Setting

Doucecroft School

163 High Street Kelvedon Colchester Essex CO5 9JA

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Doucecroft School

19th and 20th January 2004 Residential Special School (not registered as a Children’s Home)

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Doucecroft School Page 1

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Address

163 High Street, Kelvedon, Colchester, Essex, CO5 9JA

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Type of school

Date of last boarding welfare inspection: 05/11/02

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Type of school

Date of Inspection Visit 19 th & 20 th January 2004 ID Code

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Type of school

Name of NCSC Inspector 1 Jenny Elliott 076559

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Type of school

Name of NCSC Inspector 2 Jamie O’Keefe 155894

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Name of Establishment Representative at the

time of inspection Kathy Cranmer, Head Doucecroft School Page 2

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INTRODUCTION TO REPORT AND INSPECTION

Residential Special Schools are subject to inspection by the National Care Standards Commission (NCSC) to determine whether the welfare of children (i.e. those aged under 18) is adequately safeguarded and promoted while they are accommodated by the school.

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INTRODUCTION TO REPORT AND INSPECTION

Inspections assess the extent to which the school is meeting the National Minimum Standards for Residential Special Schools, published by the Secretary of State under Section 87C of the Children Act 1989, and other relevant requirements of the Children Act 1989 as amended. Residential Special Schools are not registered as children’s homes unless they accommodate, or arrange accommodation for, one or more children for more than 295 days a year.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Doucecroft School The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

• Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Recommended action by the school • Advisory recommendations on boarding welfare • Summary of the findings • Report of the lay assessor (where relevant) • The Head’s response and proposed action plan to address findings

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INSPECTION VISITS

Inspections are undertaken in line with the agreed regulatory framework under the Care Standards Act 2000 and the Children Act 1989 as amended, with additional visits as required.

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INSPECTION VISITS

The report represents the inspector's findings from the evidence found at the specified inspection dates. Doucecroft School Page 4

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

Doucecroft School is an independent special school, owned and operated by the Essex Autistic Society, catering for children and young people with autism coupled with varying degrees of learning difficulty.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

At the time of the inspection the school was providing places for 21 boarding pupils aged between 8 and 19 years.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

The main school is located in a large building, which has been extensively converted for its current use. Boarding pupils were accommodated on the first floor. The ground floor comprises classroom areas, kitchen and dining facilities and offices. There is an enclosed garden. New premises have been identified for the main school, which is planned to open in September 2005.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

The School’s Further Education Department is situated within easy walking distance of the main school site. Accommodation is provided in single rooms. There is a large garden and an outbuilding that had been converted into a recreation room for pupils.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

The school is situated in the village of Kelvedon, with a number of community facilities nearby and convenient access to pubic transport and main road and rail links. Doucecroft School Page 5

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

Staff demonstrated a commitment to the school and pupils. They described a supportive working environment and a good level of supervision amongst care staff.

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

The school has good systems for communicating with parents, parents spoke highly of this in questionnaires. Communication between care and teaching staff was also good.

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

The premises were generally well maintained. The main school is an old building and any work identified as being required by inspectors was minor.

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

There was evidence that a 24 hour curriculum was working in practice in the school. This was particularly evident in the FE department through the development of independent living skills.

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

The school had completed and/or progressed most of the recommended actions from the previous report. Managers, staff, pupils and governors were open and helpful throughout the inspection process.

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WHAT THE SCHOOL SHOULD DO BETTER IN BOARDING WELFARE

The school should review and clarify roles and responsibilities of the senior management team, and ensure that this group receive appropriate supervision.

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WHAT THE SCHOOL SHOULD DO BETTER IN BOARDING WELFARE

The school had developed a number of policies since the last report. A number of these require ratification by the governing body, others need to be fully implemented with training where necessary.

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WHAT THE SCHOOL SHOULD DO BETTER IN BOARDING WELFARE

The school should ensure that ancillary staff receive supervision and training commensurate with their roles. Doucecroft School Page 6

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CONCLUSIONS AND OVERVIEW OF FINDINGS ON BOARDING WELFARE

The environment across both parts of the school was supportive and caring. Staff consistently demonstrated a commitment to pupils and the ethos of the school. There was a sense of continuing improvement in the governance, management and child care practices within the school.

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CONCLUSIONS AND OVERVIEW OF FINDINGS ON BOARDING WELFARE

The views expressed by placing officers and staff were positive. Doucecroft School Page 7

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Children Act 1989 arising from this inspection?

Notification to be made to: Local Education Authority NO Secretary of State NO

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IMPLEMENTATION OF RECOMMENDED ACTIONS FROM LAST INSPECTION

Recommended Actions from the last Inspection visit fully implemented? NO

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implemented are listed below:

No Standard Recommended actions Timescale for action 1 RS1 The statement of purpose should include the names and relevant professional qualifications of staff. 14/07/2003

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implemented are listed below:

2 RS4 The school should ensure that the complaints policy and procedural guidance includes all the areas specified in NMS 4.3 and that, following this development, training in the new procedures is provided for staff in line with the expectations of NMS 4.4. 14/07/03

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implemented are listed below:

3 RS5 The schools child protection policy and procedural guidance should be developed to include the items specified in NMS 5.4 and NMS 5.5. Training in the new procedures should then be provided for staff in line with NMS 5.8. 14/08/2003 Doucecroft School Page 8 4 RS8 The school’s written procedures for action to be taken when a child is absent from the school without consent should include all of the items specified in NMS 8.3. 14/07/2003

