Setting

Foster Care Co-operative Ltd, The

203-205 West Malvern Road West Malvern Worcs WR14 4BB

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Foster Care Co-operative Ltd, The Page 1

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Fax No Address

203-205 West Malvern Road, West Malvern, Worcs, WR14 4BB

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Date of first registration Date of latest registration certificate

Date of last inspection N/A Foster Care Co-operative Ltd, The Page 2

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Date of Inspection Visit

8 th .9 th ,10 th ,11 th ,12 th ,15 th ,16 th , 17 th and 18th December 2003 ID Code

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Date of Inspection Visit

Name of Inspector 1 Sally Woodget 113975

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Mr L Gregory and Mr S Hunt Foster Care Co-operative Ltd, The Page 3

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D.3. Provider’s agreement

Foster Care Co-operative Ltd, The Page 4

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the National Care Standards Commission (NCSC) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Foster Care Co-operative Ltd, The. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Foster Care Co-operative Ltd, The Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED.

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INSPECTION VISITS

The Foster Care Cooperative Ltd. is a registered Cooperative with the National Clearing House and Representative body for Cooperatives in the UK as well as being a limited company registered with Companies House.

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INSPECTION VISITS

The Executive Director, Laurie Gregory, is a qualified social worker who has had over 30 years experience in the field of child care including experience as a senior manager of child care in a local authority Social Services Department. There are 3 other board members, 2 of whom also have extensive experience in social work and family placement work in particular. The Foster Care Cooperative has 2 main branches, one in Wales which for registration and inspection purposes will be the remit of the Care Standards Inspectorate for Wales, and one in Malvern, Worcestershire. The head office for administration purposes is also established in the Malvern office.

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INSPECTION VISITS

The Malvern Branch supports carers spread across the country, and can provide placements in Cheshire, Worcestershire, Staffordshire, Shropshire, Herefordshire, Lincolnshire, Suffolk, Norfolk, Somerset, Sussex, Bristol, Wirral and Avon. The Agency employ social work staff, to supervise and support these foster carers, who are based in the area where the foster carers live.

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INSPECTION VISITS

The manager of the agency, known as the director of child care, is based at the Malvern office and has direct line management responsibility for the social work staff providing the service to foster carers in all the counties mentioned above. At the time of the inspection the branch was supporting 33 foster carers with 34 children in placement. Social work staff were also undertaking 11 assessments of prospective foster carers. The stated purpose of the Foster Care Cooperative Ltd. foster care agency is ‘to provide a child care service to Local Authorities which is of the highest quality, and with integrity.’ The fostering service state that it specialises in 3 types of placement,” assessment, short term and permanency”. The foster care agency undertakes the recruitment, assessment, support and training of a wide range of foster carers from different ethnic and religious backgrounds as well as those who are gay and lesbian.

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INSPECTION VISITS

Foster Care Co-operative Ltd, The Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) Foster Care Co-operative Ltd, The Page 7 In addition to the inspection work undertaken within the fostering service itself, information was sought via questionnaires from young people placed by the fostering service, foster carers, placing officers and Directors of Social Service Departments. Foster carers’, children’s and young people’s views were also sought through case tracking visits to 4 foster carer households. Three foster carer group meetings were held in the different geographical locations covered by the agency. Placing officers’ views were sought through a questionnaire. A questionnaire was used to gather views from young people, aged 7+. A sample of staff was also interviewed.

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Inspector’s Summary

The Foster Care Cooperative Foster Care Agency in Worcestershire also has a branch in Cardiff, which will be inspected and registered by the Care Standards Inspectorate for Wales.

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THIS STANDARD WAS NOT MET

Major shortfalls were noted within this standard. A statement of purpose has been developed but needs to be more comprehensive. A children’s guide has yet to be completed, although the inspector was informed that work on this guide is in progress. Evidence of approval, review and effective distribution of the statement of purpose is required. Once completed, the children’s guide must also be kept under review and must be distributed in accordance with the regulations. The statement of purpose informs the policies and procedures of the agency and the practice undertaken by those working for the fostering service. It is therefore imperative that a detailed statement of purpose is expediently completed.

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THIS STANDARD WAS NOT MET

Fitness to Carry On or Manage a Fostering Service (Standards 2-3)

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ONE OF THESE STANDARDS WAS NEARLY MET, THE OTHER WAS ALMOST MET

Shortfalls were noted in both of these standards. A more thorough approach to staff recruitment and selection needs to be implemented and supplemented by telephone calls being made to follow up written references. The fostering manager is appropriately qualified and has substantial knowledge and experience of childcare practice and management but further training is required to ensure the manager’s current management qualification meets or exceeds the competencies required by NVQ level 4.

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ONE OF THESE STANDARDS WAS NEARLY MET, THE OTHER WAS ALMOST MET

Management of the Fostering Service (Standards 4-5)

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NEITHER OF THESE STANDARDS WERE MET

Shortfalls were noted in both of these standards. Prior to the inspection commencing, no effective procedures or practice, as defined by regulation, were in place to ensure that the activities of the fostering service were appropriately monitored and controlled. A lack of clarity of roles and decision-making within the tiers of the management team also existed within the Agency.

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NEITHER OF THESE STANDARDS WERE MET

Securing and Promoting Welfare (Standards 6-14)

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6 OF THESE STANDARDS WERE NOT MET, 3 WERE NEARLY MET

Young people, foster carers and placing officers predominantly reported positive practice in respect of the care and support provided to young people placed by the fostering service. Many examples of good practice in respect of valuing diversity, contact and the promotion of young people’s health and education were highlighted during the course of the inspection. However, a number of issues were noted that impact upon the effectiveness of the fostering service in respect of providing the quality of care and practice it aspires to. These included, confusion in respect of decision making and roles and responsibilities within the agency, poor quality of information obtained from local authorities to provide to carers, carers having children placed before their approval or outside their approval range, and lack of information gathering in respect of planning for children’s individual needs. Foster Care Co-operative Ltd, The Page 8

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6 OF THESE STANDARDS WERE NOT MET, 3 WERE NEARLY MET

The child protection policies need amending and require checking by ACPC. Greater attention to the detail of policies, procedures and practice within the Fostering Services Regulations (2001) and associated National Minimum Standards will enable the fostering service to more effectively support positive areas of practice that already exist and develop those areas identified within the main body of this report.

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6 OF THESE STANDARDS WERE NOT MET, 3 WERE NEARLY MET

Recruiting, Checking, Managing, Supporting and Training Staff and Foster Carers (Standards 15-23)

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3 OF THESE STANDARDS WERE NOT MET 2,(BOTH TRAINING) WERE NOT

ASSESSED 4 STANDARDS WERE NEARLY MET. A comprehensive system for the support of carers had been implemented by the agency. Very positive feedback was received from carers in respect of the supervision and support they receive. The staff of the fostering service were suitable to work with children and young people, were appropriately qualified and were very committed to ensuring positive outcomes for young people in foster care. However some staff had started work before receipt of their references and CRB checks. Provision of respite care, and annual reviews Greater attention to the detailed requirements of the Fostering Services Regulations (2001) is required for the fostering service to become a more efficient and effective service and one that consistently meets its aim of providing the best possible outcomes for children in foster care.

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3 OF THESE STANDARDS WERE NOT MET 2,(BOTH TRAINING) WERE NOT

Records (Standards 24-25) THESE STANDARDS WERE NEARLY MET. Shortfalls were noted in respect of the provision of comprehensive case records for young people fostered by the service. This requires development within the agency and remedial action taken to ensure up to date comprehensive records are kept in respect of all children placed. In addition, positive practice was seen in respect of the quality, quantity and range of memorabilia collected by carers and young people.

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3 OF THESE STANDARDS WERE NOT MET 2,(BOTH TRAINING) WERE NOT

Fitness of Premises for use as Fostering Service (Standard 26) THIS STANDARD WAS MET. The premises are well equipped and provide a suitable and pleasant surrounding for the operation of the fostering service.

