Setting

Kasper

107b Island Wall Whitstable Kent CT5 1EL

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Kasper

9th – 11th March 2005 Fostering Services

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Kasper Page 1

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Address

107b Island Wall, Whitstable, Kent, CT5 1EL

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Date of last inspection

21 st -23 rd January Kasper Page 2 Date of Inspection Visit 9 th – 11 th March 2005 ID Code

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inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

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Name of Establishment Representative at

the time of inspection Peter Stevens Kasper Page 3

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INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the Commission for Social Care Inspection (CSCI) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the CSCI in respect of Kasper. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

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INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the CSCI in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

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INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Kasper Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Kasper is a ‘Company Limited by Guarantee without Share Capital and a ‘not-for-profit’ organisation’. It is an independent fostering agency based in Whitstable, Kent. It provides placements for children and young people unable to remain within their own family. At the time of the inspection there were twenty approved carers, caring for twenty- nine children. Kasper Page 6

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Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.) The inspectors would like to thank the young people, carers and staff for their time during the inspection visit. At the time of the inspection, records were examined, a tour of the agency was made and key staff were interviewed. In addition requirements and recommendations from the last inspection were followed up with most being met. The inspectors took the opportunity of joining panel members training which was being held at the agency’s office and introducing themselves in the foster carers support group meeting. Five children and young people and two primary carers were visited. Positive comments have been received from young people, staff, carers and placing social workers about the agency. Evidence was found of a well managed, child centred service, being supported by professionally qualified

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Inspector’s Summary

and experienced staff. The outcomes of the inspection were fed back to the Manager, Responsible Individual and staff team at the end of the visit.

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Standard 1

This standard was met. The Statement of Purpose has been reviewed in September 04 and meets the criteria of this standard. There is a separate children’s guide and young people confirmed they had been given a copy.

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Standard 2 & 3

Both standards were met. The Manager of the service has vast childcare and managerial experience and relevant qualifications. He is a qualified Social Worker and holds the post-graduate Diploma in Management (NVQ Level 5) qualification. Satisfactory staff checks have been completed which follows the agency’s recruitment policy and procedures.

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Standards 4 & 5

Both standards were met. All staff were clear about their roles and there is a monitoring and audit system in place. The agency is well managed.

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Standards 6 to 14

Eight of the nine standards were met. Good evidence was found that the agency promotes and supports contact with birth families and provides facilities and finances to ensure this happens. There were systems in place to ensure the welfare of children and young people was being promoted. This includes Kasper Page 7 appropriate matching, the provision of healthcare, child protection, valuing diversity, education and the preparation for independence. Young people attend local mainstream or special education schools and the agency provides excellent extra educational support as required. Foster carers receive appropriate training as required by these standards.

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Standard 6

This standard was nearly met. The agency needs to review its monitoring of health and safety in foster carers homes to ensure appropriate equipment is being provided.

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Standards 15 to 23

All standards were met. Staff and foster carers confirmed that supervision and appraisal systems were in place and they were receiving an excellent level of support. Annual reviews have been completed for foster carers approval. Training needs are addressed and carers have received pre-approval and induction training. Carer’s and staff have been provided with policy and procedures manuals. An appropriate recruitment procedure is in place.

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Standards 24 & 25

Both standards were met. Record keeping has been reviewed and appropriate records were being kept which cross referenced with each other.

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Standard 26

This standard was met. The premises was fit for use as a fostering service and offers good facilities and accommodation for families and carers. A children’s playroom and library area has been developed since the last inspection.

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Standards 27 to 29

All standards were met. Appropriate financial policies and procedures are in place. Accounts are audited and foster carer’s confirmed prompt payments. Activities and holidays for young people have been organised and staff and foster carers receive training provided and paid for by the organisation.

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Standard 30

This standard was met. Panel members have received guidelines and are provided with training. The panel is composed of appropriate skilled and experienced members. Recruitment checks are completed. Kasper Page 8

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(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements:

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(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial:

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(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service:

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Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? YES

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STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action

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Action is being taken by the Commission for Social Care Inspection to monitor

compliance with the above requirements. Kasper Page 10

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registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

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Comments

Lead Inspector Josie McCabe Signature J McCabe Second Inspector Chris Randall Signature Regulation Manager Brian Wintle-Smith Signature Date 27.04.05. Kasper Page 11

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STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements are to be addressed. This action plan will be made available on request to the Area Office.

