Setting

Cornerstone Foster Care

Bond Street Northam Southampton Hampshire SO14 5QA

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Cornerstone Foster Care Page 1

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Fax No Address

Bond Street, Northam, Southampton Hampshire SO14 5QA

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Date of latest registration certificate

Date of last inspection 01/03/04 Cornerstone Foster Care Page 2 Date of Inspection Visit 4th January 2005 ID Code

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Date of latest registration certificate

Name of Inspector 1 Jill Blanchard 106276

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Carolyn Brown – Registered Manager Cornerstone Foster Care Page 3

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Cornerstone Foster Care. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Cornerstone Foster Care Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Cornerstone is an independent company based in Southampton that provides a range of services for children aged 0 – 18 years, predominantly in and around Hampshire.

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INSPECTION VISITS

Cornerstone Foster Care agency provides placements for children referred by the local authorities across the Southern Counties. At the time of the inspection there were 17 carers registered with the agency and 14 children in placement. Some of the children had moved into foster care from a Cornerstone residential unit. Children in placements were supported by social work staff and had access to therapeutic services. Cornerstone Foster Care Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.)

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Inspector’s Summary

Cornerstone Foster Care operates in accordance with its statement of purpose. Most necessary information is included, some additions are required, and these are detailed in the body of this report. Some documentation is provided in a child-friendly format.

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Inspector’s Summary

The agency remains well managed. There were comprehensive procedures and policies to inform practice. The registered manager has a sound background in family placement services. The inspectors found evidence through talking to carers and staff and examination of management systems that she has very good leadership, organisation and management skills.

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Inspector’s Summary

There were clear procedures in place for monitoring and control and ensuring quality performance. The manager was fully aware of the need to notify the Commission for Social Care Inspection of any significant event. The foster care agency had made one notification to the Commission during the preceding twelve months.

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Inspector’s Summary

The ability of carers to provide a nurturing and safe environment was an integral part of the organisation’s assessment of potential carers. The preparation training covered health and safety issues and provided written guidelines for carers. The inspectors visited three foster homes as part of the inspection and found them warm, comfortably furnished, safe and free from avoidable hazards.

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Inspector’s Summary

There was a culture of continuous learning throughout the service for staff and carers. All staff spoken to were very positive about the training opportunities and the support they received. Staff and carers had a programme of joint training throughout the year.

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Inspector’s Summary

The role of the supervising social worker was clear as was the role of the support worker for the child. The inspector saw records of monthly supervision of carers which were signed by social workers and by carers. Annual review reports were prepared and presented to Panel. Carers interviewed felt valued by the service and appreciated the 24 hour on call support service. The foster care team worked hard to try to predict pressure points for families and targeted additional resources and services at the times of greatest need.

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Inspector’s Summary

There was evidence that the agency listens to young people and provides services to meet their needs, and to promote their wellbeing and development. Cornerstone Foster Care Page 7 The premises were appropriate for their purpose, however the agency is out growing the available space. There are close links with therapeutic services. The agency provides a range of educational support, and there was evidence that supporting young people to attend school is a priority with carers.

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Inspector’s Summary

The agency had taken steps to protect children and young people from abuse and neglect through their assessment and matching procedures, through training and supervision. Cornerstone Foster Care Page 8

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

YES Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Cornerstone Foster Care Page 10

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 FS1 To provide all the information required under the standard within the statement of purpose including information about staffing and any complaints received during the last year. 01/04/05

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STATUTORY REQUIREMENTS

2 FS12 That copies of consent for medical treatment are retained on children’s files and that they are dated. 01/04/05

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STATUTORY REQUIREMENTS

3 FS26 To develop written policies concerning the nature of records, retention and access. 01/04/05

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 FS24 To develop a protocol relating to the storage and ownership of information about children kept by carers.

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g FS10 refers to Standard 10. Cornerstone Foster Care Page 12

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 2

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals NO • Directors of Social services NO • Child protection officer NO • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel YES Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 04/01/05 Time of Inspection 10AM Duration Of Inspection (hrs) 29

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PART B INSPECTION METHODS & FINDINGS

No Cornerstone Foster Care Page 13 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Cornerstone Foster Care Page 14

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 2 The statement of purpose was made available for inspection, and this defined the objectives, principles and standards of care. The document did not contain specific information about staffing levels, staff qualifications or complaints received during the last year. The agency provided information about advocacy services for children. The agency had a children’s guide that was in a child friendly format. Cornerstone Foster Care Page 15