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3 OF THESE STANDARDS WERE NOT MET 2,(BOTH TRAINING) WERE NOT

Financial Requirements (Standards 27-29)

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THIS STANDARD WAS NOT MET

Major shortfalls were noted in respect of this standard. Panel membership needs to be reviewed to ensure that regulatory requirements are met. Respite carers had not been assessed or approved by the panel according to the standards and regulations. The panel must ensure a thorough and rigorous approach. Foster carers had not been contacted in writing notifying them of the terms and conditions of their approval. Foster Care Co-operative Ltd, The Page 9

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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The grounds for the above Report or Notice are:

Foster Care Co-operative Ltd, The Page 10

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NA

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Foster Care Co-operative Ltd, The Page 11

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Date 26 th April 2004

Foster Care Co-operative Ltd, The Page 12

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements and recommendations are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 3 (1) a FS1.4 The Statement of Purpose must reflect all the requirements of Regulation 3 and Standard 1. In particular, it must reflect accurately the aims and objectives of the fostering service branch. To be arranged

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STATUTORY REQUIREMENTS

2 3 (1) b FS1.2 The Statement of Purpose must reflect all the requirements of Regulation 3 and Standard 1. In particular, it must reflect accurately the services and facilities this branch of the fostering service provides. To be arranged

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STATUTORY REQUIREMENTS

3 3 (3) a FS1.5 A Children’s Guide must be developed. To be arranged

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STATUTORY REQUIREMENTS

4 3 (4) FS1.5 A copy of the Children’s Guide must be given to each foster parent and child placed. To be arranged

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STATUTORY REQUIREMENTS

5 4 FS1.3 The Fostering service must keep under review and, where appropriate, review the Statement of Purpose and Children’s Guide in accordance with Regulation 4. To be arranged

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STATUTORY REQUIREMENTS

6 6 (2) a The responsible individual must not act as the manager. To be arranged

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STATUTORY REQUIREMENTS

7 5,7,and 20 FS3 The fostering service must ensure that all the requirements of Schedule 1 are undertaken for all staff including, sessional workers, staff employed to look after children placed on the annual holiday, professional experts, support workers and Panel members. To be arranged Foster Care Co-operative Ltd, The Page 13 42 (1) a Schedule 7 FS4 The company must establish and maintain a system for monitoring the matters set out in Schedule 7. To be arranged

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STATUTORY REQUIREMENTS

42 (1) b &(3) The fostering service must establish and maintain a system for improving the quality of foster care provided, this system shall provide for consultation with foster carers, children placed with foster carers and the placing authorities. To be arranged

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STATUTORY REQUIREMENTS

10 42 (2) FS4 The company must supply to the Commission the report of the review conducted for the purposes of Regulation 42 (1) b and (3). To be arranged

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STATUTORY REQUIREMENTS

11 42 and 43 FS5 The manager’s job description must include reference to the duties and responsibilities outlined in Regulation 42 schedule 7 and Regulation 43 schedule 8. To be arranged

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STATUTORY REQUIREMENTS

Schedule 3 The fostering service must ensure that it carries out an assessment of any person whom it considers may be suitable to become a foster carer, and a respite foster carer (indeed any carer that the agency considers is suitable to provide overnight care for any child placed with them.) To be arranged

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STATUTORY REQUIREMENTS

28.(2) a & b The fostering service must ensure that it does not approve a person as a foster carer or make a placement unless it has completed its’ assessment of his suitability and a fostering panel has considered the application. To be arranged

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STATUTORY REQUIREMENTS

14 28 (5) b The fostering service must ensure that foster carers receive written notice of the terms and conditions of their approval. To be arranged

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STATUTORY REQUIREMENTS

15 11 & 34 FS8.4 The fostering service must ensure that Foster Placement Agreements are completed, meet the requirements of Schedule 6, and contain specific reference to elements of matching. To be arranged

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STATUTORY REQUIREMENTS

16 11 a FS8 Placements of children and young people must not be made prior to the completion of the assessment and approval of foster carers To be arranged

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STATUTORY REQUIREMENTS

17 11 The fostering service must ensure that the written policy on Safe Caring is produced and that individual guidelines are provided for each fostering household. To be arranged Foster Care Co-operative Ltd, The Page 14 43 (1) & (2) Schedule 8 The fostering service must ensure that any of the events listed in column 1 of the table of Schedule 8 shall be notified without delay to the persons indicated in respect of the event in column 2 and that oral notifications are confirmed in writing. To be arranged

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STATUTORY REQUIREMENTS

11 & 12(1) and 12 2 b The fostering service shall amend their written policy which is intended to safeguard children placed with foster carers from abuse and neglect and set out a procedure to be followed in the event of any allegation of abuse or neglect.(this policy should be ACPC checked in each area the company has foster carers.) To be arranged

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STATUTORY REQUIREMENTS

28.5.b schedule 5 FS9.4 The fostering service must ensure that the Foster carer agreement clearly stipulates that the foster carers are not allowed to administer corporal punishment. To be arranged

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STATUTORY REQUIREMENTS

Schedule 6 & 14 The fostering service must ensure that each child in foster care is encouraged to maintain and develop family contacts and friendships if this is consistent with their welfare and that the plan for contact is clearly articulated in the foster placement agreement. To be arranged

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STATUTORY REQUIREMENTS

17 & 34 (3) Schedule 6 FS12 The fostering service must ensure that all carers are provided with written information regarding the arrangements for giving consent to medical or dental examination or treatment. To be arranged

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STATUTORY REQUIREMENTS

23 15 & 17 The fostering service must ensure that foster carers are given appropriate information regarding the state of health/health needs of any young person placed or to be placed with them To be arranged

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STATUTORY REQUIREMENTS

Schedule 7 FS12 The fostering service must develop appropriate systems to ensure the effective monitoring of all health matters. To be arranged

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STATUTORY REQUIREMENTS

34 (3) Schedule 6 The fostering service must ensure that the foster carers role in school contact and in relation to the young persons personal education plan are clearly articulated in the foster placement agreement. To be arranged Foster Care Co-operative Ltd, The Page 15 26 16 (3) The fostering service must ensure that arrangements for young people who are of compulsory school age but who are not attending school are efficient and suitable to the child’s age, ability, aptitude, and any special educational needs she/he may have. Additionally the service must ensure that it has access to educational advice on this matter. To be arranged

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STATUTORY REQUIREMENTS

27 16 2 a FS13 The fostering service must establish a procedure for monitoring the educational attainment, progress and attendance of children and young people placed with them. To be arranged.

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STATUTORY REQUIREMENTS

16 2 c & 17 1 FS14 The fostering service must ensure that written requirements, in line with standard 14 are available and that the fostering service is able to evidence the ways in which issues pertaining to a young person’s transition to adulthood are addressed. Specific training for foster carers should be provided to enable them to provide effective support and guidance to a young person preparing to move to independent living. To be arranged

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STATUTORY REQUIREMENTS

20 (3) Schedule 1 The fostering service must ensure that all it’s employees are interviewed as part of the selection process and have references including enhanced criminal record certificates (in accordance with Schedule 1) checked to assess their suitability, before taking on responsibilities. Telephone enquiries must be made as well as obtaining written references. To be arranged

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STATUTORY REQUIREMENTS

29 (1) The fostering service must ensure that there are structures and systems in place to ensure assessments, approvals and reviews of carers are managed and implemented effectively. To be arranged

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STATUTORY REQUIREMENTS

31 21 (1) b The fostering service must ensure that they provide all employees with a job description outlining their responsibilities. To be arranged

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STATUTORY REQUIREMENTS

32 21.1.a FS16 The fostering service must ensure that all permanent members of staff undertake a period of probation. To be arranged Foster Care Co-operative Ltd, The Page 16 29. 2,3,4 and 5 FS21 The fostering service must ensure that annual reviews of foster carers take place within the required timescale. To be arranged

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STATUTORY REQUIREMENTS

28 5 b Schedule 5 and 29.11 FS22 The fostering service must ensure that the terms of its’ foster carer agreement comply with schedule 5 in particular with regard to the notice period for foster carers. To be arranged

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STATUTORY REQUIREMENTS

35 18.4 The fostering service must ensure that the complaints procedure contains the name and address of the Commission. To be arranged

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STATUTORY REQUIREMENTS

35 29 The Provider must ensure that a clear policy framework exists, which outlines the circumstances in which a carer should be moved from the register. To be arranged

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STATUTORY REQUIREMENTS

36 29.11 The provider must amend the foster carer agreement with regard to the period of notice required by a foster carer that they no longer wish to act as a foster parent. To be arranged

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STATUTORY REQUIREMENTS

37 12 The fostering agency must ensure that it undertakes at least one unannounced visit to each foster home each year and that these are recorded and documented and kept in the in the foster carers file. To be arranged

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STATUTORY REQUIREMENTS

schedule 2 FS25 The fostering service must ensure the safety of all the records retained by them in particular attention to be given to obtaining fireproof and waterproof cabinets for their storage. To be arranged

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STATUTORY REQUIREMENTS

39 24.9.b FS30 The fostering agency must ensure that a person shall not be appointed as an independent member of the fostering panel if he/she is employed (in any capacity) by the fostering service provider. To be arranged

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STATUTORY REQUIREMENTS

40 24.3 FS30 The fostering agency must ensure that one of the organisation’s directors is appointed as a panel member.

