Setting

Pield Heath School

Pield Heath Road Hillingdon Middlesex UB8 3NW

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Pield Heath School

10th March 2003 12 March 2003 13 March Residential Special School (not registered as a Children’s Home)

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Commission for Social Care Inspection

Launched in April 2004, the Commission for Social Care Inspection (CSCI) is the single inspectorate for social care in England.

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Commission for Social Care Inspection

The Commission combines the work formerly done by the Social Services Inspectorate (SSI), the SSI/Audit Commission Joint Review Team and the National Care Standards Commission.

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The role of CSCI is to:

• Promote improvement in social care • Inspect all social care - for adults and children - in the public, private and voluntary sectors • Publish annual reports to Parliament on the performance of social care and on the state of the social care market • Inspect and assess ‘Value for Money’ of council social services • Hold performance statistics on social care • Publish the ‘star ratings’ for council social services • Register and inspect services against national standards • Host the Children’s Rights Director role.

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Inspection Methods & Findings

SECTION B of this report summarises key findings and evidence from this inspection. The following 4-point scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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The 4-point scale ranges from:

4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls) 'O' or blank in the 'Standard met?' box denotes standard not assessed on this occasion. '9' in the 'Standard met?' box denotes standard not applicable. 'X' is used where a percentage value or numerical value is not applicable. Pield Heath School Page 1

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Fax No: Address

Pield Heath Road, Hillingdon, Middlesex, UB8 3NW Email Address:

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Name of Governing body, Person or Authority responsible for the school

Sisters of the Sacred Heart of Jesus and Mary

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Type of school

School for children with moderate/severe learning disabilities with associated communication problems.

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Type of school

Date of last boarding welfare inspection: 19/11/01

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Type of school

Date and Time of Inspection Visit 10/3/03 at 10.00 am ID Code

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Type of school

Name of NCSC Inspector 1 Lesley Pepler G10LP1

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Name of Boarding Sector Specialist Inspector

Name of Lay Assessor (if applicable) Not used

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Name of Boarding Sector Specialist Inspector

Name of any Signer or Interpreter Not used Pield Heath School Page 2

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INTRODUCTION TO REPORT AND INSPECTION

Residential Special Schools are subject to inspection by the National Care Standards Commission (NCSC) to determine whether the welfare of children (i.e. those aged under 18) is adequately safeguarded and promoted while they are accommodated by the school.

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INTRODUCTION TO REPORT AND INSPECTION

Inspections assess the extent to which the school is meeting the National Minimum Standards for Residential Special Schools, published by the Secretary of State under Section 87C of the Children Act 1989, and other relevant requirements of the Children Act 1989 as amended. Residential Special Schools are not registered as children’s homes unless they accommodate, or arrange accommodation for, one or more children for more than 295 days a year.

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INTRODUCTION TO REPORT AND INSPECTION

This document summarises the inspection findings of the NCSC in respect of Pield Heath School The report follows the format of the National Minimum Standards and the numbering shown in the report corresponds to that of the standards.

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INTRODUCTION TO REPORT AND INSPECTION

• Inspection methods used • Key findings and evidence • Overall ratings in relation to the standards • Recommended action by the school • Advisory recommendations on boarding welfare • Summary of the findings • Report of the lay assessor (where relevant) • The Head’s response and proposed action plan to address findings

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INSPECTION VISITS

Inspections are undertaken in line with the agreed regulatory framework under the Care Standards Act 2000 and the Children Act 1989 as amended, with additional visits as required.

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INSPECTION VISITS

The report represents the inspector's findings from the evidence found at the specified inspection dates. Pield Heath School Page 4

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

Pield Heath School is a co-educational non maintained school for children with learning disabilities. There are 100 pupils. At the time of this inspection there were three weekly boy boarders ad six weekly girl borders. There are no termly boarders. The school offers respite care. Five boys and four girls had respite care varying from twice weekly to once a month. The age range of the boarders is from 14 to 19. The number of boarders has fallen considerably. There were originally four boarding houses offering approximately 40 places. Two houses are used now for the boarding accommodation, one for boys and one for girls. They are located in close proximity to the school. Each house has a kitchen, where breakfast and evening meals are cooked by the care staff. Laundry facilities are also available in the houses. The majority of the boarders have single bedrooms. Some share with the respite care boarders. The school provides a Youth Club, Guides, Scouts and a Karate Class after