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implemented are listed below:

5 RS10 Visits to the school made under Standard 33 should include reading records and making written comment on the use of sanctions and physical intervention. 14/06/2003

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implemented are listed below:

6 RS14 The school’s written guidance on health promotion should address all of the topics specified in NMS14.4. 14/08/2003

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implemented are listed below:

7 RS14 The school should have a written health plan, or other documentation, addressing all of the required areas, for each pupil. NMS 14.6. 14/08/2003

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implemented are listed below:

8 RS27 The school should ensure that there is documentary evidence to demonstrate that all elements of the staff recruitment process have been carried out in line with NMS 27.2. 14/06/03

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implemented are listed below:

9 RS28 The school should develop a written staffing policy in line with NMS 28.2. 14/07/2003

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implemented are listed below:

10 RS29 Staff should be provided with programmes of training covering the areas specified in Appendix 2 to the National minimum Standards. 14/08/2003

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implemented are listed below:

11 RS30 Written guidance on all the topics specified in Appendix 3 to the National Minimum Standards should be available for staff. 14/08/03

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implemented are listed below:

12 RS32 The school’s monitoring system for records should be developed in line with the requirements of NMS 32.2. 14/07/2003

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implemented are listed below:

13 RS32 The Head teacher should carry out, and record in writing, an annual review of the operation and resourcing of the school’s welfare provision for boarding pupils, in line with the requirements of NMS 32.4. 14/08/2003 Doucecroft School Page 9

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RECOMMENDED ACTION

Identified below are the actions recommended on issues addressed in the main body of the report in order to safeguard and promote the welfare of boarders adequately in accordance with the National Minimum Standards for Residential Special Schools. The references below are to the relevant Standards. Non-implementation of recommended action can lead to future statutory notification of failure to safeguard and promote welfare. No Standard* Recommended Action Timescale for action 1 RS1 The Statement of Purpose should include the names and relevant professional qualifications of staff. This

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requirement has been brought forward from the last

2 RS2 The school must ensure that routines do not infringe on the individual rights and choices of pupils. 31/05/04

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requirement has been brought forward from the last

3 RS3 The school must ensure that policies and procedures developed to promote the privacy of pupils are carried out in practice. 31/05/04

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requirement has been brought forward from the last

4 RS4 The school should ensure that the complaints policy and procedural guidance includes all the areas specified in NMS 4.3 and that, following this development, training in the new procedures is provided for staff in line with the expectations of NMS 4.4. This requirement has been brought forward from the last inspection. 31/05/04

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requirement has been brought forward from the last

5 RS5 The school’s child protection policy and procedural guidance should be developed to include the items specified in NMS 5.4 and NMS 5.5. Training in the new procedures should then be provided for staff in line with NMS 5.8. This requirement has been brought forward from the last inspection. 30/06/04 Doucecroft School Page 10 6 RS8 The school’s written procedures for action to be taken when a child is absent from the school without consent should include all of the items specified in NMS 8.3. This

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requirement has been brought forward from the last

RS10 Visits to the school made under Standard 33 should include reading records and making written comment on the use of sanctions and physical intervention. This

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requirement has been brought forward from the last

8 RS11 The school should review their procedures for students moving from the main school to the FE department to ensure that their needs, and the needs of other students, can be met. 31/07/04

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requirement has been brought forward from the last

9 RS14 The school’s written guidance on health promotion should address all of the topics specified in NMS 14.4. This

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requirement has been brought forward from the last

10 RS14 The school should have a written health plan, or other documentation, addressing all of the required areas, for each pupil. NMS 14.6. This requirement has been brought forward from the last inspection. 31/05/04

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requirement has been brought forward from the last

11 RS14 The school must be clear about how it can meet the planned and emergency health needs of all pupils. 31/05/04

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requirement has been brought forward from the last

12 RS15 The school should take into account stated preferences of pupils in respect of food and drink. 31/05/04

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requirement has been brought forward from the last

13 RS15 The school must ensure that food is stored safely. 31/05/04

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requirement has been brought forward from the last

14 RS19 The school must include gender and qualifications of staff in the employees register. 30/06/04

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requirement has been brought forward from the last

RS23 The school must ensure that security precautions do not adversely affect other considerations in respect of the safety and well being of pupils. 31/05/04

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requirement has been brought forward from the last

RS23 The school must ensure that standards of decoration are maintained across both parts of the school. 31/07/04

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requirement has been brought forward from the last

17 RS27 The school should ensure that there is documentary evidence to demonstrate that all elements of the staff recruitment process have been carried out in line with NMS 27.2. This requirement has been brought forward from the last inspection. 31/05/04 Doucecroft School Page 11 18 RS28 The school should develop a written staffing policy in line with NMS 28.2. This requirement has been brought forward from the last inspection. 30/06/04

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requirement has been brought forward from the last

19 RS29 Staff should be provided with programmes of training covering the areas specified in Appendix 2 to the National Minimum Standards. This requirement has been brought forward from the last inspection. 31/07/04

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requirement has been brought forward from the last

RS30 The school should ensure that supervision is in place for all staff. 30/06/04

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requirement has been brought forward from the last

21 RS30 Written guidance on all the topics specified in Appendix 3 to the National Minimum Standards should be available for staff. This requirement has been brought forward from the last inspection. 31/07/04

