Setting

Kasper

107b Island Wall Whitstable Kent CT5 1EL

p.1

Kasper

21ST, 22ND & 23RD January 2004 This report may only be used in its entirety. Extracts may not be used or reproduced without the prior expressed permission of

p.1

Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

p.2

Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

p.2

The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

p.2

Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.2

The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Kasper Page 1

p.2

Fax No Address

107b Island Wall, Whitstable, Kent, CT5 1EL

p.3

Date of latest registration certificate

Date of last inspection 30.01.03 Kasper Page 2 Date of Inspection Visit 21st January 2004 ID Code

p.3

Date of latest registration certificate

Name of Inspector 1 Mr Geoff Standen 079122

p.4

inspections and bring a different

perspective to the inspection process. Name of Specialist (e.g.

p.4

Name of Establishment Representative at

the time of inspection David Woodward Kasper Page 3

p.4

INTRODUCTION TO REPORT AND INSPECTION

Independent and local authority fostering services which fall within the jurisdiction of the National Care Standards Commission (NCSC) are subject to inspection, to establish if the service is meeting the National Minimum Standards for Fostering Services and the requirements of the Care Standards Act 2000, the Fostering Services Regulations 2002 and the Children Act 1989 as amended.

p.6

INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Kasper. The inspection findings relate to the National Minimum Standards for Fostering Services published by the Secretary of State under sections 23 and 49 of the Care Standards Act 2000, for independent and local authority fostering services respectively.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The Fostering Services Regulations 2002 are secondary legislation, with which a service provider must comply. Service providers are expected to comply fully with the National Minimum Standards. The National Minimum standards will form the basis for judgements by the NCSC in relation to independent fostering agencies regarding registration, the imposition and variation of registration conditions and any enforcement action, and in relation to local authority fostering services regarding notices to the local authority and reports to the Secretary of State under section 47 of the Care Standards Act 2000. The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

p.6

INTRODUCTION TO REPORT AND INSPECTION

The report will show the following: • Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Compliance with the Regulations • Notifications to the Local Authority and Reports to the Secretary of State • Required actions on the part of the provider • Recommended good practice • Summary of the findings • Report of the Lay Assessor (where relevant) • Providers response and proposed action plan to address findings

p.6

INSPECTION VISITS

Inspections will be undertaken in line with the agreed regulatory framework with additional visits as required. This is in accordance with the provisions of the Care Standards Act 2000. The following inspection methods have been used in the production of this report. The report represents the inspector's findings from the evidence found at the specified inspection dates. Kasper Page 5 BRIEF DESCRIPTION OF THE SERVICES PROVIDED. Kasper Ltd is an independent fostering agency based in Whitstable, Kent.

p.6

INSPECTION VISITS

The Agency covers the Canterbury and Thanet area. At the time of the inspection the agency had sixteen approved carers caring for twenty-four children. Kasper Page 6

p.7

Inspector’s Summary

(This is an overview of the inspector’s findings, which includes good practice, quality issues, areas to be addressed or developed and any other concerns.)

p.8

Inspector’s Summary

The inspection took place took place over three days in January 2004. Seven of the eleven requirements and three of the seven recommendations made at the last inspection had been achieved. Whilst four requirements have been repeated the Agency had made great effort to address the issues in question and the efforts of its staff group is to be commended. Three new requirements and eleven new recommendations were made at this inspection.

p.8

Inspector’s Summary

On each day of the inspection the Inspectors were provided with a warm welcome and honest, open discussion. The small staff group conveyed the Agency’s ethos of putting the children first and demonstrated a commitment to look at ways in which they could improve the practice of the Agency.

p.8

Inspector’s Summary

The Inspector received completed questionnaires from nine foster carers, four children and twelve Placing Officers. The feedback and information provided in these questionnaires was of a positive nature.

p.8

0 of 1 standard assessed was met

The Agency had a written Statement of Purpose (SoP) and a children’s guide. The former was in need of revision in order to meet the standard. The latter had been completely revised and was a good example.

p.8

2 of the 2 standards assessed were met

Following checks, interviews and meetings with the Directors of the company, the Commission was satisfied the persons providing the service were fit persons to do so.

p.8

1 of the 2 standards assessed were met

The Agency had addressed requirements made at the last inspection to establish systems of monitoring the service. These systems were in need of development.

p.8

1 of the 2 standards assessed were met

From the inspection of records and meetings with staff and carers the Inspectors were satisfied the Agency was managed effectively and efficiently. Carers expressed great satisfaction with the way the Agency was run and of feeling well consulted for their views.

p.8

5 of the 9 standards assessed were met

The Agency had taken steps to ensure its carers were aware of the Agency’s revised policy on Care and Control. There was still a need to ensure that those carers identified as needing appropriate training were provided with this at the earliest opportunity.

p.8

5 of the 9 standards assessed were met

Issues relating to health matters that were identified at the last inspection had been Kasper Page 7 addressed.

p.8

5 of the 9 standards assessed were met

The facilities and services provided to promote and enable children to have contact with their families was particularly worthy of special mention and was of a level the Inspectors considered to be in excess of the standard.

