Setting

Pield Heath School

Pield Heath Road Hillingdon Middlesex UB8 3NW

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Pield Heath School

26th November 2003 27 November 2003 28 November 2003 Residential Special School (not registered as a Children’s Home)

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Pield Heath School Page 1

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Fax No: Address

Pield Heath Road, Hillingdon, Middlesex, UB8 3NW Email Address:

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Type of school

School for children aged 7 to 19 with mild to severe learning disabilities Date of last boarding welfare inspection: 7/3/03

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Type of school

Date of Inspection Visit 26th November 2003 ID Code

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Type of school

Name of NCSC Inspector 1 Lesley Pepler G10LP1

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Name of Establishment Representative at the

time of inspection Sister Julie Rose Pield Heath School Page 2

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INTRODUCTION TO REPORT AND INSPECTION

Residential Special Schools are subject to inspection by the National Care Standards Commission (NCSC) to determine whether the welfare of children (i.e. those aged under 18) is adequately safeguarded and promoted while they are accommodated by the school.

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INTRODUCTION TO REPORT AND INSPECTION

Inspections assess the extent to which the school is meeting the National Minimum Standards for Residential Special Schools, published by the Secretary of State under Section 87C of the Children Act 1989, and other relevant requirements of the Children Act 1989 as amended. Residential Special Schools are not registered as children’s homes unless they accommodate, or arrange accommodation for, one or more children for more than 295 days a year.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Pield Heath School The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

• Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Recommended action by the school • Advisory recommendations on boarding welfare • Summary of the findings • Report of the lay assessor (where relevant) • The Head’s response and proposed action plan to address findings

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INSPECTION VISITS

Inspections are undertaken in line with the agreed regulatory framework under the Care Standards Act 2000 and the Children Act 1989 as amended, with additional visits as required.

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INSPECTION VISITS

The report represents the inspector's findings from the evidence found at the specified inspection dates. Pield Heath School Page 4

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

Pield Heath School is a co-educational non-maintained school for children with moderate to severe learning disabilities. There are 100 pupils. The age range is from 7 to19 years. At the time of the inspection there were four weekly girl boarders and two weekly boy boarders. The school offers respite care. There were 8 boys having respite care varying from 1 to 3 nights weekly and 5 girls varying from 1 to 3 nights weekly. The age range of the boarders is from 12 to 19. There are two houses used for boarding, one for the boys and one for the girls. They are located within the school grounds and in close proximity to the school. The school has extensive grounds. A convent and a nursing home are within the school grounds. Each house has a kitchen, where breakfasts and evening meals are cooked by the care staff. Laundry facilities are provided in both the houses. Both Houses have ample communal space. All the boarders have either single bedrooms or share a double bedroom.

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

A Youth Club, Scouts, Guides and a Karate Class are provided after school. The pupils who have respite care stay at the school to take part in these activities. The school has three minibuses that are used for after- school activities and outings. There is a large play area within the school grounds. This is available for the boarders.

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

Pield Heath School Page 5 The staff provide a high standard of care to the children who board. It was apparent that the staff have a good understanding and knowledge of the needs of the children. The care staff are well managed and supported. They have the necessary experience and skills to meet the needs of the children. The staffing level is adequate to meet the current needs of the children. The care staff, the parents and the school staff work together to provide consistent approaches in caring for the children and in helping them develop their full potential. The school nurse ensures that the children receive all the health care they need. She closely monitors their health and shares information with the care staff. The school ensures that all the staff have knowledge of child protection procedures. Care staff have received training and guidance from the school’s Speech Therapists on learning communication skills in order

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

to work effectively with the children who have problems with communication. There are open and relaxed relationships between the boarders and care staff. Clear boundaries are set. Sanctions are rarely used. A Reward System for good behaviour is in place. This reduces the need for sanctions to be used. The health and safety procedures ensure that the children live in a safe environment. The premises and grounds are well maintained. There is extensive space available for the children in the school grounds and in the Houses. A wide range of activities is provided. Adequate security measures are in place. The policies required by the National Minimum Standards are in place. The staff were well aware of the National Minimum Standards and were endeavouring to meet them as fully as possible.

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WHAT THE SCHOOL SHOULD DO BETTER IN BOARDING WELFARE

The school is providing a high quality of care. There are very few ways in which the school needs to improve on the boarding provision. The small number of recommendations made in this report reflects this. The Head of the school indicated in the Self Assessment Form that she and the staff are constantly looking at ways to improve the provision of care to the children. The school has always acted on the recommendations made in previous inspection reports.