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requirement has been brought forward from the last

RS31 The school should review and clarify the roles and responsibilities of the senior management team to ensure it delivers the best possible care. 31/07/04

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ADVISORY RECOMMENDATIONS

Identified below are advisory recommendations on welfare matters addressed in the main body of the report and based on the National Minimum Standards, made for consideration by the school. No Refer to Standard* Recommendation

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ADVISORY RECOMMENDATIONS

1 RS18 The school should consider how it can monitor content and quality of information held in respect of each pupil. Doucecroft School Page 12

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PART B INSPECTION METHODS AND FINDINGS

The following inspection methods were used in the production of this report

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PART B INSPECTION METHODS AND FINDINGS

Direct Observation YES Pupil Guided Tour of Accommodation YES Pupil Guided Tour of Recreational Areas YES

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PART B INSPECTION METHODS AND FINDINGS

Checks with other Organisations • Social Services YES • Fire Service YES • Environmental Health YES • DfES YES • School Doctor YES • Independent Person NO • Chair of Governors YES Tracking individual welfare arrangements YES Survey / individual discussions with boarders YES Group discussions with boarders NO Individual interviews with key staff YES Group interviews with House staff teams NO Staff Survey YES Meals taken with pupils YES Early morning and late evening visits YES Visit to Sanatorium / Sick Bay NO Parent Survey YES Placing authority survey YES Inspection of policy/practice documents YES Inspection of records YES Individual interview with pupil(s) NO Answer-phone line for pupil/staff comments NO

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PART B INSPECTION METHODS AND FINDINGS

Date of Inspection 19/01/04 Time of Inspection 11:00 Duration Of Inspection (hrs.) 35.5 Number of Inspector Days spent on site 2

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Pre-inspection information and the Head’s Self evaluation Form, provided by the

school, have also been taken into account in preparing this report. Doucecroft School Page 13

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SCHOOL INFORMATION

Age Range of Boarding Pupils From 8 To 19

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

"0" in the "Standard met" box denotes standard not assessed on this occasion. "9" in the "Standard met" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Doucecroft School Page 14

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The intended outcome for the following standard is:

• Children, parents, staff and placing authorities have access to a clear statement of the school's care principles and practice for boarding pupils.

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Approved Arrangements and school prospectus, which are required to include

specific information. Key Findings and Evidence Standard met? 2 Inspectors clarified with the head the various formats that could be presented as a statement of purpose. The majority of this information was available within the schools prospectus and existing policy documents. The school had still to provide staff details with the Statement of Purpose.

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Approved Arrangements and school prospectus, which are required to include

The school had drafted a basic information booklet for new pupils. The booklet was designed to provide information in various formats. Including photographs and pictures for individual children. For example their classroom, the mode of transport to be used for each child, and a named individual (with photograph) a child can contact if unhappy. Inspectors were advised that this would be used for new students. Doucecroft School Page 15

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The intended outcomes for the following set of standards are:

• Children are encouraged and supported to make decisions about their lives

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and to influence the way that the school is run. No child should be assumed

to be unable to communicate their views. • Children's privacy is respected and information about them is confidentially handled. • Children's complaints are addressed without delay and children are kept informed of progress in their consideration.

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key decisions which are likely to affect their daily life and their future. Feedback is

given following consultations. Key Findings and Evidence Standard met? 2 The school had developed guidance for staff entitled ‘Staff guidance on consulting with and involving pupils/students and their families and other significant persons.’ The guidance covered the exchange of information between home and school and the divulging of sensitive information. It did not address techniques and tools used by the school to support pupils making decisions about their daily lives. Parents responding through questionnaires said they felt properly informed about their child’s time at school and consulted about decisions. Statutory reviews were in place in respect of the education and care provided to pupils. Notes from reviews indicated that pupils, parents and significant others were invited to those meetings.

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key decisions which are likely to affect their daily life and their future. Feedback is

Many of the pupils at the school did not communicate verbally. It was apparent from discussion and observation, that staff were aware of behaviours used by pupils to communicate their feelings or choices. Communication methods were clearly described in care plans on files inspected. Where choices in respect of food were noted on services users files, these were not always respected (see standard 15). Doucecroft School Page 16

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The school and staff respect a child's wish for privacy and confidentiality so far as is

consistent with good parenting and the need to protect the child. Key Findings and Evidence Standard met? 2 The school had taken a number of steps to improve the policy and guidance in place to protect pupils. The guidance referred to above (standard 2) makes reference to the need to protect information about children, and restricts the sharing of information to parents or significant carers. The school had also drafted guidance about ‘Access to Case Records by Staff and Others.’ This had yet to be ratified by the governing body. The guidance seeks to maintain confidentiality through the storage and use of information held. The guidance described, in general terms, how information is disseminated from the senior management team to staff members. The school had developed guidance in respect of the ‘Educational use of photography/video’, in recognition of the value of communicating with pupils through

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The school and staff respect a child's wish for privacy and confidentiality so far as is

these mediums, but also recognising the need to maintain privacy and dignity. The guidance outlines the context within which the taking of photographs would be appropriate, how such information should be stored securely, and the limits to the use of CCTV cameras inside school premises. A policy regarding the searching of pupil’s rooms had also been devised. The policy described the reasons why a search may be necessary, the way a search should be undertaken and the recording of such action. The paper describing students right of access to daily records describes the reasons why the sharing of this information needs to be managed, and which members of staff would be responsible for this, but not the steps students need to take to access the information.

