What they could do better:

Foster carers advised they were able to access information, assistance and advice from the agency 24 hours a day and this was seen to be a most positive part of the service. However staff members advised that this system impacted most unfavourably upon them and their life/work balance. One staff member said in his/her opinion this duty system was one of the reasons why staff recruitment and retention was poor. It is recommended that the duty system be reviewed to maximise the health and wellbeing of staff that have responsibility for providing this service. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 10 The operations manager and placement / administration officer displayed sound knowledge of the service and documentation and discussions revealed they had been proactive in their pursuits to improve the service. Many policies and procedures had recently been updated although not all foster carers had

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What they could do better:

received this updated information. However all people spoken with who were associated with CANW displayed a true commitment to improving the service to ensure the provision of positive outcomes for children looked after.

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What they could do better:

Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 11

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CONTENTS

Statutory Requirements Identified During the Inspection Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 12

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The intended outcome for this Standard is:

• The fostering service promotes the health and development of children.(NMS 12)

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The Commission considers Standard 12 the key standard to be

inspected at least once during a 12 month period.

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JUDGEMENT – we looked at the outcome for Standard:

Quality in this outcome area is good. This judgement has been made using all available evidence including the site visit The agency and its foster carers are proactive in promoting children’s/ young person’s health and any specialist needs, by providing foster care services which help each child/ young person to receive health care which meets his/ her individual needs.

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EVIDENCE:

Through discussion with staff and written information contained in policies and good practice guidance, there was evidence to show that Child Action North West provides foster care services which help each child/ young person to receive health care which meets his/ her needs for physical, emotional and social development, and that children/ young people are enabled to make informed decisions about their health needs.

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EVIDENCE:

Foster carers were clear about their responsibilities in respect of registering a child/ young person with a GP or dentist and taking the child/ young person to any health appointments when required, and this was evidenced through practice.

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EVIDENCE:

The agency provide accommodation for a number of children/ young people with specialist healthcare needs and there was evidence to show that foster carers were meeting their needs and that foster carers and the agency advocated effectively on the children’s/ young person’s behalf. Where full information had not been received from the placing authority, there were systems in place for this information to be sought. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 13 Comments on children’s questionnaires around help with healthy lifestyles included: “I’ve never been healthier”…”The whole balanced diet”…”Vegetables on every meal” ”I know what to eat to make me healthy”. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 14

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The intended outcomes for these Standards are:

• Any persons carrying on or managing the service are suitable. (NMS 3) • The fostering service provides suitable foster carers.(NMS 6) • The service matches children to carers appropriately.(NMS 8) • The fostering service protects each child or young person from abuse and neglect.(NMS 9) • The people who work in or for the fostering service are suitable to work with children and young people.(NMS 15) • Fostering panels are organised efficiently and effectively.(NMS 30)

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The Commission considers Standards 3, 6, 8, 9, 15 and 30 the key

standards to be inspected at least once during a 12 month period.

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JUDGEMENT – we looked at outcomes for the following Standard(s):

3.6.8.9.15.30 Quality in this outcome area is adequate. This judgement has been made using all available evidence including the site visit the agency has staff recruitment practices, which ensure that children and young people are fully safeguarded. Through a process of information sharing and the involvement of all relevant professionals and individuals, the agency is able to offer children and young people the most suitable match they are able to provide. However the fostering panel training, membership, recruitment and administration need to be addressed to ensure its function is fully effective.

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EVIDENCE:

It was not possible to observe the fostering panel as part of this inspection. Records show that previous panels had been inspected and no shortfalls had been noted.

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EVIDENCE:

Discussions with the panel chair revealed annual reviews of approval were undertaken and discussions took place around permanency matching, de- registrations and health monitoring of foster carers. The panel chair said the panel enjoyed a good working relationship in which all views were shared and discussed before decisions were made. Current panel members have expertise in education, child health, child protection and youth justice and records show that there are currently 2 vacancies on the panel for a young person who had Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 15 personal experience of the looked after system and a child care social worker. However it was noted that not all panel members had received panel training, and 2 new panel member’s files did not include CRB (Criminal records bureaux) checks This was discussed with the management team and it was agreed that

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EVIDENCE:

no panel members would take part in panel meeting until all relevant checks had been carried out and evidenced. It was revealed that panel training was in the process of being arranged and would be undertaken by all panel members.