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STATUTORY REQUIREMENTS

41 25 & 26 FS30 The fostering service must ensure that the fostering panel has clear written policies and procedures which are implemented in practice, and which also include decision making when not all the members of the panel are not in agreement. To be arranged Foster Care Co-operative Ltd, The Page 17

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS3.3 The fostering service should ensure that Criminal Record Bureau checks are renewed every 3 years.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 FS3.2 The fostering service should ensure that telephone enquiries are made to follow up written references.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 FS3.4 The fostering service should ensure that records are kept of references and checks that have been obtained and their outcomes.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 FS4.4 The fostering service should ensure that information is provided to purchasers of services and others of itemised amounts paid for wider services which may include health and education.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 FS4.5 The fostering service should ensure that carers, managers and staff are informed of their responsibility to declare any conflicts of interests.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 FS5.4 The fostering service should ensure that clear arrangements are in place to identify the person in charge when the manager is absent.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 FS5.3 The fostering service should ensure that a written scheme of delegations is devised to define clear levels of accountability appropriate to the level of skills, qualifications and experience of the staff.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 FS6.5 The fostering service should ensure that each child’s needs and those of the other children in the home are assessed thoroughly before any decision is made regarding the sharing of bedrooms.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS7.6 and The fostering service should ensure that each child with a disability receives specific services, to help him/her maximise his/her potential and equal access to opportunities.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 FS8.3 The fostering service should ensure that matches are achieved by means of information sharing involving all relevant professionals, the child, their family and potential carers and their families as well as other children in placement.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 FS9.5 The fostering service should ensure that management systems are in place to collate and evaluate information on the circumstances, number and outcome of all allegations of neglect or abuse of a child in foster care. Foster Care Co-operative Ltd, The Page 18 12 FS9.7 The fostering service should ensure that each foster carer is provided with full information about the foster child, to enable the carer to protect the child, their own children and other children for whom they have a responsibility and themselves.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

13 FS10.4 The fostering service should ensure that the views of the child or young person are sought and given weight in determining contact arrangements.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

14 FS11.5 The fostering service should ensure that children in foster care know how to raise a complaint, and ensure that they receive prompt feedback on any complaints or concerns raised.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

15 FS12.7 The fostering service should ensure that it has good links with health agencies and helps the carer to secure services for children placed or to be placed.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

16 FS14.2 The fostering service should ensure that there are clear written requirements of what is expected of foster carers in terms of preparing children and young people for independent or semi-independent living.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

17 FS14.5 The fostering service should ensure that each young person preparing to move to independent or semi independent living is consulted about their future and actively involved in the decision making processes and implementation of the Pathway Plan.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

18 FS15.2 The fostering service should ensure that their recruitment policy includes the selection process and that it follows good practice in terms of equal opportunities.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

19 FS17.4 The fostering service should ensure that staff policies encourage the retention of salaried staff- including training and study leave.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

20 FS17.6 The fostering service should ensure that there is a clearly set out assessment process for carers which defines all the elements in this standard.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

21 FS17.7 The fostering service should ensure that all the elements of this standard are considered and documented in assessing the qualities, competences and attitudes of prospective foster carers.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

22 FS18.3 The fostering service should ensure that a review of the present out of hours service is undertaken.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

23 FS20.2 The fostering service should ensure that all staff have written details of the duties and responsibilities expected of them. Together with the policies and procedures of the organisation.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

24 FS20.5 The fostering service should ensure that each member of staff has the opportunity to attend regular staff meetings and team meetings. Foster Care Co-operative Ltd, The Page 19 25 FS21.2 The fostering service should ensure that there is a clear strategy for working with carers that is documented and understood and this includes arrangements for training and development.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

26 FS24.3 The fostering service should ensure that they make every effort to obtain information to help the child understand and come to terms with their past and where this is not forthcoming from the responsible authority, a copy of the written request is kept.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

27 FS25.3 The fostering service should ensure that the individual who monitors the quality and adequacy of the records has the necessary skills and understanding of what is required and takes remedial action where necessary.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

FS25.6, 7 and 12 The fostering service should ensure that all staff, foster carers, children placed and their families are aware of the nature of the records maintained, the policy on access to files and that the staff are trained in assisting individuals to have access to their files and record their comments, including any dissent.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

29 FS25.8 The fostering service should ensure that panel members, staff and specialist advisors know the procedure on managing and storing confidential information.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

30 FS30.5 The fostering service should ensure that the fostering panel understands it’s quality assurance function in relation to the assessment process- in particular to monitor and review the work of the assessors; to provide feedback; to identify problems; and to ensure a consistency of approach in assessment across the service, that is fair to all applicants and that it has been completed in a thorough and rigorous way. In particular the panel members should have all the references and checks of each applicant in order that the can perform this quality assurance function.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Foster Care Co-operative Ltd, The Page 20 Number of Inspector days spent 15

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 8/12/03 Time of Inspection 9.00 Duration Of Inspection (hrs) 120 Foster Care Co-operative Ltd, The Page 21 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Foster Care Co-operative Ltd, The Page 22 Foster Care Co-operative Ltd, The Page 23

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 1 A statement of purpose has been drafted which outlines the philosophy, aims and services offered by the foster care agency. This complies with the details outlined in Standard 1.4.

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There is a clear statement of the aims and objectives of the fostering service and of

The agency had two useful brochures, one for prospective carers and one for social services departments, these documents included information about services that had not been included in the statement of purpose, for example; respite care and monthly consultations with a counsellor/psychologist (page 6 of this document). The organisation was also offering an annual holiday for children and young people placed with them. These services need to be clearly articulated in the statement of purpose including details of any specialist advisors providing services to the agency as outlined in Standard 1.2.

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There is a clear statement of the aims and objectives of the fostering service and of

The statement indicates that the fostering service provides 3 models of care “short term, assessment and permanency”, It was noted that in practice, however, the agency were taking emergency placements, and placements of young people with more complex needs. The service claim to provide assessment placements but no evidence was found that any foster carers were trained in this very specialist area of work and in practice there were very few of such arrangements. The Provider must ensure that the fostering service is at all times conducted in a manner that is consistent with its statement of purpose.

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There is a clear statement of the aims and objectives of the fostering service and of

The statement of purpose has been drafted as a general one to include both the branch in Wales and England, the statement of purpose should reflect however the Malvern Branch perspective of the service.

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There is a clear statement of the aims and objectives of the fostering service and of

It would be helpful if the organisational chart could include; the names, qualifications, experience and background of the board members and identify who are the individuals in the main consultative group; in order to illustrate how the democratic decision making process applied by the organisation works. None of the staff members or foster carers interviewed had seen the statement of purpose or had been consulted about it.

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There is a clear statement of the aims and objectives of the fostering service and of

The agency needs to be more specific about the nature of the complaints that it has received, outlining briefly the process of the investigation and the outcomes. This issue will also be dealt with in Standard 22.