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The school and staff respect a child's wish for privacy and confidentiality so far as is

A range of policies/guidance seen during the inspection referred to the right of pupils to have time alone and in private.

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The school and staff respect a child's wish for privacy and confidentiality so far as is

A pre-arranged discussion between a pupil and inspectors during the inspection was interrupted by a member of staff. The school should ensure that supervision of children does not intrude inappropriately or in a way that unnecessarily embarrasses children as required in standard 3.9. Doucecroft School Page 17

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living in the school, and feel confident that any complaint is addressed seriously and

without delay. Key Findings and Evidence Standard met? 2 The information provided to pupils and main carers had not been updated from the previous inspection.

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living in the school, and feel confident that any complaint is addressed seriously and

Seven out of the nine parents who completed questionnaires reported having received information about how to make a complaint to the school. Evidence on one service users file demonstrated that a copy of the complaints policy had been sent to parents. None of the respondents reported ever having had to make a complaint to the school. The schools records stated that the last complaint had been received in November 2002.

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living in the school, and feel confident that any complaint is addressed seriously and

As already described, staff were seen to observe behaviour as a reflection of a pupil’s satisfaction. Daily records of behaviour were maintained enabling patterns of behaviour to be identified if appropriate.

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months:

Number of above complaints substantiated: 0

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months:

Number of above complaints substantiated: 0 Doucecroft School Page 18

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The intended outcomes for the following set of standards are:

• The welfare of children is promoted, children are protected from abuse, and an appropriate response is made to any allegation or suspicion of abuse. • Children are protected from bullying by others. • All significant events relating to the protection of children accommodated in

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the school are notified by the Head of the school to the appropriate

authorities. • Children who are absent without authority are protected in accordance with written guidance and responded positively to on return.

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suspicions or allegations of abuse are properly responded to. These are known and

understood by all staff (including junior, ancillary, volunteer and agency staff). Key Findings and Evidence Standard met? 2

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suspicions or allegations of abuse are properly responded to. These are known and

The school had updated its child protection policy in December 2003. This did not address all the points listed under Appendix 1 of the National Minimum Standards, for example that staff may contact the Commission directly if they feel practices at the school put children at risk of abuse or serious harm.

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suspicions or allegations of abuse are properly responded to. These are known and

The new child protection policy had been forwarded to social services, and their comments were awaited.

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suspicions or allegations of abuse are properly responded to. These are known and

Staff reported through questionnaires that they had received Child Protection training as part of their induction programme and updates during inset training days.

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familiar and which is effective in practice. Where possible children in the school

contribute to the development of the policy. Key Findings and Evidence Standard met? 3 Staff were seen to address inappropriate behaviour and praise positive verbal communication/helpful behaviour of students.

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familiar and which is effective in practice. Where possible children in the school

The school had an anti-bullying policy in place. Staff had a good knowledge of the policy.

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familiar and which is effective in practice. Where possible children in the school

Inspectors were unable to communicate with many of the students at the school to ascertain whether or not they had been bullied. Three students completed questionnaires, one reported being bullied sometimes and two never being bullied.

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familiar and which is effective in practice. Where possible children in the school

Bullying was not raised as an issue by parents or placing officers.

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familiar and which is effective in practice. Where possible children in the school

Percentage of pupils reporting never or hardly ever being bullied X %

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All significant events relating to the protection of children in the school are notified by

the Head of the school or designated person to the appropriate authorities. Key Findings and Evidence Standard met? 3

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All significant events relating to the protection of children in the school are notified by

The school advised that there had been no significant incidents in the past 12 months. Records inspected supported this.

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All significant events relating to the protection of children in the school are notified by

Placing officers and parents generally reported a good level of communication with the school. Two of the thirteen officers completing questionnaires said they were not notified of significant events affecting a child.

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NUMBER OF THE FOLLOWING NOTIFIED TO NCSC DURING THE LAST 12 MONTHS:

• conduct by member of staff indicating unsuitability to work with children 0 • serious harm to a child 0 • serious illness or accident of a child 0 • serious incident requiring police to be called 0 Doucecroft School Page 20

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The school takes steps to ensure that children who are absent from the school

without consent are protected in line with written policy and guidance. Key Findings and Evidence Standard met? 2 The missing child policy had been reviewed since the last inspection. This now contained all information required by the standard except the requirement to advise the LEA of absences of more than 3 hours. Incident reports were seen in respect of pupils who had left school premises without permission. On both occasions staff were immediately aware of the situation and had followed pupils to ensure their safe return. External doors at main buildings on both sites were kept locked at all times, although it was acknowledged that not all pupils required this. Following one incident a decision had been made by the governing body to lock a door at the FE unit. Staff expressed concern about this to inspectors. During the inspection pupils from the FE unit went to a youth club in a neighbouring town. A risk

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The school takes steps to ensure that children who are absent from the school

assessment was seen that identified named staff with the key responsibility for each pupil.

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The intended outcomes for the following set of standards are:

• Children have sound relationships with staff based on honesty and mutual respect. • Children are assisted to develop appropriate behaviour through the

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understanding and clear professional and personal boundaries which are effective for

both the individuals and the group. Key Findings and Evidence Standard met? 3

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understanding and clear professional and personal boundaries which are effective for

Inspectors observed staff and children interacting in a number of settings, including meal- times, evening activities, morning routines and generally about the school during the day. All of the interaction observed was supportive and professional. Staff were seen to praise good behaviour and deal with less acceptable behaviour in a firm, calm manner.