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EVIDENCE:

Two new staff members have been recruited to the agency since the last inspection.

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EVIDENCE:

All records inspected were being maintained to a good standard. There are clear written recruitment and selection procedures for appointing staff, which follow good practice in safeguarding children/ young people and the fostering service operates a robust recruitment procedure. However it must be noted that this does not apply to fostering panel members (See requirement section of this report). The agency was able to evidence that the people who work in or for the service are recruited, managed, trained and supported as to ensure the best possible outcomes for children/ young people in foster care. However staff files revealed that not all supervising social workers (link workers) have the qualification, knowledge and experience to fulfil the requirements of their role. This was addressed with the operational manager who advised that she would review the situation as she is aware of the fact that all staff who carry

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EVIDENCE:

out assessment and supervision of foster carers must be suitably qualified, trained and experienced to do so.

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EVIDENCE:

Foster carers spoken with in groups, by telephone or within their own homes, said they are made aware and understand that they may be interviewed or visited as part of the inspection process.

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EVIDENCE:

All of the homes visited were warm, adequately furnished and maintained to a good standard of cleanliness. Within the homes visited, all the fostered children/ young people had their own bedrooms. The accommodation arrangements reflected the child’s/ young person’s assessed need for privacy and space.

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EVIDENCE:

Staff and foster carers said that health and Safety assessments are undertaken as part of the annual review and this was evidenced via panel records and on foster carer files. Records show health and safety issues are covered as part of the preparation training for foster carers; written guidelines are provided on health and safety responsibilities and health and safety issues are addressed during each visit to a foster care home by the Supervising Social Worker (Link workers).

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EVIDENCE:

Through discussions with key staff, foster carers and inspection of files, effective case tracking was carried out. This included process of referral and placement of children/ young people. The agency ensures that comprehensive Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 16 information is received from the placing authority wherever possible and takes into account the child’s/ young person’s care plan and written assessments of the child/ young person and their family, prior to the identification of a foster carer. Effective matching is promoted by means of information sharing and the involvement of all relevant professionals and individuals.

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EVIDENCE:

The agency have clear expectations in respect of Foster Placement Agreements and what is required from the foster carer and local authority. Where relevant information has not been forthcoming from local authorities, the agency have been pro-active in requesting this required information, in line with their responsibilities.

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EVIDENCE:

Where possible, a period of introduction is planned for the child/ young person to visit the proposed foster carer. This was evidenced through discussion with foster carers individually, regarding the moving in process, and at a support group where foster carers discussed ways of helping children/ young people settle in. Whilst it is acknowledged that this is not always possible in the case of emergency placements, it is an expectation that this would occur where the time frame allowed.

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EVIDENCE:

All foster carers receive training in the recognition of abuse, how to respond to signs of abuse and caring for a child/ young person who has been abused. This was evidenced through discussion with foster carers and agency staff; training programmes and recording on foster carer’s individual files. The training aims to develop foster carers’ awareness and understanding of all issues relating to the protection of each child/ young person from all forms of abuse, neglect, exploitation and deprivation. The agency places a high emphasis on “safe care” practice and staff said this is consistently and constantly reinforced through supervision, training and at support groups. The Foster Carers Handbook was seen to contain clear information and guidance to foster carers in safe care practice. However foster carers said they were awaiting the provision of the new foster carers handbook, which the agency revealed was “in the process of

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EVIDENCE:

being delivered”. In discussion with foster carers it was evident that they were able to recognise symptoms of abuse and were clear about what to do with the information.

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EVIDENCE:

There are clear policies and procedures on anti-bullying; that corporal punishment is not acceptable; and if a foster child/ young person is missing from home. Foster carers reported that the agency staff, were very responsive and actively involved in situations were children/ young people were missing from home. General behaviour management issues were discussed with foster carers and it was revealed that no training had been provided in restraint although many of the young people looked after experienced some behavioural difficulties. This was discussed with agency staff that said they would add “last resort restraint methods” to their future behavioural management training. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 17 Management systems were in place to collate and evaluate information on the circumstances, number and outcome of all allegations of neglect or abuse of a

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EVIDENCE:

child in foster care the agency had clear recording and reporting systems in place to ensure the information was shared with all appropriate people. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 18

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The intended outcomes for these Standards are:

• The fostering service values diversity.(NMS 7) • The fostering service promotes educational achievement.(NMS 13) • When foster care is provided as a short-term break for a child, the arrangements recognise that the parents remain the main carers for the child.(NMS 31)

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The Commission considers Standards 7, 13, and 31 the key standards

to be inspected at least once during a 12 month period.