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STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

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STATUTORY REQUIREMENTS

1 8(b) FS6 The agency to review its monitoring of health and safety in foster carers homes to ensure appropriate equipment is being provided. 31.03.05

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

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GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. FS10 refers to Standard 10.

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PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Kasper Page 12 Number of Inspector days spent 3

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PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals NO • Directors of Social services NO • Child protection officer NO • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children NO • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers NO • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff NO Interview with panel chair NA Observation of foster carer training NO Observation of foster panel NO Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

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PART B INSPECTION METHODS & FINDINGS

Date of Inspection 09/03/05 Time of Inspection 09:30 Duration Of Inspection (hrs) 19 Kasper Page 13 The following pages summarise the key findings and evidence from this inspection, together with the CSCI assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Kasper Page 14

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The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

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There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 3 There is a Statement of Purpose, which has been updated since the last inspection. There is a children’s guide, known as the ‘Kasper Fax’, which is presented in an easy to read, child focussed format and contains information as detailed within this standard. Both documents are provided to children and young people, foster carers, placing authorities and parents. The agency was developing a website at the time of the inspection which will include a children’s section. The Manager agreed to expand the procedures for supporting and reviewing carers within the Statement of Purpose. Kasper Page 15

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The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

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work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 4 The Manager and Responsible Individual have between them vast experience of working with children and young people, management and business skills. The Manager is a qualified Social Worker and past Local Authority Manager with thirty years post qualifying experience, with the last seven years being a Team Leader of a Fostering Team for Kent Social Services. He also holds a post-graduate Diploma in Management (NVQ Level 5) qualification and is studying for a Masters degree in European Social Work. Evidence was seen of the Manager providing excellent organisation and leadership skills, working together with his staff team and having appropriate support from the Responsible Individual. He has also chosen to be a key worker to a small number of carers and young people, in order to keep up to date with practice.

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Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 Evidence has been seen of appropriate checks being completed to include CRB checks and references being taken up for the Manager, Responsible Individual and agency staff, which follow the staff recruitment policy and procedures. Kasper Page 16

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The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

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There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 3 There is a monitoring system in place in line with this standard and the Fostering Service Regulations 2002. Reports have been produced and are provided to the Commission, the agency’s steering group, panel chair, Manager and staff team. Placing authorities, young people and carers are consulted as part of the monitoring process. All staff have job descriptions. Staff interviewed had specific roles within the service. Financial procedures are managed by the agency’s Head of Financial Services and terms and conditions are contained within foster carer and local authority agreements.

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There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to CSCI in last 12 months: X

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There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. X

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Referral to Secretary of State of a person working for the service as

unsuitable to work with children. X Serious illness or accident of a child. 3 Outbreak of serious infectious disease at a foster home. X Actual or suspected involvement of a child in prostitution. X

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Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. X Initiation of child protection enquiry involving a child. 1

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Serious incident relating to a foster child involving calling the police to a

Number of complaints made to CSCI about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0

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Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 All staff have job descriptions, which reflect their exact role within the agency. level of delegation and responsibility of the Manager, and lines of accountability. There is a clear management structure, which includes a senior social work practitioner who deputises for the Manager and the Responsible Individual provides management support as required. Evidence seen in agency meeting minutes, discussions with key staff and feedback from carers, placing authorities and panel members, confirm the agency is well managed. Kasper Page 17

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The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

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The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 2 During the inspection, two foster carer’s homes were chosen for visits by the inspectors. The inspectors decided to postpone a visit to a third following notification of an incident by the agency of a young person who was experiencing personal difficulties. The primary foster carers were seen in the homes visited. One carer had three placements, who were a sibling group and one carer had two placements. Young people in placement showed the inspectors their bedrooms, which were individual in style. Evidence was seen of personal possessions and toys. Young people use the communal facilities in the houses and were seen being treated as part of the family. Houses were clean and home-like. Young people had single bedrooms and two siblings were sharing. Foster carer’s preparation and training covers health and safety issues and they have been provided with written guidance. The

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The fostering service makes available foster carers who provide a safe, healthy and

fostering service also carries out health and safety checks of the accommodation to include safe transport. Discussion was had with the Manager with regard to the need for monitoring the provision of health and safety equipment in carers homes as one home had no fire extinguisher or fire blanket, however, both had smoke detectors. The Manager agreed to follow this up. Foster carers were aware that they may be interviewed or visited as part of the Commission’s inspection process and welcomed this.