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understanding and clear professional and personal boundaries which are effective for

Completed questionnaires were received from thirteen parents. All parents described this aspect of care as positive. Comments included ‘..staff all know and understand my son’s needs’ and ‘The staff are caring and understanding.’ Doucecroft School Page 22

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

measures which are approved by the Head of Care. Key Findings and Evidence Standard met? 2 As previously stated, staff respond positively to acceptable behaviour and were seen to respond firmly and calmly to unacceptable behaviour. Staff were seen to provide students with opportunities to meet targets in this area and provided encouragement and praise when targets were met.

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

One student was seen to have a high level of supervision throughout the inspection. They were kept away from other students and needed constant reminding and physical intervention to keep behaviour within acceptable limits.

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

Staff reported through questionnaires that they had taken part in SCAPE training to help them deal appropriately with challenging behaviour.

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

All parents and placing officers responding to questions in this area said they felt the rules and punishments in force at the school were fair.

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

The revised draft behaviour management policy referred to at the last inspection had not yet been finalised or agreed by the governing body. Doucecroft School Page 23

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The intended outcomes for the following set of standards are:

• Children experience planned and sensitively handled admission and leaving processes. • The school's residential provision actively supports children's educational progress at the school. • Children have ample opportunity to engage in purposeful and enjoyable activities both within school and in the local community. • Children live in a healthy environment and the health and intimate care needs of each child are identified and promoted. • Children are provided with healthy, nutritious meals that meet their dietary needs. • Children wear their own clothing outside school time, can secure personal

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appropriate, with parents and carers and placing authorities – as far as possible and

handled with sensitivity and care by those concerned. Key Findings and Evidence Standard met? 2 There was a clear admissions policy for students coming to the school. The policy includes gathering information from a variety of sources and visiting the child in their own home.

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appropriate, with parents and carers and placing authorities – as far as possible and

This was not used for students moving between the main school and further education department. This left the FE manager out of the decision-making loop in respect of those children. There was evidence of a planned transition between the two parts of the school for one student. This student had visited on eleven occasions over a three-month period, visiting at different times of the day and with a known member of staff from the main school. Doucecroft School Page 24

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education, ensuring regular attendance, punctuality and a minimum of interruption

during the school day. Key Findings and Evidence Standard met? 3 The inspector was advised that the deputy head and head of care had jointly worked on a 24 hour curriculum document, identifying how the residential and educational provisions could support each other. The manifestation of this was not always clear in behaviour management programmes and individual targets sampled during the inspection. However, observation of a maths lesson demonstrated practical application of learning through a shopping trip. A new governor with specific responsibility for the curriculum had been appointed.

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education, ensuring regular attendance, punctuality and a minimum of interruption

Care staff were seen to ensure students were ready for the school day and to support students experiencing difficulties accessing the educational element of the school. A number of teaching staff also worked during the evening residential time.

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education, ensuring regular attendance, punctuality and a minimum of interruption

On Monday mornings at the school all residential staff on duty meet with teaching staff for a weekly staff meeting. Sometimes all staff meet together, at other times groups based on class or upper and lower school basis meet to discuss specific issues. The inspector was advised that 24hour curriculum meetings are held to update care staff who were not working in the morning.

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Children have ample opportunity to engage in purposeful and enjoyable activities

both within the school and in the local community. Key Findings and Evidence Standard met? 3 Parents reported positively about the care provided by the school. Two parents commented particularly on the out of school activities accessible to students. ‘They give … much stimulation, and outings i.e. to social clubs, bowling etc..’ ‘Children have a varied week and after school activities to keep them occupied.’

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Children have ample opportunity to engage in purposeful and enjoyable activities

During the inspection students from the FE department went to a youth club in a nearby town. Activities at the club included arts and crafts, basketball, TV and pool. The pupils were observed to enjoy the evening, staff were seen actively engaging in sessions with students.

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Children have ample opportunity to engage in purposeful and enjoyable activities

Service user files referred to activities such as junior and senior youth club, dancing at the school, visiting the local library, walks, visits to parks and a circus. Doucecroft School Page 25

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The school actively promotes the health care of each child and meets any intimate

care needs. Key Findings and Evidence Standard met? 2 Health needs were recorded in a number of places in children’s records. None of the records sampled contained a document covering all of the points listed under 14.6.

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The school actively promotes the health care of each child and meets any intimate

Medication was distributed by team leaders. Individual medical consent forms did not include consent for the administration of first aid. One service users’ file contained information from a parent stating that no medical aid was to be given due to allergic reactions. There was no corresponding risk assessment or contingency plan in place to cover the possibility of the need for emergency aid.

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The school actively promotes the health care of each child and meets any intimate

The school were formulating a series of lesson plans around sex education.

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The school actively promotes the health care of each child and meets any intimate

There was evidence on files to demonstrate communication between staff and parents on various health and hygiene issues, including weight control and nail trimming.

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health, religious persuasion, racial origin or cultural background are met, including

the choice of a vegetarian meal for children who wish it. Key Findings and Evidence Standard met? 1 Inspectors shared a number of meals with students and staff. The atmosphere at all mealtimes was well-managed, orderly and social.