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CONCLUSIONS AND OVERVIEW OF FINDINGS ON BOARDING WELFARE

Pield Heath School Page 6 All the staff involved with the care of the children who board, have the skills and experience to equip them to safeguard and promote the welfare of the children. It was very apparent that the children’s safety and well being was paramount. The school has the advantage of having a cohesive and experienced staff team who have worked there for a long time. The children indicated to the Inspector that they enjoy staying at the school. It is a good reflection on the care provided that none of the children or the parents, who completed questionnaire, had any adverse comments to make about any aspect of the boarding provision. All their comments were positive. There was a strong feeling of warmth and security in both Houses at the time of the inspection. The care staff have calm and quiet approaches in their relationships with the children. The principal purpose of the school is to encourage the

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CONCLUSIONS AND OVERVIEW OF FINDINGS ON BOARDING WELFARE

development of the children’s independence. There was clear evidence that the care staff make a large contribution towards this. The staffing level is adequate to meet the needs of the current children who board but this may need to increase if more children are accommodated who need one to one staffing. Pield Heath School Page 7

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Children Act 1989 arising from this inspection?

Notification to be made to: Local Education Authority NO Secretary of State NO

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IMPLEMENTATION OF RECOMMENDED ACTIONS FROM LAST INSPECTION

Recommended Actions from the last Inspection visit fully implemented? YES

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implemented are listed below:

No Standard Recommended actions Timescale for action Pield Heath School Page 8

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RECOMMENDED ACTION

Identified below are the actions recommended on issues addressed in the main body of the report in order to safeguard and promote the welfare of boarders adequately in accordance with the National Minimum Standards for Residential Special Schools. The references below are to the relevant Standards. Non-implementation of recommended action can lead to future statutory notification of failure to safeguard and promote welfare. No Standard* Recommended Action Timescale for action 1 RS19 Up to date and accurate staff rotas should be available in both the Houses. 8/12/03

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RECOMMENDED ACTION

2 RS28 A review of the needs of the children staying in the boys House should be carried out. The staffing level should be increased if necessary to meet the needs of the children. 31/1/04

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ADVISORY RECOMMENDATIONS

Identified below are advisory recommendations on welfare matters addressed in the main body of the report and based on the National Minimum Standards, made for consideration by the school. No Refer to Standard* Recommendation

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ADVISORY RECOMMENDATIONS

1 RS16 Money held by care staff for the children should be returned to the parents at the end of each term.

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ADVISORY RECOMMENDATIONS

2 RS23 The office in the boys’ House should be relocated to larger room in the House. Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix. E.g. RS10 refers to standard 10. Pield Heath School Page 9

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PART B INSPECTION METHODS AND FINDINGS

The following inspection methods were used in the production of this report

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PART B INSPECTION METHODS AND FINDINGS

Direct Observation YES Pupil Guided Tour of Accommodation YES Pupil Guided Tour of Recreational Areas NO

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PART B INSPECTION METHODS AND FINDINGS

Checks with other Organisations • Social Services YES • Fire Service YES • Environmental Health YES • DfES YES • School Doctor NO • Independent Person NO • Chair of Governors NO Tracking individual welfare arrangements YES Survey / individual discussions with boarders YES Group discussions with boarders YES Individual interviews with key staff YES Group interviews with House staff teams YES Staff Survey NO Meals taken with pupils YES Early morning and late evening visits YES Visit to Sanatorium / Sick Bay NA Parent Survey YES Placing authority survey YES Inspection of policy/practice documents YES Inspection of records YES Individual interview with pupil(s) NO Answer-phone line for pupil/staff comments NO

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PART B INSPECTION METHODS AND FINDINGS

Date of Inspection 26/11/03 Time of Inspection 10.00 Duration Of Inspection (hrs.) 21.50 Number of Inspector Days spent on site 2.50

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Pre-inspection information and the Head’s Self evaluation Form, provided by the

school, have also been taken into account in preparing this report. Pield Heath School Page 10

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SCHOOL INFORMATION

Age Range of Boarding Pupils From 12 To 19

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

"0" in the "Standard met" box denotes standard not assessed on this occasion. "9" in the "Standard met" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Pield Heath School Page 11

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The intended outcome for the following standard is:

• Children, parents, staff and placing authorities have access to a clear statement of the school's care principles and practice for boarding pupils.

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Approved Arrangements and school prospectus, which are required to include

specific information. Key Findings and Evidence Standard met? 3 The Statement of Purpose meets the National Minimum Standards. A copy of it is included in the Parents’ Handbook and in the Staff Handbook. The Statement of Purpose is included in the school’s Information Pack and Brochure that is sent to placing authorities. The school’s governing body had given approval to the Statement of Purpose on 13/1/03. Pield Heath School Page 12

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The intended outcomes for the following set of standards are:

• Children are encouraged and supported to make decisions about their lives

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and to influence the way that the school is run. No child should be assumed

to be unable to communicate their views. • Children's privacy is respected and information about them is confidentially handled. • Children's complaints are addressed without delay and children are kept informed of progress in their consideration.