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There is a clear statement of the aims and objectives of the fostering service and of

The agency does not have a children’s guide as required in Regulation 3.3 and this needs to be addressed expediently. The agency then needs to distribute this document as outlined in Regulation 3.4. The agency need to keep the statement of purpose under review as outlined in Regulation 4. Foster Care Co-operative Ltd, The Page 24 Foster Care Co-operative Ltd, The Page 25

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 1 The inspectors had some concerns about the roles of the responsible individual and the manager and the lines of accountability. Regulation 6 requires a manager to be appointed and prohibits a provider from acting as their own manager. Whilst a manager has been appointed and is in post, clearly much of the strategic management and professional decision making was being done by the responsible individual and the manager was not being consulted about issues which should have been within his sphere of activity for example; the statement of purpose and the business plan.

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work efficiently and effectively and have the necessary knowledge and experience of

There is evidence that some professional social work decisions, such as matching, which should be the remit of the manager, were being made without consultation, by the responsible individual. The Department of Health has been clear about the policy of restructuring of small agencies, to ensure there would be two separate legal responsibilities of business and professional matters in order to prevent these sorts of concerns arising and the Fostering Services Regulations 2002 (Regulation 6.2.a ) give clear guidance on this matter. Inspectors could not be reassured that the present arrangements for the management of the organisation were efficient or effective.

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work efficiently and effectively and have the necessary knowledge and experience of

The manager has many years experience in social work in particular in the field of child care and family placement, he has a diploma on social work and a certificate in management studies and management coaching which is equivelant to level 4 NVQ in management as required by Regulation 8.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 2 The Company need to ensure that all the requirements of Schedule1 are undertaken for all staff including sessional or contractual professional experts, support workers, staff employed to assist on the annual holidays and panel members. The Company need to ensure that records of interviews, references and follow up telephone references have been obtained as indicated in standard 3.2.and 3.4. the agency should also ensure that CRB checks are renewed every 3 years. Foster Care Co-operative Ltd, The Page 26 Foster Care Co-operative Ltd, The Page 27

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 1 During the inspection it became evident that little action had been undertaken to ensure that all matters, as determined by Regulation 42.1.a Schedule 7 of the Fostering Services Regulations, were regularly and proactively monitored. The agency also needs to establish and maintain a system for improving the quality of care as outlined in Regulation 42.1.b. As stated elsewhere in this report the professional boundaries are unclear and as a result this has created a lack of clarity in the role of the manager. The draft conflicts of interest policy needs attention to include the directors of the Company. This needs to happen in order to ensure that the directors’ interest in maximising the financial position of the Company will not be in conflict with the professional considerations for which the manager would be accountable. The policy also needs to include panel

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There are clear procedures for monitoring and controlling the activities of the

members, sessional workers and any other contracted employees such as specialist advisors etc… Information is provided to purchasers of services in the brochure for social services departments and within the agency’s interagency agreement, this needs however to include the statements of the amounts paid to foster carers and itemised amounts to be paid for wider services which may include health and education as outlined in Standard 4.4. The service also needs to ensure that it has proper financial reviewing procedures in place to keep the state of the finances up to date.

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Number of statutory notifications made to NCSC in last 12 months:

Death of a child placed with foster parents. X

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. X Serious illness or accident of a child. X Outbreak of serious infectious disease at a foster home. X Actual or suspected involvement of a child in prostitution. X

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Serious incident relating to a foster child involving calling the police to a

foster home. X Serious complaint about a foster parent. X Initiation of child protection enquiry involving a child. X

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to NCSC about the agency in the past 12 months: X Number of the above complaints which were substantiated: X Foster Care Co-operative Ltd, The Page 28

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 1 The Managers original job description was not available at the time of the inspection; however, a new one has since been drawn up by the executive director (due to the very recent resignation of the manager and the need to advertise for the post). The manager stated that the new job description was very similar to the original one. This job description is presently inadequate and needs to include those duties of a manager as laid down by the National Minimum Standards and Regulations in particular reference to Regulation 42 and 43.

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Standard 5 (5.1 - 5.4)

The job description includes such tasks as the development of policy and practice, the expansion of the fostering service, the appointment of staff and the coordination of specialist services; all these areas that at the time of the inspection were being undertaken by the executive director. The manager stated that he was not consulted in the development of policies or procedures or the statement of purpose and he was unaware of a business plan.

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Standard 5 (5.1 - 5.4)

The executive director undertakes the supervision of the manager; this arrangement is not formally recorded so as to be available to both parties to check progress or action points.

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Standard 5 (5.1 - 5.4)

There are presently no clear arrangements to identify the person in charge when the manager is absent, however in practice the executive director steps in when the manager is absent and is involved in operational decisions. This causes difficulties in practice due to of a lack of clarity of the roles, responsibility, accountability and decision-making between the management tiers of the agency. The provision of a scheme of delegations, implemented in practice, would greatly assist this process and would seek to establish greater transparency as to the lines of communication and decision-making as outlined in Standards 5.3 and 16.4. Foster Care Co-operative Ltd, The Page 29

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 1 During the inspection the inspectors noted that a large number of the carers had been approved by the placing authorities at the time of placement and were not registered with the agency. In four cases, the inspectors noted that, neither the agency, nor the placing authority had approved a foster carer, until after the placement was made. A couple of young people had been placed before the completion of the assessment. It was also noted that a number of foster carers were using members of their family for respite purposes. These family members were not assessed of approved as respite carers and the proper checking and vetting processes had not been carried out, as determined in Regulation 27 and 28 and Standard 17.7. The respite care policy will have to be changed to take these Regulations and Standards into account.

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The fostering service makes available foster carers who provide a safe, healthy and

The fostering service must ensure that any risk assessment carried out in line with standard 6.5, is recorded in writing. This standard also applies to the planning and matching process that must be carried out when organising the annual holiday for children and young people placed.

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The fostering service makes available foster carers who provide a safe, healthy and

On the whole the inspectors were impressed by the warm and caring environment provided by the foster carers they visited during the inspection process however it was noted with some concern that one child’s bedroom was also used for storage and was not child oriented or decorated appropriately for a child of his age or gender.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 2 Written evidence of policy documents “Statement of values and principals”, and of practice indicates that positive procedures for promoting equality and valuing diversity have been developed. Evidence seen and provided by carers and young people indicated a pro-active response to enabling young people to develop and pursue a range of interests/hobbies and also that carers and staff have taken positive action in respect of meeting young people’s religious and cultural needs. In two foster homes the inspectors noted that the children were receiving lessons to prevent them from losing their ability to speak in their mother tongue; help them to understand their religion and to teach them about the diet and cuisine of the country of origin. There was evidence from the cases tracked as part of the inspection, that

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The fostering service ensures that children and young people, and their families, are

foster carers were proactive in assisting children placed with them, to deal with all forms of discrimination and were working hard to build their confidence and self esteem. Practice in these areas is monitored through the carers’ monthly supervision. Inspectors were concerned to note however that this practice was not as fully addressed in Foster Care Co-operative Ltd, The Page 30 relation the needs of children and young people who have a disability. One of the responses received from the questionnaires indicated a lack of experience and expertise in this area, and it was noted that this was reflected in the written documentation. The agency are advised to address the areas outlines in Standard 7.6 and 7.7.

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The fostering service ensures that children and young people, and their families, are

The agency is sensitive to the different needs and experiences of both their foster carers and children placed. The range of foster carers backgrounds, cultures, religion and ethnic origins reflect the practice of the agency in this.

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 1 There was evidence from discussions with staff, foster carers and young people that there was some good matching going on, however there was little written evidence of this. The agency did not use any form of matching tools to identify the needs of the children and young people against the skills, experience and family circumstances of the carers, in order to be able to identify any shortfalls in the match. The Initial Referral Form, which is presently being used, is inadequate for this purpose. There were no written risk assessments to identify areas of possible divergence attached to any specific placement nor were there any written records of the matching decisions.

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carers only if they represent appropriate matches for a child for whom a local

There was evidence of some good practice in relation to long term placements and the process of introducing children and foster carers in a planned and appropriate manner.