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health, religious persuasion, racial origin or cultural background are met, including

The meals available were balanced. Fruit was available as a desert at mid-day. Staff were observed encouraging students to select a balanced range of foods. Vegetarian options were available at meals within the FE department, but no other options provided. Students advised inspectors that if they did not want the meal on offer they had to advise staff the previous day. At one lunch-time two students were not eating their meal. One student clearly stated a number of times that they did not like the meal on offer and only had rice. It was noted that this meal was included on their file notes as a clear dislike. Staff said they were aware of the dislike, however they felt the children should be encouraged to sample the dinner. The school must ensure that it does not routinely or unnecessarily diminish any child’s independence or opportunity to make everyday choices as required under standard

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health, religious persuasion, racial origin or cultural background are met, including

2.6, and that pupils needs and wishes are taken into account (standard 15.1). One student at the FE department was not able to participate in communal meals because of their challenging behaviour.

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health, religious persuasion, racial origin or cultural background are met, including

Students at the FE department took turns helping in the kitchen at meal times.

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health, religious persuasion, racial origin or cultural background are met, including

The inspector was shown around the food storage area and observed various jars containing perishable food products which had been opened for use, but not restored within a temperature controlled environment such as a refrigerator . Doucecroft School Page 26

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Children are provided for adequately on an individual basis and encouraged to

exercise their own preferences in the choice of clothing and personal requisites.

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their money are provided with the assistance they need, in a way which maximises

their choice. Key Findings and Evidence Standard met? 3

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their money are provided with the assistance they need, in a way which maximises

The school accommodates children with autism. To meet some of the specific challenges this can bring the school operates a structured day. Students are offered choices within this commensurate with their understanding. Doucecroft School Page 27

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The intended outcomes for the following set of standards are:

• Children have their needs assessed and written plans outline how these needs will be met while at school. • Children's needs, development and progress is recorded to reflect their individuality and their group interactions. • There are adequate records of both the staff and child groups of the school. • In accordance with their wishes, children are able and encouraged to maintain contact with their parents and families while living away from home at school. • Children about to leave care are prepared for the transition into independent living. • Children receive individual support when they need it.

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that child in accordance with that plan, monitors progress in relation to that plan, and

updates that plan as necessary. Key Findings and Evidence Standard met? 3 The school use the student’s statement of education needs, individual management programmes and care plan to inform the provision of care and a 24 hour curriculum. As previously stated, these did not include all health needs in a coherent manner. The school did not operate a key-worker system. There was evidence in the files inspected that these plans had been reviewed in line with statutory requirements. The schools own internal care reviews were not always regularly held.

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that child in accordance with that plan, monitors progress in relation to that plan, and

One service user said that they were able to attend their review and were able to have their opinions listened to, and acted upon. There was a copy of the pupils views on file to support this.

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that child in accordance with that plan, monitors progress in relation to that plan, and

New care staff were required to observe the routine of each child before they can carry out the task themselves. Tasks are then carried out under the supervision of a senior or experienced member of staff before working on an individual basis with a child to ensure care practice was in line with their care plan. Sheets signing off observations were seen to evidence this.

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that child in accordance with that plan, monitors progress in relation to that plan, and

The recently produced New Pupil Booklet will include the name of a member of staff a pupil can contact if they are unhappy with anything. Doucecroft School Page 28

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which can, in compliance with legal requirements for safeguards, be seen by the

child. Key Findings and Evidence Standard met? 2 At a meeting with inspectors, students from the FE department confirmed that they were aware records about them were held by staff and that if they asked staff they would tell them what was in them.

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which can, in compliance with legal requirements for safeguards, be seen by the

A policy entitled ‘Students right of access to day books and home/school books’ had been written in December 2003. This aims to promote students right to access information, but also protect confidentiality amongst their peer group. The policy requires dissemination of such information to be handled by a senior member of the school staff. The policy should be extended to include all information held by the school. Consideration should also be given to how information likely to cause anxiety is recorded.

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which can, in compliance with legal requirements for safeguards, be seen by the

The range of service users case files sampled included a few pieces of information filed in the wrong students files. The school should develop a monitoring system to review the content and quality of information held.

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The school maintains clear and accurate records on the staff and child groups of the

school, and major events affecting the school and children resident there. Key Findings and Evidence Standard met? 2

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The school maintains clear and accurate records on the staff and child groups of the

The records inspected were generally kept in line with the requirements of this standard, however the school should include staff gender and qualifications on the register of staff. Doucecroft School Page 29

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to maintain contact with their parents and other family members (unless there are

welfare concerns) while living at school. Key Findings and Evidence Standard met? 3

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to maintain contact with their parents and other family members (unless there are

None of the children boarding at the time of the inspection were subject to restrictions on contact with family or friends. All children went home at weekends. The school enabled one pupil to maintain contact with a parent they did not usually see at the weekend.

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to maintain contact with their parents and other family members (unless there are

All of the parents completing information in respect of visiting the school said they were encouraged to visit, and made to feel welcome by the school.

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to maintain contact with their parents and other family members (unless there are

A payphone and cordless phone was available for students to use in the FE department. One student said that some students ‘had special days when they could use the ‘phone’.