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 The manager of the service has appropriate childcare and management experience. The registered manager has an appropriate social work qualification and a background in managing public and private sector foster care services. The inspectors found evidence through talking to carers and staff and examination of management systems that she has very good leadership, organisation and management skills.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 Criminal Record Bureau checks had been completed for all staff including the manager. Records of checks were noted to be satisfactory. Cornerstone Foster Care Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 There were clear procedures in place for monitoring and control and ensuring quality performance. The manager had signed children’s files and there was evidence that financial systems and policies and procedures were reviewed and updated. There were clear financial procedures and information about charges for purchasers of the service and for carers about payments. The manager was fully aware of the need to notify the Commission for Social Care Inspection of any significant event. The foster care agency had made one notification to the Commission during the preceding twelve months.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: 1

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 0 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 1

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 0

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 The manager had a job description. There were clear lines of accountability and delegated responsibility for managers, staff and carers. All staff interviewed as part of the inspection were able to identify the person in charge in the absence of the manager. Cornerstone Foster Care Page 17

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 The ability of carers to provide a nurturing and safe environment was an integral part of the organisation’s assessment of potential carers. The preparation training covered health and safety issues and provided written guidelines for carers. Inspectors had the opportunity to visit three carers and meet with the children placed. Hoes seen were spacious, clean and well furnished. Each young person had their own bed and personal space. Siblings shared if appropriate and in accordance with the assessments seen on file in the agency office. No hazards were noted in the foster homes, and appropriate equipment appeared to be available. Transport provided appeared safe and appropriate. Carers receive a handbook which includes guidance on health and safety matters. Carers and children spoken with had been aware of the inspection.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 Equal opportunity statements underpinned all policies and procedures. Training and guidelines for carers emphasised valuing diversity and meeting the needs of children with disabilities. Anti discriminatory training was included in the training calendar. A commitment to value diversity and enhance children’s self confidence was evidenced through discussions with staff, carers and children as well as observations of interaction between carers and young people. Carers spoken with had received a lengthy induction, including training in Team Teach. Subsequent topics for training included autism and drug and alcohol awareness. In all foster homes visited carers were actively supporting young people to pursie interests and develop new ones. To date all referrals to the agency to date had been for white children. A number of children

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The fostering service ensures that children and young people, and their families, are

with profound disabilities had been successfully placed with carers. Cornerstone Foster Care Page 18

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 All carers were approved for children aged 0 – 18 years. All carers were also approved as respite carers. Skills, experience, expertise and the preferences of potential carers, as well as the needs of all family members, were evaluated and taken into consideration as part of the assessment process. The inspectors saw a written policy and records on files that matching considerations had been taken into account before any placement was made. The manager talked about a commitment to the provision of a continuum of care and the hope that the service would develop in partnership with the residential part of the agency. Some young people had been resident in the children’s homes run by the parent organisation, prior to moving into foster care. One carer told the inspector that she had worked shifts in the residential unit in order to learn about the individual child’s complex disabilities, routines,

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carers only if they represent appropriate matches for a child for whom a local

likes and dislikes, for several months before a transition plan was put into place. In one file seen the young person had experienced a planned introduction to the placement over a period of a month, starting with a teatime visit and gradually building up to overnight stays, including the carer collecting the child from school. There was evidence of the involvement of natural parents.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 The inspectors saw appropriate child protection procedures and an anti-bullying policy. The agency had taken steps to protect children and young people from abuse and neglect through assessment of carers, training in child protection and safe care and behaviour management, and provided clear procedures to follow should a child go missing from their placement. There was evidence of the awareness of carers in relation to bullying where this was an issue between siblings. Carers have training in child protection as part of their induction. Carers interviewed were clear about their responsibility to pass on concerns to the young person’s allocated social worker. All carers spoken with were clear about acceptable sanctions. Where an incident occurred that was outside of their experience a carer told an inspector they were able to access

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 4 Contact arrangements were set out in placements agreements and there was good evidence of the foster carers and other agency staff promoting and supporting children and young people to maintain regular contact with their families. Carers were expected to be non- judgemental and go to considerable lengths to promote contact. The inspector was told about one example where the agency had hired a people carrier to transport the carer’s family and the three children in foster care, to ensure that contact occurred. There was evidence on file that the supervising social worker had liaised with the carer, parents an allocated social worker to facilitate contact under sensitive circumstances. There was evidence from discussion with young people and carers, and from a review of the files that children are supported to maintain contact as appropriate. Where there were court