p.9

5 of the 9 standards assessed were met

The Inspectors considered the Agency took care to ensure good matches between children and carers although the apparent good practice of the Agency was diminished by a lack of supporting evidence.

p.9

5 of the 9 standards assessed were met

The Inspectors found evidence of placements being made outside of the terms of approval of carers. This was, the Inspectors concluded, due to a lack of understanding of regulations.

p.9

5 of the 9 standards assessed were met

The Inspectors chose four carers at random to be interviewed as part of the inspection. These carers, together with nine returned questionnaires, provided a positive view of the support they receive from the Agency. Similarly, children and young people provided positive responses of the care they receive and had no complaints with regard to the Agency. Staff confirmed they felt well supported and received suitable supervision.

p.9

5 of the 9 standards assessed were met

Whilst the Agency had a varied programme of training for foster carers the value of this training was diminished, as with other areas, by a lack of systems and correlating evidence.

p.9

0 of the 2 standards assessed were met

Records at the agency’s office and at carers’ homes were kept secure. The Agency provided the Inspectors with access to all records and information needed to complete the inspection.

p.9

0 of the 2 standards assessed were met

The quality of files and records had improved since the last inspection. Carers had been provided with training in record keeping.

p.9

1 of 1 standard assessed was met

These were considered fit for the purpose.

p.9

2 of the 2 standards assessed were met

Financial information was made available. The Agency maintained accounts that were audited by an external company.

p.9

2 of the 2 standards assessed were met

Carers expressed a high level of satisfaction with the financial arrangements. The Inspectors found the Agency clearly took a child-focus when considering financial matters and provided financial support over and above its contractual obligations.

p.9

Fostering panels (Standard 30)

0 of 0 standard assessed was met The Lead Inspector was satisfied a requirement made at the last inspection had been met.

p.9

Short-term breaks (Standards 31)

Not assessed as this standard did not apply to the Agency. Kasper Page 8

p.9

Family and Friends as Carers (Standards 32)

Not assessed as this standard did not apply to the Agency. Kasper Page 9

p.10

(Local Authority Fostering Services Only)

The following statutory Reports or Notifications are to be made under the Care Standards Act as a result of the findings of this inspection:

p.11

(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(3) of the Care Standards Act 2000 that the Commission considers the Local Authority's fostering service satisfies the regulatory requirements: N/A

p.11

(Local Authority Fostering Services Only)

NO Notice to the Local Authority under section 47(5) of the Care Standards Act 2000 of failure(s) to satisfy regulatory requirements in their fostering service which are not substantial, and specifying the action the Commission considers the Authority should take to remedy the failure(s), informing the Secretary of State of that Notice: N/A NO Report to the Secretary of State under section 47(4)(a) of the Care Standards Act of a failure by a Local Authority fostering service to satisfy regulatory requirements which is not considered substantial: N/A

p.11

(Local Authority Fostering Services Only)

NO Report to the Secretary of State under section 47(1) of the Care Standards Act 2000 of substantial failure to satisfy regulatory requirements by a Local Authority fostering service: N/A

p.11

Implementation of Statutory Requirements from Last Inspection

Requirements from last Inspection visit fully actioned? NO

p.12

STATUTORY REQUIREMENTS

Identified below are areas not addressed from the last inspection report which indicate a non-compliance with the Care Standards Act 2000 and Fostering Services Regulations 2002. No. Regulation Standard Required actions Timescale for action 1 13 (2)(b) 9 To ensure that no child is subject to any measure of control, restraint or discipline which is excessive or unreasonable 1 October

p.12

STATUTORY REQUIREMENTS

2 21 19 To ensure staff receive training and appraisal appropriate to the work they perform. 1 October

p.12

STATUTORY REQUIREMENTS

3 28 (5)(b) 22 To ensure Foster Care Agreements conform to Schedule 5. 1 June

p.12

STATUTORY REQUIREMENTS

4 17 (1) 23 Carers are provided with necessary training to meet the needs of each child placed. 1 October

p.12

Action is being taken by the National Care Standards Commission to monitor

compliance with the above requirements. Kasper Page 11

p.12

registration are listed below, with the inspector's assessment of compliance from

the evidence at the time of this inspection.

p.13

Comments

Lead Inspector Geoff Standen Signature G Standen Second Inspector Alex Turner Signature

p.13

STATUTORY REQUIREMENTS IDENTIFIED DURING THIS INSPECTION

Action Plan: The appropriate Officer of the Local Authority or the Registered Person (as applicable) is requested to provide the Commission with an Action Plan, which indicates how requirements and recommendations are to be addressed. This action plan will be made available on request to the Area Office.