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BRIEF DESCRIPTION OF THE SCHOOL AND RESIDENTIAL PROVISION

school. The pupils who have respite care stay at the school to take part in these activities. There are two minibuses, which can be used for activities after school. There is a large play area adjacent to the school buildings. A convent and a nursing home are within the grounds of the school. Pield Heath School Page 5

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

The school provides a safe environment for the boarders. The staff know them very well and are able to provide the care the boarders need. There is a consistent approach in working with the boarders throughout the school. There is close liaison between the care staff and the academic staff. The boarders have open and relaxed relationships with the care staff. The care staff sets clear boundaries. The policies required by the National Minimum Standards are in place. There had been a great improvement in all aspects of Health and Safety since the previous inspection. Sanctions are infrequently used. The school has a Reward of Good Behaviour System in place, which has reduced the need for sanctions. The health care for the boarders is at a high standard. There was no evidence of any bullying in the houses. The premises are well maintained, homely and comfortable. The staffing level is always adequate to meet the needs of the boarders. The boarders receive a high standard

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WHAT THE SCHOOL DOES WELL IN BOARDING WELFARE

of care from a well-managed, well-trained and committed staff team. The out of school activities held each week make a good contribution to the lives of the boarders.

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WHAT THE SCHOOL SHOULD DO BETTER IN BOARDING WELFARE

There are few improvements needed to the welfare of the boarders. The list of recommendations below relate principally to administration and training. The parents did not report any worst things about the school in the pre inspection questionnaires.

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CONCLUSIONS AND OVERVIEW OF FINDINGS ON BOARDING WELFARE

It was very apparent that the boarders’ safety and well-being is of paramount importance to all the staff involved in the care of the boarders. The school benefits from having a team of staff who have worked there for a long time and consequently know the boarders very well. The boarders indicated to the Inspector that they like staying at the school. The parents indicated in the questionnaires that they are very satisfied with all aspects of the school. There was an atmosphere of warmth and security in both houses. A high proportion of the boarders have communication difficulties. The care staff have received guidance and training on improving the boarders communication. The boarders are encouraged to develop independent living skills in preparation for leaving the school. The care staff have received in-house training to equip them to safeguard and promote the welfare of the boarders. Pield Heath School Page 6

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Children Act 1989 arising from this inspection?

Notification to be made to: Local Education Authority NO Secretary of State NO

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IMPLEMENTATION OF RECOMMENDED ACTIONS FROM LAST INSPECTION

Recommended Actions from the last Inspection fully implemented? NO

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implemented are listed below:

No Standard Recommended actions Timescale for action 1 RS30 There should be a Staff Handbook for the boarding aspect of the school. Pield Heath School Page 7

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RECOMMENDED ACTION

Identified below are the actions recommended on issues addressed in the main body of the report in order to safeguard and promote the welfare of boarders adequately in accordance with the National Minimum Standards for Residential Special Schools. The references below are to the relevant Standards. Non-implementation of recommended action can lead to future statutory notification of failure to safeguard and promote welfare. No Standard* Recommended Action

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RECOMMENDED ACTION

1 RS4 The Complaint Policy should include the address and telephone number of the National Care Standards Commission and that complaints can be made to the Commission.

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RECOMMENDED ACTION

2 RS7 A system should be introduced for notifying the National Care Standards Commission of any significant events occurring in the two boarding houses.

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RECOMMENDED ACTION

3 RS8 The Absence of a Child without Authority Policy should include all the requirements of Standard 8 of the National Minimum Standards.

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RECOMMENDED ACTION

4 RS15 Care staff should have Food Hygiene Training.

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RECOMMENDED ACTION

5 RS15 A record should be kept of all meals served.

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RECOMMENDED ACTION

6 RS20 Care staff should receive training on working with families.

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RECOMMENDED ACTION

7 RS23 The Statement of Purpose should include that children with mobility problems cannot be accepted in the boarding provision.

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RECOMMENDED ACTION

8 RS30 Care staff should receive one to one supervision each half term.

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RECOMMENDED ACTION

9 RS31 Parents should be given information on child protection, health and pastoral policies.

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RECOMMENDED ACTION

10 RS32 A member of staff should check and sign all the records listed in Standard 32 of the National Minimum Standards either half termly or termly as required. Pield Heath School Page 8 11 RS33RS33 The person who visits the school each half term, on behalf on the governing body, should write reports of the visits and submit them to the governing body. The reports should include that checks have been made on records; an assessment has been made of the premises and report any contacts with the boarders or care staff.