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encouraged to maintain and develop family contacts and friendships as set out in

orders or bail conditions restricting access carers were aware of this.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 Observations and interviews with children led the inspectors to believe that children were listened to by agency staff and were able to influence the service provided. There was good evidence of the voice of the child contained in records of planning and review meetings. Support workers interviewed as part of the inspection were sensitive to the need to listen to and children, act as advocates on their behalf and where possible empower them to take any necessary action to improve the quality of their lives. Children said they did not always feel listened to by the placement authorities Children are given information about how to complain. It is suggested that the agency give some consideration to how children might be supported to make representation where they are unhappy with the service they are receiving.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 The inspectors saw records that showed children’s health needs were met, often in partnership with parents. Copies of consents were present on files but in two instances were not dated. There was an expectation that most young people with social and emotional difficulties, place with a Cornerstone Foster Carer, would access a therapeutic service. The agency had strong links with the Corn Loft Art Studio and Consultancy, which provided creative/therapeutic art sessions. An inspector had the opportunity to speak with the psychiatrist who provides this therapeutic support to the young people, and it was evident there is good liaison. Cornerstone Foster Care Page 20

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 There was good evidence contained in children’s files and from discussions with foster carers and staff that children were supported to continue with their education. Copies of statements of special educational need and personal education plans were present on files Twelve of the fourteen young people in placement were in full time education. Two others were provided with out of school education programmes. .Foster care support workers provided the inspectors with examples of activities undertaken and links with education staff to promote education. From observation and discussion with carers it was clear that the agency works closely with them in order to support the children in school and homework was actively encouraged by carers. One young person spoken with told the inspector unobtrusive 1:1 support had been offered in school, so that other children would not be

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 The inspectors saw reports of work undertaken with one young person who was also out of school to promote independence skills in terms of budgeting and cooking. The manager reported that the service worked closely with the leaving care teams in Southampton and in Hampshire. Cornerstone Foster Care Page 21

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 The inspector sampled four personnel files. Personnel records were in good order. Files contained records of up to date enhanced CRB checks and copies of qualifications. There were two references on each file and a signed and dated record that references had been followed up with a telephone call. The fostering service commissions independent qualified social workers to undertake specific pieces of work (assessments of carers). The inspector sampled files and found that appropriate checks had been completed and references had been taken up. The fostering service commissions some Cornerstone Care Agency Staff on a regular basis as support workers to support specific placements through work with and care of the children both in the foster home and by taking children out.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 There were clear management structures and lines of accountability. The inspector saw records of regular staff supervision and the agency demonstrated a continued commitment to the professional development of the manager, staff and foster carers. Five carers completed NVQ3 during the last twelve months. One carer already had an NVQ3. All other carers will undertake NVQ3 during the next twelve months. There were appropriate levels of administrative support and files were in good order. All employed staff had job descriptions. The inspector sampled employment files that showed that employees, sessional workers and consultants were provided with written contracts and conditions of service. Cornerstone Foster Care Page 22

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 The manager was in the process of up-dating the business plan. The service has expanded considerably during the last year from eight to seventeen carers. The service worked to the model of one member of staff to support six carers. The manager explained that the priority was to review the management and organisation of the service in terms of future service development, to seek new office accommodation and in the short term, temporarily stop recruitment of more carers. The inspector sampled the written assessments of carers that had been undertaken on behalf of the agency. The agency used a Fostering Network Competency Based Assessment model. Appropriate references and checks had been completed.

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 The agency had sound recruitment practices in relation to carers. Staff and carers said they experienced the organisation as supportive. Carers particularly valued the twenty-four hour support service provided for carers and for children. The inspector saw appropriate health and safety guidelines for carers and evidence of current public liability and professional indemnity insurance taken out by the agency.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 There was a culture of continuous learning throughout the service for staff and carers. All staff spoken to were very positive about the training opportunities and the support they received. Staff and carers had a programme of joint training throughout the year. Individual members of staff were supported by the agency to enhance their professional qualifications. There was an induction programme for new staff. Individual training needs, professional development and appraisals were a component of regular supervision. Cornerstone Foster Care Page 23

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 All staff were provided with a job description and were well supported through regular formal supervision. Team meetings were held on a regular basis and records are kept.