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JUDGEMENT – we looked at outcomes for the following standard(s):

7.13 Quality in this outcome area is good. This judgement has been made using all available evidence including the site visit. The agency works with the child/young person, foster carers, local educational authorities and placing authority to promote educational achievement. Issues of diversity and the promotion of equal opportunity are discussed and addressed through training, policies and practices.

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EVIDENCE:

Through discussion with agency staff and foster carers; discussion with fostering panel chair and members of the fostering support group, there was a lot of evidence to demonstrate that the fostering service ensures that children/ young people and their families are provided with foster care services which value diversity, promote equality and recognise address her/his needs in terms of gender, religion, ethnic origin, language, culture and sexuality.

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EVIDENCE:

Staff revealed as part of the matching process careful consideration is given to issues such as race, culture, religion, and linguistic background of the carers, as well as the ability to respond to the children’s/ young person’s other care needs such as a history of abuse, and experience of working with challenging teenagers. Where required, arrangements are made for foster carers to receive and resource information so that appropriate and informed care can be provided. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 19 Foster carers training records show they are offered training in Cultural awareness, disability awareness and detailed information about the agency matching process which includes diversity issues and trans racial /cross community placements.

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EVIDENCE:

Foster carers revealed that they were linked to CANW volunteer mentor service to looked after children. They said this service has a diverse pool of staff to tap into as and when required.

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EVIDENCE:

Discussions with staff, foster carers, case tracking, feedback questionnaires, and good practice guidance revealed there was a lot of information to demonstrate that the fostering agency train and support foster carers to give a high priority to meeting the educational needs of each child/ young person.

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EVIDENCE:

Foster carers spoken with were seen to promote an environment in which education and learning is promoted and valued.

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EVIDENCE:

It was noted that there is a standing item on the Supervising Social Worker (link worker) Visit Form, which prompts discussion on educational needs and attainments.

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EVIDENCE:

Discussion with foster carers show foster carers are clear in respect of their role in school contact, for example parent’s evenings, open days, discussions with teachers. Foster carers advised that they attended school in the parental role however; this would be shared with the birth parent(s) according to levels of contact.

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EVIDENCE:

Documentation shows that placing social workers speak with all relevant people in order to obtain full information about the educational needs of the child/young person.

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EVIDENCE:

The foster placement agreement identifies the financial responsibility for all associated school costs. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 20

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The intended outcomes for these Standards are:

• The fostering service promotes contact arrangements for the child or young person. (NMS 10) • The fostering service promotes consultation.(NMS 11)

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The Commission considers Standards 10 and 11 the key standards to

be inspected at least once during a 12 month period.

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JUDGEMENT – we looked at outcomes for the following standard(s):

Quality in this outcome area is good. This judgement has been made using all available evidence including the site visit The agency and its foster carers work in partnership with children/ young people, their families and others significant to the child/ young person, to ensure that they are consulted about all aspects of their lives, according to their age and understanding. Contact arrangements are clear to enable children/young people to develop and maintain contact with all people who play a significant part in their lives.

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EVIDENCE:

There was evidence of clear procedures setting out how appropriate contact arrangements for each child/ young person in foster care are to be established, maintained, monitored and reviewed.

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EVIDENCE:

Foster carers said contact arrangements form part of the Foster Placement Agreement and Care Plan.

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EVIDENCE:

Records show that children and young people have a variety of contact arrangements and foster carers spoken with were clear as to their roles in support of these.

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EVIDENCE:

Financial and practical support is provided to the foster carer for transport or other costs involved in ensuring that contact visits take place. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 21 Agency staff said the fostering service actively encourages each child/ young person in foster care to maintain and develop family contacts and friendships as appropriate to their care plans and foster placement agreement.

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EVIDENCE:

From discussion with staff and foster carers it was evident that foster carers are encouraged to seek out children’s/ young people’s opinions and understand the importance of listening to the views of those children/ young people placed in their care. Foster carers revealed that their own reviews incorporate the views of the children/young people who are looked after and staff advised that exit questionnaires are fully utilised to gain information from young people who are leaving the looked after system.