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ADVISORY RECOMMENDATIONS

Identified below are advisory recommendations on welfare matters addressed in the main body of the report and based on the National Minimum Standards, made for consideration by the school. No Refer to Standard* Recommendation

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ADVISORY RECOMMENDATIONS

1 RS11RS11 The school should produce a Handbook for the parents of the boarders giving detailed information on the boarding provision.

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ADVISORY RECOMMENDATIONS

2 RS31RS31 80% of the care staff should have completed NVQ Level 3 in the care of children and young people, or an equivalent qualification, by 2005.

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ADVISORY RECOMMENDATIONS

Note: You may refer to the relevant standard in the remainder of the report by omitting the 2-letter prefix. E.g. RS10 refers to standard 10. Pield Heath School Page 9

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PART B INSPECTION METHODS AND FINDINGS

The following inspection methods were used in the production of this report

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PART B INSPECTION METHODS AND FINDINGS

Direct Observation YES Pupil Guided Tour of Accommodation YES Pupil Guided Tour of Recreational Areas NO

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PART B INSPECTION METHODS AND FINDINGS

Checks with other Organisations • Social Services YES • Fire Service YES • Environmental Health YES • DfES NO • School Doctor NO • Independent Person NO • Chair of Governors NO Tracking individual welfare arrangements YES Survey / individual discussions with boarders NO Group discussions with boarders YES Individual interviews with key staff YES Group interviews with House staff teams YES Staff Survey NO Meals taken with pupils YES Early morning and late evening visits YES Visit to Sanatorium / Sick Bay NO Parent Survey YES Placing authority survey NO Inspection of policy/practice documents YES Inspection of records YES Individual interview with pupil(s) YES Answer-phone line for pupil/staff comments NO

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PART B INSPECTION METHODS AND FINDINGS

Date of Inspection 10/3/03 Time of Inspection 10.00 Duration Of Inspection (hrs.) 24 Number of Inspector Days spent on site 3

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SCHOOL INFORMATION

Age Range of Boarding Pupils From 14 To 19

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The following pages summarise the key findings and evidence from this inspection, together with the NCSC assessment of the extent to which standards have been met. The following scale is used to indicate the extent to which standards have been met or not met by placing the assessed level alongside the phrase "Standard met?"

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

The scale ranges from: 4 - Standard Exceeded (Commendable) 3 - Standard Met (No Shortfalls) 2 - Standard Almost Met (Minor Shortfalls) 1 - Standard Not Met (Major Shortfalls)

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NUMBER OF BOARDERS AT TIME OF INSPECTION:

"0" in the "Standard met" box denotes standard not assessed on this occasion. "9" in the "Standard met" box denotes standard not applicable. Pield Heath School Page 11

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The intended outcome for the following standard is:

• Children, parents, staff and placing authorities have access to a clear statement of the school's care principles and practice for boarding pupils.

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Approved Arrangements and school prospectus, which are required to include

specific information. Key Findings and Evidence Standard met? 3 A copy of the Statement of Purpose was given to the Inspector. It met the requirements of this Standard. The school’s governing body had approved it. Pield Heath School Page 12

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The intended outcomes for the following set of standards are:

• Children are encouraged and supported to make decisions about their lives

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and to influence the way that the school is run. No child should be assumed

to be unable to communicate their views. • Children's privacy is respected and information about them is confidentially handled. • Children's complaints are addressed without delay and children are kept informed of progress in their consideration.

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key decisions which are likely to affect their daily life and their future. Feedback is

given following consultations. Key Findings and Evidence Standard met? 3 The Statement of Purpose includes that the children are encouraged to be actively involved in decision making in the day to day running of the school. House Meetings are held monthly. The school has a Student Council, which includes the boarding aspect of the school. There was evidence that the views of parents are involved in making most decisions concerning the boarders. The number of boarders is low and all the staff are able to spend time talking to the boarders. Active steps are taken to enable the boarders to make their own choices and to maximise their independence.