p.14

STATUTORY REQUIREMENTS

Identified below are areas addressed in the main body of the report which indicate non- compliance with the Care Standards Act 2000, the Children Act 1989, the Fostering Services Regulations 2002, or the National Minimum Standards for Fostering Services. The Authority or Registered Person(s) is/are required to comply within the given time scales in order to comply with the Regulatory Requirements for fostering services. No. Regulation Standard * Requirement Timescale for action

p.14

STATUTORY REQUIREMENTS

1 34 (1)(b) 8 That all placements made must be consistent with the terms of approval of each carer. 01.03.2004

p.14

STATUTORY REQUIREMENTS

2 13 (2)(b) 9 To ensure that no child is subject to any measure of control, restraint or discipline which is excessive or unreasonable 01.06.2004

p.14

STATUTORY REQUIREMENTS

3 21 19 To ensure staff receive training and appraisal appropriate to the work they perform. 01.10.2004

p.14

STATUTORY REQUIREMENTS

4 28 (5)(b) 22 To ensure Foster Care Agreements conform to Schedule 5. 01.06.2004

p.14

STATUTORY REQUIREMENTS

5 17 (1) 23 Carers are provided with necessary training to meet the needs of each child placed. 01.10.2004 Kasper Page 13

p.14

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

Identified below are areas addressed in the main body of the report which relate to the National Minimum Standards and are seen as good practice issues which should be considered for implementation by the Authority or Registered Person(s). No. Refer to Standard * Recommendation Action

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

1 1 To revise the statement of purpose to include information with regard to points 5, 6, 7, 8, and 9 of FS1.4.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

2 1 To develop the guide in different formats.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

3 4 To ensure quality of care review reports are sufficient to meet the requirements of regulation 42.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

4 4 To determine what part the Manager and Responsible Individual each plays in the monitoring of the service.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

5 7 To provide staff and carers with training appropriate to meet the demands of the standard.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

6 8 To gather and record more information as to how decisions to make matches were arrived at.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

7 14 To provide foster carers with training appropriate to meet the demands of the standard.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

8 14 To demonstrate the agency had liaised with Leaving Care teams or of specific planning and/or pathway plans.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

9 20 To ensure staff receive regular, planned appraisals from their line manager.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

10 21 To enable carers and staff to understand clearly, by way of a written agreement, the role of the supervising social worker.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

11 24 To establish systems to ensure written requests are made of responsible authorities for all relevant information in a planned way.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

12 24 To construct a written policy on case recording.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

13 25 To encourage children to make additions and comments to their records.

p.15

GOOD PRACTICE RECOMMENDATIONS FROM THIS INSPECTION

* Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix e.g. FS10 refers to Standard 10. Kasper Page 14

p.15

PART B INSPECTION METHODS & FINDINGS

The following inspection methods have been used in the production of this report Number of Inspector days spent 6

p.16

PART B INSPECTION METHODS & FINDINGS

Survey of placing authorities YES Foster carer survey YES Foster children survey YES Checks with other organisations and Individuals YES • Directors of Social services YES • Child protection officer YES • Specialist advisor (s) NO • Local Foster Care Association NO Tracking Individual welfare arrangements YES • Interview with children YES • Interview with foster carers YES • Interview with agency staff YES • Contact with parents NO • Contact with supervising social workers YES • Examination of files YES Individual interview with manager YES Information from provider YES Individual interviews with key staff YES Group discussion with staff YES Interview with panel chair YES Observation of foster carer training NO Observation of foster panel NO Inspection of policy/practice documents YES Inspection of records YES Interview with individual child YES

p.16

PART B INSPECTION METHODS & FINDINGS

Date of Inspection 21.01.04 Time of Inspection 09:30 Duration Of Inspection (hrs) 25 Kasper Page 15 The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which the National Minimum Standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

p.16

PART B INSPECTION METHODS & FINDINGS

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

p.17

PART B INSPECTION METHODS & FINDINGS

"0" in the "Standard met?" box denotes standard not assessed on this occasion. "9" in the "Standard met?" box denotes standard not applicable. “X” is used where a percentage value or numerical value is not applicable. Kasper Page 16

p.17

The intended outcome for the following standard is:

• There is clear statement of the aims and objectives of the fostering service and the fostering service ensures that they meet those aims and objectives.

p.18

There is a clear statement of the aims and objectives of the fostering service and of

what facilities and services they provide. Key Findings and Evidence Standard met? 2 At the last announced inspection a requirement was made for the Agency “To revise the children’s guide”. This had been done and copies sent to all children. Those children visited confirmed this. The new guide was a good example for others to follow. However, given the number of children placed from different cultures the Inspectors recommended the Agency look to develop the guide in different formats e.g. languages and/or to consider ways in which they can evidence the children have understood the information provided.

p.18

There is a clear statement of the aims and objectives of the fostering service and of

The Agency had a statement of purpose (SoP) that had recently been reviewed although it did not contain the date of revision. The statement lacked information with regard to points 5, 6, 7, 8, and 9 of FS (Fostering Services) 1.4. Staff demonstrated a good knowledge of the statement and were of the opinion it reflected the practice of the Agency. The statement had been made available to carers, responsible authorities and others on request. Kasper Page 17

p.18

The intended outcomes for the following set of standards are:

• The fostering service is provided and managed by those with the appropriate

p.19

work efficiently and effectively and have the necessary knowledge and experience of

childcare and fostering to do so in a professional manner. Key Findings and Evidence Standard met? 3 The Manager holds the CQSW qualification and was currently studying for the Diploma in Management Studies, due to be completed by June 2004 that would provide a qualification equivalent to an NVQ Level V in Business Management.

p.19

work efficiently and effectively and have the necessary knowledge and experience of

Since the last inspection the Agency had reviewed its situation and took the decision to change the Responsible Individual and appoint a full-time Manager. In the interim the Commission had conducted fit person interviews and completed the necessary checks. Following this process the Commission was satisfied the registered persons possessed the necessary skills and knowledge base to meet the Standard.

p.19

Any persons carrying on or managing the fostering service are suitable people to run

a business concerned with safeguarding and promoting the welfare of children. Key Findings and Evidence Standard met? 3 As already detailed, the Commission carried out the required checks and interviews with the Responsible Individual and Registered Manager. All checks were satisfactory and the Commission was satisfied they were suitable persons to run the Agency. Kasper Page 18

p.19

The intended outcomes for the following set of standards are:

• The fostering service is managed ethically and efficiently, delivering a good quality foster care service and avoiding confusion and conflicts of role.

p.20

There are clear procedures for monitoring and controlling the activities of the

fostering service and ensuring quality performance. Key Findings and Evidence Standard met? 2 At the last announced inspection a requirement was made for the Agency “To establish clear procedures for monitoring and controlling the activities of the fostering service as specified in Schedule 7” and the second “To supply the Commission at appropriate intervals with any report in respect of any review conducted”. This had been done and a report made available to the Commission. Whilst this was a full and informative document it was agreed it should contain less statements of practice and more qualitative analysis of the matters detailed in Schedule 7. The Inspectors also recommended the Manager and Responsible Individual should have further discussion to determine what part each plays in this process. The Lead Inspector was assured these reports would now be sent at suitable intervals and made available to others as specified in the regulation.

p.20

There are clear procedures for monitoring and controlling the activities of the

Number of statutory notifications made to NCSC in last 12 months: 1

p.20

There are clear procedures for monitoring and controlling the activities of the

Death of a child placed with foster parents. 0

p.20

Referral to Secretary of State of a person working for the service as

unsuitable to work with children. Serious illness or accident of a child. 0 Outbreak of serious infectious disease at a foster home. 0 Actual or suspected involvement of a child in prostitution. 0

p.20

Serious incident relating to a foster child involving calling the police to a

foster home. Serious complaint about a foster parent. 0 Initiation of child protection enquiry involving a child. 1

p.20

Serious incident relating to a foster child involving calling the police to a

Number of complaints made to NCSC about the agency in the past 12 months: 0 Number of the above complaints which were substantiated: 0 Kasper Page 19

p.20

Standard 5 (5.1 - 5.4)

The fostering service is managed effectively and efficiently. Key Findings and Evidence Standard met? 3 Both staff and carers demonstrated an understanding of the management structure and confirmed they were clear the Manager was the person in charge of day-to-day matters. Inspection of staff files provided evidence of each post having a suitable job description. Staff understood the procedure of who deputises in the Manager’s absence.

p.21

Standard 5 (5.1 - 5.4)

From discussions with the Manager, care staff, administrative staff, and carers the Inspectors were satisfied the Agency was managed effectively and efficiently. Kasper Page 20

p.21

The intended outcome for the following set of standards is:

• The fostering service promotes and safeguards the child/young person's physical, mental and emotional welfare.

p.22

The fostering service makes available foster carers who provide a safe, healthy and

nurturing environment. Key Findings and Evidence Standard met? 3 The Lead Inspector visited three foster homes and the Second Inspector one home. The Inspectors were agreed these homes were all adequately furnished, decorated, warm, maintained and spacious enough to comfortably accommodate those living there. Those children visited each had their own bedroom that offered appropriate privacy when needed.

p.22

The fostering service makes available foster carers who provide a safe, healthy and

Carers confirmed they understood they might be interviewed as part of the inspection process.

p.22

The fostering service makes available foster carers who provide a safe, healthy and

An annual health and safety risk assessment is carried out in each foster home.

p.22

The fostering service ensures that children and young people, and their families, are

provided with foster care services which value diversity and promote equality. Key Findings and Evidence Standard met? 2 The Agency had a number of children placed with differing ethnic, religious and cultural needs. Staff and foster carers demonstrated a good understanding and sensitivity of these needs and described actions taken to address them where needed. However, whilst the Inspectors believed the practice of the Agency was sufficient to meet the outcome of the standard there was a lack of evidence e.g. staff and carer training profiles to show how this had been achieved. A course on Equality and Diversity had been provided in 2003 although this had not been attended, it appeared, by all those requiring it.

p.22

The fostering service ensures that children and young people, and their families, are

Policy and guidance in regard to equality issues had been included in the foster carer’s manual. Kasper Page 21

p.22

carers only if they represent appropriate matches for a child for whom a local

authority is seeking a carer. Key Findings and Evidence Standard met? 1 The Inspectors found the Agency took care to ensure that careful matches were made with foster carers approved by the Agency.