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key decisions which are likely to affect their daily life and their future. Feedback is

given following consultations. Key Findings and Evidence Standard met? 3 The Statement of Purpose includes that the children are encouraged to be actively involved in decision making in the day to day running of the school. House Meetings are held monthly in one House and weekly in the other House. Informal discussion takes place during meal times and at leisure times. Examples of changes made following consultation with the children are activities, outings, colour schemes and meals. The Inspector saw evidence of care staff consulting with the children in both Houses. The ratio of staff to children is high and the staff have time to talk to the children. The Inspector was informed that there is an open door policy at the school and children are able to speak to staff whenever they wish to do so. The Inspector saw evidence of this. The views of the children and their parents are obtained for their school annual reviews. Staff informed the Inspector that they have

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key decisions which are likely to affect their daily life and their future. Feedback is

telephone contact with the parents. Two parents informed the Inspector that there is good communication between themselves and the care staff. A Link Book had recently been introduced for communication between the school and the parents. Many children at the school have communication difficulties. Speech Therapists are employed to develop their skills and work with the staff and parents in the use of sign language. It was apparent to the Inspector that the children make every day choices and are enabled to maximise their independence. Pield Heath School Page 13

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The school and staff respect a child's wish for privacy and confidentiality so far as is

consistent with good parenting and the need to protect the child. Key Findings and Evidence Standard met? 3 The children informed the Inspector that they choose where to spend their time in the Houses and that they spend time alone in their bedrooms. They have no restrictions imposed on them. Their privacy is respected. All the boys have single bedrooms. Some of the girls have chosen to share a double bedroom. The school has a policy on confidentiality. All the staff the Inspector spoke with knew of the policy and had received training on it. The children’s’ records are kept in a secure place. The children are able to make and receive telephone call in private. There is ample space for the children to see their parent or other visitors in private.

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living in the school, and feel confident that any complaint is addressed seriously and

without delay. Key Findings and Evidence Standard met? 3 The children informed the Inspector that they would speak to a member of staff or their parent if there was anything they were unhappy about at the school. There is a policy on complaints. This includes that complaints can be made to the National Care Standards Commission. Two parents confirmed that a copy of the policy is sent to the parents. Details of the policy are in the Statement of Purpose and in the Parents’ Handbook. Staff informed the Inspector that they have received training on dealing with complaints. No complaints had been received. A Complaints Record Book is in place.

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months:

Number of above complaints substantiated: 0

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months:

Number of above complaints substantiated: 0 Pield Heath School Page 14

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The intended outcomes for the following set of standards are:

• The welfare of children is promoted, children are protected from abuse, and an appropriate response is made to any allegation or suspicion of abuse. • Children are protected from bullying by others. • All significant events relating to the protection of children accommodated in

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the school are notified by the Head of the school to the appropriate

authorities. • Children who are absent without authority are protected in accordance with written guidance and responded positively to on return.

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suspicions or allegations of abuse are properly responded to. These are known and

understood by all staff (including junior, ancillary, volunteer and agency staff). Key Findings and Evidence Standard met? 4 The school has a satisfactory policy in place on child protection. The school nurse is the Child Protection Coordinator. All the staff who spoke with the Inspector knew to inform her of any suspected or alleged abuse. The school nurse provides training on child protection to all the staff in the school. She had been involved in producing a recently published London Child Protection Procedure Book. A copy of it was in both Houses. Staff had been given a leaflet summarising the contents of this and will be given a copy of the book. Training on new information contained in the book was to be provided by the Educational Representative on the Area Child Protection Committee. Staff are given guidance on working one to one with children. It was very apparent to the Inspector that the safety of the children is

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suspicions or allegations of abuse are properly responded to. These are known and

paramount to all the staff she met. The Head of the school stated in the Head’s Self Assessment Form that the school constantly tries to improve their procedures in line with the local child protection team requirements. Information on child protection is included in the Parents’ Handbook. There had been no incidents of suspected or alleged child abuse in either of the Houses since the previous inspection.

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familiar and which is effective in practice. Where possible children in the school

contribute to the development of the policy. Key Findings and Evidence Standard met? 3 The school has an anti-bullying policy. This is in a form understandable to the children. Copies of the policy are placed on the Notice Boards in both Houses. Two children informed the Inspector that they had been bullied in the school but not in the House. The Inspector informed the Head of the school of this. She said she would ensure that these instances of bullying would be investigated.