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EVIDENCE:

Staff revealed that support workers have a role to work individually and in groups with children and young people to ensure that their views are promoted

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EVIDENCE:

Documentation used by the agency has been developed to use a format to promote consultation with children/ young people on a regular basis to ensure that their opinions and views are sought on all matters affecting them, including day to day matters.

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EVIDENCE:

Records viewed show that the agency has developed training for foster carers birth children to enable them to understand the looked after system and “have their say”.

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EVIDENCE:

From information in feedback questionnaires it was evident that children/ young people knew how to make a complaint about how they are being looked after, if they needed to. The agency’s Children/ Young Persons Guide contains information about how to complain and is produced in formats to provide this information that is age/ability appropriate. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 22

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The intended outcomes for these Standards are:

• The fostering service prepares young people for adulthood.(NMS 14) • The fostering service pays carers an allowance and agreed expenses as specified.(NMS 29)

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The Commission considers Standards 29 the key standard to be

inspected at least once during a 12 month period.

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JUDGEMENT – we looked at outcomes for the following standard(s):

Quality in this outcome area is poor. This judgement has been made using all available evidence including the site visit Each foster carer receives an allowance and expenses, the policy and process ensure that payments are made promptly and at the agreed time. However foster carers revealed they felt the payment system was not transparent.

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EVIDENCE:

From documentation seen and discussion with foster carers there was evidence to show that each foster care receives an allowance and expenses, which cover the full cost of caring for each child/ young person placed with him/ her. Foster carers commented that they always received their payments promptly and at the agreed time. However they said they did not receive clear information about allowances and expenses payable and how to access them, before a child/ young person is placed with them.

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EVIDENCE:

Discussions held at a foster carers support group, general feedback and examination of documentation show inconsistencies in the payments and allowances provided to foster carers. Foster carers said that the payment system was not a fair and equal method. Examples given included: -

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EVIDENCE:

“No holiday allowances provided for under eights”

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EVIDENCE:

“Mileage payments provided on an ad hoc basis” Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 23 “Financial assistance appears to be secretive and selective, not open and outward”

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EVIDENCE:

“You appear to have to ask repeatedly for help when we want something”.

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EVIDENCE:

“Lots of inconsistencies in payments and protocols to cover damage to foster carers home /belongings”.

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EVIDENCE:

It is essential that all foster carers have clear information about all the payments and expenses provided by the agency to ensure consistency and equality. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 24

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The intended outcomes for these Standards are:

• There is a clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.(NMS 1) • The fostering service is managed by those with the appropriate skills and experience. (NMS 2) • The fostering service is monitored and controlled as specified. (NMS 4) • The fostering service is managed effectively and efficiently.(NMS 5) • Staff are organised and managed effectively.(NMS 16) • The fostering service has an adequate number of sufficiently experienced and qualified staff.(NMS 17) • The fostering service is a fair and competent employer.(NMS 18) • There is a good quality training programme. (NMS 19) • All staff are properly accountable and supported.(NMS 20) • The fostering service has a clear strategy for working with and supporting carers.(NMS 21) • Foster carers are provided with supervision and support.(NMS 22) • Foster carers are appropriately trained.(NMS 23)

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The intended outcomes for these Standards are:

• Case records for children are comprehensive.(NMS 24) • The administrative records are maintained as required.(NMS 25) • The premises used as offices by the fostering service are suitable for the purpose.(NMS 26) • The fostering service is financially viable. (NMS 27) • The fostering service has robust financial processes. (NMS 28) • Local Authority fostering services recognise the contribution made by family and friends as carers.(NMS 32)

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The Commission considers Standards 17, 21, and 24 the key standards

to be inspected at least once during a 12 month period.

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JUDGEMENT – we looked at outcomes for the following standard(s):

1.2.5.16.21.22.24 Quality in this outcome area is adequate. This judgement has been made using all available evidence including the site visit The fostering service has a clear strategy in place for working with and supporting and training carers. However the fostering service does not have an adequate number of sufficiently experienced and qualified staff to enable children/ young people and foster carers to benefit from a consistent and reliable service. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 25

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EVIDENCE:

Foster carers said they did not have a copy of the agency statement of purpose and therefore were not sure of the aims and objectives of the service. Foster carers said that due to the many staff changes statements would be quickly out of date. The operational manager advised that the newly revised statement of purpose and updated policies and procedures were in the process of being provided to all foster carers. Revised documentation examined appeared clear and relevant.