p.23

carers only if they represent appropriate matches for a child for whom a local

Whilst the Inspectors considered the decisions to place were based in good social work practice there was a need to gather and record more information as to how these decisions were arrived at.

p.23

carers only if they represent appropriate matches for a child for whom a local

During the course of the inspection the Inspectors found evidence of foster carers receiving children into their care that was outside of their terms of approval. This practice was pointed out to the Manager who satisfied the Inspectors these were made through a lack of understanding rather than a disregard of regulations. It was agreed this practice would cease forthwith

p.23

The fostering service protects each child or young person from all forms of abuse,

neglect, exploitation and deprivation. Key Findings and Evidence Standard met? 2 At the last announced inspection two requirements were made for the Agency “To ensure that no child is subject to any measure of control, restraint or discipline which is excessive or unreasonable” and “To establish systems sufficient to meet Regulation 12.” The Manager told the Inspectors he had revised the Control and Restraint procedure and had included this in the new carer’s handbook. The Foster Care Agreement states corporal punishment is not acceptable Two training sessions in this matter had been organised but had not taken place for a number of reasons. The requirement is repeated.

p.23

The fostering service protects each child or young person from all forms of abuse,

The Manager had also reviewed and revised the Agency’s child protection policy and procedure. These were sufficient to meet the requirements of National Minimum Standards (NMS), Regulation 12 and were consistent with Kent Child Protection Committee policy. All carers had received training in this regard as part of their induction training and eleven carers out of thirty-two (including partners) had attended a course entitled Keeping a Child Safe from Abuse.

p.23

encouraged to maintain and develop family contacts and friendships as set out in

her/his care plan and/or foster placement agreement. Key Findings and Evidence Standard met? 4 The Second Inspector looked at records that provided evidence of the promotion of contact and contact visits and calls being recorded. Carers and young people confirmed the Agency actively supports contact with birth family members. The Agency provides financial support and facilitates supervised contact where needed and uses part of its premises for contact between children and their families and significant others. This is particularly welcoming and appropriate for the purpose. Facilities exist for overnight stays if needed.

p.24

encouraged to maintain and develop family contacts and friendships as set out in

After considering the available evidence the Inspector took the view the Agency provided a commendable service to children that was in excess of the standard.

p.24

others significant to the child, are sought over all issues that are likely to affect their

daily life and their future. Key Findings and Evidence Standard met? 3 Children and young people told the Inspectors, through discussion and questionnaires, they feel they are consulted for their opinions by their carers and other significant adults in respect of any issues that are likely to affect their daily life and their future. Carers provided examples of ways in which they had listened to the views of the children in their care.

p.24

others significant to the child, are sought over all issues that are likely to affect their

Children confirmed they had been provided with a children’s guide and demonstrated an understanding and knowledge of how and to whom they would raise any concerns or complaints if they had reason to do so.

p.24

training appropriate to her/his age and understanding to enable informed participation

in decisions about her/his health needs. Key Findings and Evidence Standard met? 3 At the last inspection a recommendation was made for the Agency “To conduct a review of the agency’s practice against the standard”. This had been done. Expectations of carers in relation to health promotion was now included in the carers handbook. A Health Record was contained in each child’s file and foster carers kept a record of the health status of children placed and this was duplicated in records kept by the agency. Sampled files contained relevant Looked After Children forms. Kasper Page 23

p.24

child or young person in foster care and ensures that she/he is encouraged to attain

her/his full potential. Key Findings and Evidence Standard met? 3 After speaking with staff, carers and children the Inspectors were satisfied the Agency places great importance upon ensuring the educational needs of children are identified and supported. Where necessary the Agency has provided financial support to sustain and promote children’s schooling. Of twenty-six placements, twenty-three were placed in mainstream schooling.

p.25

child or young person in foster care and ensures that she/he is encouraged to attain

Foster carers described ways in which they involve themselves in the education of their foster children e.g. homework and visits to schools. The educational attainment, progress and school attendance of children placed with foster parents was monitored as part of the supervision process of foster carers.

p.25

The fostering service ensures that their foster care services help to develop skills,

competence and knowledge necessary for adult living. Key Findings and Evidence Standard met? 2 Where the Inspectors met with older young people they provided examples of ways in which they had been appropriately encouraged and supported in gaining more independence. Whilst the Inspectors concluded the practice of the Agency and its carers was of a good standard there was a lack of evidence to demonstrate the agency had liaised with Leaving Care teams or of specific planning and/or pathway plans.

p.25

The fostering service ensures that their foster care services help to develop skills,

As with other standards there was a need to identify, and deliver to, those carers who would benefit from specific training in regard. Kasper Page 24

p.25

The intended outcome for the following set of standards is:

• The people who work in or for the fostering service are suitable to work with

p.26

number of staff and carers and their range of qualifications and experience are

sufficient to achieve the purposes and functions of the organisation.