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carers only if they represent appropriate matches for a child for whom a local

Inspectors were concerned to note the paucity of information kept on the children’s and young people’s files, in a number of cases there were no LAC forms and no placement agreements. Children’s files lack basic and fundamental information. Whilst it is recognised that this is, in part due to the large number of local authorities involved in working with the agency and the wide variation in respect of their practice and quality of written information provided the inspectors expected to see evidence of attempts made by the company requesting information prior to the placement and in the event of this not being forthcoming. The agency must ensure that written foster placement agreements are in place which contain specific references to the matching which was taken into consideration in agreeing the placement and the need for any additional support is identified to compensate for any gaps in the match as outlined in Standard 8.4 and Regulation 34 Schedule 6.

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carers only if they represent appropriate matches for a child for whom a local

As already stated the inspectors were concerned to note that a few placements had been made by the agency either prior to the completion of the assessment or to the approval by the panel. Also a couple of young people had been placed outside the approval range of the foster carers. In one case, a local authority has brought it to the inspectors’ attention that permission was not sought from them before the placement of another young person, when they had already specified that the young person they had placed should be the only child in the placement. This carer was also only approved for one placement. These practices are not conducive to the safeguarding of children’s welfare as outlined in Regulation 11.a. Foster Care Co-operative Ltd, The Page 31 The agency offers an annual holiday for children placed with them. It is recommended that the information gathered on each child offered such a holiday takes into account all the

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carers only if they represent appropriate matches for a child for whom a local

matters relating to standard 8 and that clearly documented risks assessments, on each child, are undertaken when considering the sharing of rooms and the skills, experience and qualifications of the supervising adults.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 1 The foster carers’ manual contains clear information in respect of child protection, procedures, dealing with allegations of abuse, no smacking policy, and the procedure to be followed if a foster child is missing from home. However the inspectors noted that the Agency’s child protection procedures were inaccurate. They need to state that in the first instance a referral needs to be made to the local child protection team in the area in which the child placed with foster carers resides, not the placing authority, (whilst accepting that the placing authority need to be informed as well). This is clearly articulated in Regulation 12.2 b. The agency also needs to ensure that it’s child protection policy and procedures are fully in accordance with the various area child protection committees (ACPC) in the areas where their foster carers reside.

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The fostering service protects each child or young person from all forms of abuse,

The inspector was informed that a policy document in respect of bullying and associated procedures to recognise record and address any instance of bullying and to help foster carers cope with it, had only just been developed and had not been “rolled out “ to all foster carers yet. This was in the process of being done at the time of the inspection.

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The fostering service protects each child or young person from all forms of abuse,

Inspectors were concerned to note that there was no safe caring policy, though they were reassured by the foster carers and staff that this was discussed regularly and that this issue was covered during training. The agency need to develop a safe caring policy which can then be adapted to meet the needs of each foster home as outlined in Standard 9.3. The issue of corporal punishment needs to be articulated in the foster care agreement as outlined in Regulation 28.5.b Schedule 5.

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The fostering service protects each child or young person from all forms of abuse,

The inspectors noted that a number of incidents which had been received by the agency from the foster carers had not been notified to other parties as laid out by Regulation 43.1 Schedule 8.

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The fostering service protects each child or young person from all forms of abuse,

During the course of the inspection the agency began to develop management systems to collate information on the number of allegations received by them as outlined in Standard 9.5, but this system was not fully operational and had not been evaluated and scrutinised. As already stated elsewhere there was a lack of information on the children’s files so it was difficult for inspectors to see that the agency could provide full information about each foster child to enable the foster carers to protect everyone in the family as outlined in Standard 9.7. Foster Care Co-operative Ltd, The Page 32

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 2 There was a lot of evidence, from foster carers interviewed during the process of the inspection and from staff, that this is an area of work that they are committed to and do well. Foster families were travelling in some cases long distances to ensure that this was happening and were sensitive to the needs of their foster children about this issue.

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encouraged to maintain and develop family contacts and friendships as set out in

Due to the fact that a large number of children are placed some distance form their home authority it has been suggested that “Contact considerations” are taken into account at the matching stage. Eight of twenty one children who replied to the inspection questionnaire said how much they were missing seeing their families. It is advised that children’s and young people’s views are sought and given weight on this matter, as outlined in Standard 10.4, recorded at the monthly supervision and monitored by the manager.

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encouraged to maintain and develop family contacts and friendships as set out in

As stated elsewhere in this report the agency needs to ensure that it has a foster placement agreement in place to ensure that the arrangements for contact are clearly articulated as outlined in Standard 10.7.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 2 Positive feedback was received from carers and young people regarding the role of the fostering social workers in supporting and consulting with young people Nineteen out of twenty-one young people who replied to the inspection questionnaire stated that they were consulted sometimes or often. Where statutory reviews have taken place, there is evidence of young people and their families/significant others having been consulted in respect of matters affecting young people’s daily lives and their future.

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others significant to the child, are sought over all issues that are likely to affect their

In line with Regulation 42.3, a system for consultation of children placed by the agency in respect of improving the quality of foster care provided by the agency must be developed. There is a Helpline service available to all children placed which is a shared facility with another fostering agency however this is not widely advertised and has been under review for a period of time so that not all foster children were aware of this service. The complaints Foster Care Co-operative Ltd, The Page 33 procedure which is clearly detailed within the foster carers’ manual is not clearly articulated to the young people placed and as already stated needs to be included in the children's guide in a way that is appropriate to different ages, abilities and understanding.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 1 Information regarding health and medical matters is comprehensively outlined in the foster carers’ manual and includes useful advice about a number of health related issues which the foster carers may encounter during a placement of a child or young person. The agency also ensures that young people are registered with local doctors and dentists by their foster carers. Procedures are also in place for ensuring that health needs of young people are documented and shared with placing social workers and monitored by the fostering social workers in the monthly reports.

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training appropriate to her/his age and understanding to enable informed participation

However inspectors were concerned to note a lack of information on health issues in the children’s files. Of particular concern to the inspectors is the discovery that issues regarding consent for medical treatment had for all young people case tracked not been achieved. It is imperative that carers are provided with a full description of the health needs of a young person and that there are clear procedures governing how consent for medical treatment is obtained.

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training appropriate to her/his age and understanding to enable informed participation

The provision within the inter agency agreement that a written health assessment is required for ‘permanent placements only’ requires review in light of Standard 12 and the requirement that a full description of health needs is provided for each young person placed. Whilst it is acknowledged that the provision of such information is primarily the responsibility of the placing authority, the provider must ensure that the agency’s proactive and determined procedure, which addresses the need for information to be provided and for required meetings to take place, is implemented in practice.

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training appropriate to her/his age and understanding to enable informed participation

A system has been established to ensure that a record of all accidents occurring to young people in foster care is maintained. Further systems need to be developed to ensure effective monitoring of all health matters identified within Schedule 7 of the Fostering Services Regulations 2002.

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training appropriate to her/his age and understanding to enable informed participation

Inspectors were impressed with foster carers who were fully committed to meeting the health needs of children placed with them, but this practice needs to be backed up by proactive development of links by the agency with health agencies in the areas where children are placed as outlined in Standard 12.7. Foster Care Co-operative Ltd, The Page 34

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 1 Evidence from foster carers indicates positive care practices in respect of ensuring that the educational needs of children are promoted and that, where necessary, foster carers are actively involved in the educational achievement of foster children However, in respect of records seen, the lack of detailed foster placement agreements as required by Regulation 34.3 Schedule 6 and the associated lack of completed personal education plans, undermines the effectiveness of the agency’s meeting the educational needs of young people.

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child or young person in foster care and ensures that she/he is encouraged to attain

In addition, greater clarity is needed as to the required arrangements for any young person not in school. Such arrangements should include the structured occupation of young people during school hours as outlined in Standard 13.7 and Regulation 16.3. It is advised that this should not be left to supervising social workers and foster carers to sort out but that the agency have appropriate professional advice as outlined in Standard 16.13.