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The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 3 The training programme seen included training for foster carers ‘Cultural and Diversity Awareness’ which was delivered in August 04 and repeated in February 05 and is a core module. A further day has been planned following foster carer demand. The agency uses a consultant where cultural needs are assessed as needing to be addressed and as agreed in placement plans. The agency has an Equal Opportunities policy, which is contained within staff and foster carer manuals. Evidence was seen in records of how young people were being provided with individual services. Interpreters and TEFL teachers have been used where English is not a young person’s first language and support for young people to follow religious pursuits. In addition speech therapy has been provided and the agency has appointed a social worker for children with disabilities.

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carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 3 Evidence was seen of appropriate matching and placement agreements are individualized detailing the child’s assessed needs and signed by foster carers. Evidence was found that racial, ethnic, religious, cultural and linguistic needs are taken into account in the matching process. The service provides training, support and information to foster carers aiming to ensure that children’s individual needs are being met. Young people have a period of introduction to proposed foster carers and no emergency placements are accepted.

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The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 3 Feedback received from foster carers and training records showed child protection training has been completed. Training is also given in safe care, behaviour management, countering bullying and harassment, de-escalation and restraint training. Care risk assessments have been completed. It is made clear in the written information provided to foster carers by the service that corporal punishment is not acceptable. Systems are in place to monitor information on the circumstances, number and outcome of all allegations of neglect or abuse of a child in foster care.

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encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 4 The agency has a policy promoting contact and working with families. Evidence seen in placement plans, contact records and feedback from children, staff and placing authorities confirms this. The agency also provides financial support and facilitates supervised contact where needed. It also uses part of its premises for contact between children and their families and significant others who can also stay overnight if needed which is commendable practice. An example was seen whereby the agency’s policy in the promotion of contact and facilities provided, had been a positive factor in supporting and preparing a young person in returning home. Foster carers have confirmed they had attended preparatory training, which includes the promotion of contact, and this is also contained in the carers handbook. Information is provided to carers with regard to the financial support provided for transport or

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encouraged to maintain and develop family contacts and friendships as set out in

other costs involved in ensuring contacts take place. A record is kept by carers, which Kasper Page 19 include contact with family and friends, and feedback is given to placing social workers as required.

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others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 Young people’s opinions and those of families and significant others are sought through the formal care review process, the key worker system, support meetings, and informally between foster carers and young people placed. Most young people have confirmed through the questionnaires that they are asked their opinions such as choices for meals, activities, holidays, ideas for bedrooms, clothes and presents and if they are happy. Young people have confirmed they have been told how to make a complaint and who to speak to if they have any concerns and have been given a Children’s Guide.

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training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 All children and young people are registered with a local GP, and are supported to access health services according to their identified needs and encouraged to have annual medicals. This includes dental and optical services. This was seen in records. Medical events are recorded and monitored by the agency Manager, to include medication. Health records are updated during the placement and considered in the planning and review of care. The agency facilitates therapy from approved and health authority professionals. Health policies are contained within the foster carers manual and they have received health promotion training. Kasper Page 20

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child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 4 Discussions with young people and foster carers confirmed that educational needs were being met and that young people receive excellent support in this area, which follows the agency’s policy on promoting education. This includes all young people attending mainstream schools, special schools and college as planned for. Placement agreements require foster carers to take an active role with respect to all matters relating to the educational needs of children / young people placed with them and training is provided. Records are maintained of educational attainment of children and young people being looked after. Foster carers attend school functions and meetings. The agency also funds sessional workers who are qualified to provide help with education for example, English, I.T. skills, educational activities, and funding for computer purchases.