p.26

Any people working in or for the fostering service are suitable people to work with

children and young people and to safeguard and promote their welfare. Key Findings and Evidence Standard met? 3 At the last inspection a requirement was made for the Agency “To ensure the agency’s practice is consistent with Regulation 20. After discussing the matter with the Manager and looking at staff files the Inspectors were agreed this had been met.

p.26

Any people working in or for the fostering service are suitable people to work with

A recommendation “To establish recruitment and selection procedures sufficient to meet the standard” was also made at the last inspection. These had been completed although no new staff had commenced employment since their construction.

p.26

Any people working in or for the fostering service are suitable people to work with

All staff working for the agency who perform a social work role have appropriate qualifications i.e. CQSW and DipSW. In discussion with the Inspectors these workers demonstrated a clear knowledge of the areas identified in FS15.5.

p.26

Staff are organised and managed in a way that delivers an efficient and effective

foster care service. Key Findings and Evidence Standard met? 3 The Inspectors spoke with all permanent members of the staff group. They confirmed they accessed informal supervision as and when needed and received regular, formal supervision sessions where workloads were monitored. Inspection of records supported this. Social Workers and senior staff felt well supported by the small team of administrators.

p.26

Staff are organised and managed in a way that delivers an efficient and effective

Foster carers, both in discussion and through questionnaires, spoke highly of the friendly, responsive and supportive service they receive from their supervising social workers and the Agency in general. As stated, both carers and staff considered there was a management structure with clearly stated lines of accountability. All staff had appropriate job descriptions and conditions of employment. Copies of these were contained in staff files. Kasper Page 25

p.26

qualified staff and recruits a range of carers to meet the needs of children and young

people for whom it aims to provide a service. Key Findings and Evidence Standard met? 3 The Agency employs a Manager, two qualified supervising social workers, and two administrative personnel one of whom takes responsibility for financial matters. Four workers are employed on a sessional basis. The allocated caseloads of supervising social workers varied according to the hours they worked but were within the numbers suggested by the Fostering Network protocol. The Manager was also supporting four foster carers although he planned to reduce this number to two in the near future and then none as soon as possible.

p.27

qualified staff and recruits a range of carers to meet the needs of children and young

The Inspectors were satisfied the recruitment and assessment of foster carers addressed the points of FS17.5, 6 and 7.

p.27

The fostering service is a fair and competent employer, with sound employment

practices and good support for its staff and carers. Key Findings and Evidence Standard met? 3 The Inspectors were satisfied the Agency had sound employment practices and provided good support to both carers and staff. As already stated, this view was supported by both staff and carers. An out of hours support service was available to carers. Sufficient insurance cover was in place and displayed.

p.27

The fostering service is a fair and competent employer, with sound employment

A whistleblowing policy was in place and was known and understood by staff and those carers spoken with. All reported an open and enabling organisation in which they would feel able to ‘whistleblow’ if needed. The Agency had provided a handbook to carers that contained the Agency’s policy, procedures and guidance. This included a section on health and safety.

p.27

There is a good quality training programme to enhance individual skills and to keep

staff up-to-date with professional and legal developments. Key Findings and Evidence Standard met? 2 At the last inspection a requirement was made for the Agency “To ensure staff receive training and appraisal appropriate to the work they perform”. Staff members confirmed they had discussed their training needs during formal supervision sessions and where they had identified training courses the Agency had facilitated their attendance. As with carers there were no individual training profiles, no structured plan for the training and development of all staff and the formal appraisal of staff, which would assist in meeting the requirements of Regulation 21 (4)(a), was, it was conceded, still being developed. Kasper Page 26

p.27

Standard 20 (20.1 - 20.5)

All staff are properly accountable and supported. Key Findings and Evidence Standard met? 2 Staff demonstrated a clear understanding and awareness of their roles and responsibilities and whom they were responsible to. Each worker had a job description.

p.28

Standard 20 (20.1 - 20.5)

As stated, there was a need to develop the system of appraisal of staff.

p.28

Standard 21 (21.1 - 21.6)

The fostering service has a clear strategy for working with and supporting carers. Key Findings and Evidence Standard met? 3 At the last inspection a recommendation was made for the Agency “To enable carers and staff to understand clearly, by way of a written agreement, the role of the supervising social worker”. A supervision agreement had been drafted and was due to be introduced. The Agency had also developed policy in this area and had devised a “Record of Supervision” that was being introduced.

p.28

Standard 21 (21.1 - 21.6)

Carers provided a positive view of the level of support offered by their supervising social workers and the Agency. Records confirmed workers provide regular telephone contact and support visits. Annual reviews of foster carers were carried out.

p.28

Standard 21 (21.1 - 21.6)

Substantial evidence of consistent communications between carers, Link Workers and children’s social workers was found in children’s files. All Placing Officers who returned their questionnaires confirmed they were kept well informed of events concerning any children they had placed through the Agency.

p.28

The fostering service is a managed one that provides supervision for foster carers

and helps them to develop their skills. Key Findings and Evidence Standard met? 2 At the last inspection a requirement was made for the Agency “To ensure Foster Care Agreements conform to Schedule 5”. The Lead Inspector noted the Manager had obviously devoted much effort to revise these. However, after reading sample copies the Second Inspector identified gaps from what was required by Schedule 5.