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child or young person in foster care and ensures that she/he is encouraged to attain

At present, there is no educational policy though inspectors were told that one was in the process of being devised. There are no systems within the fostering service to demonstrate the educational attainment of young people in their foster care and to demonstrate the numbers excluded from school as required by Regulation 16.2.a. However the executive director assured the inspectors that this was being addressed.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 1 This is an area of the fostering service that requires some development. Whilst there is evidence of positive practice, by the foster carers who were interviewed as part of the inspection process, in respect of supporting young people in their preparation for independent living, this must be underpinned by clear written guidelines of what is expected of foster carers as outlined in Standard 14.2. It would be helpful if these were included in each foster placement agreement. Some training had been provided for some carers but this was not consistent. One carer who was interviewed had cared for a mother and baby assessment placement without any prior training in this very skilled area of work as required by Regulation 17.1.

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The fostering service ensures that their foster care services help to develop skills,

Those responsible must ensure that where required, all young people are encouraged to be actively involved in the decision making processes regarding their future and in the implementation of a pathway plan.

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The fostering service ensures that their foster care services help to develop skills,

In respect to the records seen during the inspection, no pathway plans were available for young people, although some evidence of discussion taking place regarding the provision of such plans was reported to the inspector and it was noted that individual foster carers were undertaking some innovative work with the young people placed with them. Foster Care Co-operative Ltd, The Page 35

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 1 The agency did have a recruitment and retention policy but this did not include written selection procedures nor did it not follow good practice in terms of equal opportunities and inspectors felt that it did not indicate a positive and thorough approach to staff selection.

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Any people working in or for the fostering service are suitable people to work with

A number of the staff interviewed as part of the inspection process had heard about the job through a friend already working for the agency or knew the executive director personally. These staff had had very informal interviews before commencing work for the agency. Other staff had been taken on by the agency after having “ cold called” the organisation in the hope of taking on some sessional work. Four out of the five social work staff whose files were checked had not had references taken up, and had not been CRB checked before they commenced work. Two social work staff files contained no documentary proof of their qualifications. There was evidence that the personnel files were in the process of being updated and attempts were being made to obtain missing information for their files in retrospect, however it is concerning that this information was not sought to verify the candidates credentials before the appointment as required by Regulations 5, 7,and 20.

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Any people working in or for the fostering service are suitable people to work with

Schedule 1. The agency should further ensure that telephone enquiries are made to follow up written references.

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Any people working in or for the fostering service are suitable people to work with

Some staff employed for the purpose of supporting children on the annual holiday had not had CRB checks undertaken. It is essential that all staff working directly with children whether volunteers, contracted or sessional paid staff, have all the checks identified in Regulations 5, 7,and 20 Schedule 1. This practice must also include all panel members, special advisors and all administrative staff who have access to confidential information about children and young people.

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Any people working in or for the fostering service are suitable people to work with

The inspectors were assured that all the fostering social workers have obtained the Diploma in Social Work and were suitably qualified to work with young people, their families and foster carers, and that they all had considerable experience in the field of family placement.

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Any people working in or for the fostering service are suitable people to work with

The agency employ a number of administrative staff whose job title is that of “placement coordinator”. Inspectors were reassured that this role does not include involvement in the matching process which must be the remit of professionally qualified social work staff under the supervision of the manager. Foster Care Co-operative Ltd, The Page 36

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 1 The issue of the confusion of roles between the responsible individual and the manager/child care director has been addressed elsewhere in this report. Greater clarification is still required in respect of the roles, responsibilities and level of decision-making within the management hierarchy and in respect of deputising arrangements in the manager’s absence. However, the dedicated and professional approach of staff has enabled the fostering service to predominantly function in an efficient and effective manner.

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Staff are organised and managed in a way that delivers an efficient and effective

The manager identified that he prioritises the work of his social work staff and they confirmed this position.

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Staff are organised and managed in a way that delivers an efficient and effective

Structures and systems were not formally in place to ensure that assessments, approvals and reviews of carers were in place as this area was confused by the fact that many carers are still approved and reviewed by the placing authorities rather than the agency’s own panel. Once registration has been achieved this situation must be addressed swiftly to ensure that foster carers are reviewed on a regular basis.

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Staff are organised and managed in a way that delivers an efficient and effective

All social work staff reported receiving regular supervision from the manager though this was not recorded and there were no clear action plans to follow. Most staff felt that the ad hoc system of support worked well and reported an “open door policy” by both the executive director and the manager, which they found helpful.

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Staff are organised and managed in a way that delivers an efficient and effective

Staff reported that training was available and one member of staff is undertaking the PQ award. Carers also reported that there was good training provided but a training portfolio had not been suggested and the agency need to address this to be able to evidence the training the foster carers have received.

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Staff are organised and managed in a way that delivers an efficient and effective

Although inspectors were provided with a copy of a social work job description, only one of the staff interviewed reported that they had been given one. In fact the inspection of the staff files revealed that only three members of staff had a job description. This does not comply with Regulation 21.1.b or Standard 16.14. This Standard and Regulation must also apply to all sessional staff, consultants, panel members and those employed to assist on the annual holiday provided for the children placed. It was also noted that the permanent members of staff did not undertake a period of probation as outlined in Regulation 21.1.a.

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Staff are organised and managed in a way that delivers an efficient and effective

Inspectors received positive responses from the questionnaires sent to the placing social workers regarding working together with the agency’s social workers.

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Staff are organised and managed in a way that delivers an efficient and effective

Staff reported that they knew where to obtain the information outlined in Standard 16.16. Foster Care Co-operative Ltd, The Page 37

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 2 Information provided during the inspection indicated that the staffing complement is adequate to meet the current needs of the fostering service. The executive director stated that in the event of a shortfall of staffing levels he would go to a social work agency to obtain staff.

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qualified staff and recruits a range of carers to meet the needs of children and young

The agency’s recruitment and retention policy emphasises the retention of foster carers but is a little weak on offering policies which would evidence a positive approach to the retention of staff as outlined in Standard 17.4. Some staff reported a “ two tier” system ie; those salaried and those contracted on an hourly basis; which was causing some dissatisfaction at the time of the inspection. This situation will need monitoring to ensure all members of staff feel included, consulted and valued within the organisation. However, the turnover of staff within this agency is very low with many employees being loyal to the agency since it’s inception.

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qualified staff and recruits a range of carers to meet the needs of children and young

Whilst there is no formal up to date business plan, the inspectors were told that it is the aim of the agency to develop services in Bradford and eventually open a branch in this area. The agency has not developed a recruitment policy or strategy to evidence how they intend to address this or the planned growth of the organisation in any other area. This has left some staff unsure of what their role in the expansion of the organisation is.

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qualified staff and recruits a range of carers to meet the needs of children and young

Social work staff told inspectors that they were looking for carers for children and young people who were older, sibling groups and those with more complex needs as this tended to be the sort of referrals received from placing authorities. If this is the case then this policy needs to be addressed in the agency’s statement of purpose.

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qualified staff and recruits a range of carers to meet the needs of children and young

The agency foster care service agreement does not fully comply with all the matters to be addressed in Schedule 5 Regulation 28 and this needs attention. The format for the assessment of foster carers follows that recommended by the British Adoption and Fostering Agency (BAAF). As already stated, the assessment and approval process for carers needs to be carried out for all those providing overnight stays for children placed with the agency for respite purposes.

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qualified staff and recruits a range of carers to meet the needs of children and young

The agency provides a useful brochure for prospective foster carers which needs to include all the elements of Standard 17.6.

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qualified staff and recruits a range of carers to meet the needs of children and young

The assessments of foster carers seen by the inspectors were generally well documented, thorough and evaluative but need to contain all aspects of Standard 17.7 and it is advised that this is monitored by the manager. Foster Care Co-operative Ltd, The Page 38

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 2 Most of the elements of this standard have been dealt with elsewhere in this report. Social workers covering a particular geographical area offer an out-of-hours support service to named foster carers who are allocated to them. However, this demands that staff are available at all times or that they have identified alternative appropriate cover. This process is under review in respect of ensuring that a more manageable approach to out of office hours support is provided.

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The fostering service is a fair and competent employer, with sound employment

A whistle blowing policy was drafted prior to the inspection but had not yet been rolled out to staff or carers. Inspectors were told that this was planned.