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The school and staff respect a child's wish for privacy and confidentiality so far as is

consistent with good parenting and the need to protect the child. Key Findings and Evidence Standard met? 3 The school has a policy on Confidentiality, which is known to the staff. They receive training on confidentiality. The boarders’ records are kept securely. The boarders are able to make and receive telephone calls in private. There is space for them to see any visitors in private. The houses are single sex. The Inspector observed staff respecting the boarders’ privacy at bath time. Pield Heath School Page 13

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living in the school, and feel confident that any complaint is addressed seriously and

without delay. Key Findings and Evidence Standard met? 2 Boarders informed the Inspector that they would speak to a member of staff if they had a complaint. The school has a Complaint Policy. Staff receive training on dealing with complaints. A copy of the policy is sent to the boarders and parents. There is information on Compmaints in the Parents’ Handbook. The policy did not include the address and telephone number of the National Care Standards Commission and that complaints can be made to the Commission. The school has a Complaints Record Book. No complaints had been made.

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months:

Number of above complaints substantiated: 0

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months:

Number of above complaints substantiated: 0 Pield Heath School Page 14

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The intended outcomes for the following set of standards are:

• The welfare of children is promoted, children are protected from abuse, and an appropriate response is made to any allegation or suspicion of abuse. • Children are protected from bullying by others. • All significant events relating to the protection of children accommodated in

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the school are notified by the Head of the school to the appropriate

authorities. • Children who are absent without authority are protected in accordance with written guidance and responded positively to on return.

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suspicions or allegations of abuse are properly responded to. These are known and

understood by all staff (including junior, ancillary, volunteer and agency staff). Key Findings and Evidence Standard met? 3 The school has a copy of the Area Child Protection Committee Procedures. The school liases with the Educational Representative on the Committee. The school nurse has delegated responsibility for child protection. She is aware of the necessary procedures to follow if there is an allegation of abuse. There is a policy on child protection and all the staff receive training on it. The care staff informed the Inspector that they knew whom to contact if they suspected any form of abuse. New staff receive training on chid protection during their first week of employment.

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familiar and which is effective in practice. Where possible children in the school

contribute to the development of the policy. Key Findings and Evidence Standard met? 3 The school has a policy on bullying that is in a form understandable to children. Copies of the policy are placed on Notice Boards in the houses. There had been no incidence of bullying reported. Boarders confirmed that there is no bullying at the school.

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familiar and which is effective in practice. Where possible children in the school

Percentage of pupils reporting never or hardly ever being bullied 100 %

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All significant events relating to the protection of children in the school are notified by

the Head of the school or designated person to the appropriate authorities. Key Findings and Evidence Standard met? 2 The school Head was aware that significant events must be reported to the National Care Standards Commission and other bodies and also aware of her responsibilities under the Protection of Children Act. A system for notifying the National Care Standards Commission had not been introduced.

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NUMBER OF THE FOLLOWING NOTIFIED TO NCSC DURING THE LAST 12 MONTHS:

• conduct by member of staff indicating unsuitability to work with children 0 • serious harm to a child 0 • serious illness or accident of a child 0 • serious incident requiring police to be called 0 Pield Heath School Page 16

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The school takes steps to ensure that children who are absent from the school

without consent are protected in line with written policy and guidance. Key Findings and Evidence Standard met? 2 There is a brief section in the Policy Manual on this Standard. It does not include all the procedures to be followed which are listed in the Standard. The school is very aware of the potential risk to children. There had been no incidence of missing boarders. They are closely monitored and do not leave the houses alone.

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The intended outcomes for the following set of standards are:

• Children have sound relationships with staff based on honesty and mutual respect. • Children are assisted to develop appropriate behaviour through the

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understanding and clear professional and personal boundaries which are effective for

both the individuals and the group. Key Findings and Evidence Standard met? 3 The Inspector observed the care staff and boarders interacting. They showed respect for each other. The care staff set clear boundaries for individual boarders and for the groups of boarders. The care staff receive training in care and control. Communication between the care staff and the boarders was positive and clear. Their relationships were relaxed. There was good-humoured banter between them. All the children at the school are encouraged to develop an awareness of their rights and responsibilities.