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familiar and which is effective in practice. Where possible children in the school

Percentage of pupils reporting never or hardly ever being bullied 90 %

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All significant events relating to the protection of children in the school are notified by

the Head of the school or designated person to the appropriate authorities. Key Findings and Evidence Standard met? 3 No significant events had occurred at the school since the previous inspection. A list of who should be notified of any significant events had been produced. This includes the National Care Standards Commission. The Head of the school was aware of the significant events that had to be reported.

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NUMBER OF THE FOLLOWING NOTIFIED TO NCSC DURING THE LAST 12 MONTHS:

• conduct by member of staff indicating unsuitability to work with children 0 • serious harm to a child 0 • serious illness or accident of a child 0 • serious incident requiring police to be called 0 Pield Heath School Page 16

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The school takes steps to ensure that children who are absent from the school

without consent are protected in line with written policy and guidance. Key Findings and Evidence Standard met? 3 There is a policy on action to be taken if a child is missing. This complies with the National Minimum Standards. There had been no instances of children being missing.

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The intended outcomes for the following set of standards are:

• Children have sound relationships with staff based on honesty and mutual respect. • Children are assisted to develop appropriate behaviour through the

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understanding and clear professional and personal boundaries which are effective for

both the individuals and the group. Key Findings and Evidence Standard met? 3 The Inspector observed care staff treating the children with dignity and respect. The children showed respect to the staff. Staff set clear boundaries in relation to the behaviour of the children. Staff informed the Inspector that they are aware of the boundaries they have set for themselves in areas such as cuddling the children. The care staff demonstrated professional relationships with the children that were also warm and caring. Communication between the staff and children was good humoured and relaxed. There were no disagreements and the children responded quickly to instructions given by the staff. Care and control of the children is discussed at staff meetings.

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

measures which are approved by the Head of Care. Key Findings and Evidence Standard met? 3 The school has a system of rewarding good behaviour. Staff have found that this reduces unacceptable behaviour. A Point System is in place. Children with the most points receive a small gift each week and the one with the highest number of points at the end of term receivers a certificate. The staff informed the Inspector that the children’s behaviour is rarely unacceptable. Sanctions are imposed when this occurs. These are recorded and the Head of the school signs the record book at the end of every month. The sanctions used were early to bed, extra household tasks, removal from the music room, not going to Karate, no sweets and not being allowed to use the CD Player. The children informed the Inspector that they thought that the punishments they received were fair. The prohibited sanctions are listed in the Sanctions Book. One member of staff informed the Inspector that staff discuss

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

the behaviour with the children and why it is unacceptable rather than use sanctions. The children who board currently do not show aggressive behaviour. Staff have received training on the use of restraint. The school has a Behaviour Policy that has been approved by the governing body. A copy is given to the children and to the parents. Parents indicated in the Parents’ Questionnaires that they considered the punishments used are fair. Pield Heath School Page 18

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The intended outcomes for the following set of standards are:

• Children experience planned and sensitively handled admission and leaving processes. • The school's residential provision actively supports children's educational progress at the school. • Children have ample opportunity to engage in purposeful and enjoyable activities both within school and in the local community. • Children live in a healthy environment and the health and intimate care needs of each child are identified and promoted. • Children are provided with healthy, nutritious meals that meet their dietary needs. • Children wear their own clothing outside school time, can secure personal

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appropriate, with parents and carers and placing authorities – as far as possible and

handled with sensitivity and care by those concerned. Key Findings and Evidence Standard met? 3 There had been no new weekly boarders at the school for a long time. Two children had started to stay for respite care since the previous inspection. The care staff knew them beforehand and they knew the other children who stayed in the Houses. There is an admission policy in place. The school obtains the necessary information on all the children at the school. Emergency placements are not accepted. A Parents Handbook is given to parents of the children who board. Preparation for leaving the school begins at the annual reviews when the children are fourteen. Pield Heath School Page 19

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education, ensuring regular attendance, punctuality and a minimum of interruption

during the school day. Key Findings and Evidence Standard met? 3 The care staff have weekly meetings with the school staff to discuss any issues relating to the boarders. A new system of sharing written information between the Houses, parents and the school had been introduced during the current term. Handovers are held daily between the care staff and the school staff. Care staff are aware of the educational needs of the children. They contribute towards their education by measures such as having a rota for the children to lay the tables and therefore they need to count the number of places to set. There was evidence that the care staff and the school staff work together in developing the children’s’ full potential and preparation for adulthood. The care staff prepare reports for the boarders annual reviews. There are adequate facilities in the Houses for the children to do homework.