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EVIDENCE:

The fostering service does not currently have an adequate number of sufficiently experienced and qualified staff to meet the needs of children/ young people for whom it aims to provide a service and is line with the agency’s Statement of Purpose. This was discussed with the operational manager who advised that she was in the process of addressing this, although she was very aware of the difficulties the agency had in recruiting appropriate staff.

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EVIDENCE:

There is a clearly set out process for the assessment of foster carers, which is supported by the fostering panel. However the shortage of staff and the lack of training for the fostering panel create some difficulties in this area.

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EVIDENCE:

It was noted that foster carers are recruited in line with the British Agencies for Fostering and Adoption (BAAF) Guidance and staff advised that in the absence of a team manager the operational manager has provided guidance and support to enable them to undertake their assessment and supervisory role. Staff said that the constant changes in staffing/staff supervision/line management had not assisted them with their teambuilding. In view of the fact that a qualified social worker recently left the agency and the operational manager is due to leave it must be noted that the agency will need to employ qualified staff to include a team manager who is qualified, knowledgeable and experienced in family placement to enable the team to be led, supported and motivated to provide positive outcomes for children looked after.

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EVIDENCE:

From discussions with foster carers, feedback received from questionnaires and comments made in the support group it was very evident that foster carers do not feel fully supported by the agency. Foster carers said that some staff were responsive and foster carers opinions were listened to and valued. However other comments highlighted feelings about the inconsistencies in the service ranging from sharing of information, financial assistance and differing qualification and experience of agency staff. All foster carers commented positively on the level of support they received from the operational manager Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 26 and administrator and said that both these people listened to what the foster carers had to say and responded well.

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EVIDENCE:

Foster carers said they received supervision visits from their supervising social worker (link worker) however they revealed that although notes were taken foster carers did not know the content. Foster carers said they were not asked to sign the notes or provided with a copy. The agency must ensure that all staff are consistent in their practice and utilise the policies and procedures as stated by the agency to ensure that foster carers are provided with structured recorded supervision.

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EVIDENCE:

Details provided by foster carers through discussions revealed that their homes were not always subject to a risk assessment prior to children being accommodated and some carers said this had created difficulties, especially if the child had mobility or behavioural problems. Agency staff must ensure that they follow the policies and procedures of the agency to provide a safe environment for the foster carers and the children looked after.

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EVIDENCE:

Foster carers said the agency operates a highly effective and responsive out of hour’s support system and comments included: -

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EVIDENCE:

“We have a very good out of hours support. If I need help at 1.30am someone will call me and assist”

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EVIDENCE:

“We have someone to call on at any time 24 hours a day”.

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EVIDENCE:

However staff questioned about their participation in the out of hours support system said this created some difficulty for them as they were expected to take part and it and as a consequence they were on duty well above the recommended work/life balance recommendations. It is recommended that the agency review the out of hour’s system to ensure that staff are not disadvantaged.

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EVIDENCE:

Foster carers said they are encouraged to attend the support groups and they are generally well attended. Foster carers viewed these groups as a part of their support network. Records show that all foster carers are reviewed annually and reports are prepared and presented to the Fostering Panel.

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EVIDENCE:

From discussion with staff and through examination of case records and policy/ procedural guidance it showed that the fostering service maintains comprehensive and well organised records for each child/ young person. There Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 27 is a written policy on case recording, which establishes the purpose, format and contents of files. Foster carers demonstrated they know the policy on confidentiality and the importance of storing information in a secure manner. Foster carers records show they receive training and ongoing support in how to record information and significant life events for the child/ young person, through encouraging children/ young people to reflect on and understand his/ her history and keep appropriate memorabilia.

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EVIDENCE:

Records examined at this inspection contained all significant information relevant to the operation of the fostering service and as required by regulation. The operations manager and administrators have effective systems for monitoring the quality and adequacy of records and a reliable method of diarising to ensure records are maintained and up to date, for example references and checks.

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EVIDENCE:

Records of complaints and allegations were examined and were clearly recorded with full details of investigation, conclusion reached and action taken.