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 4 The role of the supervising social worker was clear as was the role of the support worker for the child. The inspector saw records of monthly supervision of carers which were signed by social workers and by carers. Annual review reports were prepared and presented to Panel. Carers interviewed felt valued by the service and appreciated the 24 hour on call support service. The foster care team worked hard to try to predict pressure points for families and targeted additional resources and services at the times of greatest need. The service provided respite foster care for some children but in most cases put resources into the carer’s home to enable them to have evenings out and planned breaks. Cornerstone own a caravan which carers could use in order to have a break. There were examples where

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Standard 21 (21.1 - 21.6)

support workers had used the resource to give the child a mini holiday with the use of the on site sport and recreational facilities. Carers were encouraged to attend a support group where they were able to set their own agenda. The service provided a news letter and organised social functions for carers their families and children looked after.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 3 The service proved monthly supervision of foster carers. Carers were supervised by a named suitably qualified worker There were foster care agreements on files described the expectations of the carers and were consistent with Schedule 5 of the national minimum standards for fostering services under the Care Standards Act 2000. There were systems in place to record and monitor complaints. No formal complaints had been received during the nine months preceding the inspection. There had been one incident where a carer had not performed to the expected standard. The worker and manager had worked with the person concerned by identifying training needs. The carer concerned had since resigned as a carer. Cornerstone Foster Care Page 24

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 All carers were subject to pre-approval training as well as an on going training programme for the year based on issues that have been identified through supervision and annual reviews and analysis of issues identified in relation to the children placed. Safe care training is part of the pre-approval training but is not routinely provided to all members of a carer’s household. Carers children are not involved in supervision sessions. They are interviewed as part of the assessment process and receive advice and support from social work support. Cornerstone Foster Care Page 25

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 The statutory responsibility for the looked after children records remained with the placing authority. Looked After Children Placement Agreements were present on files, as were copies of LAC reviews and strategy meetings. Records were up to date, relevant and well organised. Children and young people were routinely consulted about their care and this was reflected in reports of reviews and meetings about them. While young people were reportedly given copies of the meetings they attended, none had asked to see their file. Carers received some preparation training in relation to recording and there was an awareness of the need to encourage young people to keep appropriate items relating to their life events, as well as the need to maintain confidentiality and store records securely. The inspector recommends that the service develop a written protocol concerning the ownership

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Relevant information from the case records is made available to the child and to

and keeping of records about children looked after and that this might usefully form part of the contract.

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 Separate records were kept for children, carers and staff. There was a chronology of placements contained on each carers file. Cornerstone Foster Care Page 26 Number of current foster placements supported by the agency: 14 Number of placements made by the agency in the last 12 months: 22

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months:

Number of new foster carers approved during the last 12 months: 11 Number of foster carers who left the agency during the last 12 months: 1

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 2 The premises were appropriate for purpose. The service is actively seeking new accommodation. The premises have facilities for the secure retention of records in a lockable room, appropriate measures to secure IT systems and appropriate security systems. There were no written policies available for inspection concerning the nature of records, retention and access. Procedures for storing and managing records were known to panel members and to staff. Children and carers were encouraged to participate in their records and read them. Records of children’s participation and contribution to meetings and reviews evidenced this. The documentation relating to carer’s monthly supervision was signed by the carer and by the worker. The inspector saw evidence of up to date building contents insurance. Records of risk assessments of the building, fire safety checks and

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Standard 26 (26.1 - 26.5)

evacuations were in good order. Cornerstone Foster Care Page 28

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The inspectors have limited experience in assessing financial viability or compliance within financial regulations. The inspector met with the Director of Care had overall financial responsibility for the service. The service has expanded during the last year and evidence presented to the inspector regarding the agency’s financial position did not give any cause for the concern and the inspector was invited to make contact with the registered accountant or the bank if there was a need to do so. Cornerstone has employed a qualified accountant to manage the accounts in relation to their services. The inspector saw copies of Insurance for foster carers (loss or damage) public liability and professional indemnity all of which were up to date.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 0 NOT ASSESSED DURING THE INSPECTION See comments re standard 27 Cornerstone Foster Care Page 29

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 Foster carers confirmed that they received their allowances promptly. Cornerstone Foster Care Page 30

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3 The inspector saw copies of polices and procedures relating to the membership and responsibilities of the panel. The inspector saw minutes of the meetings, met with the panel chair and observed part of a panel in operation two weeks prior to the inspection. The panel had clear procedures and terms of reference. Cornerstone Foster Care Page 31

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 9 The service is not set up to provide short-term breaks. This standard does not apply. Cornerstone Foster Care Page 32

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 9 This standard does not apply. Cornerstone Foster Care Page 33

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 4 Janauary 2005 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Cornerstone Foster Care Page 35

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report

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Action taken by the CSCI in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication

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report:

Action plan covers all the statutory requirements in a timely fashion

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Cornerstone Foster Care Page 36

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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Cornerstone Foster Care / 4th January 2005

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Cornerstone Foster Care / 4th January 2005

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Cornerstone Foster Care / 4th January 2005

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Cornerstone Foster Care / 4th January 2005

S0000038930.V198854.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Cornerstone Foster Care / 4th January 2005

The paper used in this document is supplied from a sustainable source

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