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Children have ample opportunity to engage in purposeful and enjoyable activities

both within the school and in the local community. Key Findings and Evidence Standard met? 3 The children have ample time for activities. They rarely have homework and they are able to spend the majority of their time outside school on activities or for leisure time. They are able to spend time alone if they choose. Rangers, Scouts, Karate and a Youth Club are held weekly. Children stay at the school for respite care to take part in these activities. The care staff were considering arranging for another activity suitable for both sexes so that all the boarders could take part in the same activity. There is a wide range of activities available in the Houses. The Inspector observed activities taking place. The children are taken to a neighbouring garden centre to purchase sweets after school. There are three minibuses available for outings. Few outings are arranged in the winter. All the boarders and care staff

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Children have ample opportunity to engage in purposeful and enjoyable activities

are going to a restaurant for a Christmas meal before the end of term. Birthdays are celebrated in the house. Joint parties are held when the boarders are 18. Risk assessments are carried out when necessary when new activities are planned. Checks are made to ensure that videos are suitable for the ages of the children. The Inspector heard care staff and children discussing arrangements to go to a cinema before the end of term. Pield Heath School Page 20

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The school actively promotes the health care of each child and meets any intimate

care needs. Key Findings and Evidence Standard met? 4 The school employs a nurse who is responsible for the health care of all the children at the school. This includes providing necessary training for the staff and the administration of medication. She ensures that the children with health problems receive the treatment they need. They remain registered with their own GPs but a local GP practice provides emergency cover. Visits are made to dentists and opticians when necessary. There is detailed guidance on health issues for all the staff. The nurse provides detailed medical information on the children for the staff. The care staff provide supervision and guidance on personal hygiene. All the care staff have received first aid training. The care staff are able to contact the nurse at any time. Specialist medical services are available for the children who require these. The care staff administer the medication to the children following instructions

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The school actively promotes the health care of each child and meets any intimate

from the nurse. There is a statement in the Parents’ Handbook that all medication must be sent to the school in the container supplied by the pharmacist and that this is required by the National Care Standards Commission. The inspector asked for this to be changed to being required by the Royal College of Pharmacists. The Head of the school and the nurse agreed to do this. The school has a policy on the administration of medication. Care staff have been trained by the nurse to administer rectal diazepam. When children are sick arrangements are made for them to return to their homes. The nurse informed the Inspector that she works alongside the parents in relation to the healthcare of the children to ensure continuity of care. Pield Heath School Page 21

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health, religious persuasion, racial origin or cultural background are met, including

the choice of a vegetarian meal for children who wish it. Key Findings and Evidence Standard met? 3 The boarders informed the Inspector that they like the meals they receive and that they have enough to eat. The nurse liaises with the care staff to ensure that special diets are provided for the children who need them. The boys plan the menus with the care staff weekly and the girls plan them monthly. The menus are checked by the Catering Manager. The menus were examined. The Inspector considered that a wider variety of meals should be provided and suggested this to the Deputy Head of Care. A record is kept of all the meals served. The boarders assist to varying degrees with meal preparation, laying tables and clearing up after the meals. The care staff help the children to develop their skills in tasks such as making a drink for themselves. The nurse and the parents are contacted when a child refuses to eat

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health, religious persuasion, racial origin or cultural background are met, including

over a period of time and a plan of action is drawn up. This applied to one child at the time of the inspection. The dining areas in both Houses are well furnished and comfortable. The kitchens are suitable for the number of children and have been refurbished to modern standards. The children have access to cold drinks. The care staff had received food safety training since the previous inspection. The Inspector had evening meals in both Houses. They were well cooked and it was apparent that the children enjoyed them. The meal times were quiet, social occasions. The Inspector had a lunch in the school. This was at an acceptable standard. An Environmental Health Officer had carried out an inspection earlier in the year but the kitchens in the Houses had not been inspected. The Catering Manager had invited the Officer to inspect them but this had been declined. The Inspector has written to the Officer asking for the kitchens in the Houses to be inspected at the time of the next visit to

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Children are provided for adequately on an individual basis and encouraged to

exercise their own preferences in the choice of clothing and personal requisites.

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their money are provided with the assistance they need, in a way which maximises

their choice. Key Findings and Evidence Standard met? 2 The children in the 6 th Form wear their own clothes at school. The others wear a school uniform and wear their own clothes when they are not in the school. They bring toiletries and other personal requirements from their home. The school has a small supply of toiletries available, including sanitary protection. The children rarely go shopping with the care staff. They occasionally go to the shops with the school staff. There is adequate space in the bedrooms for storing the children’s personal belongings. Parents send pocket money to the school. The system for handling this was examined. Records are kept of all the transactions. Receipts are kept for all purchases. Few purchases are made as the children go home every week or only have respite care. The Inspector found that money had not been returned to the parents at the end of the previous term and that large amounts of money were being

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their money are provided with the assistance they need, in a way which maximises

held. The Inspector recommended that money held at the end of each term be returned to the parents. Pield Heath School Page 22

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The intended outcomes for the following set of standards are:

• Children have their needs assessed and written plans outline how these needs will be met while at school. • Children's needs, development and progress is recorded to reflect their individuality and their group interactions. • There are adequate records of both the staff and child groups of the school. • In accordance with their wishes, children are able and encouraged to maintain contact with their parents and families while living away from home at school. • Children about to leave care are prepared for the transition into independent living. • Children receive individual support when they need it.