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The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 3 Guidelines for preparation for adult living and leaving care are contained within the foster carers manual and they receive training in this area. Pathway and leaving care plans are followed and sessional staff are provided as necessary to help with life skills work. Agency Social Workers monitor the progress of plans within foster carers supervision. Kasper Page 22

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The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

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number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

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Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 There is a written policy and procedure in relation to staff recruitment and selection and evidence was seen of appropriate checks on staff being completed by the service to include CRB checks. The Manager confirmed that checks on sessional staff are also completed. Staff have appropriate experience and qualifications or have undergone training and receive supervision relevant to their function. The operational staff team consists of management, social work, financial and administrative staff. In addition to external independent Social Workers, sessional workers, therapists, training staff, consultants and an accountant.

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Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 4 There is a defined management structure; staff and foster carers were clear about whom they were accountable. There are procedures in place to review the approval status of foster carers yearly and as required. Review reports are presented to the fostering panel together with any required changes. Carers requiring deregistration are referred back to the panel meeting. Staff and foster carers supervision is in place and both have confirmed that they receive an excellent level of support from the agency and that it is a good agency to work for. Staff and foster carers receive monthly training and are encouraged to undertake for their individual development. They have been provided with appropriate polices from the service. There is an out of hours on-call staff rota which operational staff cover. Kasper Page 23

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qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 4 The number of experienced and qualified staff working for this small agency is to an exemplary standard, to include qualified and experienced Social Workers bringing different skills to the team and for the supervision of foster carers and care of individual children. The assessment process for foster carers takes into account and addresses all relevant factors following recognised procedures to do so and as required of this standard. Evidence of full assessments was seen on foster carers files.

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The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 Evidence given to the inspector from foster carer interviews and in questionnaires received, confirms the service is a fair and competent employer, offering support for staff and carers. Carers said that they received support whatever time of the day, and felt that the training provided was of a good standard. They enjoyed working for the service. Carers and staff confirmed they receive supervision and appraisal. A health and safety and whistle-blowing policy is in place and appropriate insurance policy cover.

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There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 3 Since the last inspection, staff and foster carer appraisals have been introduced and individual training plans. Training needs are ascertained in supervision, and through the yearly foster carer review and appraisal system. The Manager identifies/organises appropriate courses for staff and carers to include joint training and training provided for panel members. Staff receive induction training and staff meetings are held. A team action plan is produced and reviewed every six months by the Responsible Individual. Kasper Page 24

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Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 3 Personnel records inspected contained written details of the duties and responsibilities expected of each staff member. Policies and procedures of the organisation have been provided to staff. Records demonstrated that staff members coming into contact with foster carers and prospective foster carers and children/young people receive supervision in line with this standard. Regular team meetings are held that all staff members attend

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Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 Foster carers have reported that they receive a lot of support and guidance from the operational staff team to include visits and telephone contact. There is a foster carer support group. Foster carers spoken with demonstrated that they got on well with each other and gave each other support. Each foster carer has an allocated supervising social worker who they can go to. Annual review reports are prepared and presented to the fostering panel. Placing Social Workers have confirmed they are kept well informed of events by foster carers and the operational staff.

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The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 4 Foster carer agreements have been written in a way that emphasises to foster carers what expectations are placed upon them and of what they may expect of the service. Each approved foster carer is supervised by a named qualified Social Worker from the agency. Evidence was seen in records and feedback from foster carers that they are supervised well and commented that the staff are friendly and professional. Records of supervision have been maintained and supervision agreements are in place. Foster care agreements have been reviewed and comply with regulatory requirements. Foster carers have confirmed they are given a handbook containing the agency policies and procedures. Unannounced visits by the agency to foster homes are carried out and the outcome of such visits is documented. Procedures for dealing with complaints are included in the foster carers manual, the

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The fostering service is a managed one that provides supervision for foster carers

Statement of Purpose and the children’s guide. Complaints have been recorded and outcomes monitored by the Manager of the agency. Circumstances in which a carer may be removed from the foster carer register are outlined in the disciplinary rules in the foster carers handbook. Kasper Page 25