p.28

The fostering service is a managed one that provides supervision for foster carers

As stated three staff, including the Manager, provide support and supervise carers through visits, phone calls, supervision and support meetings. Records of visits by supervising social workers provided evidence of regular meetings. The Inspectors considered the support offered by the agency was of a high standard Kasper Page 27

p.28

provide high quality care and meet the needs of each child/young person placed in

their care. Key Findings and Evidence Standard met? 2 At the last inspection a requirement requesting “Carers are provided with necessary training to meet the needs of each child placed” was made. A recommendation “To ensure that the effectiveness of training is evaluated” was also made.

p.29

provide high quality care and meet the needs of each child/young person placed in

The Inspectors were provided with programmes of training for foster carer for the past and present year. However, the Inspectors could not find evidence of how this training was evaluated in order to inform how or whether the Agency was meeting the outcome of the standard. The Inspectors recommend the Agency looks to establish/develop systems e.g. individual training profiles and assessments and individualised training programmes. The need for this was highlighted when discussing restraint training. The Inspectors were informed nine carers had completed training in this regard outside of the Agency’s training programme but there was no risk assessment of when this had been done and whether it was relevant or up to date.

p.29

provide high quality care and meet the needs of each child/young person placed in

With regard to evaluation, carers were now being asked for their views of the training they had received. Whilst this was helpful to the Agency there was still no formal evaluation as to its impact upon the competencies of the foster carers. The Inspectors therefore repeat the recommendation. Kasper Page 28

p.29

The intended outcome for the following set of standards is:

• All appropriate records are kept and are accessible in relation to the fostering services and the individual foster carers and foster children.

p.30

maintained for each child or young person in foster care which details the nature and

quality of care provided and contributes to an understanding of her/his life events.

p.30

Relevant information from the case records is made available to the child and to

anyone involved in her/his care. Key Findings and Evidence Standard met? 2 At the last inspection a recommendation was made for the Agency “To ensure that carers store information in a secure manner”. All of the four families visited were doing this. The subject had been covered in the Agency’s newsletter to carers and regular checks were made, the Manager said, although this was not recorded or substantiated by foster carers.

p.30

Relevant information from the case records is made available to the child and to

The Second Inspector looked at six children’s files. These were well organised and maintained.

p.30

Relevant information from the case records is made available to the child and to

The Child Register was up to date and met the requirements of Schedule 2. There was a need to construct a written policy on case recording.

p.30

The fostering service's administrative records contain all significant information

relevant to the running of the foster care service and as required by regulations. Key Findings and Evidence Standard met? 2 At the last inspection a requirement was made for the Agency “To ensure the Foster Carers Register meets the requirements of Schedule 1. This had been done.

p.30

The fostering service's administrative records contain all significant information

A recommendation was also made at the last inspection that prompted the Agency “To encourage children to make additions and comments to their records”. The Manager described the work being done to encourage ‘ownership’ by the children and young people of any records that are kept in relation to them. The Inspectors understood foster carers had received instruction in record keeping. Whilst the Lead Inspector noted an improvement in foster carers records the Inspectors were agreed there was still a need to a) ensure the language used was appropriate in accordance with FS25.9 and b) to get foster carers to understand better the value and benefits of young people contributing to their own records.

p.30

The fostering service's administrative records contain all significant information

Records in the Agency’s office were stored securely. The Inspectors were satisfied there were satisfactory arrangements outside of office hours. Children’s, foster carers and staff files were well maintained. There were no recorded complaints in the log of allegations and complaints. Kasper Page 29 Number of current foster placements supported by the agency: 24 Number of placements made by the agency in the last 12 months: 18

p.30

months:

Number of new foster carers approved during the last 12 months: 2 Number of foster carers who left the agency during the last 12 months: 1

p.31

The intended outcome for the following standard is:

• The premises used as offices by the fostering service are suitable for the purpose.

p.32

Standard 26 (26.1 - 26.5)

Premises used as offices by the fostering service are appropriate for the purpose. Key Findings and Evidence Standard met? 3 The Agency had identifiable office premises in Whitstable, Kent. This included a house in which contact between children and their families could be arranged and facilities to allow families to stay overnight.

p.32

Standard 26 (26.1 - 26.5)

The Lead Inspector was satisfied there were suitable measures to safeguard IT systems and arrangements for the secure retention of records. The property was fitted with an appropriate security system. The premises and its contents were adequately insured. Kasper Page 31

p.32

The intended outcome for the following set of standards is:

• The agency fostering services are financially viable and appropriate and timely payments are made to foster carers.

p.33

The agency ensures it is financially viable at all times and has sufficient financial

resources to fulfil its obligations. Key Findings and Evidence Standard met? 3 The Inspector was provided with financial information and spoke with the person who had responsibility for financial matters. The Inspector was assured the organisation was financially viable and had appropriate strategies and procedures in place to deal with situations of financial crisis.

p.33

The agency ensures it is financially viable at all times and has sufficient financial