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is expected to leave care or move to independent living. The school works with any

Personal Advisor for the child. Key Findings and Evidence Standard met? 9 At the time of inspection the school was not accommodating any looked after children who would be leaving care on leaving the school. Doucecroft School Page 30

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children identified as having particular support needs, or particular problems, receive

help, guidance and support when needed or requested. Key Findings and Evidence Standard met? 3

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children identified as having particular support needs, or particular problems, receive

The ratio of staff to pupils allowed a good level of support to be provided to students, within and outside class time. Staff spoken to and observed during the inspection demonstrated a good understanding of the needs and communication methods of individual children.

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children identified as having particular support needs, or particular problems, receive

Placing officers and parents responded positively to the extent that individual needs were met. Doucecroft School Page 31

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The intended outcomes for the following set of standards are:

• Children live in well designed, pleasant premises, providing sufficient space and facilities to meet their needs. • Children live in accommodation that is appropriately decorated, furnished and maintained to a high standard, providing adequate facilities for their use. • Children are able to carry out their ablutions in privacy and with dignity. • Children live in schools that provide physical safety and security.

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environment most helpful to each child's development, and is sufficient for the

number of children. Key Findings and Evidence Standard met? 2 The main school is an old building with teaching areas on the ground floor and residential accommodation on the first floor. The main school had limited outdoor space, all of which was a hard surface. The school had locks to all external doors and high handles/locks to playground gates to protect children from leaving the building and prevent access to the school by unauthorised persons. The school was visited by a fire officer on 16 th January. The officer raised significant concerns in respect of locks on the final exit doors of the building. A meeting between the fire officer and school was scheduled for 30 th January 2004. Office and parking space was very limited. A drainpipe to the front of the building was damaged causing rust staining to the building wall. The décor in a number of areas within the building looked tired.

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environment most helpful to each child's development, and is sufficient for the

The FE department benefited from more generous shared space and was generally well maintained. The external appearance of this part of the school was also well maintained.

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environment most helpful to each child's development, and is sufficient for the

CCTV cameras were installed to monitor children leaving bedrooms and using corridors at night. Doucecroft School Page 32

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The school provides adequate good quality and well-maintained accommodation for

boarding pupils, which is consistent with their needs. Key Findings and Evidence Standard met? 2 As stated in standard 23, a small number of areas at the main school were in need of decoration / general maintenance. Other than this the school was bright and residential areas homely. Furnishings seen were in a good state of repair.

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The school provides adequate good quality and well-maintained accommodation for

Staff sleep-in rooms were located close to children’s sleeping areas.

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suitable to meet the needs of the children. The school has appropriate changing and

washing facilities for incontinent children where necessary. Key Findings and Evidence Standard met? 3 There were sufficient baths, showers and toilets for students. There were separate facilities for adults and visitors.

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suitable to meet the needs of the children. The school has appropriate changing and

One of the shower and toilet rooms had been specifically adapted to meet the needs of one service user. Doucecroft School Page 33

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and other hazards, in accordance with Health and Safety and Fire legislation and

guidance. Key Findings and Evidence Standard met? 2

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and other hazards, in accordance with Health and Safety and Fire legislation and

In a letter received shortly after the inspection the fire officer raised significant concerns about the locking of external doors. The school were due to meet with the fire officer to discuss this. Discussions with an FE student demonstrated an understanding of the evacuation procedure from teaching and residential areas. Pictorial representations of the fire evacuation procedure were displayed. Fire extinguishers had been inspected in April 2003. Anglia Water had inspected the premises in May 2003 and left a report requiring action, records evidencing that this had been undertaken were held at the main school site. A gas safety warning notice had been left at both sites in August 2003 relating to the height of an external flue. The health and safety officer at the school advised that this was related to safety regulations that came into force since the flues were fitted. There was no evidence

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and other hazards, in accordance with Health and Safety and Fire legislation and

to confirm that remedial action was not a requirement. Staff at the FE department were not always clear about the status of maintenance issues as records were not complete.

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and other hazards, in accordance with Health and Safety and Fire legislation and

Inspectors observed that a main fuse box, upstairs in the FE department had been left open. Doucecroft School Page 34

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The intended outcomes for the following set of standards are:

• There are careful selection and vetting of all staff, volunteers, and monitoring

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abusers

• Children are looked after by staff who understand their needs and are able to meet them consistently. • Children are looked after by staff who are trained to meet their needs. • Children are looked after by staff who are themselves supported and guided in safeguarding and promoting the children's welfare.

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or Enhanced level as appropriate to their role in the school), with a satisfactory

outcome. There is a satisfactory recruitment process recorded in writing. Key Findings and Evidence Standard met? 2 The school were in the process of developing their existing recruitment records. Records belonging to a newly recruited member of staff were inspected. There were some gaps noted, including proof of ID and verbal confirmation of references. There was also evidence that the school had taken steps to ensure other recruitment checks were robust, such as seeking references from more than one source.

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or Enhanced level as appropriate to their role in the school), with a satisfactory

Offers of employment were made subject to satisfactory CRB checks, references and probation period.

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or Enhanced level as appropriate to their role in the school), with a satisfactory

The new records provide space for explanations of gaps in employment to be recorded.

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specified under standard 28.2. Records of staff actually working in the school

demonstrate achievement of this staffing level. Key Findings and Evidence Standard met? 2

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specified under standard 28.2. Records of staff actually working in the school

The school had a staffing arrangements policy. It did not state the number of staff required to be on duty at different times of day and night or the management arrangements, although ‘on-call contact’ lists were displayed at both sites. Records for a new member of staff working through their induction evidenced that they were surplus to rostered staff.