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that child in accordance with that plan, monitors progress in relation to that plan, and

updates that plan as necessary. Key Findings and Evidence Standard met? 3 Every child at the school has a Statement of Special Educational Needs. These are reviewed annually. There were copies of the reviews in the files held on the children in the Houses. The children who are placed in the boarding provision by Social Services departments have two reviews annually. The children’s files contain Social Skills and Abilities Forms and all the information listed in Standard17 of the National Minimum Standards. A record is made daily on each child in a diary and this information is transferred to their files every three weeks. Each child has a Key worker. Many children have communication problems. Two Speech Therapists are employed to work with all the staff to ensure that they have the necessary skills to enable the children to develop communication skills as fully as possible. Pield Heath School Page 23

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which can, in compliance with legal requirements for safeguards, be seen by the

child. Key Findings and Evidence Standard met? 3 The records of six children were examined. They met the National Minimum Standards. The records are kept longer than the length of time required by the National Minimum Standards. The school has a Document Tracking System in place. A senior staff checks records weekly or monthly. The Inspector saw evidence of this.

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The school maintains clear and accurate records on the staff and child groups of the

school, and major events affecting the school and children resident there. Key Findings and Evidence Standard met? 2 The Inspector examined the children’s records, the accident records, the menus, the duty rotas, the complaints record book and the sanctions book. No new staff had been employed for more than three years. The staff records were examined at the time of the previous inspection and were satisfactory. The staff had had the necessary checks made on them when they were appointed. They are due to have CRB checks carried out. Visitors to the school have to report to the Reception Desk and are given a Visitors Badge to wear while they are in the school premises. The duty rotas for both Houses were in the boys’ House. They were dated 2001 and were inaccurate, as they did not give the names of staff that worked there two evenings each week. There was no rota available in the girls’ House. The other records were satisfactory. Accurate staff rotas should be available in both Houses.

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to maintain contact with their parents and other family members (unless there are

welfare concerns) while living at school. Key Findings and Evidence Standard met? 3 Three parents who returned pre inspection questionnaires indicated that the school keeps them informed of all the welfare matters concerning the children. A communication book is used to share information between the parents and the staff at the school. Parents make telephone calls to the children. There is a pay telephone available for the children to use in private. There is space in the school for parents to see their children in private. Staff had received training on working with families since the previous inspection. There was evidence that the links between the school and the parents are strong and this leads to continuity of care. The maximum time the children are away from home is four nights as they board from Monday to Friday. The Head of the school informed the Inspector that Interpreters are used for communicating with parents if English is not their first language and they are not fluent in

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is expected to leave care or move to independent living. The school works with any

Personal Advisor for the child. Key Findings and Evidence Standard met? 3 None of the children were in care at the time of this inspection. The planning process for the children’s future when they leave school begins when they are 14. A Transition Plan is drawn up at the first review after the children are 14. The plan is reviewed at subsequent annual reviews. The parents and the placing officers are present at the reviews. The Inspector saw evidence of care staff providing many opportunities for the children to develop their knowledge and independence skills.

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children identified as having particular support needs, or particular problems, receive

help, guidance and support when needed or requested. Key Findings and Evidence Standard met? 3 It was apparent from discussion with the care staff that they were well aware of the needs of the children in their care. The Inspector saw evidence of the children receiving support, help and guidance from the care staff. The Inspector observed the children interacting well with the care staff. The care staff are aware of the children’s home situations and offer support at times of stress within their families. They are also aware of the need to support children when they are homesick. Person, health, social and sex education is provided by the teaching staff. Copies of the children’s annual review reports are sent to the children’s next placements when they leave school. Speech therapy is provided at the school. The care staff receive guidance from the Speech Therapists for working with the children who have

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children identified as having particular support needs, or particular problems, receive

communication difficulties. Written information for the children is given in symbols and words. Pield Heath School Page 25

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The intended outcomes for the following set of standards are:

• Children live in well designed, pleasant premises, providing sufficient space and facilities to meet their needs. • Children live in accommodation that is appropriately decorated, furnished and maintained to a high standard, providing adequate facilities for their use. • Children are able to carry out their ablutions in privacy and with dignity. • Children live in schools that provide physical safety and security.