The Agency conformed with regulations and guidelines imposed upon businesses i.e. PAYE and National Insurance.

p.33

The financial processes/systems of the agency are properly operated and maintained

in accordance with sound and appropriate accounting standards and practice. Key Findings and Evidence Standard met? 3 The Agency employs a person to deal with financial matters and the day-to-day operation and maintenance of the financial processes i.e. the billing of responsible authorities and the payment of carers. This worker was line-managed by the Manager.

p.33

The financial processes/systems of the agency are properly operated and maintained

Accounts were maintained and audited by an external company. Kasper Page 32

p.33

cost of caring for each child or young person placed with him or her. Payments are

made promptly and at the agreed time. Allowances and fees are reviewed annually. Key Findings and Evidence Standard met? 3 As was found at the last inspection the foster carers spoken to confirmed they receive their payments on time and have never had cause for complaint in this respect.

p.34

cost of caring for each child or young person placed with him or her. Payments are

The foster carers’ manual contained the arrangements for the payment of allowances and expenses. Kasper Page 33

p.34

The intended outcome for the following set of standards is:

• Fostering panels are organised efficiently and effectively so as to ensure that

p.35

Fostering panels have clear written policies and procedures, which are implemented

in practice, about the handling of their functions. Key Findings and Evidence Standard met? 0 At the last inspection a requirement was made for the Agency “To ensure the Panel fulfils its function according to the Regulation.

p.35

Fostering panels have clear written policies and procedures, which are implemented

Since the Lead Inspector was unable to attend and observe a meeting of the Agency’s fostering panel it was not possible to inspect this standard in full. However, the Lead Inspector did have opportunity to speak with the Chair of the Fostering Panel during a day when the Agency was providing training for its Fostering Panel. Having discussed the work of the panel in the last year and the efforts it had made, the Inspector was sufficiently satisfied to conclude the Panel had taken appropriate steps to address the requirement.

p.35

Fostering panels have clear written policies and procedures, which are implemented

Panel members were appropriately recruited and consisted of people from a range of professional backgrounds and experience in accordance with the regulations.

p.35

Fostering panels have clear written policies and procedures, which are implemented

During the course of the inspection the Inspectors noted that the terms of approval for some carers was vague e.g. “Approved for two, flexible if siblings” and did not state what types of placements the carers were approved for e.g. short or long term.

p.35

Fostering panels have clear written policies and procedures, which are implemented

Appropriate written policy and procedures were in place. Kasper Page 34

p.35

The intended outcome for the following set of standards is:

• When foster care is provided as a short-term break for a child, the arrangement recognises that the parents remain the main carers for the child.

p.36

have policies and procedures, implemented in practice, to meet the particular needs

of children receiving short-term breaks. Key Findings and Evidence Standard met? 9 Not applicable. Kasper Page 35

p.36

The intended outcome for the following set of standards is:

• Local authority fostering services' policies and procedures for assessing,

p.37

there is recognition of the particular relationship and position of family and friend

carers. Key Findings and Evidence Standard met? 9 Not applicable. Kasper Page 36

p.37

comments/confirmation relating to the content and accuracy of the report for

We would welcome comments on the content of this report relating to the Inspection conducted on 21 st , 22 nd & 23 rd January 2004 and any factual inaccuracies:

p.39

comments/confirmation relating to the content and accuracy of the report for

Please limit your comments to one side of A4 if possible

p.39

comments/confirmation relating to the content and accuracy of the report for

Kasper believe the report represents a fair reflection on the services offered by Kasper.

p.39

comments/confirmation relating to the content and accuracy of the report for

We are particularly pleased with the score of 4 for contact as the agency has developed an excellent resource for contact. We understand the benefit of children in maintaining links with their families.

p.39

comments/confirmation relating to the content and accuracy of the report for

All foster carers are now operating within the terms of approval with regard to respite placements and exemptions applied for from the LA where appropriate. Kasper Page 38

p.39

Action taken by the NCSC in response to the provider’s comments:

Amendments to the report were necessary YES

p.40

Action taken by the NCSC in response to the provider’s comments:

Comments were received from the provider YES

p.40

Action taken by the NCSC in response to the provider’s comments:

Provider comments/factual amendments were incorporated into the final inspection report YES

p.40

Action taken by the NCSC in response to the provider’s comments:

Provider comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

p.40

Note:

In instances where there is a major difference of view between the Inspector and the Registered Provider responsible Local Authority fostering service Manager both views will be made available on request to the Area Office.

p.40

report:

Action plan was received at the point of publication YES

p.40

report:

Action plan covers all the statutory requirements in a timely fashion

p.40

report:

Action plan did not cover all the statutory requirements and required further discussion

p.40

report:

Provider has declined to provide an action plan

p.40

Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. Kasper Page 39

p.40

Registered Person’s or responsible Local Authority Manager’s statement of

agreement/comments: Please complete the relevant section that applies.

p.41

Date

Note: In instance where there is a profound difference of view between the Inspector and the Registered Provider both views will be reported. Please attach any extra pages, as applicable.

p.41