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specified under standard 28.2. Records of staff actually working in the school

During the inspection the levels of staffing were adequate to meet the needs of children, including the need for one student to have 1:1 support. One member of staff described the level of continuous supervision and support required by this student as exhausting.

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specified under standard 28.2. Records of staff actually working in the school

One parent reported on a questionnaire that they thought there were times when staffing was stretched, the other twelve parents who responded, said they thought there were enough staff at the school.

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specified under standard 28.2. Records of staff actually working in the school

Risk assessments were seen for trips out identifying particular staff as responsible for named students.

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Staff receive training and development opportunities that equip them with the skills

required to meet the needs of the children and the purpose of the school. Key Findings and Evidence Standard met? 2 The school had a variety of books and videos that were made available to staff to update their training. Staff spoken with, expressed a feeling of being supported where needed by their colleagues and line management.

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Staff receive training and development opportunities that equip them with the skills

One staff member spoke of the comprehensive induction process and ongoing support received from the school, another member of staff described very little support or process of induction until they requested it. Three NVQ assessors were employed by the school.

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Staff receive training and development opportunities that equip them with the skills

Ancillary staff did not appear to have access to training, including child protection training. Doucecroft School Page 36

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All staff, including domestic staff and the Head of the school, are properly

accountable and supported. Key Findings and Evidence Standard met? 2 Staff generally described a supportive peer group and management team. One member of staff confirmed they had monthly supervision with their line manager. Records for a new member of staff showed regular contact with a senior member of staff working through the school’s induction programme.

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All staff, including domestic staff and the Head of the school, are properly

There was no supervision in place for the senior management team. Ancillary staff said they had not received any formal supervisions.

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All staff, including domestic staff and the Head of the school, are properly

Guidance available to staff did not cover all of the topics specified under Appendix 3 of the National Minimum Standards. Doucecroft School Page 37

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The intended outcomes for the following set of standards are:

• Children receive the care and services they need from competent staff. • Children enjoy the stability of efficiently run schools. • The governing body, trustees, local authority, proprietor or other responsible body monitors the welfare of the children in the school.

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The school is organised, managed and staffed in a manner that delivers the best

possible childcare. Key Findings and Evidence Standard met? 2 The school was removed from special measures in January 2003. Ofsted reported that the head and senior management team managed the school well, but that roles and responsibilities of the senior management team needed to be more clearly defined. This was found to be the case at this inspection. The senior management team did not receive supervision and there were examples of lack of clarity in respect of responsibility and information between the FE department and main school. A strong governing body was supporting the school and hoped to access external consultants to address this area.

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The school is organised, managed and staffed in a manner that delivers the best

The head of care at the school is a qualified social worker. The senior management team had substantial relevant experience.

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must make sure that the operation of the school meets the requirements of these

standards in relation to the day to day running of the school. Key Findings and Evidence Standard met? 2

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must make sure that the operation of the school meets the requirements of these

The situation described in the headline standard had not arisen.

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must make sure that the operation of the school meets the requirements of these

The roles and responsibilities of the senior management team at the school is an issue that requires clarifying, and impacts on the monitoring of information required by this standard.

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must make sure that the operation of the school meets the requirements of these

The head had not carried out and reported on a review of the operation and resourcing of the school’s welfare provision. Doucecroft School Page 38

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receive a written report on the conduct of the school from a person visiting the school

on their behalf every half term. Key Findings and Evidence Standard met? 2

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receive a written report on the conduct of the school from a person visiting the school

There had been a significant change in the make up of the governing body since the school was put into special measures. The process of enrolling governors includes training to understand their role and core aspects of school management and child protection.

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receive a written report on the conduct of the school from a person visiting the school

The governors carried out unannounced and pre-arranged visits to the school at different times of the day and evening. Reports of visits are sent to the head and chair of governors within two weeks of a visit. These were seen by the inspector, they identified issues that required attention by the head. The governing body must develop the monitoring of records including physical intervention and sanctions. Doucecroft School Page 39

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

We would welcome comments on the content of this report relating to the Inspection conducted on 19 th and 20 th January 2004 and any factual inaccuracies:

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

Please limit your comments to one side of A4 if possible Doucecroft School Page 41

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Action taken by the NCSC in response to Head’s comments:

Amendments to the report were necessary YES

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Action taken by the NCSC in response to Head’s comments:

Comments were received from the provider

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Action taken by the NCSC in response to Head’s comments:

Head’s comments/factual amendments were incorporated into the final inspection report

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Action taken by the NCSC in response to Head’s comments:

Head’s comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Head both views will be made available on request to the Area Office.

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are to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan was received at the point of publication YES

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan covers all the statutory requirements in a timely fashion YES

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan did not cover all the statutory requirements and required further discussion

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Provider has declined to provide an action plan

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Other: <enter details here> Doucecroft School Page 42

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Head both views will be reported. Please attach any extra pages, as applicable.

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Doucecroft School / 19th and 20th January 2004

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Doucecroft School / 19th and 20th January 2004

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Doucecroft School / 19th and 20th January 2004

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Doucecroft School / 19th and 20th January 2004

S0000018010.V119479.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Doucecroft School / 19th and 20th January 2004

The paper used in this document is supplied from a sustainable source

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