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environment most helpful to each child's development, and is sufficient for the

number of children. Key Findings and Evidence Standard met? 3 The school premises are in keeping with the Statement of Purpose. They are suitable for the children who stay there. No children with mobility problems are accommodated because there are no suitable facilities provided for them in the boarding houses. This is stated in the Statement of Purpose. The Head of the school informed the Inspector that plans are being made to install a lift in the school buildings and that they will be meet the requirements of the Disability Discrimination Act. The boarding houses are only used for boarding purposes. No other activities take place in the Houses. There are security systems in place to prevent unauthorised access to the premises. There were no outstanding issues from either the fire service or the environmental health authority. The staff office in the boys’ House is too small for all the records to be kept there and for staff to work comfortably. The Inspector suggested

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environment most helpful to each child's development, and is sufficient for the

to the senior staff that the office should be relocated in larger room in the House. Pield Heath School Page 26

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The school provides adequate good quality and well-maintained accommodation for

boarding pupils, which is consistent with their needs. Key Findings and Evidence Standard met? 3 The school provides accommodation for the children that is well maintained and well decorated. The standard of the furniture and furnishing was high. The standard of cleanliness in both Houses was high. The care staff do all the cleaning with assistance from the children. Both Houses are homely and comfortable. The Houses are appropriate for the ages and backgrounds of the children. The boys have single bedrooms. Some of the girls had chosen to share a bedroom. The size of the bedrooms is adequate and they are adequately furnished. They all have washbasins. The bedrooms had been personalised by the children. Two bedrooms in the boys’ House had been damaged by a leak in the roof during a time of heavy rain a few days prior to the inspection. There were empty bedrooms available for the two boys to move into until the necessary repairs have been carried out.

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The school provides adequate good quality and well-maintained accommodation for

Telephones are available for the children to use. There are facilities for the children to do homework. The heating, lighting and ventilation were satisfactory. There are opening restrictors on the windows. There is a sleeping in room for care staff in both Houses. Ample communal space is provided in both the Houses and in the grounds for leisure activities. There are adequate laundry facilities in the Houses.

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suitable to meet the needs of the children. The school has appropriate changing and

washing facilities for incontinent children where necessary. Key Findings and Evidence Standard met? 3 There are sufficient numbers of baths, showers and toilets in both Houses. They were all at a good standard. The children have privacy when using them. The children informed the Inspector that there is an adequate supply of hot water. Care staff have separate bath and toilet facilities. The Head of the school informed the Inspector that there are plans to provide bathroom and toilet facilities for people with disabilities in both Houses. Pield Heath School Page 27

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and other hazards, in accordance with Health and Safety and Fire legislation and

guidance. Key Findings and Evidence Standard met? 4 The Catering Manager has responsibility for health and safety for the school. She carries out risk assessments and makes health and safety checks on the premises twice a term. The risk assessments are reviewed either annually or every two years. Fire drills are held each term. The fire alarm was activated during the inspection. The staff and the children reacted immediately and left the building. The fire alarm is tested weekly. The fire alarm system and the fire equipment are serviced annually. The school complies with the requirements of the Fire Authority. There is a Health and Safety Policy File in place. The Catering Manager is qualified to train staff on health and safety and food safety. Care staff confirmed that they had received this training. The temperature of the hot water supply is tested monthly. The showerheads are cleaned at the end of each half term. The temperature of the radiators was

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and other hazards, in accordance with Health and Safety and Fire legislation and

satisfactory. The Catering Manager informed the Inspector that she considers that the staff have a good understanding of health and safety issues and are aware of the need to report any hazards. There were no apparent hazards at the time of the inspection. The health and safety arrangements are satisfactory. Pield Heath School Page 28

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The intended outcomes for the following set of standards are:

• There are careful selection and vetting of all staff, volunteers, and monitoring

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abusers

• Children are looked after by staff who understand their needs and are able to meet them consistently. • Children are looked after by staff who are trained to meet their needs. • Children are looked after by staff who are themselves supported and guided in safeguarding and promoting the children's welfare.

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or Enhanced level as appropriate to their role in the school), with a satisfactory

outcome. There is a satisfactory recruitment process recorded in writing. Key Findings and Evidence Standard met? 3 The necessary checks are made on all new staff employed at the school. No new care staff had been recruited for four years. The school has evidence that the agency used to supply staff when needed, have carried out CRB checks on the staff. One long term agency staff works in the boys’ House two evenings a week. A member of the school staff works in the girls’ House two evenings a week. This is to cover for the absence of the Head of Care who was on sick leave. There is information in the Statement of Purpose on the recruitment process.