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EVIDENCE:

It was apparent that the agency staff worked hard to manage their work commitments within a constantly changing environment. Foster carers spoken with said they had noted how difficult it was becoming for staff to provide a good service however comments from carers included positive indicators about staff to include: -

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EVIDENCE:

“I don’t know how she does it but the placement officer/administrator always gets it right. We know if she gives us information it is spot on”,

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EVIDENCE:

“The placement officer/ administrator is very over worked but she always gets back to you and gives you an answer”,

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EVIDENCE:

“The operations manager always finds time for us. She listens to what we have to say and gets back to us when she has spoken with her managers”.

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EVIDENCE:

“The operations manager is good at what she does .I don’t know how she does it because she has so many different roles. She is the manager here and the overall operational manager of the service but she still finds time to speak with us and give us information”.

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EVIDENCE:

“All the staff are approachable and very nice people”.

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EVIDENCE:

It was noted that the operations manager and staff showed a high level of commitment to the agency and worked hard to provide a good level of service and support to each other and to foster carers and children/young people Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 28 looked after. However in view of inconsistencies with staffing it appeared difficult for them to maintain their aims. It is essential that CANW recruit a suitable qualified and experienced manager and more social work and support staff to enable them to further develop their services. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 29

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SCORING OF OUTCOMES

This page summarises the assessment of the extent to which the National Minimum Standards for Fostering Services have been met and uses the following scale.

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SCORING OF OUTCOMES

4 Standard Exceeded (Commendable) 3 Standard Met (No Shortfalls) 2 Standard Almost Met (Minor Shortfalls) 1 Standard Not Met (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable

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SCORING OF OUTCOMES

BEING HEALTHY ACHIEVING ECONOMIC Standard No Score WELLBEING 12 3 Standard No Score 14 X STAYING SAFE 29 2 Standard No Score 3 3 MANAGEMENT 6 3 Standard No Score 8 3 1 3 9 3 2 3 15 2 4 X 30 2 5 2 16 2 ENJOYING AND ACHIEVING 17 X Standard No Score 18 X 7 3 19 X 13 3 20 X 31 X 21 2 22 2 MAKING A POSITIVE 23 X CONTRIBUTION 24 3 Standard No Score 25 X 10 3 26 X 11 3 27 X 28 X 32 X Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 30 Are there any outstanding requirements from the last inspection? NO

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STATUTORY REQUIREMENTS

This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Fostering Services Regulations 2002 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales.

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STATUTORY REQUIREMENTS

No. Standard Regulation Requirement Timescale for action 1 FS5 6.7 The service must provide a manager who does not hold management responsibility for any other CANW service except to provide on call or emergency cover. 30/12/06

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STATUTORY REQUIREMENTS

2 FS15 19 The service must provide suitably qualified and experienced staff to undertake foster carer assessments. 30/12/06

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STATUTORY REQUIREMENTS

3 FS30 24 The service must ensure that fostering panel members are CRB checked prior to appointment and are trained and supported to have the necessary skills, knowledge and expertise to fulfil their role. 30/12/06

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STATUTORY REQUIREMENTS

4 FS16 8 The agency must ensure that staff are organised and managed in a way which delivers an efficient and effective foster care service 30/12/06

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STATUTORY REQUIREMENTS

5 FS21 17 The agency must ensure they have a clear strategy for working with and supporting foster carers. This must include out of hours support systems. 30/12/06

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STATUTORY REQUIREMENTS

6 FS22 20 The agency must ensure that each approved foster carer is 30/12/06 Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 31 supervised by a named, appropriately qualified social worker. Supervision meetings should be recorded, clear and structured with records being agreed by the supervising social worker and foster carers before being finalised. 6 FS29 44 The agency must ensure that each approved foster carer is provided with clear information about the allowances and expenses payable and how to access them before a child is placed. 30/12/06

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RECOMMENDATIONS

These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out.

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RECOMMENDATIONS

No. Refer to Standard Good Practice Recommendations

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RECOMMENDATIONS

1. FS1 The service is advised to ensure that all foster carers are in receipt of the revised statement of purpose and foster carers handbook.

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RECOMMENDATIONS

2. FS29 The service is advised to ensure that all foster cares have payment and expenses systems clarified and fully understand the systems in place regarding ‘extra’ payments. Child Action North West DS0000036972.V292750.R01.S.doc Version 5.1 Page 32

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Commission for Social Care Inspection

North Lancashire Area Office 2nd Floor, Unit 1, Tustin Court Port Way Preston PR2 2YQ

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Commission for Social Care Inspection

National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI

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