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The fostering service is a fair and competent employer, with sound employment

Positive and comprehensive systems are in place in respect of supervision for foster carers and positive feedback was received from carers in respect of the support and supervision they receive from their supervising social workers.

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The fostering service is a fair and competent employer, with sound employment

Evidence of comprehensive insurance cover, as outlined by Standard 18.6, was provided for the inspection.

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The fostering service is a fair and competent employer, with sound employment

The agency had commissioned a specialist consultancy on the health and safety practice of the organisation but this policy had not been fully put into practice at the time of the inspection. It was advised that this information was cascaded down to all staff and carers as appropriate and a member of staff delegated the responsibility of the operational duties and keeping the manual up to date.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 0 This standard was not inspected on this occasion. Foster Care Co-operative Ltd, The Page 39

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 2 As stated elsewhere in the report not all the staff had job descriptions, many did not have a formal contract or clear written details of the duties and responsibilities expected of them. They knew where to look for the policies and procedures if they needed them but had not received their own copies.

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Standard 20 (20.1 - 20.5)

Supervision has already been discussed in Standard 16.

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Standard 20 (20.1 - 20.5)

All the staff had the opportunity to attend a staff meeting in June 2003, but this was not a regular event. Records had not been kept of what had been discussed or circulated to staff. The staff attended a monthly business/support meeting, jointly with carers in the geographical area where they were located. Professional team meetings that look at the social work issues were not established, due to the distances that staff, who are spread widely across the country, had to travel to meetings.

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Standard 20 (20.1 - 20.5)

A system for the planned appraisals of staff by their line manager, had not been established. Foster Care Co-operative Ltd, The Page 40

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 2 The foster carers’ manual required updating, as it still refers to the UK National standards, and some additions, (mentioned elsewhere in this report), however it contains some comprehensive guidance for carers in respect of the working practices and policies of the agency. In line with standard 21.2, arrangements for training and development also need to be included. It is imperative that information within this handbook is regularly reviewed, updated and monitored. The agency’s brochure for prospective carers outlines the services that are provided. One of the support services offered by the fostering service is for foster carers to have access to the services of a psychologist on a monthly basis, to discuss concerns they may have regarding a young person’s behaviour/welfare. Unfortunately this

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Standard 21 (21.1 - 21.6)

service was not well developed and unavailable in some parts of the country. If the agency publicises this form of support to carers then it is advised that this is consistently used and available to all foster carers.

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Standard 21 (21.1 - 21.6)

There were regular monthly support meetings for carers in each area and carers found these useful. There was a clear written strategy set out of support and supervision visits to carers so they knew what to expect. The role of the supervising social worker is both clear to the worker and the carer. Ten of the fourteen foster carers who returned the questionnaires reported that they were very satisfied with the level of support received from the agency, the other 4 reported that they were quite well satisfied. All of them felt listened to and all had received written information telling them what the agency expected of them.

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Standard 21 (21.1 - 21.6)

The issue of respite care has already been mentioned elsewhere in this report in terms of ensuring all the appropriate assessment and approval processes are undertaken for each carer undertaking respite for the agency.

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Standard 21 (21.1 - 21.6)

Annual reviews of foster carers have not taken place consistently as required by Regulation 29.2,3,4 and 5, and management systems are required to ensure that these are completed within the required 12 months timescale.

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Standard 21 (21.1 - 21.6)

Evidence of effective liaison with the young people’s social workers was both seen and reported by staff, carers and young people during the course of the inspection.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 1 Upon approval foster carers are provided with the comprehensive carers’ handbook and sign a copy of the agency’s foster care service agreement. However, this agreement, although detailed, does not meet the requirements as outlined by Schedule 5 of the Fostering Services Regulations 2002. The Foste Service Agreement, paragraph 5.1, states that carers give 2 months notice if they have short term placements and 3 months notice if they have long term placements. Whilst the inspectors understand that the agency have made these inclusions to provide better stability for children and to allow for reasonable time for future planning for children, this paragraph does not comply with Regulation 29.11 and needs to be amended.

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The fostering service is a managed one that provides supervision for foster carers

A comprehensive approach to the supervision of carers has been developed, which is evidenced in practice and has been discussed in Standard 21. There was little evidence Foster Care Co-operative Ltd, The Page 41 either from the carers or from the foster carer files, however, that unannounced visits were being undertaken in a regular consistent manner and the agency needs to address this.

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The fostering service is a managed one that provides supervision for foster carers

A system of practical support as outlined by standard 22.7 is available to carers, although as noted earlier in the report, the current format for the out-of-office hours support requires review. The issue of respite care has been mentioned earlier in this report (Standards 21,17 and 6).

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The fostering service is a managed one that provides supervision for foster carers

Records of complaints and allegations had not been kept separately prior to the inspection and those responsible must ensure that these records are monitored and evaluated to inform future provision of care services.

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The fostering service is a managed one that provides supervision for foster carers

Information regarding complaints and representations is detailed within the foster carers’ manual as a “grievance procedure”. It is not clear that this available for other parties such as purchasers of the service or to staff and this needs to be addressed. Information in respect of the procedures to deal with investigations into allegations is found in the foster carer manual, but as already mentioned elsewhere in this report these procedures are inaccurate and need to be amended(Standard 9).In addition the complaint policy needs to contain information about the National Care Standards Commission as required by Regulation 18.

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The fostering service is a managed one that provides supervision for foster carers

The foster carer manual does inform carers that they could be disciplined in the event of “serious concerns” or “extreme circumstances” but it does not stipulate what these matters may be or outline the circumstances in which a carer should be removed from the foster carer register as specified by standard 22.10.

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 0 This standard was not assessed during this inspection. Foster Care Co-operative Ltd, The Page 42

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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events. Relevant information from the case records is made available to the child and

to anyone involved in her/his care. Key Findings and Evidence Standard met? 2 Records maintained for young people placed within the fostering service are sparse in respect of information held.

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events. Relevant information from the case records is made available to the child and

There was a new policy on case recording and access to records but it had not been fully implemented in practice at the time of the inspection. Information on access to records should be made available to foster carers in the foster carer manual and to children and young people in the children’s guide, as well as to administrative staff.

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events. Relevant information from the case records is made available to the child and

Carers are required to store information in a secure manner and inspectors saw evidence that this was happening during the case tracking visits.

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events. Relevant information from the case records is made available to the child and

Records held at the office however do not constitute a comprehensive case record. LAC documents, personal education plans, health and contact information and statutory review information were frequently not available or only partially completed. There was no evidence that attempts have been made to rectify this by writing to the placing authority.

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events. Relevant information from the case records is made available to the child and

Some positive evidence was seen with regard to foster carers supporting young people to keep appropriate memorabilia, through which young people are helped to understand and reflect upon their history and current circumstances, however there was little evidence that the agency were proactive in obtaining relevant information from the placing authorities to assist with this process.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 2 As stated elsewhere there is a new policy on case recording, including access to records and administrative records. This policy does need some attention to clarify who will be responsible for remedial action. This cannot be left to the administrative staff to determine the quality and adequacy of the professional social work records for children and young people and foster carers. This policy also needs to take into account all the elements of Regulation 22 Schedule 2 and Regulation 32 in particular they need to address the need to keep these records safe for 10-15 years and it is advised that fireproof and waterproof cabinets are obtained for their storage. Staff will also require some training to assist those who wish to have access to their files and record their comments on them as outlined in

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The fostering service's administrative records contain all significant information

Foster Care Co-operative Ltd, The Page 43 Standard 25.6,7 and12.

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The fostering service's administrative records contain all significant information

As already mentioned records should be kept of checks and references that have been obtained and their outcomes as outlined in standard 25.11.

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The fostering service's administrative records contain all significant information

The procedure for storing and managing confidential information must be made clear to staff, panel members and specialist advisors.

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The fostering service's administrative records contain all significant information

Systems for storing information on allegations and complaints has already been mentioned in this report.