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is regarded as unacceptable by staff, it is responded to by constructive disciplinary

measures which are approved by the Head of Care. Key Findings and Evidence Standard met? 3 The care staff informed the Inspector that the boarders’ behaviour is rarely unacceptable. The small number of recorded sanctions evidenced this. The school rewards acceptable behaviour by a point system. There had been no need for the use of any form of restraint or physical intervention. Staff receive training on positive handling, which includes restraint measures. There is a policy on control and discipline. Staff sign to indicate that they have read it. The sanctions used are withdrawal of sweets, removal from a playroom, not going to Rangers or Scouts. The Inspector examined the two Sanction Books. Only four had been recorded in the current school year. The book includes the list of prohibited sanctions. The school Head checks the books. The boarders are given a Behaviour Policy leaflet. A copy was in both houses. Parents consider the punishments used are fair and appropriate.

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The intended outcomes for the following set of standards are:

• Children experience planned and sensitively handled admission and leaving processes. • The school's residential provision actively supports children's educational progress at the school. • Children have ample opportunity to engage in purposeful and enjoyable activities both within school and in the local community. • Children live in a healthy environment and the health and intimate care needs of each child are identified and promoted. • Children are provided with healthy, nutritious meals that meet their dietary needs. • Children wear their own clothing outside school time, can secure personal

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appropriate, with parents and carers and placing authorities – as far as possible and

handled with sensitivity and care by those concerned. Key Findings and Evidence Standard met? 2 There had been no new termly boarders for a long time. The Inspector was informed that no pupils are expected to start boarding in the next school year. Some pupils may start to stay at the school for respite care. There is an admission process in place. The school obtains all the necessary information on all the pupils, including boarders. The school does not accept emergency placements. There is no separate Handbook for the parents of boarders. Information is included in the school handbook for parents on the boarding provision. This is brief and does not give detailed information. Preparation for leaving the school starts in the year when the boarders are fourteen. Pield Heath School Page 19

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education, ensuring regular attendance, punctuality and a minimum of interruption

during the school day. Key Findings and Evidence Standard met? 3 The care staff have weekly link meetings with the school staff to discuss any issues relating to the boarders. There are daily handover meetings also. The care staff prepare reports for the boarders annual reviews and the annual reviews of the statements of special educational needs. The boarders rarely have homework. There are facilities for them to do homework. All the staff work consistently to encourage the boarders’ development and preparation for adulthood.

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Children have ample opportunity to engage in purposeful and enjoyable activities

both within the school and in the local community. Key Findings and Evidence Standard met? 3 House Meetings are held either weekly or monthly when activities and leisure are discussed. The Inspector saw evidence of this. Ranger, Scouts, Karate and a Youth Club meet weekly. Pupils who have respite care stay at the school to take part in these activities. Activities take place in the houses. There are few outdoor activities in the winter but when the weather is suitable activities are arranged in the school grounds and away from the school. Birthdays are celebrated, including the birthdays of the respite care boarders. At the time of the inspection none of the boarders were from non- Christian background. The festivals of other faiths are celebrated in the school. The boarders have free time as well as organised activities. Risk assessments are carried out when necessary when activities are planned.

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Children have ample opportunity to engage in purposeful and enjoyable activities

Checks are made to ensure that all videos seen are suitable for the age of the boarders.

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The school actively promotes the health care of each child and meets any intimate

care needs. Key Findings and Evidence Standard met? 4 The school employs a nurse who is responsible for all the health care, including training of staff and administration of medication. Boarders with health problems receive the treatment they need. They remain registered with their family GP, but a local GP is available for any emergency treatment. Visits are made to dentists and opticians when necessary. The school has written guidance on health issues. Detailed medical information on the boarders is kept by the nurse and shared with the care staff. The boarders receive supervision and guidance on personal hygiene. All the care staff have received first aid training. Specialist medical services are available for the boarders who require these. The administration of medication system was examined and was satisfactory. There is a drug policy in place. Care staff have been trained by an appropriate person to administer rectal diazepam.

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health, religious persuasion, racial origin or cultural background are met, including

the choice of a vegetarian meal for children who wish it. Key Findings and Evidence Standard met? 2 The boarders informed the Inspector that they enjoy their meals and that they have enough to eat. The nurse liases with the care staff to ensure that special diets are provided. Fresh food is cooked in the houses. The male boarders plan the menus weekly with the care staff. The care staff in the girls’ house plan the menus. A record is not kept of all the meals provided. Menus were examined and were satisfactory. The boarders assist with meal preparation and with laying and clearing the tables. The nurse is informed if a boarder consistently refuses to eat. The dining areas in both houses are well furnished and comfortable. The kitchens in both houses are suitable for the number of boarders. The boarders have constant access to cold drinks. The care staff need to repeat the Food Hygiene Training Course. The Inspector had meals in both houses. They were well cooked

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Children are provided for adequately on an individual basis and encouraged to

exercise their own preferences in the choice of clothing and personal requisites.