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provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 3 An expectation is placed upon all foster carers by the agency that they attend training and the Manager is monitoring this. The Manager confirmed that foster carers receive training to meet the needs of the young people placed with them. Pre-approval and induction training is completed, to include safe caring for all members of the household. Training is reviewed and discussed at the annual reviews of foster carers and included in reports. Since the last inspection, learning pathway plans have been introduced for foster carers and staff. The agency buys in training from external agencies. Foster carers have completed or are currently undertaking NVQ training. The agency is looking to develop an advanced training diploma for more experienced foster carers. Training is evaluated by the Manager and Responsible Individual. Kasper Page 26

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The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

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maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

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Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 3 Appropriate records were being maintained by the agency. There is a written policy on case recording in line with this standard. Foster carers write reports and records were seen to being stored in homes securely. Young people are encouraged to contribute to reports as written by foster carers and supervising Social Workers. Life events are recorded to include photographs and life story work. Advice was given for case records to detail in more depth the quality of care provided, for example to record how review targets are being met. Kasper Page 27

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The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 3 Records inspected included children’s, staff and carers’ files, accident reports and records of complaints, which were being kept to a good standard. Records have been reviewed by the service since the last inspection to include the recording by foster carers. Records in the service were being stored in a secure office.

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The fostering service's administrative records contain all significant information

Number of current foster placements supported by the agency: 29 Number of placements made by the agency in the last 12 months: 5

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months:

X Number of new foster carers approved during the last 12 months: X Number of foster carers who left the agency during the last 12 months: X

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The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

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Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 Although the agency is small, it offers good quality facilities to include accommodation for meetings, homelike facilities for staff, families and foster carers and a children’s play room and library has been developed. Suitable security measures are in place for the premises and to safeguard IT systems. The premises and its contents were adequately insured. Kasper Page 29

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The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

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The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 Financial accounts were provided and the inspector had no reason to believe the financial status of the service is anything less that the standard requires. Staff and foster carers receive a good level of training provided by the agency. Young people enjoy holidays and days out and are provided for appropriately. Foster carers confirmed they received payment on time.

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The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The agency employs a person to deal with financial matters and the day-to-day operation and maintenance of the financial processes. She is line-managed by the Manager. Accounts were being maintained and audited by an external Accountancy company. Kasper Page 30

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cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 The agency has written information relating to fostering allowances that are paid and these are contained in the foster carers manual and agreements. Foster carers have confirmed that they receive allowances and expenses as per the written information they have been provided with and that these payments are made promptly and at the agreed time. Kasper Page 31

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The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

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Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 3 Panel meeting policies and procedures and minutes seen, discussion with the Manager and staff shows that the fostering panel is operating within regulatory requirements. Panel members are subject to recruitment checks including CRB checks at the enhanced level and are attending training. The composition of the panel members ensures there are professionals and individuals with appropriate qualifications and experience. The panel has expertise in the process of considering the approval or re-approval of foster carers. Quality assurance systems have been incorporated to the operation and functions of the fostering panel. Kasper Page 32

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The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

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have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 9 Not applicable. Kasper Page 33

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The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

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there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 9 Not applicable. Kasper Page 34

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comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 9 th – 11 th March 2005 and any factual inaccuracies:

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comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible Content appears to be accurate and fair report on Kasper fostering agency. Kasper Page 36

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Action taken by the CSCI in response to the provider’s comments:

Amendments to the report were necessary YES

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Action taken by the CSCI in response to the provider’s comments:

Comments were received from the provider YES

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Action taken by the CSCI in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

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Action taken by the CSCI in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

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report:

Action plan was received at the point of publication YES

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report:

Action plan covers all the statutory requirements in a timely fashion

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report:

Action plan did not cover all the statutory requirements and required further discussion

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report:

Provider has declined to provide an action plan

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Public reports

It should be noted that all CSCI inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to CSCI offices. Kasper Page 37

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Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

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Kasper / 9th – 11th March 2005

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Kasper / 9th – 11th March 2005

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Kasper / 9th – 11th March 2005

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Kasper / 9th – 11th March 2005

S0000036530.V206208.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Kasper / 9th – 11th March 2005

The paper used in this document is supplied from a sustainable source

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