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The fostering service's administrative records contain all significant information

Number of current foster placements supported by the agency: 34 Number of placements made by the agency in the last 12 months: 29

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months:

Number of new foster carers approved during the last 12 months: 12 Number of foster carers who left the agency during the last 12 months: 2

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Maximum £

369.00 Foster Care Co-operative Ltd, The Page 44

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The premises used by the fostering service are presently shared by the administrative, personnel and financial operations of the company. The building is also used by another fostering agency that share some of the facilities including a large room, which can be used for meetings, panel meetings, training or other related purposes. The premises are well equipped and provide a suitable and pleasant environment for staff to work and for carers to attend meetings and training. The premises are appropriately insured and a security system is in operation. The inspector was informed that appropriate measures are routinely undertaken by administrative staff to ensure that all information stored on IT systems is safeguarded. Foster Care Co-operative Ltd, The Page 45

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The executive director oversees the financial requirements and viability of the fostering service.

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The agency ensures it is financially viable at all times and has sufficient financial

Inspectors were shown that a policy document was in place should a financial crisis arise which took into account all matters outlined by standard 27.2.

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The agency ensures it is financially viable at all times and has sufficient financial

The Inland Revenue has made a number of suggestions about the status of the sessional social work staff. The company are now moving towards a system of Paye for all staff.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The agency has a clear policy for the charging of fees as seen in the brochure for social services departments, any additional expenses required for the placement are clarified in the interagency contract. There are distinct fee structures for short term/assessment and long term/permanent placements. This is outlined in the prospective foster carers’ brochure.

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The financial processes/systems of the agency are properly operated and maintained

The agency’s accounts are maintained and properly audited by a registered accountant on a three monthly basis. Inspectors were concerned to note that cheques up to the value of £30,000.00 required only one signature and advised that a larger number of signatories was required to ensure the financial security of the company.. Foster Care Co-operative Ltd, The Page 46

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 Foster carers reported that payments were promptly made and information contained within the foster carers’ manual clearly identifies arrangements for carers’ expenses and items covered by the fostering allowance. Fees are reviewed annually on the 1 st April each year. The foster carers’ manual also comprehensively deals with issues pertaining to the employment status of the foster carers and associated issues such as income tax liability and insurance. Carers are informed annually of increases to allowances paid.

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cost of caring for each child or young person placed with him or her. Payments are

Two schemes of allowances are paid, those for short-term/assessment and those for long- term/permanent placements. Whilst this differentiation is clearly outlined to carers, the information provided could be further improved by the inclusion of the fee structure and allowances paid to foster carers.

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cost of caring for each child or young person placed with him or her. Payments are

Some foster carers reported that the agency was not proactive in chasing the placing authorities where agreements had been made for them to fund certain items for children in placement. This had left them out of pocket. The agency needs to ensure that these issues are speedily resolved. Foster Care Co-operative Ltd, The Page 47

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 1 The following information has been gathered by an observation of the panel, an interview with the panel chair, and the reading the panel policies, procedures and minutes. It is to be acknowledged that the fostering panel is still relatively new and still developing in terms of ensuring that all requirements of the fostering services regulations are undertaken.

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Fostering panels have clear written policies and procedures, which are implemented

Prior to the Foster Care Cooperative establishing its own panel in January 2003, the process for approval of carers was that the Local Authority who had responsibility for the initial child/ren placed approved them. This led to a cumbersome and at times, confused system, especially when subsequent placements from different local authorities were made. On more than one occasion the inspectors noted this had led to foster carers not being approved until after the placement was made. In addition, it is clear that this process has also had a negative impact in respect of ensuring that annual reviews of carers are routinely undertaken as has already been commented on elsewhere in this report.

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Fostering panels have clear written policies and procedures, which are implemented

However, of concern to the inspectors was that 11 months on, there were still foster carers who had yet to be approved via the Foster Care Cooperative panel. A two-tier system is still currently operating, by which the approval of some carers still lies within Local Authorities’ remit. Inspectors were told that some local authorities were refusing to recognise the authority of independent agency’s panels until such time as they are registered and this has contributed to the difficulties in resolving the situation. However this situation must now be urgently reviewed and a clear plan of action is required, including timescales, to demonstrate when carers will be presented to the Foster Care Cooperative Panel.

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Fostering panels have clear written policies and procedures, which are implemented

In addition the issue of respite carers (mentioned earlier in the report) used by the agency, none of whom had been assessed or approved in accordance with the Fostering Services Standards and Regulations, must be addressed urgently.

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Fostering panels have clear written policies and procedures, which are implemented

The provider must ensure that all the requirements of Regulation 20 Schedule 1 are adhered to in the recruitment of panel members and that independent members of the panel are not employed (in any capacity) by the fostering agency, as outlined in Regulation 24.9.b, due to the possible conflict of interests.

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Fostering panels have clear written policies and procedures, which are implemented

Inspectors were concerned to note that the vice chair, who chaired the panel observed by the inspectors, was employed by the organisation to provide training for prospective foster carers and therefore knew all the new applicants presented to the panel. Whilst the vice chair informed the panel of his interest he did not abstain from voting, indeed in one instance he gave the casting vote to recommend the approval of carers, following a lengthy Foster Care Co-operative Ltd, The Page 48 discussion which revealed that the panel were evenly divided as to a decision on the matter.

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Fostering panels have clear written policies and procedures, which are implemented

The agency’s policy’s and procedures provide clear guidelines about what to do when all members of the panel are not in agreement and it was worrying to note that these were not adhered to.

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Fostering panels have clear written policies and procedures, which are implemented

Other independent members of the panel were also employed in some capacity by the agency and this practice needs to be addressed as it does not comply with the regulations. The written Panel policies and procedures document needs to contain clear advice about conflicts of interest and it also requires updating to meet the Standards and Regulations (e.g. page 7 attendance of the foster carer at panel refers to old standards).

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Fostering panels have clear written policies and procedures, which are implemented

The panel chair when interviewed reported concerns about the rigour of the checks being carried out and the inspectors noted that previous partners of applicants who had been married before had not been checked, as advised following the Brighton and Hove enquiry. This area of work is sensitive, but needs to be addressed by the agency in order to properly safeguard the welfare of children and young people placed.

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Fostering panels have clear written policies and procedures, which are implemented

References, CRB checks and medicals were often provided only to the chair where they came in late and panel members had to rely on this evaluation. This practice is not conducive to the quality assurance function of the panel as outlined in Standard 30.5. Panel members need to see all documents relating to the assessment of foster carers. There was a strong temptation to approve carers subject to the receipt of checks and references; the executive director who as agency decision maker felt that he should be able to be able to ratify such a decision, endorsed this. However this process would be contrary to the quality assurance function of the panel and compromise it’s independence in making a recommendation based on all the relevant information.

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Fostering panels have clear written policies and procedures, which are implemented

The establishment of the panel needs to be amended to ensure that where the registered provider is an organisation at least one of its’ directors is a member. At present the responsible individual is the agency decision maker so this matter needs to be sorted out within the organisation to ensure adherence to Regulation 24 3 b. In light of information provided, panel membership needs to be reviewed to ensure that all requirements of Regulation 24(3) are met.

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Fostering panels have clear written policies and procedures, which are implemented

In addition, the fostering service provider must ensure that carers are given notice in writing of the recommendation of the Panel and the decision of the agency, specifying the terms of their approval. Foster Care Co-operative Ltd, The Page 49 Foster Care Co-operative Ltd, The Page 50

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 9 NOT APPLICABLE Foster Care Co-operative Ltd, The Page 51

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 9 NOT APPLICABLE Foster Care Co-operative Ltd, The Page 52

p.53

Date

Foster Care Co-operative Ltd, The Page 53

p.55

comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible

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Action taken by the NCSC in response to the provider’s comments:

Foster Care Co-operative Ltd, The Page 54 Amendments to the report were necessary YES

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Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

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Action taken by the NCSC in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion YES

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. Foster Care Co-operative Ltd, The Page 55

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Responsible individual’s or responsible Local Authority Manager’s statement

of agreement/comments: Please complete the relevant section that applies.

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relating to the inspection conducted on the above date(s) and that I agree with

the statutory requirements made and will seek to comply with these.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.57