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their money are provided with the assistance they need, in a way which maximises

their choice. Key Findings and Evidence Standard met? 3 The boarders wear their own clothes when not in school. Those over sixteen do not wear school uniform. They choose what to wear when not in school uniform. They bring toiletries and other personal requirements from their homes. The school has a small supply available, including sanitary protection. Care staff purchase any which are needed but not kept in the school. The boarders occasionally go to the shops with the care staff. There is adequate space in the bedrooms for storing the boarders’ personal possessions. Parents send pocket money to the school. The system for handling this was examined. Records are kept of all transactions. Receipts for purchases are kept in one house. Few purchases are made because the boarders go home every weekend. The boarders learn about handling money in the school. Pield Heath School Page 21

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The intended outcomes for the following set of standards are:

• Children have their needs assessed and written plans outline how these needs will be met while at school. • Children's needs, development and progress is recorded to reflect their individuality and their group interactions. • There are adequate records of both the staff and child groups of the school. • In accordance with their wishes, children are able and encouraged to maintain contact with their parents and families while living away from home at school. • Children about to leave care are prepared for the transition into independent living. • Children receive individual support when they need it.

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that child in accordance with that plan, monitors progress in relation to that plan, and

updates that plan as necessary. Key Findings and Evidence Standard met? 3 Every pupil at the school has a Statements of Special Educational Needs. These are reviewed annually. The Inspector examined four Statements. Each boarder has a Keyworker. The school gives priority to increasing the pupils’ communication skill. The Head of Care attends the annual reviews.

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which can, in compliance with legal requirements for safeguards, be seen by the

child. Key Findings and Evidence Standard met? 3 The records of four boarders were examined. They met the requirements of this Standard. They are kept longer that the length of time required. Pield Heath School Page 22

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The school maintains clear and accurate records on the staff and child groups of the

school, and major events affecting the school and children resident there. Key Findings and Evidence Standard met? 3 The Inspector examined boarders’ records, staff records, accident books, menus and duty rotas. No new care staff had been appointed for more that three years. The school Head informed the Inspector that all the necessary records are kept for all the staff working at the school.

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to maintain contact with their parents and other family members (unless there are

welfare concerns) while living at school. Key Findings and Evidence Standard met? 2 The school keeps the parents informed of all welfare matters relating to the boarders. Five parents who completed questionnaires confirmed this. Contact is not made when there is a court order in place which restricts this. There is space in the school for boarders to meet parents and other visitors in private. Care staff said that they do not receive training on working with families.

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is expected to leave care or move to independent living. The school works with any

Personal Advisor for the child. Key Findings and Evidence Standard met? 3 Plans for pupils leaving school start to be considered when they are 14. There was a lot of evidence of care staff providing opportunities for the boarders to develop their knowledge and skills needed for their future placements. Pield Heath School Page 23

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children identified as having particular support needs, or particular problems, receive

help, guidance and support when needed or requested. Key Findings and Evidence Standard met? 3 The Inspector saw evidence of boarders receiving support, help and guidance from care staff. Pictorial forms of communication are in place. The school employs a Speech and Language Therapist to work with pupils who have communication difficulties. Care staff are aware of the potential for homesickness and provide support at these times and other times of stress. Personal, educational and sex education is provided in the school. All the boarders have weekly health checks. They would be given support following any traumatic incident. Pield Heath School Page 24

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The intended outcomes for the following set of standards are:

• Children live in well designed, pleasant premises, providing sufficient space and facilities to meet their needs. • Children live in accommodation that is appropriately decorated, furnished and maintained to a high standard, providing adequate facilities for their use. • Children are able to carry out their ablutions in privacy and with dignity. • Children live in schools that provide physical safety and security.