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specified under standard 28.2. Records of staff actually working in the school

demonstrate achievement of this staffing level. Key Findings and Evidence Standard met? 2 The Statement of purpose includes the minimum number of staff to work in the Houses. There is a ratio of one staff to three children. There is a minimum of two staff on duty in the morning before school commences and in the evenings. On the evenings when respite care children stay in the Houses and the number of children is above six, there are three staff on duty. One staff sleeps in every night. Other staff are available on the school site at all times. There is always emergency help available. Adequate arrangements are in place to cover for staff sickness. The care staff have worked at the school for at least four years and there is continuity of staff to work with the children. One male member of staff works in the boys’ House and the long term agency staff is male. The staffing level is adequate to meet the

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specified under standard 28.2. Records of staff actually working in the school

needs of the current children. Care staff in the boys’ House informed the Inspector that an increasing number of children staying for respite care need one to one staffing. Some of the boys require close supervision when washing and dressing. A review of the needs of the children should be carried out in the boys’ House if more children, who have high dependency levels, stay there. The staffing level should be increased if necessary to meet the needs of the children. A record is kept of who is in the Houses each night.

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Staff receive training and development opportunities that equip them with the skills

required to meet the needs of the children and the purpose of the school. Key Findings and Evidence Standard met? 3 The school ensures that staff is appropriately trained. There is an Induction Programme for new staff that had been reviewed in 2003. The care staff receive the same training as the school staff. The care staff had either completed NQV training or was working towards achieving it. The care staff have received all the training listed in Appendix 2 of the National Minimum Standards. Staff have personal development plans. The care staff have received appropriate training. The Head of the school informed the Inspector that the focus of the training, provided for the staff at the present time, is on coping with the challenging and complex needs of some of the children at the school. Pield Heath School Page 30

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All staff, including domestic staff and the Head of the school, are properly

accountable and supported. Key Findings and Evidence Standard met? 3 Care staff informed the Inspector that they receive supervision once each half term and that a record is made of the supervision. They have frequent informal supervision from the Team Leaders. They informed the Inspector that they are adequately supported. One of the Team Leaders was deputising for the Head of Care during her sick leave. The nurse and the Catering Manage were providing the support in the absence of the Head of Care. All the school staff have annual appraisals. The Head of the school has an external supervisor. All the staff have access to the school’s policies. There are clear lines of accountability from the Head of the school to the governing body. The care staff informed the Inspector that they have Job Descriptions. Meetings for the care staff are held weekly. The school has a No Smoking Policy. Pield Heath School Page 31

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The intended outcomes for the following set of standards are:

• Children receive the care and services they need from competent staff. • Children enjoy the stability of efficiently run schools. • The governing body, trustees, local authority, proprietor or other responsible body monitors the welfare of the children in the school.

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The school is organised, managed and staffed in a manner that delivers the best

possible childcare. Key Findings and Evidence Standard met? 3 The Head of Care was on sick leave at the time of the inspection. She has a social work qualification. She is working towards achieving NVQ Level 4. She has been in post for 10 years. All the care staff have substantial experience of working with children with learning disabilities. They have adequate time for their administrative work and to attend meetings. No children in the boarding provision are given any responsibility for other children. If an allegation was made that a member of staff had abused a child, the Educational Representative on the Area Child Protection Committee would be contacted for guidance and advice. Information is included in the Parents’ Handbook on the policies on behaviour, bullying, complaints, child protection, health care and pastoral care. The school has plans in place to respond to any serious crises. Three of seven care staff have either NVQ or an

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must make sure that the operation of the school meets the requirements of these

standards in relation to the day to day running of the school. Key Findings and Evidence Standard met? 3 There is a system in place for senior staff to check and sign records and other information. This had not been in place at the time of the previous inspection. The Head of the school makes two written reports to the governing body each term. Pield Heath School Page 32

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receive a written report on the conduct of the school from a person visiting the school

on their behalf every half term. Key Findings and Evidence Standard met? 3 One of the members of the governing body makes unannounced visits to the Houses every half term and produces a report on the visits. The form used for this had improved since the previous inspection. The Inspector saw a copy of a recent report. Pield Heath School Page 33

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

We would welcome comments on the content of this report relating to the Inspection conducted on <enter date(s) of inspection here> and any factual inaccuracies:

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

Please limit your comments to one side of A4 if possible This report has been verbally confirmed as correct. Pield Heath School Page 35

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Action taken by the NCSC in response to Head’s comments:

Comments were received from the provider

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Action taken by the NCSC in response to Head’s comments:

Head’s comments/factual amendments were incorporated into the final inspection report

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Action taken by the NCSC in response to Head’s comments:

Head’s comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Head both views will be made available on request to the Area Office.

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are to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan was received at the point of publication

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan covers all the statutory requirements in a timely fashion

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan did not cover all the statutory requirements and required further discussion

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Provider has declined to provide an action plan

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Other: <enter details here> Pield Heath School Page 36

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Date

Note: In instance where there is a profound difference of view between the Inspector and the Head both views will be reported. Please attach any extra pages, as applicable.

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