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environment most helpful to each child's development, and is sufficient for the

number of children. Key Findings and Evidence Standard met? 2 The school premises are in keeping with its Statement of Purpose. It is suitable for the children who board there. No boarders are accommodated who have mobility problems as the bedrooms are on the first floor in both houses except for one bedroom in the house for girls. However the bathroom and toilet facilities have no adaptations pr equipment for anyone with a disability. This is not included in the Statement of Purpose. The boarding houses are not used for any other purpose except boarding. There are security systems in place to prevent unauthorised access. There were no outstanding issues from either the fire service or the environmental health authority.

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The school provides adequate good quality and well-maintained accommodation for

boarding pupils, which is consistent with their needs. Key Findings and Evidence Standard met? 3 The accommodation is well maintained. The standard of decoration and furnishing are high. There is a homely and comfortable environment in both houses They are appropriate to the ages and backgrounds of the boarders. The boarders either have single rooms or double rooms. The bedrooms are allocated on the choices of the boarders. The bedrooms are an adequate size and are adequately furnished. The bedrooms were personalised by the boarders. Telephones are available for the boarders use. The boarders rarely have homework. However there are facilities for doing homework. The boarding houses were satisfactorily heated, lighted and ventilated at the time of the inspection. Care staff have sleep-in rooms close to the boarders’ bedrooms. There is space for leisure activities in the houses. Pield Heath School Page 25

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suitable to meet the needs of the children. The school has appropriate changing and

washing facilities for incontinent children where necessary. Key Findings and Evidence Standard met? 3 There are sufficient numbers of baths, showers and toilets in both houses. They were a good standard. Care staff informed the inspector that there is an adequate supply of hot water for the boarders to have a bath or shower daily. The boarders have privacy when using the bathrooms, showers and toilets. Care staff have separate bath and toilet facilities.

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and other hazards, in accordance with Health and Safety and Fire legislation and

guidance. Key Findings and Evidence Standard met? 3 The school had taken action to improve the Health and Safety procedures since the previous inspection. There were no apparent hazards at the time of the inspection. Risk assessments are in place for all aspects of the school. These are regularly reviewed. Fire drills are held. Fire alarms are tested weekly. The school consults with the fire authority. A visit had been made to the school. The National Care Standards Commission received a letter from the fire authority confirming compliance with their Regulations. Responsibility for Health and Safety is delegated to a member of staff who has received the appropriate training. There is a Health and Safety Policy in place and a comprehensive Health and Safety Handbook for staff. All staff receive training on Health and Safety. There are systems in place to check the hot water temperatures. Pield Heath School Page 26

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The intended outcomes for the following set of standards are:

• There are careful selection and vetting of all staff, volunteers, and monitoring

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abusers

• Children are looked after by staff who understand their needs and are able to meet them consistently. • Children are looked after by staff who are trained to meet their needs. • Children are looked after by staff who are themselves supported and guided in safeguarding and promoting the children's welfare.

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checks through the Criminal Records Bureau checking system (at Standard or

Enhanced level as appropriate to their role in the school), with a satisfactory outcome. There is a satisfactory recruitment process recorded in writing. Key Findings and Evidence Standard met? 3 Appropriate checks are made on all staff employed at the school. No new care staff had taken up employment for three years.

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specified under standard 28.2. Records of staff actually working in the school

demonstrate achievement of this staffing level. Key Findings and Evidence Standard met? 3 The Statement of Purpose includes the minimum number of care staff to work in the houses. This is a ratio of one staff to three boarders. There is a minimum of two staff on duty in each house. At night one staff sleeps in each house. Other staff are available on the school site at all times. The staffing level is adequate to meet the needs of the boarders at all times and in all situations. Adequate arrangements are in place to cover staff sickness. A record is kept of who is in the houses each night. Pield Heath School Page 27

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Staff receive training and development opportunities that equip them with the skills

required to meet the needs of the children and the purpose of the school. Key Findings and Evidence Standard met? 2 There is an induction programme for new care staff. They are closely supervised by the Head of Care during their initial period of employment. The care staff receive the same training as other staff in the school. They confirmed that they receive all the relevant training listed in Appendix 2 of the National Minimum Standards except for Working with Families. (See Standard 20) All staff have a personal development plan. All the care staff are currently taking NVQ Level 2 training. The school Head and other staff, who are involved in staff recruitment, have had training on interviewing skills.

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All staff, including domestic staff and the Head of the school, are properly

accountable and supported. Key Findings and Evidence Standard met? 2 Care staff informed the inspector that they are adequately supported. They do not receive one to one supervision each half term. They receive informal supervision when working alongside the Head of care. The school Head has an external supervisor. All staff have annual appraisals. There are Staff Manuals available in both houses. All staff know to whom they are accountable. They have annual appraisals. They have job descriptions. The staff rotas were examined and were satisfactory. Pield Heath School Page 28

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The intended outcomes for the following set of standards are:

• Children receive the care and services they need from competent staff. • Children enjoy the stability of efficiently run schools. • The governing body, trustees, local authority, proprietor or other responsible body monitors the welfare of the children in the school.

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The school is organised, managed and staffed in a manner that delivers the best

possible childcare. Key Findings and Evidence Standard met? 2 The Head of Care has a social work qualification. She is currently working towards achieving NVQ Level 4. She has been in the post for 10 years. All the care staff have substantial experience in working in the school. All the care staff are working towards achieving NVQ Level 2. The care staff have adequate time for their administrative work and to attend meetings. If an allegation was made that a member of staff had abused a child, the Educational Representative on the Area Child Protection Committee would be contacted for advice and guidance. Parents are given information on the Behaviour, Bullying and Complaints Policies but not on child protection, health and pastoral policies.

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must make sure that the operation of the school meets the requirements of these

standards in relation to the day to day running of the school. Key Findings and Evidence Standard met? 2 The school Head or the Head of Care or the school nurse checks and signs some records as required by this Standard. The Inspector found that the staff rotas, the menus and medication records had not been checked or signed. The school head informed the Inspector that these are checked but there was no evidence of this. The school Head makes a written report to the governing body of the school each term on the review of the school. Pield Heath School Page 29

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receive a written report on the conduct of the school from a person visiting the school

on their behalf every half term. Key Findings and Evidence Standard met? 2 One of the governors of the school visits the school once every half term. A report is written but it does not include that checks have been made of records, assessment of the premises or contact with boarders or care staff. Copies of previous inspection reports have been available to the care staff. Pield Heath School Page 30

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Public reports

It should be noted that all NCSC inspection reports are public documents. Pield Heath School Page 31

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

An Action Plan has been received from the provider and agreed by the NCSC.

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D.1 Head’s comments/confirmation relating to the content and accuracy of the

Please limit your comments to one side of A4 if possible A copy of the provider’s comments are available at the Area office. Pield Heath School Page 32

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Action taken by the NCSC in response to Head’s comments:

Comments were received from the Head YES

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Action taken by the NCSC in response to Head’s comments:

Head’s comments/factual amendments were incorporated into the final inspection report

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Action taken by the NCSC in response to Head’s comments:

YES Head’s comments are available on file at the Area Office but have not been incorporated into the final inspection report. The inspector believes the report to be factually accurate

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Note:

In instances where there is a major difference of view between the Inspector and the Head both views will be made available on request to the Area Office.

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are to be addressed and stating a clear timescale for completion. This will be

kept on file and made available on request.

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan was received at the point of publication YES

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan covers all the recommended actions in a timely fashion YES

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Action plan did not cover all the recommended actions and required further discussion

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Status of the Head’s Action Plan at time of publication of the final inspection report:

Head has declined to provide an action plan

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Public reports

It should be noted that all NCSC inspection reports are public documents. Reports on children’s homes are only obtainable on personal application to NCSC offices. Pield Heath School Page 33

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inspection conducted on the above date(s) and that I agree with the

recommended actions made and will seek to comply with these.

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Pield Heath School / 10th March 2003 12 March 2003 13 March 2003

Commission for Social Care Inspection 33 Greycoat Street London SW1P 2QF

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Pield Heath School / 10th March 2003 12 March 2003 13 March 2003

Telephone: 020 7979 2000 Fax: 020 7979 2111

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Pield Heath School / 10th March 2003 12 March 2003 13 March 2003

National Enquiry Line: 0845 015 0120 www.csci.org.uk

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Pield Heath School / 10th March 2003 12 March 2003 13 March 2003

S0000027138.V45962.R01 © This report may only be used in its entirety. Extracts may not be used or reproduced without the express permission of the Commission for Social Care Inspection

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Pield Heath School / 10th March 2003 12 March 2003 13 March 2003

The paper used in this document is supplied from a sustainable source

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